Snapchat Customer Service Issues

The other day, I woke up to find that I had been signed out of my Snapchat account. In a panic, I tried to reset my password, but none of the attempts worked. I ended up creating a new Snapchat account, assuming the old one was deleted. This new account is linked to the same email address as the old one. However, my friends informed me that my old account still exists on Snapchat, even though it's not active, leaving me unsure if it was hacked. When I contacted Snapchat support, they only mentioned my new account in the email they sent me, not addressing the old one at all. Just to clarify, I now have two Snapchat accounts associated with the same email address, and I need help unlinking that email so I can access both accounts.

Hello, I encountered an issue with my Snapchat account that requires assistance. My sister accidentally deleted the app from my phone, and upon reinstalling and logging in, I received a prompt (visible in the uploaded file) requesting verification through an email address, which I've been locked out of for nearly two years. Despite multiple attempts, I have not been able to recover access to that email. This poses a problem as it is the only means for Snapchat to confirm my identity and I have no way to access it. I am seeking guidance on how to proceed with verifying my Snapchat account under these circumstances. Is it possible to update my email or phone number for verification instead? The account holds sentimental value as it contains memories dating back to [redacted]. Any assistance in resolving this matter would be greatly appreciated.

I recently relocated from Pakistan to North Cyprus and failed to update my phone number associated with Snapchat. After updating my device, all my data got erased. Despite knowing my password and email, I'm unable to log back into my Snapchat account because the verification code is being sent to my old number, which is inactive in my new location. Unfortunately, my old sim card doesn't have roaming service, making it impossible to receive the verification code. I have cherished memories stored in that account from over 5 years of use. I seek guidance on how to regain access to my account. The email linked to my Snapchat account is ([redacted]).

Subject: Appeal to Recover Snapchat Account Dear Support Team, I am Viktor Dedvukaj, a dedicated user of Snapchat for many years, relying on it as my preferred social media platform. Unfortunately, I recently encountered an issue where I was locked out of my account and received notification that it had been permanently banned. Despite my attempts to contact Snapchat support, I have been unsuccessful in recovering my account. The memories stored on my account are irreplaceable, including valuable photos of a deceased family member, personal growth moments, and connections with loved ones abroad. Snapchat has been an integral part of my daily life for years, helping me stay connected with friends and family, including sharing a meaningful relationship with my girlfriend. Having exhausted all other options, I am reaching out in a final attempt to appeal for the reinstatement of my account. Regaining access to my account would not only restore cherished memories but also carry significant sentimental value. I eagerly anticipate a resolution to this matter. Thank you for your attention to this concern. Sincerely, Viktor Dedvukaj Snapchat Username: viktor_dedvukaj

I am in the process of getting a new phone but unfortunately, I cannot recall my password. I altered it some time back suspecting unauthorized access to my account. The issue now is that although I set up a Snapchat account on my old phone before changing the password, I have been unable to access my account on my new phone due to the inaccessibility of the phone number linked to it and an unverified email address. Even after attempting the "forgot password" option and purportedly receiving the reset email on my current email address, the emails are not coming through. I still have access to my old phone and the associated email, which may be beneficial in resolving this matter. It is crucial for me to update or recover the password promptly to safeguard my memories and connections on Snapchat once I switch to the new phone.

I recently purchased a new phone and signed into Snapchat on it. The device seems to have been banned because shortly after, I received a 'temporarily locked' message on my account. I decided to wait until the morning to try again but when I attempted this morning, I received the same 'temporarily locked' notification. Upon visiting the Snapchat support page, I discovered that my account has been permanently banned for logging into Snapchat on the new phone. There were no warnings or second chances given before this ban. I feel this is unjust as I have not violated any rules other than using a new phone to log in. I believe there has been an error and I hope you can review my account. I have always followed the rules on Snapchat, and I find it extremely unfair that I have been permanently banned for simply logging in on my new phone. The phone is second-hand, which may have caused the issue. Thank you for your assistance, and I look forward to your response.

