Sprint Corporate Care Customer Service Issues

As an individual dealing with irritable bowel syndrome, I have been a loyal Sprint customer for quite some time. Today, I experienced a distressing situation at the Marimar Plaza store in Dorado, Puerto Rico. Despite being in need of using the restroom urgently due to my condition, I was denied access as it was designated for employees only. With no nearby alternatives, I was left with no choice but to handle the situation in my vehicle. Having a bathroom accessible to customers should be a priority, especially considering the amount of time clients spend in the store. I urge Sprint to address this issue promptly to ensure a more accommodating environment for all customers, including those with medical conditions like myself.

To MayCom Communications, [redacted] S Ridgewood Ave, South Daytona, Florida [redacted] Dear Mr. Colletta - VP Sales, I am writing to express my disappointment with the recent experience at your Sprint store in Jupiter located at 78 E. Indiantown Rd. My name is Mark Slifkin ([redacted]), and I am outlining the issues encountered during our visit. As loyal Sprint customers for 20 years, we anticipate a swift response and resolution to this matter. Our request is a prompt resolution ensuring no further charges for the iWatch and iPad. On 11/2/18, we purchased 2 new XR iPhones along with accessories and returned 2 iPhone 7s at the above-mentioned Sprint store managed by Brandon with salesperson Dustin Roberts. Initially, the service was good, but upon receiving the second invoice, additional charges for an iWatch and iPad that were promised to be free were included. Despite multiple assurances from Dustin, the bills showed otherwise, with unexpected charges for the devices. Efforts to address the issue with Dustin and Brandon have been unfruitful, with promises of follow-up calls going unmet. As a result of this unresolved matter, I have paid the billed amount of $[redacted].52 due on 1/13/19 in good faith. I expect appropriate credits to be applied promptly. This complaint is being escalated to MayCom VP Sales Sam Colletta, Owner Thomas Mayman, and the Sprint Complaint network, with further action to be taken with BBB if necessary. Regards, Mark Slifkin [redacted]

I am a current Sprint customer with two lines, one at [redacted] and another at [redacted]. In September [redacted], Sprint offered a special deal for iPhone 8 and 8+ leases at $8 and $12 per month. I inquired about qualifying for the deal as I planned to upgrade my phone due to poor service at my address. Despite having good coverage when I joined Sprint, I was informed the offer was only for new lines, requiring me to cancel one line and create a new one to qualify. The discount was applied to the second line, making it $17 monthly instead of $12. However, I have been billed $[redacted] instead of the agreed-upon $89. After contacting Sprint and being assured the issue would be resolved, I am yet to see a correction in my charges. If this is not rectified within a week, I will seek legal action. I request to terminate my contract without penalties, receive refunds for overcharges, and return the phones once this matter is resolved. Copies of this complaint will be sent to Sprint executives for reference.

I recently upgraded my phones online to take advantage of the buy one, get one free iPhone deal with a new line. However, instead of adding a new line, the free phone was mistakenly placed on an existing line that was ported to another company, resulting in a charge for the full price of the phone. Despite returning the phones and re-purchasing them as advised, I was initially refunded and then charged again for the refund. This entire situation has been incredibly frustrating as I spent over three weeks on the phone with customer service representatives who promised to fix the issue but failed to do so. I eventually gave in and paid the entire bill earlier than the due date. To my surprise, I checked my account on 1/1/19, and it now shows an amount due of $[redacted] by the 26th, even though my balance was $0 previously. It appears that a charge for the refund was deducted from my payment on the 13th, resulting in a balance owing of $[redacted] on 12/26. Dealing with multiple phone companies in the past, I must say that this experience with Sprint has been the most time-consuming and frustrating one. It is disappointing to have to spend money on such poor service.

