Spotify Customer Service Issues

Dear Spotify, I have been a subscriber since [redacted] and am presently a student at SFSU in San Francisco. I saw that I was charged the regular $9.99 per month rate for a premium account on my credit card bills. As a student, I am confused by these charges. Can you kindly investigate and possibly provide a refund for the charges in October and November [redacted] that I did not expect? Thank you, B. Pessah

I accidentally ended up with two accounts. Recently, I logged out of the new account that had my student details after my phone updated. Now I can't remember the login information for the new account. When I tried accessing my old account to restore my student premium, it didn't work since it's linked to the inaccessible new account. Unfortunately, Spotify requires you to log in to look up account information. I need assistance in finding out the username associated with the account my student information is linked to. Your help would be greatly appreciated.

A work-related error caused a lack of funds, leading to my Spotify account not renewing this month. When I tried to log in, a message prompted me to renew my subscription, but since I couldn't recall my password, I opted to reset it via email. However, this seemed to create a new account instead. I'm frustrated by this inconvenient process and the lack of customer support to address the issue promptly. My payment went through, yet I still don't have access to my Spotify account. I need assistance with this matter urgently.

I keep noticing a recurring charge on my checking account from Spotify New York for approximately $16 every month. This charge is for an account that I haven't used in over a year, and the card linked to my checking account is no longer valid. I'm unable to log into this account online as I don't remember the username or password. None of my current accounts are linked to any paid subscriptions. How can I cancel this subscription? Is there any chance I could get a refund for the unused service?

I was previously part of a family account on Spotify but wish to switch to a new family account. I received an invitation from [redacted] for the new account, stating that I could keep my existing music library. However, I only remember my username, mey3801, and not the password. I am looking to update my account to the new address at 25 Chestnut St, Potsdam, NY. Will I still be able to access my old playlists on the new account?

My husband and I have been premium members for three years with an account that has six lines. Unfortunately, we've never been able to use multiple lines simultaneously. Recently, we discovered that our lines have been filled by hackers who have been accessing our account. This has caused us arguments, thinking we were both using it at the same time. We possess a screenshot of the five hackers and hope to remove them from our account. Moreover, we believe these hackers should be penalized for stealing access to our account.

I encountered an issue with my music suddenly stopping, causing me to get logged out and unable to log back in as my password was deemed incorrect. Upon further attempts, I discovered my account appeared to have vanished when trying to login on the website. Last week, there was unauthorized activity on my account - someone accessed my account and played music from their device. To address this, I removed the unfamiliar device and updated my password. However, the problem persists as my account is now seemingly nonexistent. I am perturbed by this situation as I have numerous playlists and regularly pay for the service through AT&T. Could you please assist me urgently? My username is [redacted] It seems my account has been compromised and the email associated with it has been changed. I urgently require help to regain access to my account and restore my music library. Thank you in advance for your prompt assistance.

Good afternoon, I am experiencing an issue where there is an unknown person consistently playing, pausing, and selecting music on my Spotify account, which has been ongoing for nearly 6 months. I suspect it might be a female named Jenna or Jen Jen based on their email address. This situation has become close to harassment, leading me to cancel my membership temporarily. However, because I enjoy using Spotify, I rejoined before the deadline. I would be grateful if you could help identify the individual causing this disturbance. Kind regards, Chris

I do not have Spotify Premium, which means I am okay with having ads. However, the frequency of ads, every 2-3 songs, disrupts my mood. Even when I am promised 30 minutes of ad-free music, I still hear ads after only around 5 songs. This is frustrating as I understand ads are necessary but this is excessive. Not everyone can afford Premium, and as a long-time user, I feel the service is deteriorating yearly. Many users would agree that reducing the number of ads would greatly improve the experience. When offered uninterrupted music, it is expected to be ad-free for the full 30 minutes. I hope Spotify can update this to enhance the music enjoyment, or I may have to explore other music apps due to the current overwhelming ads.

I previously had an iPhone 6 with a premium student Spotify account. After switching to an iPhone 8, where I transferred all my data except for Spotify, I downloaded the app on the new phone and logged into my account. However, on the iPhone 8, it's indicating that I don't have premium access, although my iPhone 6 still does. Could this be due to the limitation of one device per account? If so, should I seek assistance from Apple to resolve this issue?

