SmileBox Customer Service Issues

I need assistance with canceling my account. The subscription costs $9.99 per month and was set to renew automatically, which I was not aware of. I intended to use it for only one month. Additionally, I am encountering an issue where the program is inaccessible. The screen does not display any icons and cannot be removed. Due to this, I am unable to utilize my subscription even if I desired to. Please proceed with canceling my subscription. I utilized the computer-installed program, not the online version.

I am experiencing an issue where "fi" appears on my screen, preventing access to old files, specifically, two funeral videos I have been working on. Smilebox's website no longer enables the usual video creation process, even after I renewed my yearly subscription for $54. I have relied on Smilebox for many years without any problems, but this issue has persisted for over a month, leaving me frustrated and desperate for assistance.

I am Mona L. I have been repeatedly charged $47.88 by Smilebox for a service I never ordered. I request a refund for these charges, as they are unauthorized. Please ensure no further incorrect charges occur and close any account under my name. Thank you for addressing this issue. Email me a confirmation when resolved. My address is [redacted] Fairwinds Ave., Zachary, LA [redacted], for postal contact.

Hello, I paid $62.79 CAN for Smilebox on December 11, [redacted], and $35.88 USD on January 27. Unfortunately, I am unable to launch either payment. Can you please assist in refunding one of these payments and restoring my access to Smilebox? I have heavily utilized the program to keep in touch with my 17 grandchildren and great-grandchildren. I'm 93 years old and have been without access since around January 31. I have already emailed request # [redacted] three times without any response. I would greatly appreciate any help in resolving this issue. Thank you, Sincerely, D. Novak. Email: [redacted]

I have been a Smilebox subscriber since around [redacted]. I always made video slideshows without issues until recently. Despite multiple attempts before and after Christmas, I couldn't create a slideshow to send for the first time last year. Just recently, I started one, only to find it gone the next day along with my previous creations. I reached out to Smilebox over a week ago via email but haven't received a response yet. I'm frustrated and wondering if this company is still reliable or if it's turned into a scam. I'm not happy about missing sending a Christmas smilebox, and now I'm having trouble with a slideshow for my son's 40th birthday. I would appreciate a refund for my premium subscription renewed just before Christmas [redacted]. It's disappointing to receive no replies to my emails, especially when it's time for subscription renewals. I hope for some assistance. Thank you, Jackie S.

I have been a loyal Smilebox customer for over a decade. In September [redacted], I was billed for my annual fee, which is expected. However, upon trying to access my account recently, I noticed some changes. It appears that there may be a new owner and the platform has been updated, resulting in some of my saved images being inaccessible. I am having trouble viewing some of my older creations, and this concerns me greatly as I have a substantial amount of content on my account, spanning over 8 pages of creations. I treasure the memories captured in these Smileboxes and would hate to lose them. Today, I urgently need to create a Smilebox for my son's 17th birthday invitation, but I am struggling due to these issues. I kindly request assistance in restoring my account functionality. Kindly reach out to me at [redacted], as I find it difficult to troubleshoot these problems without direct assistance. Thank you for your attention to this matter. - L.D.

I have the original Smilebox program created by Hallmark. When I attempted to open it on my computer, all I saw was a symbol on a white background and it wouldn't go away when I tried to close it. I had to restart my computer to get rid of it. I uninstalled the Smilebox application, but I'm looking for the correct software, not the newer version. I have more than 10 pages of Smilebox projects that I don't want to lose. Your assistance is much appreciated. Thank you.

I would like to cancel my subscription and receive a full refund of $59.99. If needed, I am willing to accept a partial refund to account for one generated card. The product did not meet my expectations, prompting me to cancel the subscription. I expected the refund to reflect on my credit card by 2/17, considering the charge was made on 2/14 at 1:25 pm and the cancellation was requested on the same day at 6:18 pm, within a five-hour window. I do not understand the statement in the cancellation email about the subscription being terminated at the end of the current period. I prefer the cancellation and refund to be immediate. I have not been able to reach your customer service via the provided number.

On February 13, [redacted], I inadvertently got charged $59.99 on the Smilebox website. Despite not using their services, I requested a cancellation on the same day. Although they acknowledged my cancellation request, on February 18th, they charged my account again. When I tried to reach out, the email was no longer valid, and their phone support was unavailable. From: Alina Hazarian (Smilebox Support) Sent: Friday, February 19, [redacted] 5:54 AM To: Melindap8 Subject: Update: Your support request Hi Melindap8, We've addressed your support request [redacted]. We apologize for the inconvenience and would like to offer you a free upgrade to Smilebox Pro, granting access to various features. Please respond to this email within 48-72 hours if you wish to accept this limited-time offer. Thank you, Alina Hazarian Smilebox Voice of Customer Team

I signed up for Smilebox app on December 31st to create my Happy New Year card. I had a hard time including music, so I cancelled the same day. Despite advertising as free for a month, Smilebox charged me $59.99 instead of monthly charges. I am disputing this charge with my bank. Today, I tried chatting with Ellen, who connected me to JustAnswer. They mentioned a $5 refundable charge for a lawyer's help. I chatted with Pearl Wilson for 5 hours and then with Chris from 6YP but didn't receive help. After 5 hours, I disconnected. Please refund my money. - Jyoti L.