I am having issues logging into my Snapchat accounts. I created two accounts, but both have been temporarily locked before I could even use them. I followed all guidelines and have not violated any rules. I have tried reaching out to Snapchat support, but only receive unhelpful automated email responses. I am unsure if the problem is with my iPhone 11 Pro Max. Each account was created with different emails and phone numbers, and I have attempted to access them both before and after the recent update. I just want to be able to send streaks to my friends, but I am unsure of what steps to take next.

Hello, I’m reaching out for assistance as I need help recovering my Snapchat account under the username xo.smileykiley. I suddenly got locked out of my account around a month and a half ago without any explanation. I am puzzled and frustrated as I have not violated any policies and have been using this account since [redacted]. Despite attempting various methods and even reaching out via email, I have not received any responses or solutions. This has now become bothersome because I cannot communicate with my friends, and I have valuable memories stored in that app. I attempted creating new accounts to no avail. Additionally, when I do manage to log in briefly every 12 hours, I am unable to verify my phone number. I am at a loss on how to rectify this issue and kindly request your assistance in resolving it. Your help in regaining access to my account or enabling me to create a new one without recurring lockouts would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Kiley Haberstroh

I need help with my Snapchat account. My girlfriend changed the password multiple times and then deactivated the account. When I try to reactivate it with the correct password, it gives me an error saying, “please check connection and try again.” It's not saying the account is locked, but I can't log in. I've tried deleting and reinstalling the app and restarting my phone without success. How can I regain access to my account since I can't reset the password on a deactivated account?

My Snapchat account was not only deleted but also locked. When I tried to log back in March, it wouldn't allow me and randomly locked me out. I want to emphasize that I have never violated any of Snapchat's rules. I was not provided with a reason for being locked out. Please, can you assist me in recovering my account? It is puzzling to have accounts locked without cause and then to be told they cannot be unlocked. I am currently unable to communicate with friends as I relied on Snapchat for this purpose. I apologize if I seem frustrated, but this situation has left me quite upset. I am looking forward to a prompt response, hoping for a human reply rather than an automated one. I am eager to regain access to my old account.

I need to update the phone number linked to my Snapchat account. The current number is from a year ago and I cannot reset my password via email due to two-step verification, which I never set up. Instead of sending the reset link to my email, it keeps sending a code to the old number. I have reached out to several cell phone carriers to try to reactivate the old number, but with no success. I have valuable personal data spanning over six years on that account. Despite never enabling two-step verification, I am puzzled why it's sending a code to that inaccessible number. I have contacted Snapchat through various channels but haven't received any helpful responses. I am willing to provide any necessary verification to regain access to my account. Your assistance in resolving this matter promptly is greatly appreciated. Thank you.

Hello there. I've been unable to log in to my Snapchat for the past 4-5 days for more than 60 seconds. I've reached out to Snapchat support over 6 times. Occasionally, when I try to log in, it says my account is temporarily locked. However, when I attempt to unlock it via my computer, I'm unsuccessful. Yesterday, I managed to unlock it, but I was kicked out after only 2 minutes. I haven't breached any guidelines. I'm puzzled by the inconsistency of being able to access my account. This is frustrating as I rely on Snapchat to communicate with friends and have cherished memories saved there. I'm seeking human assistance, not automated responses. It's crucial for me to resolve this. Additionally, I'm unable to create a new Snapchat account on my phone. Please assist me with this issue. Thank you.

I recently experienced a hacking incident on my Snapchat account. Yesterday, I was unexpectedly logged out, and upon trying to log back in, I was informed that my account was temporarily locked. Despite my attempts to unlock it on snapchat.com/unlock, I was told it had been permanently locked due to a compromise. I received an email confirming the security measure taken by Snapchat to protect my account. Unfortunately, I'm unable to access my account or create a new one as any new attempt gets immediately locked. It's frustrating to learn that the device where the account was locked prevents me from creating a new one, especially without understanding why I was hacked. Although I've reached out to Snapchat via email, based on my and others’ experiences, their support seems unreliable. Thank you for any assistance.

