Sprint Corporate Care Customer Service Issues

I have requested the call logs for my Sprint phone numbers multiple times. Despite receiving bills from Sprint Philippines for months, they have not included the call logs. Other companies like Verizon and Xfinity Wireless were able to provide this information promptly. Sprint, however, either does not understand or is unwilling to fulfill my request. I have been asking for this information for over two weeks now and urgently need it. Specifically, I require all incoming numbers to my cell phones from December **** until the end of my contract in ****. Instead of the call logs, Sprint has only included bills and ads. I urgently need the incoming call logs, not just the bill breakdown. Despite spending over **,***.** according to these bills, the call logs are still missing. My account number is [redacted]. Please provide me with the incoming call numbers for my account. Thank you.

I spoke with Sprint representative, Barbara, on November 19, [redacted], and also with Asurian to remove insurance from all my phones due to a negative experience with their service. However, I recently reviewed my current bill and noticed that the insurance charge has not been removed as requested. Upon calling Sprint, my calls were directed to call centers in third world countries with excessive background noise, making communication difficult. Despite my attempts to speak with a U.S. representative, I was denied and my calls were transferred outside the country. When I contacted Asurian, after a long wait, I was transferred to a customer service operator who then disconnected the call. I am requesting that my insurance be removed as of November 19, [redacted], and that the charge be credited to my account. For future communications with Sprint, I kindly request to be connected with customer care within the U.S. If this is not possible, I may need to reconsider my business relationship with Sprint as my phone provider. Thank you, Azam Q.

I visited a Sprint store after experiencing damage from Hurricane Michael. My lease ended on one of my phones, causing my bill to increase. Seeking assistance, I asked to lower my bill and ended up purchasing three additional phones with the promise of cashback. However, after almost three hours, the salesperson mentioned canceling insurance on the new devices, which came as a surprise to me. Following advice from customer service, I returned the three phones, but faced resistance from the store manager due to restocking fees and the original salesperson's involvement being required. Frustrated by the situation, I contacted Sprint customer service and spoke to Nate, who initially assured me I wouldn't have to go back to the store. Despite being transferred multiple times and encountering unhelpful responses, I was eventually instructed to return to the store by another representative. Feeling uneasy about the situation and the lack of clarity, I struggled to resolve the issue with various Sprint representatives in a short period. Despite being promised a call back, I question whether I will receive the assistance needed to lower my bill, as returning the unopened phones and obtaining credits seems to be the only way forward, which makes visiting the store again daunting.

I am writing to address my recent experience with Sprint customer service in October. Unfortunately, the individual I spoke with did not effectively resolve any of the issues we discussed. It has now been three months since the conversation, and I have discovered that none of the payments I made were applied to my phone lease or the $30 credit promised to me to stay with Sprint. Today, another representative mentioned that there was poor documentation of our previous conversation on 12/19/18. This situation has led me to believe that Sprint should reconsider their training practices and customer communication protocols. As a result of this experience, I will no longer be recommending Sprint services to my colleagues or family members and will highlight the challenges I faced in dealing with the company. I hope that others do not encounter such disappointing service. It is crucial for companies, like Sprint, to invest in proper training for their staff to ensure customer satisfaction and loyalty. Thank you.

I am Tracey Robinson, and I am reaching out to Sprint regarding significant issues with inconsistencies in their communication about my account. I am frustrated by the lack of professionalism displayed by Sprint. Despite my attempts to resolve the matter while in the hospital, contacting representatives online, nothing has been effectively addressed. As a loyal customer since [redacted], the unprofessional customer service from Sprint is unacceptable to me. I am currently facing serious health concerns and was promised an extension on my payment until 12/31/18 for $[redacted], with an initial due date of 12/22/18 for $[redacted], of which I paid $[redacted] early. It is crucial that I speak with someone urgently as I cannot tolerate the continuous challenges presented by Sprint and their treatment towards me and my family.

I terminated my Sprint contract over the summer. While disputing charges, I was instructed to return the phone, first at the store and then by mail. Balancing work and caring for my kids, I lost track of time. Recently, on December 14th, Sprint charged my account $[redacted] without warning. When I called, the escalation team member rudely handled my concerns, leading to tears. Despite the payment, no sympathy was shown for my difficult situation. Struggling financially, I needed help but received none. The lack of compassion and professionalism from Sprint has left me in a dire situation. Customer service seems to be disregarded, contrasting with my own experience in a call center. This negative encounter has left me shocked and struggling to feed and diaper my children. Bogus.

