Sprint Corporate Care Customer Service Issues

I visited the Sprint store at [redacted] W 64th St in Arvada, CO last Thursday to purchase the 11-inch iPad Pro and an Apple Pencil. There are two types of pencils for different devices, and they gave me the wrong one. When I returned the next day around 1:30 pm, they initially insisted it was compatible with all devices, which the box clearly states otherwise. Eventually, they acknowledged their mistake and gave me the correct pencil but didn't return it to the box before selling it to me. I have to go back today to exchange it. It's frustrating that the employees didn't handle this properly and I believe I deserve compensation for the inconvenience caused by their errors.

I am Denise Clark Brotherton residing at [redacted] Webb’s Chapel Church Rd, Denver NC. I believe my account number [redacted]12 was tampered with to hide evidence related to my son Travis Martin Clark's death in [redacted]. Despite contacting customer service multiple times to request account activity details, I did not receive the information. After my son passed away, I encountered issues accessing my account as passwords were changed. There are discrepancies in call records and missing data that I find concerning. I switched to Verizon due to unresolved issues with Sprint and have new contact information. I appreciate any assistance in resolving these matters. Thank you for your support.

I've been experiencing numerous issues with my Sprint service in Bloomington, Indiana. The sales representative who assisted me provided incorrect information, resulting in my phones being approved but not activated. I was given the manager's personal cell number for assistance, which led me to resolve the issue late at night. When I visited the store due to a billing discrepancy, I was assured it was fixed, but my phone got deactivated three days later. The same sales representative I dealt with before was unable to help, claiming she was the only one present and didn't know how to assist. I reached out to the manager via text, who promised to rectify the situation, but my phone is still inactive. This phone is essential for my job, and I'm concerned about potential repercussions. I feel let down by Sprint's service and worry about the impact on my credit score, which I've been diligently working to improve.

I paid $[redacted] this morning at a corporate store to restore my service. They guaranteed it would be back within 4 hours, but it's been 6 hours now. After speaking to 4 Sprint representatives, I was directed to a collection agency called IC. I spoke to 3 IC agents who explained they couldn't help as they don't work for Sprint. I arranged a payment plan for the remaining $[redacted], but my service is still down. The representatives claim they can't reinstate it. Even through chat, they keep ending our conversations abruptly. I'm now considering cancelling my Sprint account for good due to this incredibly poor service experience.

I have spent 47 hours on calls, chats, and emails with Sprint without any resolution! As a loyal veteran customer for 3 years, I feel mistreated and disrespected. I am seeking the premium plan for $[redacted], which was promised to me instead of the basic plan. I also request my service to be paid for the year across all devices. Despite providing detailed documentation, I have been continuously questioned and asked for proof step by step. The Sprint representative's email name "okcbbjteam@sprint" is unprofessional and inappropriate. I demand a year of free service and a complimentary iPad as compensation. Sprint needs to honor its policies and treat loyal customers with respect. I have evidence of misconduct by Sprint employees, and this treatment is unacceptable. This situation amounts to harassment, discrimination, and malpractice. I urge Sprint to rectify this injustice promptly.

I have had an ongoing issue that remains unresolved despite numerous visits to the Sprint store and hours spent speaking with various representatives at Sprint by phone. Different employees have provided conflicting information, leaving me unsure of the status of the problem. I purchased a replacement phone online for my son, who lost his original device. Depending on who I spoke to, the phone is either compatible with Sprint or not. The IMEI number was entered into the system on 2-25-19 after an update. I was instructed to obtain a BYOP SIM card from a Sprint corporate store. However, upon visiting the store, I was informed the phone was not compatible. Subsequent calls to Sprint Customer Service were unhelpful. One representative mentioned an update could take up to 48 hours, but with no confirmation, I called again. Another representative suggested the phone should work with just a SIM card. When returning to the Sprint store, different employees denied compatibility and even made inappropriate comments. The inconsistent information from Sprint staff and overall lack of competence have been frustrating. Despite requesting to speak with supervisors, I have not been able to obtain clear and accurate information. I am bewildered by the lack of consistency in responses from Sprint employees regarding whether a non-Sprint phone can be added to the network and why the answers vary.

I am owed a refund of $[redacted]. I first reached out to Sprint on February 22nd regarding this issue. I was told that the refund would appear in my account within 3 - 5 business days. When I checked on the 4th day, there was no progress. After contacting Sprint again, I was assured that my refund would be expedited and in my account in 24 hours. However, it has now been more than 24 hours and the $[redacted] is still not refunded as promised. After another conversation with Sprint, I was informed that I must wait an additional 3 - 5 business days due to their alleged error. Not only did Sprint fail to refund my money within the 24-hour timeline they provided, but they also shifted the blame onto me before transferring me to a manager as requested. I am disappointed in Sprint's misrepresentation of their refund service and plan to file a complaint with the Better Business Bureau.