To Whom It May Concern, I am writing to provide a detailed account of my experience with Sprint. On approximately August 22, [redacted], I entered into a contract for two phones at the Crestwood location in Missouri. I was pleased with the service I received and the phones I purchased, a KYOCERA flip phone and an iPhone X. On or around October 14, I visited the store on [redacted] Lindbergh and was assisted by Loran Thompson, who seemed knowledgeable and professional. Despite clearly expressing my desire to purchase two additional phones at a total monthly cost of $[redacted] for all five phones, I later discovered my bill exceeded $[redacted], requiring an immediate payment of $[redacted] to avoid disconnection. Upon discussing the matter with Jamesia Whitehead on November 12, I learned that Loran had misrepresented the terms of the contract. Despite my repeated attempts to resolve the issue and clarify my budget constraints as a retiree, I was met with unhelpful responses and promises of a payment plan that never materialized. I expect Sprint to honor the original agreement and provide the five phones at the agreed-upon rate. I am eager for a prompt resolution and request that a competent representative from Sprint contact me via email at [redacted]. Sincerely, Marvene Green

In November, I contacted Sprint to place two phone lines on seasonal standby. However, only one line was put on hold as requested, and despite multiple follow-up calls, the insurance removal and additional changes were not processed. I inquired about a business department for my business-operated phones but faced long wait times with unresponsive representatives. The lack of clear documentation of my requests has led to significant bill discrepancies. I even informed a representative about my stolen credit card, but the call was not recorded as per other representatives. The quality of customer service both over the phone and in-store does not match the service charges. I sought a payment arrangement for my overdue bill but received conflicting information from different representatives, causing frustration given my lengthy history with Sprint.

I have been charged for two years for data on an iPad that I requested to have discontinued. At that time, the sales representative offered me an upgrade. I called the [redacted] number, but they are only willing to credit my account back $[redacted]. I have been with Sprint for years and have three lines; this is ridiculous! When I asked for a manager, I was told to provide the exact date, which I couldn't recall from two years ago. I informed them that I would contact the corporate office with my complaint. Despite my dissatisfaction, the representative offered to escalate to her manager, which I initially requested at the beginning of the call. I feel unhappy with how I was treated as a customer and felt the representative did not believe me. As a busy mother who works long hours, my time is valuable, and I do not have the time to fabricate issues. The discussion with the representative took over 25 minutes, which has left me frustrated.

I tried to upgrade my daughter's phone prior to Christmas, but faced issues due to a billing address error by Sprint. Despite spending hours on the phone and multiple attempts, I couldn't complete the transaction in time for Christmas. The frustrating part was being disconnected multiple times, leading to starting over with new representatives each time. Even though I was promised a call back the next day, it didn't happen until late in the day when I couldn't address the issue. After numerous calls and over 2 hours on the phone, I have not found a resolution. Having to restart with new representatives every time the call drops is aggravating, especially when the error was on Sprint's end in the first place. It would be more efficient if Sprint's system could connect me with the same agent to avoid unnecessary inconvenience each time a call is dropped.

I have a complicated situation with my phone. Previously, I had a phone ending in [redacted], but due to a new employee needing a phone for a trip, I lent it to them. Unable to add more lines to my Sprint account, I got a prepaid phone from another provider. After reporting a lost phone in August and suffering a stroke, my daughter has been paying the bills, but notices are still being sent to my employees instead of me. Upon returning from rehab, I discovered a lost or stolen phone still active on my account. After a cancellation and high charges, I was billed again at a store. As a business owner, I need access to my account history before paying further. Despite providing my pin and security answer, I cannot enter my account. I am considering legal action if this issue persists. Please provide guidance on resolving this matter. Thank you.

I've been a loyal Sprint customer since [redacted]. Recently, I visited the Sprint store in Mays Landing, NJ, to upgrade my account and pay off a phone. I spoke with a representative named Angela, explaining that I could only proceed if my bill didn't increase because my wife was on maternity leave. Angela assured me that the bill would only go up by 5 dollars with the new offer. She even used a calculator to illustrate how my bill wouldn't rise by more than 5 dollars. The store manager went as far as offering to waive fees. However, I was shocked when my bill increased by over $[redacted] the following month. Angela also kept the boxes for all my accessories which I found unnecessary. Despite my efforts with Sprint online and in-store, the issue hasn't been addressed. I am disappointed and feel deceived as a long-term customer. I would appreciate an adjustment to my bill or the option to return my devices and switch to another company.

