Snapchat Customer Service Issues

Good afternoon, We are curious to know if you have the ability to retrieve sent snaps. There is a situation where someone claims to have received snaps from my daughter with death threats in them. My daughter insists this is not true, and we would like to uncover the truth to determine if further action needs to be taken. The snaps were sent as photos with text added. The accounts involved are: bspijker23 and brittvandebel21 The account bspijker23 is alleged to have sent the death threats. The situation has escalated to the school, and we would like to determine who is telling the truth and who is lying. We look forward to hearing from you as soon as possible. Kind regards, Miranda Klompjan

I'm facing an issue with my permanently locked Snapchat account due to violating community guidelines. Though I acknowledge my mistake, I've been unsuccessful in my attempts to have it unlocked. I even offered to comply with any terms they set, but to no avail. Now, my phone is also locked, preventing me from accessing Snapchat due to repeated failed login attempts. This situation is distressing, especially considering I have sentimental memories of a deceased loved one on the platform. I urgently need assistance; even unlocking just my phone would be a great help. Thank you.

I need to correct my birthdate. Originally set for March 19, [redacted], it was altered to February 17, [redacted] by a hacker. I am deeply concerned 😫. Please assist me in rectifying this issue. It is crucial to me. Kindly adjust my birthdate to the accurate one. Thank you for your understanding.

Account Username: sajadahmadi0 Email Associated: [redacted] Phone Number Associated: [redacted] Greetings Snapchat team, I am reaching out regarding an issue with accessing my account since 10/02/[redacted]. I've encountered a message stating that my account has been permanently banned, and I am unsure why. I have been a Snapchat user since [redacted] and am familiar with the platform's guidelines, ensuring I comply with them. It's possible an error led to the ban, or my account may have been compromised without my consent. I suspect unauthorized access as I noticed unusual logins before the ban. Losing access to my account, which holds connections with loved ones and cherished memories, has greatly affected me, given my struggles with anxiety and depression. Reconnecting with friends and family through Snapchat has been essential for my well-being, and its absence has caused distress. I kindly request your assistance in restoring my account, as it holds significant sentimental value to me. I am committed to enhancing its security by resetting my password to prevent any future unauthorized access. I look forward to a positive resolution. Thank you for your attention to this matter.

I need help with my hacked Snapchat account. I am unable to access the email linked to the account, but I have the phone number associated with it and other evidence to verify ownership. I am struggling to recover my account as the support line is automated and unhelpful. Despite sending multiple requests from various email addresses, I am continuously informed that without the correct email, they cannot assist me.

I was shocked to find out that my Snapchat account has been permanently locked even though I have not violated any terms of service or used third-party apps. I am extremely upset about this as my account holds precious memories of a friend who passed away five months ago. Since getting a new phone, Snapchat is the only connection I have to cherish those memories. I've had this account since [redacted], and the idea of losing it without any real explanation or opportunity to speak with someone is distressing. I truly hope we can find a resolution to this matter as it has affected me deeply.

I lost access to this account approximately 5 and a half years ago when I forgot my password and changed my phone number. The email associated with the account is [redacted] I no longer remember the phone number linked to the account due to it being unused for several years. I am willing to provide additional details such as a birth certificate, driver's license for identity verification, my past email, username, and names of accounts I used to interact with regularly on the platform. I am hopeful that your team can help me regain access to my account. Thank you for your assistance. Sincerely, K.A. Krause

My account was compromised and is now permanently locked. I got emails notifying me of the initial lock, followed by a permanent lock due to suspicious activity on my account. Upon checking, it was accessed from a different device, adding unknown contacts, resulting in my lockout. I have recently experienced identity theft, leading to problems with my financial institutions and credit cards. This incident may be connected to that. I possess official documents to support my claim.

Dear Sir or Madam, I am reaching out via email to address an issue with the Snapchat network. I need your assistance in recovering my Snapchat account. This is the second time I have encountered a problem like this. My initial account with the username "imrina0" was deactivated by your team, and I am unable to access it anymore, resulting in the loss of all my data. Subsequently, I created a new account with the username "imrina999," but as of yesterday, I have been unable to access this account as well. Your help in recovering both of my accounts would be greatly appreciated.