Hello, Recently, there was a song by Gullypabs x OFB in Spain that was blocked on your platform due to false copyright claims. Despite resolving the issue, the song remains locked. We have been unsuccessful in reaching out to address why there is still an ongoing problem with the song. Please contact us at [redacted] as there has been no communication from your end. YouTube resolved a similar issue by allowing us to dispute the claim via email, resulting in the song being reinstated. We would appreciate it if you could reach out to us to promptly resolve this matter. Thank you, Louise E., Gullypabs team member

I've had a premium account for several years, but I can only access it on my iPhone. The issue is, I'm unsure which email address I used to create the account, and I've forgotten the password. When I check my account, it only displays Peter Schravesande or the username [redacted]. When I try to reset my password, it says an email has been sent to my email address, but I haven't received any email from Spotify on any of my email accounts. How can I reset or update my account?

I am subscribed to a Premium Plan. Recently, two random playlists that are not my style of music appeared in my Recently Played without my interaction. When I try to play songs from My Library, one of these random playlists starts playing instead of the songs I selected. Logging in and out multiple times did not resolve this issue. This problem happened out of nowhere. I am a daily listener and love your service, listening for more than 5 hours a day. I would appreciate your assistance with this matter. I am eager to hear back from you promptly. Thank you, Shannon Moubray.

Hello, I have been a Spotify Premium subscriber for years. Recently, when they offered Hulu in addition to the subscription, I signed up for it at $9.99 per month. Lately, I noticed someone was using my Hulu account without my knowledge. Despite changing my password twice, this unauthorized activity persisted. To my surprise, I received an email from Hulu stating that my account was deactivated due to canceling my Spotify subscription. I never canceled Spotify. Upon logging in to my account, I found out someone had upgraded me to a Premium Family plan without my authorization. I switched it back to a Premium plan and contacted Spotify for assistance. Unfortunately, during a live chat session with a Spotify support agent, we got disconnected, and now I'm unable to log back in with my new password. I just want my Spotify and Hulu services reinstated for $9.99/month, considering I was a customer before this bundle offer. Can someone help me with this issue? Thank you.

When I tried to log into my Spotify account on both my phone and iPad, I encountered an issue where it kept saying my user name and password didn't match. After attempting a few solutions, I decided to reset my password. Upon successfully logging in, I noticed that all my playlists were missing. Despite having a monthly subscription, the app recognized my account as a free one. I'm feeling very frustrated about this situation and would appreciate any guidance on how to regain access to my subscribed account.

I upgraded to premium, and yesterday it began pausing in the middle of tracks. I attempted to uninstall and reinstall the app. When I input my email and try to reset the password, it claims that my email is incorrect. I solely have one email account and require access to reset my password to enjoy the music I pay for. I am also curious why I am unable to receive the password reset email. Appreciate any assistance!

I'm having trouble with my Spotify not playing. I've tried logging out and back in, uninstalling and reinstalling, and adjusting my settings based on online suggestions. It's frustrating because everyone on our premium account except me doesn't seem to have this issue. Repeatedly uninstalling and reinstalling the app just to use it is inconvenient, especially considering I pay for the service.

I've noticed that I am being billed for two accounts, but I only have one. I use [redacted], which is the email I signed up with. I'd like to resolve this by cancelling the extra account right away and receiving a refund. I'm unsure which email is associated with the second account as the charges appear on my debit card, which I just discovered yesterday. Kindly update me on the steps you are taking to address this issue. Thank you, Sherri.

Hi, I recently realized that I was charged the regular Spotify price instead of the student price for September, October, November, and December on my bank statement. I subscribed as a student and value the discounted rate. I have now switched back to the student plan, but I am disappointed by this error. Thank you.

I recently participated in the Google Mini promotion and received an order number from Google (GS.0[redacted]-[redacted]). Unfortunately, the package was returned to the warehouse due to a shipping address error. After contacting Google support as instructed in the email, they informed me that I would need to repurchase the Google Mini through Spotify to receive a promo code for a refund, despite having provided proof of my receipt and transaction. I am seeking assistance in obtaining a promo code to facilitate the refund process, as Google support was unhelpful and rude during my interactions.