Sprint Corporate Care Customer Service Issues

I recently contacted customer service about an adjustment on my account and faced challenges understanding the billing process. The first representative I spoke with seemed unfamiliar with the details, initially claiming I hadn't made a payment since January. After reviewing my credit card statement to confirm my February payment, the representative then mentioned a store purchase. It was a frustrating 30-minute call, during which I learned she was new to her role and overseas. I advised her of my intention to escalate the issue to the corporate office. Upon my second call, I encountered another representative also located abroad. However, this representative effectively explained the adjustment and acknowledged my February payment. Surprisingly, there was no record of my previous interaction in the account. Despite being a long-term customer, this experience has prompted me to explore other service providers once my current obligations are settled.

I would appreciate a call regarding my boyfriend's account, managed by me on his behalf. I've encountered multiple issues with different departments not coordinating effectively. I made a payment of $[redacted].18 on February 1st, setting up a payment arrangement for the remaining $[redacted].00. Following instructions to call back on the 14th for an extension, I was wrongly charged on the 26th. Despite calling on the 27th, the representative failed to inform me of the payment already taken. Another erroneous charge of $[redacted].00 was rectified after I complained. I have consistently faced problems with the service and struggle to understand some representatives due to their accent. Furthermore, there was a misunderstanding about Sprint buying out our T-Mobile contract upon signing up. The lack of communication and knowledge among customer service and technical support staff is concerning. I am considering switching service providers due to these recurring issues. Thank you, Elizabeth Pergeau.

I am writing to share an unsettling experience my son had at the Sprint store in Lake Havasu City, AZ. He visited the store to address a broken glass cover on his phone. Despite the assurance of a one-year warranty from Sprint when I purchased the device, the store insisted on charging him $45 for the replacement without providing a receipt. Upon my inquiry with the manager, I was given misleading information that the glass wasn't covered under warranty, contradicting the details on my original receipt explicitly outlining the one-year warranty for the glass cover. This unjust practice is evident in other customer complaints online, suggesting deceptive tactics for profit gain. I am deeply disappointed by the lack of transparency and intend to escalate this matter to the Arizona Attorney General for further investigation.

Dear Sirs, I purchased an Android Samsung phone with insurance on 12-5-18. Since 2-5-19, I have visited the store of purchase in Bradenton, FL three times, and they sent me to the repair store in Sarasota three times. Despite also visiting Tarpon Springs, FL at my son's request, no one has been able to resolve the problem. The phone has static and often works intermittently. I requested a different phone, even a Motorola, but was told by the Bradenton store manager to switch carriers while still having to pay for the faulty phone. As a senior citizen, I feel I have been running around in circles. I require a working phone for medical and family communication purposes. After being a loyal Sprint customer for years, I hope someone can assist me in getting a replacement phone. Thank you, Cheryl S. [redacted]

I bought a phone and tablet in November [redacted], where I agreed to have insurance on the tablet. In March [redacted], the tablet screen cracked, and when I contacted Sprint for a repair, they informed me that there was no insurance on my account for the tablet. After discussing with Sprint, I was referred to the store on Hall Road in Macomb, MI, managed by Peter. During the conversation, the store manager and their regional manager seemed to find the situation amusing, which I found unprofessional. I have been a Sprint customer since [redacted], always having insurance on my devices and never opting out. I simply want my tablet fixed, but I have been told it cannot be repaired, and I am expected to continue paying for it. I believe this is unfair and unsatisfactory. I hope to hear from someone at Sprint to address this issue, and I intend to file a complaint against this specific store.

I signed up with Sprint in 07/18. Unfortunately, shortly after signing up, I realized my phone doesn't work in my work neighborhood, just 2 miles away. Despite multiple phone switches and receiving several magic boxes, my issues persist. I've spent numerous hours troubleshooting with tech support without success. Recently, a lead technician informed me that it's due to a coverage gap with no plans for improvement. I can only make sporadic calls, have no data coverage, and can't even text non-iPhone users or access the internet. I'm seeking assistance to terminate my contract, allowing me to switch carriers for better coverage. Despite being in the "excellent" 4G LTE coverage area per the maps, my experience has been the opposite. Please help me, Daniel Wood, at [redacted], address this issue.

