Snapfish Customer Service Issues

I placed an order on 28 November, and I have yet to receive it. The expected delivery date has passed, and I acknowledge there are postal delays. The photos were meant for our Christmas cards, but I had to send them without due to the delay. I am now requesting a refund of the total cost, including the postage fee.

Dear customer service, I have been a dedicated customer, ordering numerous prints and photobooks over time. Recently, I encountered an issue with my latest photobook order [redacted]. Despite making edits during the review process and clicking on "review and buy," the final product I received did not reflect those changes. This is disappointing since the book was intended as a gift, and I invested a significant amount in it. I plan to reorder it and would appreciate a credit for the cost. I enjoy using your platform for my projects and hope to continue doing so in the future. Thank you for your attention to this matter. Sincerely, Orna Babad.

I placed an order that was supposed to ship on 5/18 and has yet to arrive. It is now 6/5, which is 18 days later. I am in need of this item for an event on 6/11. I made sure to order in advance. Could you please check with UPS and/or USPS to determine the status of my package? I am eager to hear back from you regarding this matter. If the item does not arrive in time, I will require a full refund. The package is currently located in Bridgeport, NJ, which is close to my location. Thank you, Claire Email: [redacted] Phone: [redacted]

I am looking for a functional phone number to contact Snapfish. I am frustrated that I cannot reach out directly without having to go through an app. The provided phone number seems to only be for sales and automated messages, which is not helpful. I prefer resolving issues over the phone rather than dealing with robots. The "get human" option offered is not working as expected. Recently, my package's tracking information shows that a label was created but there has been no movement since. I would appreciate it if this matter could be addressed promptly. Please reach out to me at [redacted]. Thank you.

I contacted Snapfish via chat with Jennifer O. last week. She transferred me to a supervisor after taking my email but I never received a follow-up. The prints I received, Batch ID [redacted]98 in Bag #[redacted]02, are not what I ordered. I already have these prints from a previous order. Snapfish emailed me a credit of $28.93. I would like to reorder the right prints without having to cover shipping costs again.

I am receiving posters and a coffee mug with threatening messages at my address. I do not know who is sending these items using your service. Today, a package was addressed to Mithul Sharma at [redacted] Village Green Ave, London, Ontario, N6J 3Z3. The Batch ID is [redacted]96, and the Bag number is [redacted]79. Please cease sending any further items to my address to avoid legal action. Thank you.

I recently received 3 Layflat Hardcover 8 x 11 photo books. I made sure to stay within the dotted guidelines for my photos. However, upon review, I noticed that the margins are uneven in the books. The center has more margin while the outside edges have little to no margin, with the pages being 1/4" off. I can provide a photo to illustrate the binding error. Since the final printed version does not match the layout shown during the review process, could the company reprint the books? Thank you, E. White

I created a photo book of my trip to Italy in [redacted], but I noticed that two pages were inverted despite looking correct on the 'Review' screen. Following advice from the Chat colleague, I removed and re-uploaded the affected pictures, but they still display inverted on the 'Review' screen. It seems like there might be a technical issue. Update: I have removed the problematic pictures from the book and am waiting for its delivery to check if the remaining pictures are printed correctly. The photos were fine in the first version of the book I received. If any pictures are not printed correctly, there is definitely something that needs to be addressed.

I recently received a book from Snapfish, but unfortunately, some of the pages and the cover were damaged. It seems like a few pages got stuck together, causing pictures to rub off when I tried to separate them. I've been a satisfied Snapfish customer in the past, and their products have always been of high quality until this incident. I would greatly appreciate it if you could arrange a replacement for the damaged book. Thank you for your help.

I purchased 7 copies of a hardbound photo book (Order ID: [redacted][redacted]) and have encountered issues with several pages having content off the page and not within the margins. Out of the 34 pages, seven have significant problems. I would like to request a reprint of the book. I am willing to cover the shipping costs but believe Snapfish should handle the reprinting expenses due to what seems to be a lack of quality control. This situation is unexpected as I have used Snapfish previously without any issues. Could this be related to a software glitch with their custom pages?

I have an old account with my email closed by the cableone company, which only covers some areas. The old email associated with my account was [redacted], and I cannot remember my old password. My name is Barbara Wright, and my address is [redacted] Ashkirk Loop SE, Rio Rancho, New Mexico, [redacted]. I have a new email now, which is [redacted] Kindly update this on my account so I can request a new password and place an order for Christmas cards. I appreciate your help and look forward to knowing when I can access my account. Thank you, Barbara Wright.

Dear Snapfish Support, I recently received my order from your website and was disappointed with the items. I ordered three custom ornaments which I designed on your platform. While I was excited for their arrival, they were not as expected. The printed words on them were unreadable, they were scratched on the front, and all of them appeared faded. I was hoping to inquire about the possibility of a refund or an exchange due to the unsatisfactory quality of the products. Thank you for your attention to this matter. Best, Molly D.