SmileBox Customer Service Issues

I attempted to subscribe for one month on Smilebox, but was mistakenly charged for a one-year subscription. Upon requesting cancellation, Smilebox replied, "Your subscription will be canceled after this current subscription period." I am confused by the response as it does not clarify if I am subscribed for one month, one year, or none at all. This lack of information is frustrating.

I am a paying member and I am experiencing an issue with viewing captions on my Smilebox creations when sending them to myself or a friend. My friend uses a Mac while I have a Dell. I am concerned about the future of the service when Adobe Flash is no longer supported. For now, I need help figuring out how to solve the problem with the captions not displaying correctly. - Pat

The app is not responding properly. It repeatedly shows "setting up template" without progress. Also, when I attempt to get support for mobile photo uploads, I encounter issues when entering my cell phone number without the country code. The process stalls, and I cannot exit the page. I need to completely leave the site. Please cancel my renewal as I am too frustrated after spending three days trying to resolve these issues. I have been a long-time user and have tried troubleshooting on both my new computer and Android phone.

I contacted you a few days ago about my issue in creating a Christmas slideshow. I have attempted multiple times with several days in between, but it continuously asks me to wait while retrieving my template. I renew my subscription every year specifically for my Christmas cards, but now I have missed the deadline to send them out. It's incredibly frustrating. I am disappointed that I didn't receive a response to my previous inquiry. If you do not plan to address my concerns, I kindly request a refund for my renewal subscription.

I bought a Premium Smilebox Plan for $64.50 on September 6, [redacted]. However, I have been unable to access the Premium features as when I log in, Smilebox only connects me to a Free Basic account. I suspect there might be two accounts set up in my name under [redacted] Once this issue is fixed, I hope to have the renewal date adjusted to account for not being able to utilize the plan for sending or saving anything since the initial purchase on September 6, [redacted].

I purchased a trail for $5.99, but I was charged $59.99 and now they want to deduct $[redacted].00 next month without my consent. I emailed them but received no response. I am extremely frustrated as it seems like they are taking money without permission. I have had no luck reaching them except through email, which has been unhelpful. I am considering legal action due to what feels like a deceptive practice. My experience with Smilebox has been awful. I advise against using their services.

My email address is [redacted]. When attempting to log in to Smilebox, I receive a message stating the email is already in use. I am confident this email belongs to me. How can I prove my identity to Smilebox and resolve this issue? I reside in Sedona, Arizona, with my wife, Vivi. Any assistance is much appreciated.

I recently bought a package that allows me to add music to photos and share them. I haven't used the app much since I first signed up, but now it's not letting me share. I'm quite frustrated with this program as everything seems like a hassle. I don't feel comfortable upgrading with this unreliable program. I'm considering either getting a refund or receiving a free upgrade to test it further. If this doesn't work out, I might have to explore legal options. My subscription was purchased by my son-in-law, Joshua Martin. Thank you. Jesusa C.

I signed up for a SmileBox account in May or June of [redacted]. Around 9 months later, I attempted to cancel my monthly subscription through their website and by calling the number listed on my credit card statement, but the cancellation requests were not acknowledged. Now, over 3 years later, I am still being charged a higher monthly fee on my credit card, despite my efforts to cancel the account.

I am having trouble navigating the Smilebox website. I considered upgrading but couldn't locate their details for payment. Clicking 'Get Premium' causes the screen to flicker, making it impossible to proceed. Additionally, pricing information is challenging to find and is only displayed in dollars without specifying the currency type. As a customer in Canada, knowing if it is in Canadian, American, or Australian dollars affects my decision due to currency exchange rates. I am unsure about potential international transaction fees my bank may charge. Transparency regarding payments and a clearer website layout would make it easier for customers like me to engage with Smilebox's appealing product.

I recently used Smilebox and noticed an unauthorized charge of $[redacted].99 on my account, despite only signing up for the free version. I have attempted to contact them via email after finding no phone support available, but have received no response. Upon checking my account settings, it seems someone upgraded my account without my permission, and I'm unable to cancel or make changes. This lack of customer service and transparency is unacceptable, and I am requesting a refund. This experience feels like a scam and needs to be addressed by reporting to the BBB.