My account was unexpectedly locked, and although I managed to unlock it briefly on the browser, it keeps kicking me off after about 5 minutes. Now, every time I attempt to log in on the browser, I encounter an error message instructing me to try again later. I am unable to verify my phone number, and the email verification link never arrives in my inbox. This account holds years' worth of memories, friends, photos, and videos. I maintain that I have not violated any terms of service and it's unjust that I've been locked out. I am eager to retrieve my data. Despite reaching out to Snapchat multiple times, their support has not been effective beyond advising me to reset my password (which I did three times) and verify my number (an action that fails).

I've been logged into Snapchat, but due to homework, I haven't been active. As an 18-year-old girl, I use Snapchat to study with friends who share the same career interests. My account is locked, causing me stress as I have not used it lately and avoid drama. I am unsure why my account is locked despite not engaging in any inappropriate activities. I am requesting assistance to unlock my account as I have not done anything wrong. When I opened the Snapchat app, I found myself logged out with my account locked for unknown reasons. I apologize for any inconvenience and kindly ask for my account to be unlocked promptly.

I recently discovered that there was a picture of drug paraphernalia posted on my Snapchat account by a friend who had access to it. Unfortunately, I received an email from Snapchat support notifying me about this issue. I have been using the app for nearly four years and I have many valuable photos and memories stored there. I am hoping to find a way to recover my account or retrieve my important photos. If that is not possible, I would appreciate the chance to create a new account. Thank you. -Michael Marciana

A few days ago, my account was compromised, leading to its termination due to actions against the terms of service. Despite my numerous attempts to seek assistance from Snapchat support, I have been met with unhelpful responses that do not address my issue. I understand if retrieving my old account is not possible, but I request the ability to create a new one. This situation feels unjust as I am facing consequences for actions I did not commit. I am frustrated and disappointed that Snapchat's support team has not been more accommodating to me as a user. I urge Snapchat to consider allowing me to open a new account under these circumstances. It is essential for fairness that innocent users are not penalized for unauthorized activity on their accounts. Snapchat should investigate such situations thoroughly.

Hello, I am experiencing frustration with my locked account. Despite reaching out for assistance, I am dissatisfied with the lack of support provided. I am unsure why my account has been permanently locked as I have not violated any terms of service. After being without my phone for three months, I discovered my account was locked upon its return. This situation has caused me great distress as my account holds all my cherished pictures. I urgently seek help to regain access to my account, which is a significant part of my life. Failure to receive assistance may lead me to escalate this issue further and express my discontent with Snapchat. I have heard of cases where friends successfully had their permanently locked accounts restored after seeking help, and I hope for the same outcome. My Snapchat account is "ea_dreams." Your prompt support is greatly appreciated.

I am facing two frustrating issues with Snapchat. Firstly, there are numerous accounts using my pictures to deceive and scam others, despite my efforts to report them without any action taken. Secondly, my account is being consistently targeted by a girl who reports my posts even when they don't violate guidelines. For instance, a harmless photo of me and friends in heels was removed after being reported. This situation is unfair as many people are losing their accounts and memories due to individuals abusing the report system. I suspect the automated nature of the report system is causing unwarranted post removals and account deletions.

I believe I accidentally shared a photo of my prescribed medication on my story. When I attempted to log back into the app, a message appeared momentarily, and I missed my only opportunity to address it. I tried reaching out to Twitter support, but I found them to be unhelpful. Additionally, I fear I may have lost access to the email linked to my account and I am unable to recover it. Losing contact with friends worldwide and potentially losing precious memories, including videos of my children, holidays, and work, has left me devastated. Dealing with anxiety and having difficulty leaving my house, this situation is significantly impacting my mental well-being, and I feel myself spiraling into depression. Any assistance would be greatly appreciated. Regards, J.