Dear Sprint Customer Service, I am writing to share a disappointing encounter I had with one of your associates at the Watagua store. I contacted the store to address a fraudulent $[redacted] transaction related to my debit card, which I suspect was linked to a phone I handed in. While explaining my situation to Ashley Ensminger, she became defensive, raised her voice, and made inappropriate comments about the situation's gravity. She even refused to provide her ID or corporate contact details. As a seasoned customer service professional at Fidelity Investments, I find this behavior unacceptable. I intend to escalate this issue and seek resolution. I trust that Sprint will take appropriate action to prevent similar incidents and protect its customers. Your prompt attention to this matter is appreciated. Sincerely, Miriam J

Account Number [redacted] Subject: Complaint against Sprint Hello, My name is Betsy Perez. I've been a loyal Sprint customer for four years and always strive to pay my bills, even if not always by the due date. Recently, my husband, who has been out of work due to an injury, had trouble making our full payment. Despite his attempts to arrange partial payments with Sprint, we were met with difficulty. Yesterday, I made a payment of $[redacted]. However, the agent insisted on charging the remaining $[redacted] on January 2, [redacted], which I am unable to cover due to our financial situation. My husband, dealing with severe depression, was greatly distressed by this. I kindly request to pay the outstanding balance by January 23, [redacted], as I can arrange the funds by then. It's unfortunate to deal with this during the holiday season. For further information, please reach me at [redacted]. Thank you,

I have been a Sprint customer for 17 years and recently encountered significant customer service issues with my account. I added a line for my mother in Arkansas, but she experienced poor service. After several attempts to resolve the issue, I returned the phone as instructed, but I am now being wrongly charged. Despite several calls and promises to correct the situation, I am still facing charges. I have three other lines with Sprint and have been a loyal customer, but I am dismayed by the handling of this situation. I seek a thorough review of my account and a resolution to this matter promptly. Thank you. Deneka C. Phone: [redacted]

I purchased a Samsung 9 phone and a clear cover from the store. When I arrived home, the cover was missing from the bag. I immediately contacted the store, and an employee assured me that the item was available for pick-up. However, upon visiting the store, I was met with poor treatment and was accused of already returning to the store. I clarified that I had not come back in person, but had only called. Unfortunately, the manager was unhelpful, and as a 64-year-old woman, I felt disrespected and left the store in tears. This incident occurred at the Hemet store located on Sanderson and Stetson. All I seek is to receive the protector case that I rightfully paid for.

Hello, I am Matthew Davis, and my Sprint account number is [redacted]09. I am writing to address ongoing billing issues with my phone service. In July [redacted], I signed up for four phone lines but had complications activating the last two due to incompatible devices. I purchased new phones, activated them, and was subsequently charged fluctuating amounts on my bills without explanation. Despite applying for a 15% corporate discount, it has not been consistently reflected. I have been to the store and contacted Sprint customer service multiple times, yet the problem persists. The billing amounts keep changing each month without any clear reason, leading to confusion and overcharges. I am seeking clarity on these billing discrepancies, a $94.28 refund or credit for September's bill, and clarification on why the corporate discount is missing. I hope to have these issues resolved promptly. Thank you.

I recently had a frustrating experience with a Sprint representative in a store who misled me. Despite reporting this to the manager and the rep facing disciplinary action, as a loyal 15-year customer, I am disheartened to have been disregarded and deceived. I am genuinely fed up with Sprint's service. My attempt to escalate the issue by requesting a supervisor led to over an hour of waiting on hold, which is unacceptable. The inconsistent information provided by different representatives is not only frustrating but also illegal. I expressed my concerns about the situation, but the lack of accountability and support is disappointing. It seems like Sprint's employees lack professionalism, with some behaving like immature individuals. This ongoing ordeal since September has made me contemplate switching to Verizon, where loyal customers are valued. Sprint needs to address these issues promptly as their customer service standards are clearly lacking.

Good morning, I placed an upgrade order online for my son's phone on 12/14/[redacted]. The delivery was attempted on 12/18 to my husband's business, but it lacked an apt number. Despite my attempts to have the phone rerouted, I faced restrictions from Sprint. After multiple frustrating interactions with customer service, I finally managed to pick up the phone from a retail store, only to face further issues. The surprise for my son was ruined when his current device was disabled without my knowledge. I believe this whole situation could have been avoided if I was allowed to include my husband's business name in the shipping address. After being a customer since [redacted], this experience is unacceptable. I hope to hear from your company soon to address this issue and prevent similar incidents in the future. Additionally, I would appreciate some form of compensation for the time and frustration I endured. Please review my account for more details.

I placed an order online on December 20 for an iPhone XS Max and an Unlimited Plus plan. The order requested only a $50 deposit. On December 21, I received an email stating my order was on hold for ID verification. I was asked to go to the Corporate office with the necessary documents. On December 25, I visited the Sprint store at [redacted] Fulton St. in Brooklyn, NY. The representative canceled my order without my consent, claiming I could get the phone the same day if I paid a $[redacted] deposit. I have the original online order and request that it be resubmitted with the same price honored. I switched from T-Mobile but will not stay with a company that employs dishonest and unskilled representatives.