My daughter relocated to Alaska in October [redacted]. Before her move, I contacted Sprint to ensure her phone would work in Anchorage. I was informed that Sprint has numerous towers in Anchorage, so she shouldn't have any issues. Unfortunately, this was not the case. She encountered problems with phone and roaming services during her journey and upon arrival. Ultimately, she had to purchase a new phone and switch to a different service provider in Alaska. I have been in touch with multiple Sprint representatives to terminate her contract as promised, but each time I call, I spend at least an hour on the phone dealing with inconsistent information and billing discrepancies. Today, I was told that the early cancellation fee refund is contingent on paying off the phone or returning it, which was news to me. The lack of clarity and knowledge among Sprint employees has been very frustrating. During my last call, I was transferred to the cancellation department and then disconnected without a call back. I am incredibly dissatisfied with Sprint's service.

I have been a loyal Sprint customer for many years, using their services for my iPad without issue. Recently, I visited the Sprint store at [redacted] Gateway Drive in Brooklyn to cancel the service but ended up upgrading my device instead. Despite agreeing to a higher monthly fee, my bills have been consistently overcharging me. I have reached out to customer service multiple times, but the issue persists. After failed attempts to resolve the issue with the store manager, who has since left, I am frustrated by the lack of communication and action on my case. I am requesting immediate attention to rectify the billing problem or cancel my plan without penalties. I appreciate your prompt resolution to avoid involving consumer protection agencies and the Better Business Bureau.

My wife, Patricia A. Colacicco-Caruso, and I, David H. Caruso, have been loyal Sprint customers since [redacted]. However, in May [redacted], we made the switch to Verizon due to unresolved issues. Verizon offered to pay off our old phones with Sprint, but obtaining the required final bill from Sprint proved to be extremely difficult. Despite numerous attempts over a 60-day period to get the necessary information, Sprint was unhelpful and frustrating to deal with. Even when speaking to supervisors, the issue remained unresolved. We were left with a hefty bill after Sprint failed to provide the required paperwork, and the account was eventually sent to a collection agency. Despite returning the equipment to Sprint, the account still shows a substantial outstanding balance of $1,[redacted]. We believe the account was not properly canceled, leading to continued billing even after switching to Verizon. We are seeking assistance to rectify this situation and clear the erroneous charges from my wife's credit report. Please address this matter promptly. Thank you. David H. Caruso, on behalf of my wife, Patricia A. Colacicco-Caruso.

My daughter's phone is completely broken, with no sound or screen. I cannot retrieve the verification code as it's sent to her number, which is the only one on the account. Despite speaking to Sprint supervisors who said there is no solution, the customer service representatives on the phone were unhelpful and even hung up on me. The sales department's contact number is 1-[redacted]. I need to upgrade her phone but can't do it without the authentication code, which complicates the process. I've already paid $[redacted].51 to settle the phone balance and I've been a loyal customer since [redacted]. I spent two hours in a Sprint store attempting to resolve this issue without success. I believe there should be a way to bypass the verification code requirement for the upgrade. I just want to ensure my daughter has a working phone. I was disappointed by the disrespectful treatment from Sprint's sales supervisors. You can reach me via email at [redacted] or by phone at [redacted].

