Snapchat Customer Service Issues

I recently purchased a refurbished iPhone 11 from Straight Talk. Unfortunately, I encountered issues with my Snapchat account on the new phone. The account kept getting locked out, preventing me from using it properly. Despite my efforts to reach out to Snapchat for support, I was met with unhelpful responses stating that if the account is locked or banned, there is nothing they can do. I have attempted to contact Snapchat multiple times over the past month but have had no success in resolving the issue. I value using Snapchat to connect with friends and capture memories, but the lack of support has been frustrating. I hope to regain access to my account and fully utilize the features on my new phone without any restrictions.

Recently, my Snapchat account was hacked by my ex, who posted a picture of drugs to cause trouble for me. A friend alerted me about this incident by showing me the unauthorized story on my account, which I did not post. I don't frequently use Snapchat, and I haven't posted on it for about a year. When I attempted to log in, I received a message stating that my account had been locked. I was shocked and upset by this situation. Losing access to my account is distressing, especially because it contains many sentimental photos from over the years.

Around a month ago, my app account was permanently locked. I feel unfairly targeted as I haven't violated any rules. I've been persistently trying to regain access with no success as the support I received from Snapchat was only automated. Any assistance to resolve this matter would be highly valued. Happy Holidays!

While on vacation, I snapped a picture of me riding a camel with a caption meant as a playful joke for my friends. Unfortunately, my Snapchat account got permanently locked soon after. I now realize how this could have been misconstrued and regret that it led to this consequence. I value the memories and moments stored on my account, which I cherish deeply. I am willing to abide by the guidelines moving forward, as I have a clear understanding of them now. Having been a loyal Snapchat user without any prior issues, I hope my history can be considered for a second chance. The loss of my account has left me feeling stressed, as it cuts off my main link to loved ones. I kindly request guidance on how to seek assistance in resolving this matter. Losing access to precious memories and the means to connect with friends is a difficult situation. I appreciate your understanding. Thank you - Vito.

Good morning, I hope everything's going well for you. I want to appeal the actions taken on my account. I sent two emails yesterday. Please note, I'm getting a new phone and iCloud today because mine was hacked and stolen. Luckily, I recovered my phone from the person who took it and changed my passwords on all accessible accounts. Kindly get in touch to help unlock my account. Thank you and have a great day.

My Snapchat account, Mirzahercegovac, was locked in mid-October. I believe it was locked mistakenly as I haven't used third-party apps or violated any guidelines. Snapchat's policy states there should be a warning in such cases, which I haven't received. The app prompts me to unlock my account on the website, but it shows as permanently locked; at times, it even temporarily unlocks only to lock again upon login attempts. Despite numerous attempts to contact Snapchat support, I've received no assistance. Seeking help here as a last resort. Please unlock my account soon or provide any assistance. Thank you.

I'm having trouble logging into my account: s_emi089. I forgot my password, and when I enter my new phone number, it doesn't work. My phone was stolen in June [redacted], and I haven't had access since. There are many important photos of me and my little brother when he was a baby that I can't retrieve. I would really appreciate it if you could help me since I've been struggling emotionally ever since.

Hello, I am having trouble logging into my account: s_emi089. I have forgotten my password and when I try to enter my new phone number, it doesn't work. My phone was stolen in June [redacted], and since then I have lost access. I am kindly asking, or even begging, for your help to assist me further. There are many important photos of me and my little brother when he was a baby. Since that time cannot be brought back, I have been struggling a lot.

Someone created a fake Snapchat account pretending to be my partner, using the username cazza-[redacted]. They used my phone number for the password reset, leading to the verification code being sent to me and allowing me to access my original account. I'm feeling stressed, anxious, and vulnerable due to this situation. Is there a way to trace who created the fake account to address this issue?

Hello, in September, I posted funny videos on my stories with the account name moneymagnet999. I used my account for both memes and personal content. Suddenly, my account disconnected, requiring me to log in again. However, I encountered an issue as it stated that my account was temporarily locked. I am confident that I did not violate any of Snapchat's rules, as I have never received a warning. Despite attempting to log in multiple times, I received a message informing me to try again later. I have already reached out to the Snapchat team numerous times, with this being my fourth attempt since September. It has been four months now, and I am unable to access my account, nor create a new one without explanation. This situation has left me feeling disheartened as my Snapchat account holds many cherished memories and interactions. I kindly request that my account moneymagnet999 be reinstated, and I am hopeful to regain access to Snapchat soon.

