Sony Customer Service Issues

Recently, I have been banned twice for what I believe are wrongful accusations of not following the PlayStation terms of service. The first ban was confusing as I wasn't certain it was me, so I accepted the suspension for a week. However, this time, I was banned for a whole month while playing NBA 2K21 with friends. Prior to that, I noticed someone had logged into my account, changed the online ID to a barcode name, and I couldn't get any help from PlayStation support. I've always been a loyal PlayStation user who abides by the rules, and I don't feel I've done anything to warrant this ban. I suspect someone accessed my account to frame me as I rarely engage in negative interactions. My previous PSN was "iZorbz," and you can reach me at "[redacted]"

I require urgent assistance. My Sony camera DSC RX100, which was working fine, is now displaying a green tint on the screen. Even when using the 10-second timer, a vertical green band appears causing difficulty in capturing accurate photos. This issue extends to still mode as well, with 2 out of 5 consecutive photos showing a greenish hue, indicating potential problems in video clips. I have attempted to troubleshoot by resetting the camera to factory settings numerous times and using different memory cards without success. Additionally, the battery is depleting rapidly when recording short videos, such as 15 clips of 20 seconds each, resulting in low power situations. It is perplexing as the camera is primarily used indoors in a climate-controlled environment. Your prompt assistance in resolving this matter would be greatly appreciated.

I had a frustrating experience with PlayStation Support live chat recently. After providing all the necessary information about my issue, the agent abruptly ended the chat, leaving me without any assistance. I rely on this account for entertainment and have invested a significant amount of money into it. It's disheartening to consider leaving due to poor customer service. I am currently unable to reach them and feel desperate for a resolution. Despite my attempts to contact them, I have been unsuccessful in getting a response. Taking a break from the platform and returning to find suspicious activity on my account has heightened my concerns. It seems someone may have tampered with my account information during my absence.

Hello, I have had a Sony Mèle KD-40Z4500 TV with serial number [redacted] for a long time. The TV works perfectly, but at 75 years old, I've experienced some hearing loss. I don't think my old model can do what I would like. I wish for someone with perfect hearing to use the TV speakers, while I want to add headphones with separate volume control. Can a Bluetooth USB stick be added to the TV's USB port? Lastly, please recommend a model from your range that can fulfill these functions - simultaneous use of speakers and headphones (preferably wireless), with independent volume control for both outputs. Thank you in advance. Cordially.

I am experiencing issues with the joystick on my Sony Camera 7RII. Despite keeping the camera in excellent condition, the joystick has stopped functioning without being stuck. It appears to be a known problem with this model, and as someone who invested significantly in this camera, I am very disappointed. I am attempting to reset the device in various ways to fix the problem and would appreciate troubleshooting assistance to resolve this issue.

I have been a dedicated Sony player since the PlayStation 1 and have owned every console and PSP. I recently learned that Sony is sending out invitation invites to purchase a PS5, even to those who already have one. Despite my efforts since November, I have been unable to secure a PS5 whenever they are restocked. It is disheartening to see others being invited to buy a second console while I am still without one. I am hoping to be included in the email invite list and would appreciate any assistance you can provide in that regard. My PSN account is active and linked to the same email address. Thank you for considering me for future PS5 purchase invites. - Dylan

I recently encountered an issue with my PS4 account. Upon logging in, I received a notification that someone else was using my account and was advised to change my password. Following this, I was surprised to find out that my account got suspended without a clear explanation. Despite checking my email for further details as instructed, the suspension notice lacked specifics, leaving me frustrated with a 2-month suspension. I strongly believe I deserve an explanation or evidence of wrongdoing as I have been cautious with my actions since a previous suspension. I am adamant that I have not violated any rules. It is disappointing not to receive transparency or the option to restore my account, making me feel like a victim of injustice. I need assistance, guidance, or resolution; without proper evidence or account reinstatement, I am inclined to cease any further financial support to Sony.

Hello, I'm Marques from the Bronx. This is my second time being banned from PlayStation, and I don't want it to be permanent. The email I got states that I'm banned for two months due to alleged hateful or sexist speech in the game Gran Turismo Sport. I was using the chat feature to talk to friends, and it seems it was misunderstood and reported, leading to the ban. I believe it's unfair to be banned twice in a year, especially after being a PlayStation user for seven years. Given the current situation with the pandemic, bans seem to be happening frequently. I'd like to discuss my account with a customer service representative to appeal the ban. You can reach me at [redacted] or [redacted]. Thank you for your assistance.

I am encountering severe issues with my PS5 since purchasing it. The setup process was difficult, and despite waiting for software updates to resolve the problems, they persist. I sent the system for repairs, and although it was returned as "repaired," all previous issues persist, alongside new ones. The system experiences frequent crashes, download and launching errors, data loss due to crashes, saved data problems, and connectivity issues with external hard drives and controllers. Random performance and functionality issues also occur. On one occasion, the system crashed 9-10 times, failed numerous downloads, and required a complete system wipe to function within 2-3 hours. I am now requesting a full system replacement or a refund of the full purchase price.

If I get reported by a child who is upset about losing in Street Fighter because I didn't let them win, I am unable to access any of my [redacted] games on my PlayStation for the second time ever. This has never happened in all the years I've been playing. I find it unfair that false allegations can result in restrictions on my gaming account without proper evidence. It feels like a violation of my rights and could lead to serious consequences. The person who reported me claimed I used "cheap tactics" like jumping and teleporting during the game. I have tried to reason with them, but it seems unjust that my account could be suspended over such minor gameplay. If this issue is not addressed properly, I may have to consider taking legal action to protect my rights as a consumer. Thank you.