I have been charged for phones I never received and I am still paying for a lease I never signed. I have reached out to Sprint customer service and visited a Sprint store multiple times to resolve this issue. However, it has been in escalations for an extended period. Please investigate how long this problem has been ongoing without resolution. I have been a loyal Sprint customer for nineteen years, and the situation is incredibly frustrating. I kindly request your assistance in addressing this matter promptly. You can reach me at phone number [redacted] or via email at [redacted]

My family and I recently signed up for service in July. I was really interested in getting the Kyocera Duraforce Pro 2 phone, but unfortunately, it was not available at the time of signing up. Despite going back multiple times to inquire about the phone, I was informed that it was still unavailable. I have experienced some durability issues with my current Samsung Galaxy S9, having broken it four times already. Both the front and back are now shattered. Although I have an appointment to have it fixed tomorrow, I would much prefer to have the Kyocera phone due to its durability features. I was disappointed to learn that switching now is not possible as I am past the 14-day period, and I would have to wait another year to get the phone I originally wanted. I hope there is a solution to this situation as I am concerned about breaking my current phone again. I would appreciate someone reaching out to discuss potential options.

Sprint has been the most challenging company I've ever dealt with. I will not be opening an account with them again. The customer service representatives need extensive training. They respond rudely when questioned and lack independent thinking, simply repeating the same information like robots. I have been trying to address a billing problem for weeks and have been treated disrespectfully, put on hold for over an hour, hung up on, and deceived. There was confusion returning the phones after service cancellation. Now, I am apparently being charged the remaining lease fees for the phones, which seems unfair. I have explained to the billing team that the contract should have ended upon service cancellation but they insist I agreed to pay. Despite promises of reprimanding the misinformation, I am facing financial loss. As a final option, I requested the corporate phone number, but was told they don't have one available. If this matter isn't resolved promptly, legal action will be pursued.

I have been a Sprint Unlimited Everything customer for over a year now. Recently, I noticed charges for international calls to China on my credit card bills for November and December. Upon contacting Sprint, they informed me that international calling was enabled on October 29, but couldn't specify who had enabled it and why. Despite explaining that I never made direct calls to China but rather used a calling card for over a decade, Sprint insisted that I pay for the calls their system registered. After numerous attempts to resolve the issue, Sprint only offered to deduct $[redacted] and remove the unauthorized international calling feature to prevent similar charges in the future. I feel that Sprint's actions were unjust and aimed at profiting from customers. I urge Sprint to refund the excessive charges and cease such practices. I have attached transcripts of my conversations with Sprint regarding the billing problems for reference.

On January 29th, my bill increased by $10 from $65.92 to $76. Without prior notice, I contacted customer service and spoke with Jody. She explained that my Loyalty Plan had expired after five months, causing the increase. Despite being a loyal customer since [redacted], I was unaware as I remember my bill decreasing to $65.92 in October. Ask to speak with a supervisor, Jodi transferred me to Nock from an overseas call center with reference # [redacted]. After waiting for an hour with no success, I requested a $10 discount due to my fixed budget and being 60 years old. While Nick initially offered a $[redacted] one-time credit, I eventually received a $[redacted] credit after speaking with Shonda from North Carolina. However, my ultimate goal was to revert to my original $65.92 payment. Despite several calls and transfers, I encountered difficulties reaching a satisfactory resolution, as different representatives offered varying credits and promotions. The incoherence and prolonged discussions were unsatisfactory for someone who has been a loyal customer for over 18 years.

I am reaching out to express my frustration with the customer service I received. I have been a Sprint customer since [redacted]. Recently, I experienced identity theft while in Ohio visiting my mother who is battling cancer. Operator ID #[redacted][redacted], Avreel, was incredibly rude. Despite providing a police report, he refused to lift any holds on my account for me to manage my own affairs. Even after paying nearly $[redacted] in one month, my account remains frozen. This operator's lack of compassion was appalling. Other representatives were unhelpful, refusing to provide their information and merely stating they are located in the United States. As a retired Veteran and law enforcement officer, now CEO of a national nonprofit organization that uses Sprint for our cell phone services, I am contemplating switching to a different carrier due to this ordeal. I am deeply disappointed by the lack of empathy and understanding exhibited by the operators I encountered. Avreel still has my account locked, disregarding my explanations of identity theft and my mother's health struggles. I am evaluating both my personal and business relationships with Sprint moving forward, seeking a more customer-focused provider.