Snapchat Customer Service Issues

Someone used my wife's credit card without permission to purchase ads on your website totaling nearly $50,[redacted]. We demand a full refund to her Payoneer Card ending in [redacted]. The unauthorized charges started on May 23 with a $23.00 transaction and ended on May 30 with another $23.00 charge. Please provide instructions for returning the funds, and I will forward a detailed list of the fraudulent transactions. Kindly identify the individual benefiting from these unauthorized purchases so that I may pursue legal action against the perpetrator.

Hello, I lost access to my account about a month ago, and I have been informed that it could be due to violating Snapchat's policies. However, I can still log in on my other device, not on my newly purchased iPhone 13. I suspect that someone may have breached my account, created multiple accounts, and engaged in unauthorized activities, leading to a possible ban. This is indicated by the different password set on my account, which I have not changed. I managed to reset the password via email. I am seeking assistance from a real person to investigate this matter thoroughly, rather than receiving automated responses suggesting a violation of terms. Thank you for your attention to this matter. Jerome (My Snapchat account is jerome.bbb)

After my recent knee surgery, I posted a picture of my pain medicine with a caption meant as a joke about selling them for $10 each, complete with funny emojis to emphasize it was not serious. However, I understand now that it may have been inappropriate and I want to clarify that I do not sell or use drugs. It was an honest mistake on my part, and I apologize if it violated any community guidelines. I would appreciate it if my account could be reinstated.

Hello team, My Snapchat account, belonging to Kahlied, got permanently locked this morning. I am confident that I have not breached any of Snapchat's rules. If any improper actions were taken using my account, it is likely due to hacking. I did not engage in any unlawful activities or receive any prior warnings. Please unlock my Snapchat account promptly. I look forward to your positive reply. Thank you.

Bonjour, je vous écris pour signaler un problème que j'ai rencontré lors de mon inscription à votre réseau. Je souhaitais accéder à l'histoire d'une personne qui me tient à cœur. Cependant, lorsque j'ai tenté de créer mon compte, j'ai découvert que quelqu'un avait utilisé le nom d'utilisateur "maxlamenace", alors que c'est moi qui suis surnommé ainsi par mon oncle. C'est une situation que je prends très au sérieux. Je vous demanderais donc de supprimer immédiatement le compte de la personne qui a tenté de se faire passer pour moi, sinon je serai très contrarié. Merci.

A week ago, I logged out of my Snapchat account. Upon trying to log back in, I received a notification stating my access is temporarily disabled due to potential unusual activity. I assure you I have not breached any community guidelines. Unfortunately, I am unable to access Snapchat from any device other than my phone and cannot create a new account either. I have contacted Snapchat support multiple times, but have only received generic automated responses that do not address my specific issue.

I have a Snapchat account named asmabouloukt that I have been trying to access since [redacted] because I forgot my password. All my important memories are stored in this account, and I don't want to lose them. I can prove my identity by showing my face in the videos and pictures as well as provide my ID card. Unfortunately, the email linked to the account is out of date, and even after contacting Yahoo, I was unable to recover it. I am feeling desperate and unsure of what steps to take next to regain access to my account.

Hello, I recently discovered that my Snapchat account "ad_rs24s" was hacked either yesterday or today. Friends informed me that unauthorized content was posted on my private story, resulting in the account being permanently terminated due to guideline violations. I am seeking assistance to recover my account as I was not responsible for this breach. I plan to update my password promptly. Losing access to my network on the app would create significant challenges for me. Thank you for your help in advance.

I am having trouble accessing my account because I can't receive the login code on my new phone with a new number. I urgently need to access my account as it contains important photos. I no longer receive emails at the address I used to register due to a full memory. My Snapchat username is: hasanovdenny9 and my email should be: [redacted] I appreciate any assistance you can provide.

I seem to be locked out of my Snapchat account due to too many failed login attempts for suspicious activity. I created a new account on the same phone, and now my original account has been disabled as well. I can provide proof of ownership, including my email address. Can you please reinstate my Snapchat account?

