Snapfish Customer FAQ

Yes, Snapfish accepts tax-exempt businesses. To set up a tax-exempt account or make a tax-exempt purchase, you may need to provide the necessary documentation verifying your tax-exempt status.

Yes, Snapfish will send you email notifications to keep you updated on your order status. When your order is shipped, you'll receive a shipment confirmation email that includes a tracking number and link to track your package. Once delivered, a delivery confirmation email may be sent to you, depending on the courier. Be sure to check your spam or junk folder if you don't see these emails in your inbox.

To delete photos from your Photo Book on Snapfish, follow these steps: Firstly, you need to open the Photo Book project you're working on. Once you're in the editing page, click on the page that has the photo you wish to delete. If your photo is on the page, click on the photo. Then you'll see a few options around the photo, you need to click the 'Delete' button, which usually appears as a trash bin icon. After clicking 'Delete', the photo should be removed from the page. Please remember that deleting a photo from the Photo Book doesn't delete it from your Snapfish account; it'll still be in your photo library.

We're sorry to hear about this issue. Snapfish works hard to make sure orders arrive in a timely manner. While Snapfish sends out numerous orders without issue, there may be times where courier companies misplace packages, or they simply don't make it to the recipient. It could also be a case of a delayed package. If you've waited past the expected delivery time, please reach out directly to the postal carrier, as they have more information regarding your package's whereabouts. Regardless, we suggest getting in touch with Snapfish customer support, who can assist in tracking the issue and may be able to offer a solution such as reshipment or refund.

We're sorry to hear about this issue. This isn't the typical Snapfish experience we'd like you to have. It's possible that there was an error during the packing or shipping process. You should directly contact Snapfish Customer Support immediately. Provide them with your order number and explain the situation. They'll be able to help guide you in the right direction to get your issue resolved.