Hello, I am currently experiencing issues with my locked Snapchat account. I mistakenly clicked on a link in a text message which I thought was from Snapchat, but it turned out to be a scam hacker. I contacted Apple for assistance and they confirmed it was a spam hacker. I believed it was a legitimate message from Snapchat for security purposes, not realizing it was a fraudulent attempt to access my account. I now find my account locked and I seek your help in unlocking it. I assure you that I did not violate any of Snapchat's terms and conditions. I have taken measures to block spam numbers from contacting me. Kindly assist me in recovering my account. Thank you for understanding my situation and please advise on the necessary steps to resolve this issue. Thank you, [INITIALS]

In December, I tried to access my Snapchat account, which had never had any issues before. At that time, I was logged out, and when I tried to reset my password, it said my account had been hacked and Snapchat had to change my password, but I never received it. When I tried to reset my password using my email address, it said it was incorrect, and I no longer have access to my phone number to use that option. I have been trying to contact Snapchat for 3 months via email and Twitter, but all they do is ask me to fill out a form, which I have done 10 times with no response.

I believe my account was hacked because I received an email stating it was locked. Yesterday, I couldn't access my Snapchat. I used the account for personal and business purposes, and it contains important photos. I am unsure why it got locked as I thought there was an issue with the app. My phone was stolen three weeks ago, and I suspect the thief accessed my account and is using it. I urgently need to unlock my account to secure my data. Please assist me in resolving this issue as soon as possible. Thank you for your help.

I think my account was hacked because I received an email informing me that it was locked. I couldn't access my Snapchat yesterday and believed it was an app issue until I got the email. This account is crucial for both personal and business use, with many important pictures stored on it. I need help unlocking my account urgently. I suspect it may be related to my phone being stolen three weeks ago, as someone might be using it to impersonate me. I urgently need to regain access to my account to secure my privacy. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, my name is Angel, and my Snapchat username is AngelPaige2000. Unfortunately, I no longer have access to my phone as it is in police custody. When I attempt to log into Snapchat, it prompts me to input a code sent to my old phone number, which I can't do. I've also lost access to my previous email. Disturbingly, people have been sending me screenshots of someone using my Snapchat to share my private photos, engaging in conversations, and posting them on my story for everyone to see, including inappropriate images of my boyfriend, my 2 and 6-year-old children, and even images of my younger sisters. I need urgent assistance to regain access to my account as this situation is unacceptable.

On May 18th, while at work, my Snapchat account was hacked. When I tried to sign back in, it automatically logged me out and stated that my account was permanently locked. This is the first time my account has ever been locked, and I have only been reported once on the platform. I did not make any posts during this time; my account was compromised. Regrettably, I have been unsuccessful in reaching out to any Snapchat representatives. I am uncertain how my account was hacked, as I did not engage in any suspicious activity. Your assistance in resolving this issue would be greatly appreciated.

I lost my cell phone, and when I found it, I realized that someone had caused both my Snapchat accounts to be locked or disabled. I've reached out to Snapchat support multiple times for help, but they have been ignoring me or claiming they can't assist with the issue. While I understand the incident occurred on my phone, I was unaware of it until I tried to access Snapchat. I simply want to regain access to my accounts.

Someone added me claiming they could flip my money, promising to send back 10 times the amount. After explaining I was broke, they offered to donate £10 to get me started. However, they requested me to change my email for entry into a "database." Once I provided the code sent to the new email, they accessed my account, changed the password and email, and proceeded to target other individuals with the same scam.

Last week, while on vacation, my phone was stolen. I was able to restore all my apps from iCloud except for Snapchat. I suspect my password may have been compromised because my email was linked to other accounts. When attempting to reset my password, I successfully completed the phone number verification, but didn't receive any email verification. My friends still see my account, so I believe it's active. I'm eager to regain access to my Snapchat account.

My 12-year-old granddaughter recently shared her Snapchat login details with some peers, who then made racist posts using her account on March 17th at 7:39pm. Despite being with her father during the incident, who attested to her whereabouts, she was implicated by her peers and has since faced harassment and threats. She is fearful, especially when around her strict father, and we are worried for her safety. We are seeking assistance from Snapchat to trace the IP address of the device used to make the posts but have not received a response yet. We have involved the local police, school authorities, and even reached out to the FBI, but to no avail. The situation is distressing, and we are struggling to find a resolution. Any advice would be appreciated. Thank you. - Doug O.

Recently, someone took a screenshot of a picture from my story showing me in a bikini. I need to locate the screenshot to report this to HR at work. I am 17 years old, and the person who took the screenshot is an adult. I require evidence of the screenshot as I witnessed her showing it to my managers on her phone.