I recently lost access to my old Smilebox account, which I've had since [redacted] due to the discontinuation of Flash player. I've now switched to the new version of Smilebox, but I'm facing some challenges. I'm unsure about the photo limit for each creation, how to add text to photos, and how to incorporate different music. I typically create photo slideshows with my travel pictures and would like to add captions to remember each moment. Additionally, I would like the flexibility to choose which photos to include and rearrange them as needed. Considering these difficulties, I'm contemplating canceling my Smilebox subscription and exploring alternative software options. Any recommendations for a new program would be appreciated.

To the team at Smilebox.com, I have made several calls over the years, including a recent one where I spoke with a representative. They confirmed I have a "FREE ACCOUNT" with no charges on file. However, I have been consistently billed $47.88 on my credit card since [redacted]. As a "FREE ACCOUNT" holder, I believe I am entitled to a refund for these unused services. I am not just seeking an apology or an upgrade to premium; I would like this issue rectified promptly. While I have enjoyed using your product, not being able to access its full features despite paying for them is disheartening. I appreciate your swift attention to this matter.

I have had a paid subscription to Smilebox for at least three years using the account [redacted] However, when I retired in [redacted] and moved to the Philippines, I did not update my payment information, causing my subscription to be discontinued. I am interested in accessing the numerous Smilebox projects I have created and am considering resubscribing. I currently have a free account with the same email and plan to upgrade if I can access my previous projects. Additionally, I have another free account under [redacted], which I would like to cancel if I can access my past projects with a paid subscription. I am experiencing difficulties with the Smilebox software, as I see a Facebook icon and the letter "i" instead of the program. How can I download the latest Smilebox software? Thank you in advance.

Hello, my name is Elma Stonefield. I signed up for a pro subscription to Smilebox for AUD13.99 per month. I received receipt No. [redacted] on Saturday, May 1st, [redacted]. However, my account was charged $[redacted], which was unexpected. If this was for an annual subscription, it should have been $[redacted].88, not $[redacted]. I am quite upset about this discrepancy and would appreciate a prompt explanation regarding this matter. Thank you, Elma Stonefield.

I have encountered recent issues with the functionality of creating and saving my Smilebox slide shows. After spending time creating a slide show with captions, I saved and previewed it, only to find that when I sent it to myself, the captions were jumbled up and did not display correctly. This has been an ongoing problem for me with the new version of Smilebox, causing me to miss a deadline and experience significant frustration. Given the extensive time and effort I have put into using Smilebox over the years, I am now seeking recommendations for an alternative program to create slide shows. If anyone has suggestions for a reliable and user-friendly program, I would greatly appreciate it.

I have been a member of Smilebox since [redacted]. I have been making automatic payments annually. I have been trying to update my payment information, but the process seems confusing. I would like to maintain the same service I have been enjoying for the past 10 years without losing my saved Smileboxes. I have read that I may need to cancel my current subscription and start a new one to make the updates. Can you please clarify this policy for me? Additionally, my computer shows that I have the latest version of Adobe, yet I keep receiving messages prompting me to download an update. However, the download process seems to be stuck in a loop and does not complete. I simply want to ensure I can continue using Smilebox with my updated payment information. Thank you.

Hello, I bought Smile Box for $47.88. However, when I attempt to upload my music to my creations or share via email, I am prompted to purchase the premium version. Even though the basic service is supposed to be free, I am being charged $47.88. This issue has been persistent since the beginning, and I haven't been able to use the service. I would like a refund or credit for this problem. Thanks

Hello! I've been a Smilebox user for years and have created many special slideshows. After a break from using the service, I recently logged in to find most of my slideshows missing. Only my cards remained, causing me great distress. I spent countless hours on these creations and have always kept my account active. With the new platform and lack of human customer service, I am struggling to understand why my slideshows are gone. I never received any warnings about deletion. Where could they be, and how can I get them back?

Since the recent upgrade on the Smilebox platform, I've noticed some significant issues. I tried to create a slideshow with up to [redacted] photos, but the program only allowed me to add [redacted] photos and then wouldn't save it. Additionally, the autofill feature didn't arrange the photos chronologically, leading me to spend hours arranging them manually, only to be unable to save the slideshow. The program seems to be getting worse with each so-called "improvement." Does anyone have suggestions on how to save the incomplete slideshow or finish it successfully without encountering these issues?

Last year I contacted your customer service about an unauthorized charge of $47.88 for an account that my daughter, Katelyn Osland, had set up. We canceled the account and the charge was reversed on November 24, [redacted]. However, I have been charged again despite not having an account with you. It is frustrating not to be able to cancel since I cannot sign in, and the lack of a contact phone number is poor customer service. I have reported this new charge as fraudulent to my credit card company under the name Renee Gravalin, the cardholder. Please cease these charges as my daughter and I do not use Smile Box anymore. If this continues, I will escalate the issue to the Better Business Bureau. My daughter attempted to log in but couldn't recall the username/email, likely due to the account being closed last year.