I've been a Smilebox user for over nine years, but I can't access my files to print the books I've created. I'm unable to cancel my subscription due to the desire to print my creations accumulated over the years of no use. Despite my attempts, I keep ending up with a new membership when trying to log in. I've previously reached out via email to resolve this, but received no helpful response. Could you assist me in accessing and printing my creations? I'm unsure if the email provided is the one associated with my account; here's an alternative email - [redacted]

Hello, I've been using the Smilebox App/Icon on my computer as a member for a while. Back in December, everything worked fine when I accessed it. However, upon logging in recently, instead of the usual interface, I see a box with the letters "f" and "i" in it. Clicking on it doesn't do anything. I tried to access Smilebox via Google, but the layout seems different from what I'm used to, and all the creations that weren't saved as JPG files are missing. I put a lot of effort into creating my pictures over the past months, and now they've disappeared.

I had been using the original Smilebox program through the app for years, where I had many Smileboxes saved. When the online version launched, I signed up for a yearly subscription starting from last September. However, the app no longer connects to the downloaded program, and the online version only shows two Smileboxes I created through it, not the ones from before. Despite the online page saying my subscription is cancelled, they are still charging me monthly through Paypal. I filled out an online request for help, received an email confirming they got it, but have yet to receive any assistance after a week or more.

I have been a member of Smilebox for years. Recently, I received an email stating that as a long-standing member, I would no longer need to pay for premium services. Following the instructions provided, I upgraded my account through the app. However, I encountered issues accessing my account through the app afterward. To my surprise, I discovered a charge of $47.88 from Smilebox Inc. on Dec 21, [redacted], billed to my PayPal account. Upon trying to log in through a web browser, I was prompted to update my password only to find my creations missing, and my premium status gone. I am eager to resolve this matter promptly as I wish to continue using their services without interruptions.

I experienced issues using Smilebox without Adobe Flash Player; my screen only displayed an F & I. My Smilebox service was renewed on 12/11/20 with Mastercard, and my husband accidentally made a duplicate payment under Rita Bolster at [redacted] The new Smilebox interface is vastly different from the previous one, causing all my creations and contacts to disappear. I would appreciate assistance in resolving these problems. Rita Bolster can be reached at [redacted] or [redacted] Thank you.

I have been a Smilebox user for about a decade, and I am unable to access any of my creations for the past few months. Whenever I try to update my account information, I see an image of a brown letter "f" and a blue "i" in a box, and I get stuck on that page and have to restart my computer to exit. I value my history with Smilebox and would like to resolve this issue to prevent losing my account and creations. Although I understand the need to update my payment information, this accessibility problem predates the recent payment update. I hope someone can assist me in understanding the recent changes so that I can continue using Smilebox seamlessly.

I received a response from Smilebox stating that I paid for a subscription and used it to create an invitation on the 14th of January titled “Get Well Soon, Giraffe.” Although I did create the card, I was initially under the impression it was for a one-time use. Regrettably, I mistakenly signed up for a premium account when prompted to create an account. Upon realizing this error, I promptly canceled the account without using the card created. Considering the current challenging circumstances, I cannot afford a premium account. The sudden charge of $60 for a service I did not fully utilize is concerning. My intention was simply to send a one-time card to a friend for a fee I believed to be around $5. It is neither fair nor ethical to charge me $60 for a service I did not even proceed to use.

I have been a Smilebox member for several years without issues. However, this year I have encountered problems accessing the site after my membership renewed. I have since cancelled my membership, but I am still being charged for January ****. I am very frustrated as I have enjoyed using Smilebox for years. I have sent multiple emails and have not received a response. I urgently request a refund for this year due to the access issues. My confirmation number is [redacted]. Thank you.

I am experiencing an issue with my Smilebox account suddenly disappearing and becoming inaccessible. When I click on the icon, a large "fi" appears in a box, and it won't close no matter what I try, forcing me to shut down my computer. I have been trying to reach out to Smilebox via email since January 13th, when I first encountered this problem. Despite one initial response mentioning an "unusual workload," I have not heard back in 13 days. I rely on Smilebox for work and have a yearly subscription I renewed in September [redacted]. Given the issue with Adobe Flash Player being discontinued, I need assistance on how to fix this and regain access to my account. Despite sending them multiple emails, I have yet to receive a response.