Since switching to Sprint in [redacted], I have experienced consistently poor service. Each time I report phone issues, roughly every other month since then, representatives apologize but problems persist. Despite numerous calls about my eligibility for an upgrade on one of my 3 lines, I have received conflicting information from 50 different representatives. Today, after being on hold for an hour with no solution, I am once again waiting for assistance after getting disconnected. If this issue is not resolved promptly, I plan to switch providers. It's disappointing to receive such substandard service from a company that claims to value its customers. Had I known about the poor service and customer support, I would have remained with Verizon.

I am incredibly disappointed with Sprint's customer service. Over three days, I encountered a series of issues that continued to escalate. What initially seemed like a simple battery replacement turned into a frustrating ordeal, involving numerous chat representatives, sales agents, supervisors, and customer care personnel. I was constantly put on hold and passed around without any resolution in sight. As a loyal Sprint customer since [redacted] with five lines, we pay between $[redacted]-$[redacted] monthly. Despite our lengthy tenure, the proposed solution to compensate for the poor service was underwhelming. We requested a straightforward upgrade from a Samsung S7 to a Samsung S9 at no extra cost, but were instead offered a "free new device" which turned out to be a USB Smart Drive and a refurbished S8+ for an added monthly fee. This offer did not meet our needs and left us feeling deceived. We are now seeking a fair resolution from Sprint, which includes returning the unwanted devices at no expense and receiving appropriate compensation for the inconvenience caused. If our loyalty as customers of 20 years is not valued, we may have to consider switching to a different provider. As I wait on hold with Get Human, hoping to find a satisfactory solution, I am increasingly frustrated by the lack of resolution from Sprint.

Hello Angela, I wanted to share my recent experience with Sprint, a company I have always loved. Unfortunately, I encountered an issue at the Sprint store in Chesterfield, Mo on Chesterfield Airport Rd. The person there engaged in a "bait and switch" tactic and has been avoiding my calls. Despite this, Sprint's customer service has been helpful when I contacted them for assistance. I also reached out to Apple about a malfunctioning button on my phone, but so far, the issue persists. I am currently renting an Apple 8 phone until April, but I need to buy the same phone afterwards. This unexpected expense is challenging for me financially. Given my responsibilities as power of attorney for my friend, caregiver for her brother, and dealing with various professionals contacting me, having a working phone is crucial. I filled out a survey from Sprint which included my account number. I shared my dissatisfaction at the Chesterfield store and emphasized the urgency of my situation. I seek help to address the ongoing phone issues promptly. Thank you for your assistance. Paula L.

I have several concerns regarding the misinformation provided by a Sprint representative regarding my bill and payment arrangements. I was misled about a payment deduction date, resulting in a potential service disconnection. Despite my efforts to resolve the issue, I encountered unprofessional behavior from a supervisor who accused me of trying to manipulate the billing cycle. I explained the original misinformation given to me, but the supervisor was dismissive and disconnected the call. After a subsequent call, experiencing lengthy hold times, I am left feeling frustrated and disrespected. I believe Sprint should invest in intensive customer service training to prevent similar incidents in the future. I hope that someone from Sprint's corporate office addresses this matter promptly, considering the distress caused by the situation.

I have been trying for nearly 2 months to resolve an issue. In December, a representative pressured me into buying a 2GB wifi mobile device along with new phones. However, the device was never delivered. After numerous attempts to contact Sprint, I managed to speak to someone on Feb 24 to request cancellation due to non-receipt of the device. I was told about a forgiveness program that could cancel the service as I never received or used the device. Despite this, I recently received my bill showing a credit of $[redacted].00 but was charged $[redacted].00 for the undelivered device. I am incredibly frustrated and disappointed with Sprint's poor customer service. I am requesting a follow-up to have the $[redacted].00 and the $30 charged for the unused wifi service refunded.

I had a disappointing experience at a Sprint store on Wednesday, March 6. I arrived before closing time, but the staff ignored me as I tried to enter. When I called, the employee was not helpful and told me they were closed. This was frustrating as I needed to make a payment following a warning about my bill. The lack of professionalism, early closure, and indifferent attitude of the staff made me feel disrespected as a customer. This kind of service could harm Sprint's reputation and drive customers away. The store in question is located at [redacted] Fitzgerald Road, suite #[redacted], Pinole, CA [redacted]. I hope Sprint can address this issue and consider covering any potential late fees I might incur.