I am experiencing issues with both of my Moto Z phones. As a Sprint customer with insurance, they promised replacements. However, they informed me that Moto Z was unavailable and suggested replacing them with Galaxy S8, which I agreed to since I own both devices. Following a price hike, I decided to switch providers. It has been almost three weeks, and Sprint is refusing to unlock my phones, claiming they need to be active for 50 days. Despite being with Sprint for nearly three years, they seem to be withholding access after I made the switch. I did not request a model change; this was due to Sprint's inability to provide Moto Z. This situation feels like a punishment for saving money. I am disappointed with Sprint's handling of this matter and have had 34 acquaintances leave their service.

In [redacted], I was promised a new phone at half off as a new customer, but later found out I wasn't eligible for the discount. Recently, I discovered a $7.99 spending limit fee that I didn't know about. Despite not being a new customer, I was still charged the fee. I want to stop the monthly payments and own the phone I lease, but was told the payments I made don't count towards owning the phone. I would like the promotional price for the phone and a refund for any extra payments. I was told the spending limit fee would be removed if I switched to ebill, which I did, but it's still there. I was told it might take a year of successful payments to remove the fee. Even after being credited, the fee persists on my bill. Additionally, I was told I couldn't purchase a refurbished Samsung 8 Plus because it's only for new accounts. I'm confused and seek clarification on these issues.

I have had a bad experience at Sprint store [redacted] since last Tuesday when a tech named Ricardo, Aranguren, was rude to me in front of others. When I mentioned an issue with my phone, he was dismissive and unhelpful. I tried to address this with John at the corporate office, but the situation remains unresolved. I need assistance as I am the power of attorney for my elderly mother who relies on me for communication. Please contact me promptly at [redacted].

Today, I had a frustrating experience with Sprint regarding updating my phone. After a call offering an upgrade, I discovered my address was incorrect on the account, even though I thought I had updated it in March [redacted]. Despite multiple calls to Sprint over the past year, they never notified me of this issue. When I called customer service again to correct the address and proceed with the upgrade, I faced numerous challenges. Different representatives kept transferring me, and one even hung up before verifying my order. After spending over two hours on the phone, being disconnected, and encountering unhelpful representatives, I am still without a resolution. Despite assurances of a callback from customer care and promises of assistance, the situation remains unresolved. The lack of proper communication and service has been frustrating and disappointing.

My name is Gwendolyn Howard and I am disappointed in the service I received from your company. On 3/24/19, I ordered a Galaxy S9 online for an additional line on my account for my mother. Despite paying $[redacted] upfront using my Amex, when I arrived to pick it up on 3/25, I was told they sold my phone because I was late. They then offered me a Galaxy S10 with a $33 monthly fee instead of the no-rental fee S9 I ordered. My mother, who is 76, only cares about saving money and didn't need an upgraded phone. The representative also added a $10 charge for premium unlimited service without my consent. Overall, the experience was unprofessional, causing me to cancel appointments and incur personal and business costs.

When I first purchased the phone, I was misled about the monthly cost. I was informed of a lower amount, about $20 less than what I am currently paying. Additionally, the $20 insurance charge was added without my consent. I was promised that Hulu with Live TV and premium channels would be included for free, but that turned out to be untrue. Despite having evidence like chat messages and screenshots, Sprint has not honored the $94-$96 total monthly bill that was promised, including everything with the $50 unlimited plan. I have proof of these promises made by a supervisor during our chat, but Sprint is unable to locate the transcript. Despite my efforts to document conversations through chats almost five times a week, Sprint has not resolved the issue, even suspending my service when I am awaiting important calls regarding potential employment. This experience has been extremely frustrating as I have been a loyal customer, only to be misled and mistreated by Sprint employees. It is disappointing that they failed to deliver on their commitments and even prevented me from reverting to my previous phone. The service and dishonesty from Sprint employees have made me lose my trust in the company.

