Sprint Corporate Care Customer Service Issues

On November 23rd, I visited a Sprint Store in Seguin, TX to purchase a new phone. Sprint had a promotion for Veterans, offering phones at half price, which caught my attention as a Veteran with 21 years of service in the Navy. Upon entering the store, I interacted with two employees, but the transaction process was unclear. I was handed a tablet to initial without seeing the phone or tablet I was purchasing. After realizing I was unsatisfied with the products, I attempted to return them within 14 days, but was unsuccessful. I have since spent hours trying to resolve the issue with Sprint to no avail. I have contacted my credit card company, hoping to clarify the charges. I am willing to pay for only what I received with a detailed bill. I have raised a dispute for the charges until this matter is resolved. I remain disappointed with the service I have received and hope for a resolution soon. If more information is required, please reach out to me. Sincerely, Kenneth R. G.

When my family and I switched to Sprint, we were assured various incentives for transferring our 4 lines. The promised incentives included a $50 in-store credit per line, $[redacted] Visa gift cards for each line, payment of the final Verizon bill, a credit union deposit of $[redacted]/phone (within 4-6 weeks), and an annual $[redacted] deposit in December for remaining a customer. Despite only receiving the credit union deposit, the other incentives have not materialized. After contacting the store manager, he mentioned submitting the Verizon bill to his indirect account executive with a promise of email confirmations within 48 hours, but I never received them. Communication has since ceased, leaving me without the promised Visa gift cards or bill payments. I am disappointed and seek either the fulfillment of the promised incentives or the ability to switch providers without additional charges, keeping our current equipment.

I have been struggling to find a phone case for my LG Stylo 4 from the Sprint store and customer service. Despite contacting multiple Sprint stores, none of them seem to have the case for my phone. I have been advised to check other stores and call back later, but the issue remains unresolved. It is frustrating to see that they have cases for other phone models but not mine. Additionally, I added a second line to my account, but I have not received any information about the phone or the discrepancy in the order. The lack of communication and customer service from Sprint is disappointing. Having to pay extra for shipping to get a case from customer care is also inconvenient. At this point, I am considering switching to a different service provider due to the ongoing issues I have faced with Sprint within just a month of signing up.

I feel misled by the Sprint expert at Best Buy regarding the plan I signed up for. On Dec. 23rd, I bought 3 phones believing that the first 2 lines would cost $50 each, the 3rd line $20, and the 4th and 5th lines would be free. Despite keeping the original 2 lines active, my bill has unexpectedly increased. Customer service has been unhelpful, refusing to cancel my service even though I wasn't under contract for those phone lines. If I had known, I would have kept the old phones and plan. I have sought legal advice as Sprint is still billing me despite my attempts to cancel. This situation seems legally and ethically questionable. Thank you, R.A.

I've had a terrible experience since switching carriers. Every promise made has been broken, including a supervisor who failed to follow up as promised. I will pursue this matter until it's resolved. Employees at different stores have given me incorrect information. I was assured my bill wouldn't exceed $[redacted] with taxes and fees included, but it's now $[redacted] because I didn't enroll in automatic payments. I have no trust in this company. I joined the buyback program, followed all the steps, but got sent to collections for a credit card that was never received. I'm being told I can't cancel my contract without paying in full, yet if the contract is broken, it should be void. I demand my bill be adjusted to the quoted amount of $[redacted]. The service is poor with call issues and drops. Most representatives didn't address my concerns adequately. The issues are unacceptable, and I refuse to pay more than what was initially promised.

I have been continuously charged for a phone and number I no longer use for the past 8 months. Despite multiple calls to resolve the issue, I have yet to receive any credits or stop the charges. Today, I am again on hold with Sprint, frustrated after spending hours last month only to be met with the same problem. I am fed up with Sprint's customer service and considering legal action to recover over $[redacted] they owe me. I want to cancel all services and clear my account as I feel deceived each month with promises of resolution that never happen. Sprint should consider this ongoing issue and allow me to end the contract without any outstanding balance.

I have been a business customer for over 20 years. In December [redacted], I upgraded 2 phones through my Business Rep (who was HORRIBLE-but I was told I could only go through her because I was a business acct). I was informed that the iPhone X was $21.67/month to lease (1st phones we have HAD to lease). She explained that they had to charge $41.67 and then apply a $20.00 credit per line. I questioned the way the charge was written up and verified it on the phone. In Oct [redacted], my $40 credit was no longer applied. When I called in today, the CS rep said since I added a new line in Oct, it was my responsibility to reapply, and I would not receive a credit for past months. I spoke to a Supervisor, who explained that the credit was applied to the plan, not the phone, so when the plan changed, the credit was no longer offered. I was fine with the $41.67 charge, not knowing she was lying to me in writing. After today's 1 hour and 8 minute phone call, I may take my accounts elsewhere. My account # is [redacted].