It has been 15 days since I upgraded my phone, and I recently discovered that the salesperson had put something in my bag without my knowledge. Moreover, they provided false information about my bill on two occasions. The manager at the store informed me that there is nothing they can do about it. While I was there, I overheard a conversation between the manager and another employee mentioning a similar incident involving another customer of theirs. It seems like this might not be an isolated case, and customers should be able to seek assistance even after a certain time has passed since the purchase.

I have been a customer with Sprint for about a year and half. I encountered billing issues with Sprint since mid-October [redacted]. On January 13, [redacted], I changed my plan and got two new iPhone X's after being assured by a representative that my monthly bill would stay within $[redacted] including taxes and fees. However, when I visited the store to return my old phones, I was informed that my new plan would cost almost $50 more than what was agreed upon. Despite contacting Sprint multiple times, no one could resolve the issue or honor the initial agreement. I had to switch providers due to the unexpected charges, and now I'm being billed $[redacted].77. I feel misled by Sprint representatives and would like the charge for one device to be removed. I have proof through voice call recordings to support my claims. I hope for a prompt resolution to this matter. Thank you. Jennifer Z.

In July [redacted], my daughter relocated to Jerusalem, Israel, while using an iPhone7 with Sprint service working well. After upgrading to an iPhone 8 during Christmas in the US, her phone now shows “no service” upon returning to Israel. Despite 25 calls to Sprint Customer Care and the international department and visits to three stores, no solution has been found in three months. Tonight's three-hour call included 30 minutes on hold and an unfulfilled promise of a callback. Having been loyal customers since [redacted], we are dissatisfied with the runaround from various departments. The lack of resolution is frustrating, considering Sprint continues to charge us monthly. We are looking for urgent assistance or will be forced to halt all payments and services. Sprint's current customer service falls short of expectations.

I switched from ATT to Sprint for three iPhone X's due to a better lease deal. However, I encountered service issues from the start. Despite multiple visits to Best Buy and phone calls with Sprint, the problems persisted. After speaking with several representatives, I was informed my location's tall trees would always disrupt service. An engineer said they would follow up but no one did. When I called to cancel, I was promised assistance in transitioning to a new carrier, which never happened. Now, after returning the phones, I received a bill despite being told I wouldn't incur cancellation fees. I've spent hours dealing with the finance department to no avail. This situation has been frustrating, and I seek a resolution as it's unfair to pay for a service I couldn't use.

I've been a Sprint customer since [redacted], but I'm extremely dissatisfied with my bill, service, and customer service. My bill is too high, and despite multiple attempts to lower costs, no one at Sprint has been able to assist me. Recently, I encountered issues with the Sprint Drive device, which stopped working. Even after explaining my limited availability due to work, I was informed I needed to return the device to a corporate Sprint store for a replacement. Although I paid over $[redacted] on my bill, I discovered I was being charged $[redacted] for the malfunctioning device. While a representative promised to credit the $[redacted], they couldn't confirm if I would receive a new device if my son returned the faulty one. This experience has left me frustrated and angry, prompting me to consider switching to another carrier after 15 years with Sprint. I urgently request a call or email from a corporate manager to address these issues.

On March 2nd, [redacted], my debit card was charged $[redacted].02 by Sprint Contract Finance. I haven't had an account with Sprint since [redacted] when I used to sell their phones and services. This feels like total fraud. I've been trying to reach a live person for assistance, but I keep getting directed to their fraud department's recorded line. They told me to contact my financial institution, but when I did, they advised me to seek a refund from Sprint. It's been about three days of this back-and-forth, and I am beyond frustrated. I just want to know what the charges are for and why they were made without my authorization. Sprint has taken almost two-thirds of my money without any permission. I'm on a limited income and can't afford my rent or bills now because of this. I really need help with getting my money back as soon as possible.

I had been on a phone plan with my friend's family for two years. I faithfully made monthly payments until February 22, [redacted], when I finally paid off my phone. However, my service was abruptly cut off, leaving me confused. I discovered the account had been deactivated due to unpaid bills. Despite trying to switch carriers, my phone remained locked even after Sprint claimed to have unlocked it. Despite numerous calls and visits to Sprint, the issue remains unresolved. While my friend's family was responsible for the account, they switched carriers without informing me, leaving me in a difficult situation. I offered to pay $[redacted] towards the remaining balance to unlock my phone, but they declined. As a struggling single mother with limited income, I urge for assistance in unlocking my device that I rightfully paid for. If anyone can help, it would be greatly appreciated. The account holder's name is Shanay Quintero, and my phone number is [redacted].