Sony Customer Service Issues

My account was hacked. I have tried to reach out to support through phone, Twitter, and the chat bot multiple times. On Sunday, March 29th at around 4:50 pm, Gmail notified me of someone attempting to access my account. Shortly after, I received an email from PlayStation stating that my online ID had been changed. When I clicked on the "if this was not you click here" link, it directed me to the support page where I interacted with the chat bot. I later discovered that the hacker had changed both my online ID and PSN name from "RENEGADE417" to "Fluid-blowfly7." They also attempted unauthorized transactions, but I managed to freeze my card in time. I still have access to the Gmail account containing proof of purchases, the physical card, and the serial number. I need assistance in regaining access to my account. Your help would be greatly appreciated.

My account was compromised recently. Despite my efforts to reach out for help through various channels such as phone, Twitter, and the chat bot, I have not been successful. On Sunday, March **th at approximately *:** pm, I received a notification from Gmail about someone trying to access my account. Shortly after, I received an email from PlayStation informing me that my online ID had been changed. I followed the link provided in the email to report the issue and engaged with the chat bot multiple times. I discovered that the hacker not only changed my online ID from RENEGADE*** to Fluid-blowfly*, but also my PSN name. They have attempted unauthorized transactions using my card, which I managed to freeze in time. I still have access to the Gmail account containing evidence of my purchases, along with the physical card and its serial number. I urgently need assistance in reclaiming my account and would appreciate any help.

Hello, my name is Dávid Balogh from Hungary. I apologize for any language errors. My PS4 account was temporarily suspended, and I'm unsure why. I believe it may be due to my messaging, even though I only communicate with my two friends on my friend list. My console settings are set to prevent any harm or harassment. I am the sole user of my console, and my settings are personalized for my use only. Despite contacting Hungarian PlayStation support multiple times, I have received no assistance. They do not investigate or respond to me. I explained the situation to a customer service representative who said they would escalate it to the moderator team, but nothing happened. I am uncertain about the duration of the suspension. I kindly request them to review the issue promptly and resolve it if possible. I hold a one-year PS+ subscription that I currently cannot utilize due to the ban. As a user who abides by the rules, it is frustrating to face this situation. I prefer not to create a new profile or repurchase games. Is there a way to reduce the ban length, or must I pay to have it removed? My account name is kozidave. I eagerly await their response. Best regards, Dávid Balogh.

I have a PlayStation Plus subscription, and for the past few months, I've been charged twice each month for the same subscription. Despite contacting customer service via email, they were unable to locate my account. As a result, I disputed the charges with my bank and received one refund for the last four months. However, my other account was unexpectedly cancelled. My current subscription is valid until the 5th of next month, with the next charge scheduled for the 25th of this month. I'm frustrated as I haven't been able to reach customer service to address this issue, although my son has already cancelled his subscription to help resolve the problem of the double charges.

I have Sony equipment, which includes a TV KD 49 X8307C, a Blue-Ray Player, and a Receiver. I want to simultaneously use earphones and speakers for better understanding due to hearing problems. I connected earphones to the optical output of the TV with a splitter, but there is an annoying time delay between the earphones and speakers. I then attempted to utilize zone 2 of the Receiver STR-DN [redacted], but I cannot get an output signal on zone 2 even after adjusting settings. The active boxes indicate no sound. Before considering buying an amplifier for zone 2, I want to ensure the zone 2 output is functioning. I would appreciate any advice to resolve this issue.

I recently discovered that my PlayStation account has been suspended. After one of my credit cards was compromised, I canceled it to dispute fraud charges. Although I expected the credit card company to only investigate the original fraud, all charges with retailers I had transactions with were reversed, including those for PlayStation. My nephew used the card with my permission, and I am willing to repay the full amount of $[redacted].83 to resolve this matter. He loves playing on PlayStation, so I would like to make the payment promptly ensuring he can continue using his account. The online ID is [redacted], and the Sign In ID is Izzy The King. If needed, I can be contacted at [redacted] to settle the payment or access a secure website for payment. I thank you for your help and understanding in rectifying this issue.

My son tried to update his PlayStation 4. After updating, he played for 15 minutes, and then the system suddenly shut down. Now he's unable to play and we're unsure what has caused this issue. Seeking advice, thanks!

