Sprint Corporate Care Customer Service Issues

I recently discovered a charge of $98 on my bill, which should have been $50 for service, $1.99 for transcription service, and $10 for insurance, totaling $61. I'm currently being billed $[redacted], and my attempts to resolve it have been unsuccessful. I activated a Galaxy S5 in September with no changes to my plan of unlimited talk, text, data, and hotspot. I would like assistance in correcting my bill and being compensated for the two months I couldn't use the service due to issues with the service center. Thank you.

I want to share my experience with Sprint in El Cajon, CA. Initially signed up for one line and eventually added two more lines, an iPad, and other extras. The store manager informed me each time about the expected monthly bill, with the last quote being $[redacted]. However, my bills were much higher, exceeding $[redacted] and $[redacted] in the first two months. Due to the discrepancy, I paused auto-pay. After the manager changed and my services were interrupted, I visited the store multiple times seeking clarification. The new manager agreed that my bill should be around $[redacted] monthly and acknowledged the previous misinformation. Despite this, I was told I wouldn't be credited for the erroneous charges from the past two statements. Customer service and the new manager expressed regret for the misinformation, yet resolving the billing issue has been challenging.

My phone malfunctioned at 1:00 am near the 95N Turnpike entrance to New York. Since then, it has not been working, leaving me without a phone over the holiday weekend. Despite Sprint's assurance to send a replacement phone by the week of December 23, [redacted], I have not received one. I visited recommended Sprint locations in Queens, NY, and Cherry Hill, NJ, but they were unable to identify or resolve the issue. Numerous emails to the contact person provided went unanswered. I am frustrated by the lack of communication and assistance from Sprint after being a customer for 10 years, including government contract phones. It seems impossible to get through to customer service or escalate the matter to headquarters. It is disheartening that contacting the media or the CEO appears to be the only way to elicit a response from such a large corporation.

I attempted four times to activate my new device. The online chat was frustrating, as I was asked to hold for another associate but was left waiting with no assistance. When I called the provided number at 1-[redacted], I received poor treatment and was informed to return my phone, despite leaving multiple voicemails explaining my activation issues. During a phone call yesterday, background noise made it hard to understand the fast-speaking representative with a thick accent. Despite asking for clarification, he began speaking very slowly, which felt patronizing. Upon calling today and encountering the same disrespectful employee, I felt undervalued and considered closing my account. Despite initiating a chat to speak with a manager, it took over two hours before being connected to Shannon C, who helped me schedule an appointment to resolve the issue. Despite being a customer for over 15 years, the poor treatment and lengthy resolution process have left me frustrated to the point of seeking a new carrier.

My phone stopped working at 1:00 am when I entered New York via the 95 North Turnpike. Since then, I've been without a phone. Sprint promised to send me a new phone the week of December 23rd, but it hasn't arrived. I've visited Sprint locations in Queens, NY, and Cherry Hill, NJ, but they couldn't resolve the issue. I've reached out multiple times to Amber Boyce at Sprint via email without any response. I'm frustrated with the lack of customer service and concern I've experienced after being a customer for 10 years, including our government contract phones. It seems impossible to get through to headquarters or receive adequate assistance. Is contacting the media or the CEO the only way to get attention from such a large corporation? My email to Amber Boyce is [redacted]

I have spent over 5 hours on the phone with Sprint over the past 3 days trying to upgrade my phone. We've been loyal customers for over 14 years, but the process has been frustrating. I received conflicting information about the upgrade dates not to incur prorated charges. I was promised callbacks that never came from representatives like Raj, Jeffrey, Jackie, and Kanya. I was assured no $30 upgrade fee, keeping my $10 loyalty credit, and free expedited shipping, but nothing has been resolved. I urgently need someone to contact me to address the billing and device upgrade problems. Please reference interaction #s I[redacted], I[redacted], and SD[redacted].

I recently became a Sprint customer last week. Unfortunately, I have encountered numerous issues and received conflicting information when seeking assistance. The actual bill amount exceeds what was initially quoted, and I am being charged for the phones as well. I found it frustrating that the representatives lack sufficient knowledge. After reaching out to the store manager at the Brown Deer, WI location where I made the purchase, she requested until Tuesday to investigate the matter. She even advised me to follow up if I do not hear back from her, which I find unacceptable. I am seeking the contact information for either a corporate representative or the district manager for the store.

I am experiencing an issue with my recent interaction with your sales department. Initially, I was promised a free Samsung A8 tablet and was only informed about paying taxes for it. Now, I am being asked to make a payment that was never mentioned before. The amount is $24.80 for the taxes on the tablet. I am frustrated by this sudden change in terms as I did not seek this offer, it was presented to me. I would appreciate assistance with this matter. Please reach me at [redacted]. Thank you.