I visited the Sprint store on December 23rd to purchase 4 phones. Although I received an account number and security question, they were closing, so I planned to return the next day. I was reassured that the phones I wanted were in stock when I visited on the 24th, but I couldn't complete the payment as my husband was delayed. Despite being told the phones would be available on the 26th for a total of $[redacted], my experience took a turn. Initially, I was requested additional ID, followed by the need for an ID with an address. Eventually, I was informed the phones needed to be shipped, adding another 5 days to the process. When I returned with the money, I found out only card payments were accepted, requiring me to leave once more to load funds onto a card. Unfortunately, the manager at the Valley River Center kiosk in Eugene, OR, was unhelpful and impolite, causing unnecessary difficulties. Despite requesting complimentary expedited shipping due to the inconvenience, I was disconnected, leaving my order incomplete. I had hoped to pick up the phones in-store, but now due to the challenges faced, I am left with no other option. I believe the staff at VRC Eugene, OR should receive reprimands for failing to perform their duties correctly and for providing inaccurate information to customers, potentially leading Sprint to lose valuable business opportunities and sales.

I contacted Sprint on 12/21 to arrange payment for the overdue balance; unfortunately, the previous chat representative did not set it up, and I lacked a record of the conversation. On 12/22 at 13:57 during chat ID [redacted][redacted]7, I spoke with another Sprint representative and this time saved the chat. The payment was agreed upon for 1/5/19, with a call needed on 1/4/19 if an extension was necessary. I was surprised to receive a text reminder on 12/26 for a payment due on 12/27. Upon checking with Sprint, the new agent claimed no arrangement was in place. Despite providing the saved chat, the agent seemed uninterested in reviewing. The agent insisted on partial payment by yesterday to extend to 1/5/19 or full payment to extend the due date, contrary to the original agreement. To avoid service interruption, I reluctantly adhered to the new terms but expressed my intention to escalate the issue to the corporate office. I am contacting Sprint now to ensure the initial agreement from 12/22 is honored, and I am only required to settle the past due amount on 1/5/19. I had hoped the second agent would have reviewed the chat history or consulted with a supervisor before finalizing the new terms. Looking forward to discussing this further. Thank you. - M.R.

I recently noticed a $28 charge on my bill and contacted Sprint's customer care line for assistance. The call took a long time to get to the right department and I spoke with a representative named Charity. Despite informing her that I am male, she repeatedly addressed me as "ma'am." After correcting her multiple times, the issue remains unresolved after four calls in the past week. I am disappointed with the customer service I have received and am seeking a resolution. Please reach out to me at [redacted] for further discussion regarding this matter.

I contacted Sprint's customer care for assistance with an overcharged bill. After waiting for hours on hold, I finally spoke with a woman who repeatedly called me "ma'am" despite my correction. She seemed uninterested in listening to me and kept repeating herself. At one point, she called me "ma'am" again, which was frustrating. I asked to speak with her supervisor named Carity. After waiting for another two hours, I was promised a callback that never came. This experience was a total waste of time, and I am extremely dissatisfied with the level of service I received. I am considering filing more complaints with the Better Business Bureau until my issues are resolved. I will persist until the matter is addressed.

In September [redacted], I visited a local Sprint store to switch to a more affordable plan. The manager assured me it wouldn't be an issue as we were overpaying for unused data. However, by the end of December, we were still paying more than before despite my four visits to the store and multiple calls to customer service. Each time I inquired, I received different explanations for the delay in switching plans. Although the system showed the plan change, it wasn't processed due to unexplained reasons and was promised to be resolved at the next billing cycle. The manager mentioned that our current plan was part of a promotional offer. Despite paying for 40GB of data, we only used a minimal amount between us over the past year. Unfortunately, my conversation with a service representative did not lead to a resolution of the issue.

I am encountering several issues. Firstly, I am still awaiting an $[redacted] reimbursement from a claim made 2 years ago. Despite Sprint customer service stating that the insurance has been terminated, I have been a faithful customer for 20 years, consistently paying for the insurance every month. My current phone, a Note 5, has recently broken. Given the circumstances and my lengthy loyalty, I would like to settle my bill, enroll in the program offering the latest phone yearly, and receive a Note 9. I am unwilling to purchase a new Note 9 and await reimbursement based on my prior experience. If this request is successful, I plan to acquire a phone for my wife by adding a line and obtaining a Sprint phone for her. I wish to continue my relationship with Sprint, but the challenges faced in the last 3 years with Customer Care and the insurance company must be addressed. Thank you for your attention and assistance.