I have a gold dime from [redacted] and found information online that mentions it was part of a promotion with Sprint offering either $25,[redacted] or $1,[redacted]. I am curious if the $1,[redacted] prize is still available. It seems there might be additional services available as well. I understand this may need to be escalated to higher levels within the company to confirm. I am hoping that despite being on disability, I could still be eligible for this promotion if it is still valid. Your assistance in clarifying this matter would be greatly appreciated. Thank you. Corrine B. [redacted] E Decorah Rd. Apt 1 West Bend, WI [redacted] Phone: 1-[redacted] Email: [redacted]

As a loyal customer of 16 years with a spotless payment record, I recently spent more than three frustrating hours on the phone attempting to upgrade to the Samsung Galaxy S10+ with 1 TB of internal storage. Initially, online chat promised no down payment and waived fees, instructing me to finalize the order by calling the main number. The chain of events that followed was a series of disappointments. Each representative seemed unaware of the previous interactions, leading to conflicting information and changing terms. Despite efforts to clarify and persist, the ordeal ended with an unresolved issue and an unsatisfactory resolution. After this arduous experience, I am left contemplating switching to Verizon due to the exasperating process encountered with my current service provider.

I have two iPhone 8 cell phones, and both have an issue with dialing voicemail calls. Specifically, when I press "1" on the keypad and then the green dial button to access my Sprint voicemail, the keyboard doesn't recognize that I'm trying to access the voicemail system. Additionally, the names "Paris" or "Paris Dwight Willis" show up on the keypad when making outgoing or incoming calls on both cell phones.

I was not informed that my text messages were not transferable, and I was surprised to learn that I would need to pay a $45 restocking fee to return the phone. While I was offered a free return kit by mail, I was disappointed to find out that the accessories cannot be returned as they are not compatible with my old phone. The store mentioned that Sprint works with a 3rd-party for these accessories, complicating the return process. I now have over $50 worth of accessories that I cannot use and a phone I wouldn't have purchased if the information was clear initially. The complaint department I contacted had no record of the accessories, citing the involvement of the 3rd-party. This situation is frustrating, and I am requesting a credit for the unused accessories.

I have experienced ongoing issues for 8 days without service or phones. I was misled with promises of free phones that kept changing in cost. Despite assurances, I have not received the phones as of Tuesday. The customer service I received was disrespectful and made me feel worthless. I initially had a positive interaction with Lenny, who convinced me to join Sprint, but after our call was disconnected, my experience has been frustrating and full of inconsistencies. I am requesting two free phones of my choice, compensation for the poor treatment, and any additional gestures to rectify the situation. Respectful and humane treatment from your customer service team is essential.

I have an issue with Sprint's billing and their potentially misleading practices. When I contacted Sprint customer service to pay for my phone, I encountered difficulties in understanding the representatives. The discrepancy arose when the purchase amount on my bill didn't align with what I was told over the phone - I was informed I had to pay the remaining lease amount as well. The customer service associate and their supervisor redirected me to my contract, which was frustrating as I rely on accurate billing information. I believe the bill is deceptive as it doesn't clearly state the total amount due, combining the purchase and lease amounts. It would be beneficial if the bills specified paying the lease amount separately from the purchase amount. This experience has left me unsure about continuing business with Sprint in the future.

In September, I contacted Sprint to switch numbers with my wife due to her misplaced phone. After the swap, my bill increased by about $[redacted]. Upon contacting Sprint, they mentioned a charge of $0.75 per minute for phone usage during the swap, and I was mistakenly moved from my plan for 5 lines at $[redacted] to a $[redacted] charge. However, they assured me of a refund in 30-90 days, which never occurred. Later, while upgrading phones, I was misled about a promotion, where payments made were applied to my account balance instead of the phones. Despite calls to rectify the situation, I faced further issues when returning old phones for new ones, with Sprint having no record of their receipt for months. Despite promises of credits and resolution from multiple representatives and supervisors, my bill continued to rise. After a supervisor acknowledged Sprint's errors and promised a $2,[redacted] credit, I never received the refund, and instead received a collection agency notice of $3,[redacted]. The lack of follow-through from Sprint is frustrating, and I seek resolution by having this bill cleared.

In January, I upgraded my iPhone and was offered a free iPad by a fraudulent customer service representative in Waterford, CT. I was assured there would be no monthly charge, but to my surprise, I was billed for the iPad on my next Sprint statement. After contacting customer service, the charge was removed, and I was advised to return the iPad. When I tried to return it within the 14-day window, I was initially denied. Eventually, a return kit was promised but never arrived. Subsequently, I received a $[redacted] charge for the unwanted iPad. After a lengthy call with Sprint's customer service involving multiple supervisors and promises of investigation, the issue remains unresolved. Despite being a customer for 15 years, the lack of follow-through and misinformation has been disheartening. I am now considering legal action due to the company's deceitful behavior and poor customer service.