SmileBox Customer Service Issues

I appreciate the features of this application, but I was surprised to discover that I was charged for an entire year when I was expecting a monthly fee of $5. As a teacher, I only utilize this application annually to create a slideshow for my classroom. I recently upgraded to the premium plan assuming it was a $5.00 monthly charge, only to find out that Smilebox took $59.99 for the entire year upon payment. Following this, I contacted my bank to halt the transaction. I am reaching out to formally request the cancellation of my subscription today. I kindly ask for a prompt refund since the payment was just processed and I have not utilized the service. It would be beneficial if your company could introduce a single payment option for individuals like myself who have infrequent usage. Paying for a whole year when I only need it once annually does not align with my needs. Furthermore, it may be advantageous to incorporate more flexible payment options given the current pandemic situation. Thank you.

I am facing a challenging situation with a sentimental memorial slideshow I created on Smilebox. It contained [redacted] slides with special music, but it was unexpectedly deleted and the support team has been unable to fully restore it. Despite my efforts, the functionality of the restored version is limited, and I am struggling to save, share, or even access the slideshow properly. I have reached out to Smilebox over several months, but the customer service experience has been frustrating with no real solutions or communication. This slideshow is a meaningful tribute to my mother, and I am hopeful for assistance to resolve this issue and regain the full functionality of my memorial presentation. Your help and guidance would be greatly appreciated.

Hello, my name is Crystal. I have recently created a new free account, but I had already paid for my premium account earlier this year. I am having trouble accessing my old login because I haven't used Smilebox in a while and can't remember the email and password I used back then. The email address I am currently using is provided below. In the past, I may have used either [redacted] or [redacted], but I no longer have access to those accounts. Could you please assist me in logging into my premium account where I have previous projects saved? Thank you.

I was editing a eulogy for my husband for his Celebration of Life on Tuesday, 6-23. While saving periodically, I paid $[redacted] today for Smilebox Pro. When trying to save again, the loading circle kept spinning for minutes. This had happened before, but this time most files are out of order or gone. I really need help to retrieve my work. Please contact me at [redacted] or call me at [redacted] or [redacted]. Thank you, Lin Watts.

On June 15th, I noticed a charge of $39.98 for a subscription from your company. I intended to use it to send birthday greetings to my son in NY from California using an eCard since it was my first time sending one. However, I didn't find the choices appealing and found the site difficult to navigate. Thinking it was a trial subscription that could be canceled, I would like to request a refund and have the subscription canceled. I've already informed my bank about this issue, and they suggested reaching out to you since you are not a US-based company, which I was unaware of. Thank you, Theresa M. Hall.

Hello, my name is Jane M. I recently joined Smilebox to send an anniversary photo card to friends in the UK. I sent the card earlier today, but neither my husband nor I have received it yet, and it's been several hours. I attempted to locate the card in my transaction history on Smilebox to resend it, but I couldn't find it. I am unsure about what steps to take next. I have already subscribed for a year, but it seems futile if I can't utilize the service. Unfortunately, I missed the deadline for sending the anniversary greeting to our friends in the UK. I would appreciate any guidance on how to proceed. Thank you.

Hello, my name is Tory Wigley Chambers. I created a birthday card for my son on your website on July 27th around 12:30 am. The card was supposed to cost $9.95 but my credit card was charged $35.88. I urge you to resolve this issue promptly. I mentioned your site to others and will share my experience on my blog if this matter is not addressed. I understand the importance of customer service as a business owner. Please contact me at [redacted] or [redacted]. I hope your company will rectify this situation before it escalates. You can reach me at [redacted] Thank you for your attention to this matter. - Tory Chambers

Dear Smilebox, I am writing within 24 hours of attempting to sign up for a monthly subscription to Smilebox. I was under the impression, based on the prominent display on your website, that I would be charged $11.67 per month, not annually. I am unable to afford a $[redacted] charge in the current pandemic situation. My intention was to pay $11.67 for this month to create a birthday slideshow for my daughter to share with family in Hawaii and Alaska. The current situation is unacceptable. Additionally, your Smilebox Zendesk ticketing system seems to have issues from a consumer perspective. I am requesting a refund. I am willing to pay for the month of August, as intended when I signed up, but I do not agree to being charged for the entire year. I kindly ask for assistance. Best regards, Jill Shih

I did not authorize Smilebox to withdraw $[redacted].99 from my account. I had signed up for the monthly subscription of around $11. I am seeking a refund and wish to cancel my subscription. This experience has been deceptive and has left me dissatisfied with the company. I regret not checking the reviews beforehand. I am taking swift action on this matter as I was not prepared for such a large charge. Honesty in business is crucial, and deceitful practices are deeply disappointing. I await your prompt response.