I am unsure about the user interface when it comes to handling friend requests. I sent a friend request to someone and then removed them, but when I visit their profile through search, it shows "added you back" under the customized name I set previously. Additionally, the option displayed is "ADD" instead of the typical "accept friend" option. I am puzzled as to why their customized name is still visible rather than their actual Snapchat ID. Furthermore, I can still view their Snap Score, and I am unsure if the Snap Score is updated in real time.

My Snapchat account got hacked, and now I'm facing blackmail and threats to regain access. The hacker, [redacted], is demanding money through Cash App and hasn't returned my password for 2-3 days. The hacked account's username is qarion15. Please assist me in recovering or deleting this account. Thank you for your help.

Around a month ago, I had Snapchat on my phone, but I woke up one day to find that it was temporarily disabled. I'm not sure why it happened, as I didn't do anything to violate the terms. I rely on Snapchat to communicate with my family and friends, and it's been over 30 days without access. I can't afford a new phone, so I really need my account to be reactivated. My username is dymand_1.

Good evening, I'm reaching out for assistance as I'm in a desperate situation. Recently, my account was permanently blocked. Upon review, my posts do not justify this action. I have a gym page on your platform that I've nurtured for years and personal content, including videos and photos on my snap account that hold sentimental value, such as pictures of late family members. I kindly request a review of this situation in the hopes of being unblocked. I acknowledge that some users abuse the app, but I assure you I am not among them. My snap name is: reece895.

My account, @bridget.hilg, has been permanently locked. I attempted to submit an appeal, but it was unsuccessful. I am a licensed pharmacy technician at Walgreens. I posted pictures of pills, solely to share unique aspects of my job with friends. I have not engaged in any illegal activities related to the pills, nor have I disclosed any confidential patient information. I reviewed the guidelines which do not mention posting images of regulated material. Losing access to my Snapchat would mean losing years of memories. Please assist me in unlocking my account quickly. Thank you. Looking for a speedy resolution.

Yesterday, June 9, [redacted], at 3:10 pm, my account was hacked by Kevin_s[redacted]. We were discussing Cash App when he took over my account. I have evidence of his email address, [redacted], where he changed my password. Prior to the hack, my account username was Ingridp8910. I urgently need assistance to regain access to my account. I have lost my streaks, memories, and Snap Score. Please reach out to me promptly to resolve this issue.

Hello, I recently got a new phone and encountered issues trying to log back into my Snapchat account. Despite several attempts, I was unable to regain access. After contacting Snapchat without a response, I created a new account, but I'm still eager to recover my old one under the username Sage_flyhigh08. Any assistance in resolving this matter would be greatly appreciated. Thank you. -Maritza B.

Bonjour, je me permets de vous exposer mon problème. Hier soir, j'ai assisté à l'anniversaire de ma copine et j'ai malheureusement égaré mon téléphone. Des individus malveillants ont pris mon téléphone et ont publié des Stories sans mon consentement. J'ai failli porter plainte. Ce matin, en me réveillant, j'ai constaté que mon compte Snapchat était bloqué. Mes amis peuvent voir mon profil mais moi je ne peux pas me connecter. Snapchat est une application essentielle dans ma vie quotidienne. C'est avec Snapchat que je communique avec mon chef d'équipe, ma mère, mes cousins et mes sœurs en Bretagne. Si je perds l'accès à Snapchat, c'est comme perdre 10 ans de souvenirs. J'espère que vous pourrez débloquer mon compte Snapchat, car c'est crucial pour moi. Merci d'avance pour votre aide, Snapchat est une application primordiale pour moi.

Hello. A few days ago, someone added me and scammed me for money, even hacking into my Snapchat account. Now, when I try to access my account, it shows as permanently banned. I find this unfair since I wasn't the one using it during those days due to trying to regain access. Despite sending emails, I have not received any response. My account holds many memories, and I suspect the hacker posted scam content related to money on it. Could you please assist me in recovering my account? It seems my attempts to log into the banned account have also temporarily disabled my overall access to Snapchat.

Someone accessed my account and posted on my story, causing Snapchat to lock me out. I changed my password to prevent them from re-entering but haven't heard back from Snapchat. I was unjustly locked out as I didn't violate any terms of service and can't even make a new account. The support team is unhelpful, and I'm frustrated by the lack of response. I simply want my account unlocked or permission to create a new one since I didn't do anything to warrant being banned.