I am concerned about the ongoing issues with my TV. Despite being serviced twice recently, it still loses connection, behaves erratically, and requires constant resetting. This problem keeps repeating, even though I was assured it would be resolved. I am disappointed as I spent a significant amount of money on this TV only to encounter these recurring troubles. I have faith in the Sony brand, as I love my other Sony products, but this particular TV has been nothing but trouble. I would appreciate it if the company could replace it to resolve this frustrating situation.

I recently noticed unauthorized charges on my Debit/Credit card from Sony for V Bucks. My son made two orders, totaling $[redacted].98, but my card was charged $1,[redacted].37 - $[redacted].39 more than it should be. This has affected my finances as a single mother. I tried contacting Sony via chat but received no helpful solutions and was even directed to a paid email service, which is unaffordable for me currently. I urgently need to speak with a higher authority at Sony to resolve this issue promptly as it has left me in a financial crisis, preventing me from buying essentials. I have contacted consumer protection authorities regarding this matter and require immediate assistance to rectify this error. Kindly note that my bank card details have changed, and I will provide the updated information once I can speak to someone at Sony.

Hello Sony support team, I am writing to address the recent suspension of my PlayStation account. I believe there may have been a misunderstanding that led to this action. I lent my console to a store for game installations, and it appears they used hacked accounts that do not belong to me. I did not jailbreak the console, and I only use physical discs, not activated PSN accounts. I have not received any email notifications from Sony about these activities. I am only 10 years old and admit this was a mistake. I sincerely apologize for any confusion and assure you it will not happen again. I kindly request a second chance and ask for my PS4 to be unsuspended at your earliest convenience. Thank you for your understanding and assistance in this matter. Sincerely, [Initials]

Dear Sony, I am writing to address the recent suspension of my Playstation. I believe there may have been a misunderstanding as to why this occurred. I had taken my console to a store for game installations, but they did not jailbreak it. After investigating, I discovered they were using hacked accounts on my PS4 without my knowledge. I did not receive any emails from Sony regarding this issue, and my console has been reset with no activated PSN account, only using discs. I am ten years old and admit my mistake. I apologize for any wrongdoing and assure you it was a one-time error. Please reconsider the suspension or inform me of the steps I need to take for the unsuspension process. I am sincerely sorry and hope to have a second chance to rectify this situation promptly. Thank you for your attention to this matter.

I am requesting for my account to be unbanned. I am extremely disappointed with the incident that occurred last Friday. After calling and being informed of an initial payment required, I promptly settled it, only to be asked for an additional $19.97 later on. I take full responsibility for the misunderstanding that led to the charges. Believing the charges were unauthorized, I contested them as I later discovered they were made by my son. Despite speaking with two supervisors, no resolution was offered. My son has been deprived of his games for four days, which I find unacceptable, especially during this period when entertainment options are limited. My interactions with Sony's customer service left me feeling undervalued, and I now encounter an error message when trying to initiate another chat session. All I seek is a clear timeframe for the removal of the account ban, a detail that has been elusive despite receiving multiple responses.

I purchased a new Sony 43-inch TV XBR43X800H from Best Buy in Summerville on 8/8/[redacted]. It was installed by Best Buy on 8/13/[redacted] and connected to cable on the 14th. It worked fine initially, but within 2 days, there was no sound on cable channels although the picture was fine. When streaming, both sound and picture worked fine. The cable company, Home Telecom, initially switched the HDMI ports, temporarily fixing the issue for a couple of days, but sound only consistently worked on ports 2 and 3. After more troubleshooting, the cable company suggested a possible hardware issue with a decoder chip in the TV. Upon reaching out to Sony online, they directed me to a website called Just Answer, which charged $25 to confirm it was a hardware problem. Best Buy was contacted within a few days but stated I was late in notifying them about the defect according to their return policy. Despite attempting to contact them earlier without success, they attributed the issue to a manufacturer's problem. I am a senior citizen on a fixed income and saved up for this TV purchase, which included installation. I paid nearly $[redacted] and would like the TV to be repaired or replaced. Your prompt attention to this matter would be greatly appreciated. - Bill M.