I visited the Sprint Store located at [redacted] E 3rd St, Bloomington, IN [redacted]. In my hour-long wait, I was overlooked while the manager flirted with a customer, even going outside with her and scheduling a date. Upon returning, he assisted another customer while I remained unnoticed, despite being the only other customer present. Another customer even commented on the poor treatment I was receiving. When I finally requested help, I was dismissed by the manager but eventually assisted by another employee. After waiting for over an hour, I was abruptly informed that there was no repair center and advised to go to Indianapolis instead. The lack of acknowledgment or basic courtesy was disheartening, and the manager's conduct was unprofessional. This experience has left me deeply disappointed, and I hope for better training for the staff to ensure professionalism and kindness in the future.

I am dissatisfied with Sprint's customer service and billing. Last month, I called for a bill reduction and was promised a monthly total of approximately $[redacted] for 3 lines with unlimited talk, text, and data. Despite being a longtime loyal customer with a spotless payment record, I am now considering switching providers due to feeling overcharged. Competitors' bids came in lower, but loyalty kept me with Sprint until now. I intend to escalate the issue to the MN Attorney General and my Congresswoman due to the unfulfilled promises and inconsistencies from Sprint's representatives. I request to speak directly to Sprint's retention department in the U.S. Kindly contact me by email to address my concerns. Furthermore, I seek information about your general counsel's office, as I believe Sprint may be neglecting customer rights with their current practices. My frustration with Sprint's service has reached a point where I feel compelled to pursue action.

For the second consecutive month, Sprint has withdrawn my payment early, leading to an overdraft in my account. The representatives I have spoken to lack empathy and concern for this issue. Upon requesting a Supervisor, I have endured waiting times of up to an hour only to be met with further indifference. There seems to be a lack of accountability as I am transferred around with no resolution until the call unexpectedly disconnects. The experience has left me feeling undervalued. The representatives come across as dispassionate and weary. Over the last six months, I have purchased three phones from Sprint. I am eager to connect with someone who is genuinely interested in addressing and taking ownership of the problems with my account.

I was shocked to learn today that I unknowingly signed a cell phone lease. When buying the phone during store closing, the process felt rushed. I distinctly recall stating I wanted to purchase the phone, not lease it. The signature on the agreement appears to be my initials, not my full signature. My interactions with Sprint's customer service have been disappointing, with disconnections, transfers, and unhelpful representatives. Bree was the only person who seemed genuinely concerned. Despite multiple call attempts, the service quality did not improve. I discovered a confirmation number for my call interaction: [redacted]. My experience with Sprint's customer service has been frustrating, and I hope this feedback helps improve their practices. Thank you, W. Pierce

I have been a loyal customer of this company for years while running my business in Michigan. Recently, due to a lack of service for about a month, I decided to cancel. The Sprint representative assured me that charges would be cancelled due to the service issues. I returned the phones as requested. To my surprise, I found a $1,[redacted] charge on my credit report without any prior notice. Sprint claims the phones were damaged, which is not true. Moreover, they deducted funds from my father's social security without authorization. Despite numerous calls to resolve this issue, I have faced long hours on hold with no progress. This situation is unfair and unacceptable. After being a loyal customer, this treatment is disappointing. If the issue is not resolved promptly, I will be forced to take further action to reclaim my losses.

I am calling regarding the refund for 2 devices I returned a week and a half ago. After speaking with four customer service agents, only one gave me some information which was not related to my initial query but about website details to file this complaint. Despite my request to speak with a supervisor on four separate occasions, I was disconnected every time. The customer service department in Montgomery, Alabama, appears to be inefficient and poorly trained. The agents are providing inaccurate information, as I was informed by their own representatives on the website. This experience has left me feeling disappointed, and I remain unsatisfied due to the lack of response from any of the four supervisors at that location.

My name is Tommy Martin. My Social Security number is [redacted], my PIN number is [redacted]. My phone number is [redacted]. Please clear this matter up. They sold me an iPhone 6 for much more than its worth. I could have bought it for $[redacted], but they charged me $[redacted]. I feel swindled after being a customer for 20 years. The cell tower had me working here in two months, but the bad reception forced me to use AT&T Wi-Fi. Please help me fix this issue. My friend Ben, a veteran of 40 years, gets a free phone upgrade annually. Can you help me find a good used iPhone? I hope we can resolve this before I switch to Verizon Wireless. Thank you for your time.

