Snapfish Customer Service Issues

Subject: Quality Concern Regarding Order # [redacted][redacted] I appreciate Snapfish's prompt processing and delivery, but I must express my disappointment in the quality of the 4 aluminum photo-printed ornaments received. The final products did not meet my expectations - the printing was of poor quality with blurry resolution, and one ornament had text partially cut off, differing significantly from the online preview. Despite submitting large file sizes, the outcome was unsatisfactory. In comparison to photo ornaments from a local shop last year, Snapfish's quality falls short. Unfortunately, there's not enough time for replacements before Christmas. I am considering a refund. For future orders, I would like assurances on improved quality and potentially an incentive for my trust in using Snapfish again.

I purchased 5 calendars from SnapFish for pickup at Walgreens. Initially, two orders were cancelled, so I reordered them at another Walgreens and picked them up successfully. Now, I've received emails that the first two orders are "Ready to be Picked Up." I don't need these duplicates since I already have my calendars. I only reordered due to the previous cancellations. I assumed SnapFish would notify the stores not to print the cancelled orders. If there's anything else I need to do, please let me know. Thank you for your assistance. Larry M.

Hello. I am inquiring about my order [redacted][redacted], for which I received an invoice on 11/20/[redacted] and has not yet been delivered. I expected to have sufficient time to receive the books before Christmas, as they were intended as Christmas gifts. I have been in contact with Kmart Busselton weekly since 12/4/[redacted], but regrettably, the books still have not arrived. Due to this delay, I had to purchase alternative gifts for my family Christmas presents instead of the scrapbooks I had put a lot of time and effort into. Could you please assist in tracking down my order? Thank you.

I encountered an issue when trying to redeem the offer for 99 prints for 99 cents using the code WINTERPNY. Despite entering my shipping information correctly, the system did not accept it, even though it matches the address I have used previously. Eventually, after multiple attempts, I managed to input the information, but then encountered a problem with the state name "West Virginia." I attempted to contact customer service at the number provided on the website, but reached a line that seemed inappropriate.

I am having trouble accessing my old email address due to my husband's passing. I have purchased many books through your platform and would like to retrieve them. Although I have signed up with a new email, none of my previous purchases are showing up. My old email was [redacted] I am requesting assistance as I would like to complete the books from our last trip together before his passing. Thank you. Audrey Williams.

I placed an order for 2 items and attempted to cancel it, thinking the whole order would be canceled. However, only one item was canceled. After chatting with Divya Gude on Live Chat, I tried to cancel the other item with order number [redacted][redacted], but was unsuccessful. I ended up ordering the same item again, inadvertently spending an extra $15 on a duplicate Christmas ornament. It's frustrating to have mistakenly ordered the same item twice.

I placed an order this morning for a photo blanket, but later realized it was too small. I tried to stop the order to get a larger size, but was told it was too late, even though it had only been within 2 hours. This is frustrating as it is a Christmas gift and I'm worried about the smaller size appearing inadequate. I order frequently from your company and hoped for some flexibility. Unfortunately, I had to place a separate order for the larger size, resulting in extra hassle and cost. I'm disappointed in the handling of this situation and may consider using a different company if there is no resolution. It would have been more convenient to cancel production on the initial smaller size, which seemed unusual compared to the sizes I've ordered in the past. The smaller blanket seems only suitable for a pet, and I hope we can find a solution.

Hello, I have been a devoted Snapfish customer for years, evident from my account history. Recently, I was surprised by the high shipping cost for an 8x10 canvas I wanted to purchase on sale. The shipping fee now exceeds the price of the product, which is disappointing. Annually, I buy many Christmas gifts from Snapfish, but with these new excessive shipping costs, I am uncertain about future orders. I have opted not to proceed with the $10.99 canvas purchase due to the increased $15.99 shipping charge. I urge you to relay this feedback to the relevant decision-makers as the elevated shipping prices may impact your business and my future patronage. While I do not anticipate free shipping like Amazon, I struggle to justify such steep charges when other platforms offer reduced or free shipping. I regret not being able to use Snapfish for Christmas presents, but I cannot justify paying more for shipping than the actual item in this era where shipping costs are typically lower, and sometimes waived. Best regards, Eileen Beale.

My order [redacted] did not arrive, and I was promised a free replacement order [redacted] which has also not been delivered. I have received other orders from Snapfish that were placed after these two missing items. I am surprised that both orders are missing, especially since they were for my grandmother who recently lost her husband. I wanted to give them to her shortly after the funeral, which was two weeks ago. I am upset because I have been a long-time Snapfish customer, but this experience has made me hesitant to use your services again. It seems like items might be shipped from different locations. I will now have to recreate the photo book with another company in hopes of receiving it on time. Thank you, Michelle T.

Dear Snapfish, I recently received two orders, and I am facing some issues with the items. In Order Number: [redacted][redacted], I received two identical fridge magnets that I ordered, but one different print magnet is missing. I have checked the packaging multiple times and also today's photo delivery but couldn't find the missing magnet. Please advise on the delivery status of the missing item. Regarding Order Number: [redacted][redacted], I received a college print that I did not recall ordering. It seems like a proof page of all photos, and I was charged £1.89 for this. Kindly arrange a refund for this or provide information on the delivery. Thank you for your assistance. Best regards, J. F. Johnson

I bought a photo book for my son, who is unfortunately incarcerated. Unfortunately, when it arrived after a long wait, 11 pages were missing. I understand the caution with items in such situations, but I couldn't find a reason for these specific pages being missing. I would like an explanation for this and the missing pages sent to him at no additional cost. Please contact me regarding this matter. Customer service has been challenging to reach, as after two hours of trying, I received a message stating that calls from my number could not be connected. Thank you, Kathy Wisniewski.