I created a new account for a prank, and now I can't access my main account. When I try to log in, it says my password is incorrect. I even changed my password, but now my username is linked to the prank account. All my important memories and friends are in my main account, and I don't have their contact information. Please help me resolve this issue and unlink the prank account from my main account. Main account: el3.de Current password: dinanumanovic Phone number: [redacted]07 Name: Elmedina Country: Germany

Bonjour, Je me permets de vous écrire concernant un souci avec mon compte Snapchat. Mon compte a été signalé par l'application et supprimé ensuite. Je vous explique la situation : j'ai envoyé un photomontage qui a été mal interprété comme quelque chose de pédopornographique, alors que ce n'était absolument pas le cas. C'était clairement une blague et je ne posterais jamais quelque chose de répréhensible. J'ai tenté d'expliquer cela au service cliente, mais en vain. Être banni directement de l'application me semble très excessif pour une mauvaise blague. Pouvez-vous m'aider à résoudre ce problème ? Mes souvenirs depuis [redacted] sont enregistrés sur ce compte. Si je ne peux pas récupérer mon compte, pourrais-je au moins en recréer un ? Merci beaucoup. Cordialement, AE (pseudo Snapchat : emilie.avel)

Good evening. I'm reaching out regarding an influencer whose account was deleted, and I feel it's unjust. I kindly request your assistance in helping her recover her account. Her name is Poupette, and her Snapchat handle is benchrifkenza. She solely produces content and engages with her audience on this platform, which is essential for her work. Many supporters appreciate her content, and it's disheartening to see her account gone. Please reconsider restoring her account as she has not violated any policies. Thank you and have a good night.

I recently changed my phone number a few days ago due to harassment. I haven't had the chance to update my new number on Snapchat and now I'm locked out of my account. Despite having all the necessary account information, I am unable to access my account because I can't receive the verification code on my old number. This account is essential as it contains precious videos of my son that I can't afford to lose.

I believe there may be an issue with my Snapchat. It seems like I am only able to add Americans. Initially, I had trouble searching for the first person, but eventually, I found them and clicked "add," with no response. The next day, they were added. However, after two days, it seemed like they deleted me. I also experienced issues with seeing their score and adding friends. The following day, my profile appeared deleted. The same problems occurred with the second person, where their score vanished, and they did not respond for 13 hours. Snapchat did not show that the message was read, and later my profile indicated they deleted me. I believe there may be a technical problem, and I hope for a solution to reconnect with my friends. Looking forward to your assistance.

I suspect an issue with my Snapchat. The problem seems to be with me adding American contacts. Initially, I couldn't find the first person and when I tried to add them, there was no response. After some time, they were successfully added, but then deleted me two days later. I couldn't see their score and couldn't add friends. My profile seemed deleted. The second person was responsive, but their score disappeared, and they took long to reply. Despite them reading my message, Snapchat didn't indicate it. Eventually, my profile showed they deleted me. I believe this is a technical issue. I hope you can investigate and help resolve this problem so I can reconnect with my friend. Anxiously waiting for your assistance.

Before logging out of my Snapchat account, I reset my password to "Ninipoo13" to ensure I could log back in. However, I am unable to access my account now due to an incorrect password error, which I believe is an issue with Snapchat. I have cherished memories and important photos stored on my account, including those of deceased family members, and I have been attempting to regain access for over a year. The link to update my email has expired and isn't working when I try to use it. I urgently need help to retrieve my account, as I have been unable to do so for an extended period. My email for Snapchat is [redacted], and the associated password is "Tiriina13."

Dear GetHuman Support Team, I am encountering an issue with logging into my Snapchat account. It seems that my account might have been compromised as there are activities I am not familiar with. I kindly request your assistance in regaining access to my account and potentially removing any messages sent by the hacker. Being a family man, it is crucial for me to restore access and review any unauthorized actions. Upon attempting to log in, I receive the error message "Oh no, your account has been temporarily locked!" This situation is similar to a past occurrence, but this time, someone accessed my account from a different location, causing concerns among my friends who received messages they suspected were not from me. For further communication, please reach me via email at [redacted] Additionally, my updated phone number is now +[redacted]7, as my previous number was +[redacted]4. Thank you for your understanding and cooperation. Best regards, Fabian Schumacher

A few years ago, my original Snapchat account was hacked and it remains temporarily locked. I can't access it because the hacker changed the email associated with it. I've been trying to recover it by providing my previous email to Snapchat support, but their automated system only recognizes the current email, set by the hacker. It's heartbreaking as my account has memories from 2[redacted], including photos and contacts of family that I'm afraid I might lose forever. I've been devastated by this loss and I'm desperate for help to regain access to my account. I hope someone can assist me in recovering it.

I have reviewed the terms and conditions, and according to the reasons provided below, I do not believe my post violates any of them, specifically in regards to its use in a movie scene. I suspect my Snapchat account was deactivated due to a content violation relating to 'drugs.' The content in question was from a film scene I was recording for a college project, which included a depiction of drug use using flour as a substitute. No actual drugs were present in the video. My followers are aware that I frequently post about filmmaking and related scenes. I kindly request the reactivation of my account bearing in mind the circumstances. If reinstated, I assure you that my future posts will adhere to your terms and conditions. The account details are as follows: Username: ralphysymo Email: [redacted] Phone: [redacted]5