I was provided incorrect information regarding the end of my lease, returning devices, and upgrading to a new lease and phones. I currently pay for 10 phones, but the information from customer service conflicts. A store representative gave different information. I am experiencing dropped calls, missed messages, and issues making calls. Despite these problems, I must pay my bill each month. As a customer of over 20 years, I question why I continue when other carriers offer better deals. Seeking a response and resolution, I spoke to a rep on 2/12/[redacted] who attempted to help but couldn't fully address my concerns. My family and I give Sprint $[redacted].00 to $[redacted].00 bi-monthly and feel neglected. If not resolved, I may need to reassess my commitment as a Sprint customer.

On February 11th, [redacted], I visited a Sprint store in Fayetteville, GA, as my iPhone 7 Plus was experiencing issues. They advised sending it to Apple and provided a loaner phone. While there, I showed interest in an iPhone Max and Apple Watch 4. After discussing the monthly cost being $[redacted].95, I later found out my bill was actually $[redacted].00. Upon returning the next day, a manager clarified the contract details. I decided to return the purchased items due to the discrepancy. The new manager assisted and advised I would be charged for the glass protector ($39.99). Despite being a Sprint customer for 20+ years, recent experiences have led me to consider switching carriers. I am requesting a full refund for the devices and accessories, without restocking or activation fees, and repair of my original iPhone 7 Plus.

On January 30, [redacted], a Sprint customer visited the UPS Store where I work to return a cell phone and print a pre-paid shipping label. Shortly after, a different customer dropped off Adidas shoes with a pre-paid label. Unfortunately, due to the busy environment, the labels got mixed up. As a result, the Sprint customer received the shoes, and the phone was sent to the wrong recipient. Despite contacting customer care multiple times and reaching out to the Sprint customer, I have been unable to resolve this issue. I am concerned about the $[redacted] error potentially affecting my pay. I have attempted to contact various local stores for Sprint's corporate office number to escalate the matter and locate the Libertyville facility. Any assistance or guidance on how to proceed would be greatly appreciated. Thank you, Diane Jaeger, UPS Store [redacted] in Kent, Washington.

I would like to express my disappointment in the customer service I have received lately. Despite being a customer for 14 years, the level of service has significantly deteriorated. Seven months ago, I ordered a replacement iPad due to a broken screen, which was a hassle dealing with Sprint and Asurion passing the responsibility back and forth. The replacement I received had immediate issues, and I later discovered it was a refurbished unit even though I paid for a new one. In July [redacted], I called to upgrade, but I ended up with the same iPad in a different color, an added line, and unauthorized charges. Despite countless calls and hours spent on the phone, the issues persist, causing me to be billed exorbitant amounts and having my phone shut off. This ongoing problem has left me frustrated and feeling undervalued as a long-time customer. I have documented numerous instances of poor customer service since receiving the original iPad, spanning over months in a notebook. I urge for a change in the current situation as it has been exhausting and unsatisfactory.

I have been experiencing ongoing issues with my data service, and after several attempts to resolve it, I encountered unhelpful and disrespectful customer service. When I reached out for assistance, I was first told it was a tower issue then later blamed for the problem being with my phone settings. Recently, a Sprint representative accused me of lying about previous interactions with their staff, leading to a confrontation where I asked to speak with a supervisor, who identified himself as Joshua. Despite my attempts to address the situation and seek a resolution, I was denied any compensation for the inconvenience and lack of service. I have escalated my complaint by contacting Sprint Corporate Officers and mentioned my intent to involve the local BBB if necessary. The supervisor provided me with a ticket number, but declined to give an employee identification number. I am disappointed with the handling of my concerns and will continue to pursue a resolution through all available channels.

Since the beginning of January, I have been experiencing service issues. Despite multiple calls to customer support and chats with app agents, the problems persist. Each time I reach out, I am assured the issue will be resolved, but the lack of accurate notes means nothing gets fixed. I was assured compensation for the service problems, but Sprint erroneously deducted money from my autopay account on February 13th instead of the 23rd. It took until today to receive my refund. A supervisor apologized and promised further compensation, reducing my payment to $72 by February 23rd after the refund. However, in my recent call, they claimed there were no notes and requested the full $[redacted]. The inconsistent responses and lack of follow-through from the company and its employees are frustrating.