I was recently offered a Samsung A 8.0 tablet as a gift with no activation, upfront money, or down payment. Unfortunately, the offer changed when I was transferred to sales, and I was required to pay a deposit and taxes. This situation has happened to me before, and I reached out to corporate care. After some back and forth, I was advised to pay the taxes immediately. However, after contacting my bank and arranging the payment, I was informed that I also needed to pay a $30 deposit in addition to the taxes. I am willing to pay the agreed-upon $22 for taxes, but I am frustrated with the changing terms of the offer. It is disheartening to be enticed with a promotion only to be asked for additional payments before receiving the product. This inconsistency reflects poorly on the business and customer experience.

My service was disconnected because Sprint did not apply my credit as promised. I have been in this contract for only three months, and I was supposed to have a credit of over $[redacted] applied between February 2nd and 4th. Despite contacting the finance department as instructed, my phone was shut off. After following up, I discovered that my credit was never processed, although I was assured it had been. This situation has been extremely frustrating, and speaking with the supervisor did not provide clarity on who is responsible for this error. I feel disappointed in the lack of customer care and communication from Sprint, and I am eager for a resolution to be reached without me having to endure further stress and health issues.

I have received false information and misleading details for the past six months. Despite clear instructions on what I wanted, inaccuracies persist. The customer service representatives did not even record that I had legal representation when speaking with my lawyer. I am frustrated by their lack of accountability for their employees' misrepresentations and lies. I hope they acknowledge the harm caused and let me leave peacefully. Today, I was informed that the two devices I thought I was purchasing outright are actually part of a lease without any promotional offer. Dealing with this company and its employees on all levels has been a nightmare for me.

My son accidentally dropped his phone, causing the glass to shatter. I took it to the Sprint repair center, but they couldn't fix it because the phone was disabled. Unfortunately, my son couldn't recall his email or Apple ID, so they were unable to access the phone. Sprint advised me to visit the Apple store. At Apple, they requested proof of purchase with the IMEI number, which Sprint initially didn't provide. After multiple attempts, I still couldn't get the IMEI number. A Sprint representative suggested filing a claim with Asurion, but to do so, I needed to disable Find My Phone in my iCloud account, which I couldn't access due to not having my son's login information. Asurion couldn't assist, so I contacted Sprint, who once again promised to send the proof of purchase with the IMEI number. This process has been frustrating, involving multiple trips to Apple and Sprint, plus numerous calls to customer service. Despite having insurance on the phone, I am struggling to get it repaired for my son's use. I'm reaching out for assistance to resolve this time-consuming issue.

After losing my Galaxy S9, I visited the nearby Sprint store seeking help to replace my insured phone. However, a manager convinced me to add two more lines and phones, promising that my bill would only increase to $[redacted] per month from the previous $[redacted]. Later, when my wife got an Apple Watch, we were told our bill would be $[redacted]. Shockingly, our bills skyrocketed to between $[redacted] and $[redacted] each month, accruing charges claiming we owe $[redacted]. Despite numerous calls for clarity, no one can explain the charges, which deviate from the promised amounts. Requesting an adjustment to match the manager's assurances fell on deaf ears. Now, our service is disrupted, with our numbers reassigned to other clients, affecting my self-employment. Sprint's lack of assistance is distressing. They must rectify our bill inaccuracies, reinstate service, and address the mistreatment we've endured.

I purchased two Sprint phones from the McKInney store but had trouble with calls not coming through, only seeing blips on the screen. After relocating to Sherman, the issues persisted. Despite visiting Sprint stores and making numerous calls, the problem wasn't resolved. A Sprint representative mentioned fixing the phone connection to the tower, which didn't work. I switched to AT&T for internet and was persuaded by a representative to exchange the Sprint phones for new AT&T phones with promised rebates. However, I didn't receive the cash rebate and the new AT&T phones had the same calling issues. After contacting Corporate, they provided two $[redacted] gift cards. Even with the new phones, the problems persist and after reaching out to customer care, the call was abruptly disconnected.

I purchased two Sprint phones at the McKinney store, but experienced continuous issues with making and receiving calls even after moving to Sherman. Despite multiple visits and calls to Sprint for assistance, the problems persisted. Eventually, a Sprint representative attempted to resolve the issue remotely to no avail, and failed to follow up. Subsequently, I switched to AT&T for internet, and a representative offered to exchange our Sprint phones for AT&T phones with promised rebates that were never received. After seeking help from corporate, we were given $[redacted] gift cards but the phone problems persist. Recent visits to Apple indicated a probable virus from the Sprint phones transferred to the new Apple phone. I am seeking a resolution from Sprint to accept the gift card, take back the Sprint phone, and refund the incorrect $[redacted] charge made by Sprint. This situation marks the second time I feel cheated by Sprint and I am awaiting their response to rectify the situation.