I recently bought a new Sony 43-inch TV, model XBR43X800H, from Best Buy on 8/8/[redacted]. The TV was installed by Best Buy on 8/13/[redacted] and initially worked fine with picture but no sound after 2 days. Streaming had both sound and picture working. After troubleshooting, the cable company discovered sound only worked on HDML ports 2 and 3, with the issue persisting intermittently. The cable company tech suspected a faulty decoder chip in the TV. Despite contacting Best Buy, they referred me to the manufacturer for resolution. I spent nearly $[redacted] on the TV, stand, and installation, and I am eager to have it repaired or replaced promptly. Your swift attention to this matter would be greatly appreciated. Sincerely, B. Milo

Dear Sony, I am not certain if I have reached the appropriate department within your company, but I hope you can guide me in the right direction if not. I have been a loyal customer for over 20 years, consistently purchasing your gaming systems, games, and subscribing to your online services. My family and I were eagerly looking forward to purchasing the new PlayStation 5; however, pre-orders were quickly sold out before I could secure one. Shockingly, I discovered more than [redacted] units are being resold on eBay for double the retail price, with some sellers listing multiple units. This situation is disheartening for your dedicated customers who strive to purchase your consoles. I never imagined feeling compelled to consider boycotting your company until now. My neighbors and I are deeply disappointed and believe action should be taken to address this issue and provide better treatment to your loyal customers instead of those looking to profit from your products. I hope to receive a response on this matter. Thank you, Henry S.

Since [redacted], I have noticed unauthorized charges on my card by Playstation UK. I do not own a PS console, and these charges have been ongoing since [redacted]. I came across a similar post yesterday, prompting me to address this issue. I attempted to submit a service form on your website, but unfortunately, I have not received any responses. The total amount charged has now accumulated to ISK 50,[redacted]. As a customer of PS services in Iceland, I urge you to investigate this matter with your UK counterpart. Please identify the user associated with these charges so I can seek reimbursement from them, or alternatively, PS can refund me the full amount and remove my card details from their system. It should be feasible to trace the user behind the card number used for these transactions. I am willing to pay for services I actively use, but I should not be charged for services I have not utilized.

I'm experiencing issues with my 4K Firestick and Sony XBR-65X850D 4K TV. The Firestick loses connection for a second every 5 minutes, persisting with multiple Firesticks. This problem doesn't occur with non-4K TVs. I've sought help from Amazon Customer Service to no avail. Adjusting Firestick settings didn't resolve the issue. It seems to be a communication problem between the 4K Firestick and TV. Any advice is welcome.

I had Sony evaluate my TV months ago, but the technician who came was not qualified to assess the issue properly. He mentioned he was not trained for such evaluations. The problem has worsened since then, and I have difficulty documenting it due to a medical condition. Sony has been unhelpful in resolving this. I am seeking guidance on how to dispute this matter. Warm regards, Chris

Dear Sony, I am a YouTuber known as KoupeAnimeTv. Recently, I uploaded a reaction video to the Final Trailer for Demon Slayer Mugen Train arc. I want to clarify that I have no intention of monetizing the video. My sole purpose was to share my reaction to one of my favorite anime movies. I kindly request that you reconsider the copyright strike on my video. My goal was simply to promote the movie and encourage my North American audience to watch it in theaters when it is released here. I assure you, I have no plans to make any profit from the video; it is purely for entertainment. I sincerely apologize for any misunderstanding, and I hope you can find it in your heart to allow my reaction video to be reinstated. As a devoted fan of your work, I only aspire to support your anime productions through my content. Please accept my apologies and restore my video. Warm regards, KoupeAnimeTv

I purchased a pair of Sony over-ear headphones priced around $[redacted] for my nephew's birthday last year. Unfortunately, they started experiencing static and intermittent sound within a year. I opted for the more expensive Sony brand due to its reliable reputation, believing they would last. It was disheartening to find them causing inconvenience for my nephew. The headphones were purchased from Best Buy. I hope there is a resolution available, such as exchanging them for a more durable pair or providing a voucher for a replacement. The short lifespan of the headphones is disappointing. I am eager to hear back from you regarding a solution to this issue. Thank you, R. Browning