For the past 3 weeks, I've been trying to place a photo order. However, every time I attempt to do so, I encounter an issue where I get blocked from entering my postal code (B3N0C6) because the U.S. zip code format only allows numbers. This has become frustrating as there seems to be no resolution despite numerous emails exchanged. Today, on February 20, I tried using the Canadian order form and APP with code # FBRPTR2, but I faced the same problem with the zip code requirement. This issue is preventing me from completing the order for photos I need for a 6 generation family project. A similar problem had occurred 3 years ago, which led to delayed orders and items being found in storage. Despite regular promotional emails from Snapfish, I often delete them due to issues like this. It's concerning whether these difficulties are impacting sales.

Recently, I attempted to access my Snapfish account after a hiatus, and due to my illness, I had a friend assist me as having these pictures is crucial. Unfortunately, all attempts to reset my password have been futile, and even my email server confirmed no emails from Snapfish. The photos I ordered are valued at $53, and I wish to order more. I am in urgent need due to my illness. I appreciate any assistance in resolving this issue promptly. Kindly reach out to me at [redacted] or [redacted]. I hope for a resolution tomorrow to access my account and place the order using my credit card. Your help would mean a lot to me during this challenging time. Thank you. Jill Forster.

I am a loyal Snapfish customer, but that might change after my recent experience. On November 22nd around 9:30am EST, I added 40 Christmas cards to my cart on the Snapfish website and applied the "CHEERCRDFS" promotion code, resulting in a total of $56.68. When I returned around 4:00pm EST to complete my order, the price had jumped to $62.00, with each card now costing $5.83 instead of $5.33. I reached out to customer service and spoke to Crystal, who acknowledged the mid-day price increase and promised a credit to cover the difference. Despite her assurance, I never received the email confirmation. Upon calling back on November 23rd, I was informed that nothing could be done, and the customer service representative I spoke to was unhelpful and dismissive. I hope to receive a resolution soon.

During the lockdown, I took some photos but didn't place any orders. In October, when I finally placed an order, I struggled to assemble it as it had changed from before. When it arrived, I was disappointed to discover duplicates and triple copies of some photos, missing pictures from my niece's wedding, and a stained glass window photo excessively duplicated, leaving out other important photos. I contacted Snapfish without a reference number, but no resolution was reached. In November, I received another order with seven duplicated photos and excessive copies of the stained glass window photo, leading to missing pictures due to the duplicates. I have been a loyal Snapfish customer, but these errors have been frustrating and costly. I am seeking compensation and worried about finding a new photo printing service I can rely on like Snapfish. Additionally, two photographic coupons were included in my orders, but I'm unsure how to redeem them. Can they be used separately? I have previously raised these issues but received no response. I hope Snapfish can restore my trust in their once excellent services. - S.J.

Hello, I wanted to let you know that I received my order number [redacted][redacted] placed on 11/28/[redacted] in an envelope on 12/14/[redacted]. Unfortunately, upon opening it, I discovered that the calendar was poorly assembled (pages were misaligned). Furthermore, the spring holding the whole thing together was broken, and the rod to hang it up couldn't go through the spring! I have taken photos if needed. This was a big disappointment, especially because it was a Christmas gift for my grandchildren's grandmother. I kindly request that you send me a replacement of the same calendar, but with careful inspection this time. I have been a loyal customer for a long time, and this is the first time such an issue has occurred. Thank you for your attention, Thérèse Davoine

I am experiencing difficulties applying two promo codes to items in my cart on Snapfish. The codes are still valid, and the products match the criteria for each code. One code is for 8x8 Square Photo Tiles priced at $3.99 each, and the other is for a set of 2 car coasters for $4.99 each. Despite my attempts to contact Snapfish Help via chat, there are ongoing technical issues that result in frequent failures. I have tried refreshing my browser and restarting my computer, but the problem persists. Due to health reasons, I am unable to call customer service and would appreciate a functional chat or email support option from Snapfish. Thank you.

I created a calendar online earlier today. However, during checkout, I encountered an issue - I do not have a password. When I requested one, a security code was sent to me to enter, but half of it was unreadable. I tried to address this in a chat, but finalizing my order and making a payment seemed impossible to resolve. I am puzzled as to why providing my payment details, completing the order, and finalizing the purchase has become such a challenge. Your assistance in resolving this matter would be greatly appreciated. Thank you. Tony M.

Every time I attempt to complete my order, an error message pops up saying that one or more of my texts may be sample text from my card's front or back. I'm unsure how to resolve this issue, even after trying to change the texts multiple times. This is quite frustrating as I need to place this order by the 10th to avail the 70% discount. I would appreciate speaking with someone to help me with this problem. Kindly reach me at [redacted]. Thank you. - PD

I placed an order with reference number [redacted][redacted]... I mistakenly uploaded the wrong photo for the back cover (incorrect person) and would like to cancel the order and get a refund, especially since I re-ordered with the correct photo right away. I have sent 2 emails but have not received any response. Can you please take care of this, maybe as a special gesture of goodwill? I have been unable to reach you by phone, chat, or the customer service link, which is not acceptable. Thank you for your prompt response.