Due to my son's stolen phone and the related international charges, our phone services were cut off. I tried to make a claim online, but the website was down. After speaking with a representative from Spring Complete Care and filing a complaint about the stolen phone, our phone services keep getting disconnected repeatedly, causing stress as my daughter, who has schizophrenia, needs her phone for emergencies. This situation has led to a mental health crisis and hospitalization. Moreover, I had to move to California for work, and missing important calls cost me around $25,[redacted] in potential earnings. Errors also occurred with our previous phone plan with incorrect information provided. Despite these issues, the service quality and internet connectivity are poor. Attempts to resolve these problems have been unfruitful, resulting in frustration and a sense of being misled. I am seeking a resolution and demand a callback at [redacted] to prevent further issues or consider taking legal action regarding my daughter's situation.

I would like to return the devices I ordered a week and a half ago. They are still in the box. I won’t be held accountable for the lease on that order because I haven’t had it for 30 days. I am claiming identity theft due to fraudulent charges on my credit cards after my phone was hacked. These issues with my identity started around the middle of July [redacted], coinciding with a security breach at Sprint. Despite agreeing to pay the remaining $[redacted] for the phone, I do not think it's fair to pay the remaining $[redacted] for the unused lease. After speaking with Airial at the corporate office, they approved the removal of the $[redacted] from the lease balance. Customer service insists I pay at least half, but I stand by my request. It would be greatly appreciated if Sprint could waive the $[redacted] lease amount so I can solely pay for the phone. Thank you for your understanding and prompt attention to this matter.

Approximately two years ago, I purchased new phones for my husband and myself. During that transaction, we were offered a free pad that I declined as I didn't have a need for it, despite the repeated insistence from the staff. Recently, I have been attempting to reduce my bill and was shocked to discover charges for the pad I did not possess or sign any contract for over the past two years. I requested an immediate halt to the charges and a full refund, but was only offered a reimbursement for two months with the assurance that the charges would cease. This is unacceptable; I have been consistently using automatic payments with trust in Sprint's integrity. The representative I spoke with refused to provide a contact number to escalate my concerns. I urge Sprint to promptly refund the entirety of the wrongfully charged amount. This experience has left me deeply disappointed and I hope this is not standard practice for Sprint moving forward. Best regards, Joanne M.

I purchased a phone to use on the Verizon network. When I contacted Sprint to unlock it, they told me to pay off the remaining balance. After settling the amount, they claimed the phone was unlocked. However, when I tried to activate it with Verizon, they said it was still locked. Despite numerous calls to Sprint, lasting over 12 hours, the associates keep hanging up and refuse to unlock the device due to the previous owner's unpaid balance. I explicitly informed Sprint of my intentions before paying off the phone, providing all necessary information about the previous account holder. Sprint failed to disclose this crucial detail and misled me into paying off the phone, falsely assuring me I could use it on Verizon. I am frustrated and disappointed with Sprint as I am not even their customer. I insist on receiving the unlock code to use the phone as intended on the Verizon network. Sprint should pursue the previous account holder for the outstanding balance since the phone is fully paid off, and they have not incurred any losses. They need to prioritize customer satisfaction and transparency in their dealings.

I am looking to upgrade my phone from an iPhone XS Max to a Samsung Galaxy Flip phone with a Galaxy watch. However, after receiving the items, I realized I didn't like them and did not want to change my phone number. Despite multiple phone calls, I couldn't resolve the issue until I visited the corporate store in Scottsdale, AZ. They advised me to return the items without a restocking fee since I ordered them online. It took some effort to get the return box and shipping label, but I sent them back through UPS on 3/4/[redacted] with a tracking number. Sprint is still charging me for the Galaxy phone, watch, insurance, and service, even though they promised credits. The only item I kept was an Apple Watch purchased in-store, so my bill should have remained around $[redacted]-$[redacted], but it's now over $[redacted] monthly. When I try to contact them, they hang up on me or keep me on hold indefinitely. They are now threatening to disconnect my phone if I don't pay almost $[redacted]. I wanted to inquire if they are offering any assistance during the COVID-19 crisis, but I can't reach anyone. I've been a loyal customer for years, and I'm struggling to afford this abrupt increase in billing. Maintaining my phone service is crucial due to my age, and I urgently need a resolution. Your assistance in this matter would be greatly appreciated.