Hello, I purchased a Sony HT XF9000 atmos soundbar on 27/11/[redacted] at the Fnac Grand Place Grenoble store, which has been completely satisfactory. However, at the end of June, it stopped working. The Fnac store, through their "massy service center," informed me that they are unable to apply the warranty due to a damaged HDMI connector. They suspect that there might have been an electrical issue on my end. They provided me with a repair quote of €[redacted], which seems excessive considering it's 80% of the cost of a new device. I am puzzled as to why the HDMI port is not covered by warranty. I look forward to hearing back from you. Best regards.

I am experiencing issues with my PlayStation dualshock controller not connecting to my PlayStation console. I have tried several methods suggested by Sony, but with no success. I am considering using remote play on my phone to access the Bluetooth settings. I have confirmed the controller works with other devices and is not the issue. I incorrectly entered my password and need to reset it, but doing so will disconnect my PlayStation from PSN, preventing me from using remote play on my phone. The customer support bot only offers the password reset option, despite my feedback and refusal to reset the password.

I am experiencing difficulties connecting my PS4 DualShock wireless controllers to the console. They were previously connected and functioning properly, but they were synced with my son's PS3 console. Despite trying various methods found online, such as charging the controllers, resetting them, and removing them from the Bluetooth devices on the PS3, I am still unable to sync them back to the PS4. I have attempted connecting them using multiple USB cables, resetting them using the pinhole on the back, and following all available online advice without success. Both the PS4 console and controllers are new and have been used only a few times. I require assistance beyond the basic instructions provided on YouTube and other online sources.

Bonjour, Je m'excuse pour ce désagrément et je me permets de vous contacter concernant un problème sur ma PS4 Slim. Lorsque j'essaie de redémarrer ma console, plusieurs options s'affichent, dont celle d'installer la mise à jour 8.52. En choisissant cette option, je rencontre un message d'erreur indiquant qu'aucune connexion internet n'est détectée. En essayant de mettre à jour via clé USB, nous rencontrons des difficultés pour placer le fichier sur la clé. Pourriez-vous m'indiquer des solutions alternatives pour résoudre ce problème persistant et gênant afin de retrouver une utilisation simple et appropriée de ma PS4, incluant sa dimension ludique ? En cas de besoin, vous pouvez me contacter au: +33 6 48 65 51 63. Cordialement.

Hello, my name is Duane Green. I have been a PlayStation customer for over 15 years. Today has been incredibly frustrating for me. Last week, my girlfriend had fraudulent charges on her credit card, so she disputed them. Unfortunately, I was unaware of the policy, and my account got suspended. I promptly paid the amount I was informed about. A few days later, I encountered a kid in a game who turned out to be a sore loser. He mentioned something about getting my account suspended to someone nearby, and soon after, my account was suspended again. I am quite puzzled as I do not communicate via microphone or text, so I do not know what this child said to have my account suspended. I am hoping to get to the bottom of this issue and have my account reinstated promptly as I simply enjoy playing games and do not engage in disruptive behavior. Could a manager please reach out to me regarding this matter? I am eager to resume playing on my account. Thank you.

I'm experiencing difficulty accessing my account because I no longer have access to the old phone number on file. I have provided my financial details, email linked to the account, and console serial number but have been facing challenges with the support provided. After enduring two 45-minute waits in the chat queue, I did not make any progress. Even when I requested to speak to a supervisor, their assistance was lacking, and they declined to provide me with their full name for me to escalate my concerns. I am disappointed by the lack of live assistance over the phone to address and resolve my problem. Transitioning from Microsoft to Sony has left me feeling regretful as I am unable to access the games and products I have purchased, with no assistance forthcoming. This level of service would not be acceptable at my workplace in Comcast. I am seeking a satisfactory resolution to this matter.

Dear Sir, I hope this message finds you well. I am writing to address a concerning issue regarding the service we received. We filed a complaint, and an executive inspected and took the LED for repairs at an estimated cost of approximately Rs. [redacted]. However, the time taken for repairs exceeded the promised 2 days, lasting over a week, and the executive is now requesting Rs. [redacted]. This level of service does not align with the reputation of a reputed brand. Regrettably, the problem with the LED has still not been resolved by the service provider. I am hopeful for a prompt resolution to this matter. For your reference, I have attached our product details. Thank you.

Dear Sir, I hope you are having a good day. Unfortunately, I am reaching out to address an issue regarding a recent service experience. We filed a complaint, and the technician took our LED for repair, estimating a cost of approximately Rs. [redacted]. Despite committing to a maximum timeframe of 2 days, the repair has taken over a week, and now he is requesting Rs. [redacted], a significant increase. This behavior is concerning and does not align with the expected service standards of a reputed brand. Regrettably, the problem remains unresolved. I am eager to receive a prompt response from you. Please find our product details enclosed. Thank you.

Dear SONY Tech Support, I need assistance with my recently purchased Sony TV, model XR-65A80CJ, serial number [redacted]. The TV keeps switching back to live cable TV from other inputs like BluRay or PrimeVideo. This disruption occurs every 36 to 48 minutes, which is quite frustrating while watching movies. I would appreciate prompt help to resolve this issue under the 3-year warranty. Please advise on the next steps. Thank you, Alex and Trish

I created my account in [redacted] when the PS4 was released, but I never used it much. Recently, I noticed an unauthorized purchase on the account. Before selling my PS4, I saved all the account details in a photo on my Google Drive in case I wanted to play again. The photo has proof of my ownership, but I no longer have access to the associated email. I've been trying to resolve this issue since August 23rd with no success. I hope the security team can help me recover my account as I'm eager to get back to playing. Thank you, Tom Meah.