Upon upgrading to SmileBox Pro, I expected a monthly $11 subscription, but was charged over $[redacted] for an annual plan. The upgrade process was misleading, leading to confusion. While working on a project, I encountered multiple issues with saving and previewing. The error messages about project saving failure caused concern about losing my progress. Additionally, I faced consistent login problems, even after changing my password. Due to the wasted time, stress over project safety, and inability to fully utilize the program's features, I am dissatisfied. I attempted to contact support via phone without success, adding to my disappointment. I believe a full refund is warranted, considering the inconvenience and lack of functionality experienced with SmileBox Pro.

I have been struggling to access my Smilebox account for two years. When attempting to cancel this year, I encountered difficulties as they could not locate my account yet still processed a charge. I am willing to maintain the subscription for the year if I can regain access. I suspect my account is linked to an outdated email address ([redacted]) instead of my current one, [redacted] The previous email is no longer active. As a teacher, I am eager to create a slideshow over the weekend and would appreciate resolving this issue promptly.

I have been using Smilebox for my business for years, integrating short videos along with pictures in my creations. However, recently, I encountered an issue where I cannot upload videos despite meeting all the requirements (MP4 format, Quicktime installed, and Flash Player enabled). I even reinstalled Smilebox, but the problem persists. This has put a halt to my work, as I need the videos to complete my projects. I would appreciate it if someone could provide me with a solution to this problem as soon as possible. Thank you in advance for your help.

Support Request: [redacted] I did not authorize a charge of $47.50 from my bank account. I believed I was signing up for a free trial, and the software was supposed to include a free service. Any mention of a premium service costing $3.99 was not something I agreed to. I did not sign up for a trial, and I did not want any charges amounting to $47.88. I have canceled the service and require a refund to my bank account immediately. I have consulted with my attorney, and if the refund is not processed promptly, I will involve the Better Business Bureau. I did not subscribe to any services, and I am unaware of how my account was upgraded to Premium. I have not utilized any premium features. The issue is not resolved. I would like to have a direct conversation with a representative from your company. Please provide me with a contact number.

Yesterday, I was looking for an invitation template for a High Tea party and came across one called "Starry Lights" that seemed promising. I tried to pay the $2.99 for it as requested, but I couldn't make the necessary edits, so I couldn't use the card. Later, my husband noticed a charge of $53.40 NZD (around $35 USD) from your company for a year's subscription, which I didn't want. I rarely use the computer or need online cards, being 80 years old. I'm requesting a refund of $53.40 NZD minus the $2.99 USD I initially tried to pay but couldn't use. Please process this quickly. I want to cancel any subscriptions immediately due to what I feel was misleading advertising. Thank you, J. Watson.

I have submitted several emails seeking assistance to use Smilebox this year. I have diligently followed the instructions on the website and recently spent a considerable amount of time inputting over [redacted] contacts manually into the system. I composed the message to accompany it and scheduled it to send at a later date since I hadn't completed the slideshow yet. After adding more slides without closing Smilebox, I discovered that all my contacts had disappeared when I returned to check. Despite trying to import them as a csv file, I faced challenges as it kept claiming the wrong extension. Importing contacts from Gmail was also unsuccessful, leaving me with no choice but to enter the details manually. My attempts to seek assistance on this matter have not yielded any responses, and I am now feeling extremely frustrated.

I am experiencing issues with three projects on Smilebox: 1. I am unable to print the slideshow as there are no instructions provided on how to do so. 2. I made a collage but need to correct a typo. However, I am unable to locate the edit page and can only view it as a recipient. 3. I started a new slideshow, but it seems to have disappeared, and I cannot find it. I have been a long-time user of Smilebox, but this experience has been the most frustrating. The "My Projects" section is not easily accessible, making it challenging to manage my projects efficiently.

I am writing on behalf of Mélanie Beauparlant, the director of Le Château des étoiles in Souris, PEI, Canada. She is requesting a receipt for her subscription payment of $64.29 CAD made on November 6, [redacted]. Her current email is [redacted], but we wish to update it to our work email: [redacted] This is quite urgent as we need to submit our monthly receipts today for reimbursement with our association, and missing out is not an option. However, we have not received a receipt from Smilebox.com yet. We appreciate your prompt assistance in updating the director's email address and sending us the receipt. Please reach out to us at 1-[redacted]. Thank you.

Since April [redacted], I've had a Smilebox account. I can't log in now as the password isn't recognized. When trying to reset it, after entering my account email, no new password was sent, despite trying three times. Instead, I was prompted to reset it myself. Even after putting in the new password and confirming it, I can't proceed. Please, help me resolve this promptly. I need to work on my Christmas slide show. Thank you, Valerie Wilson.

Hello! I am currently in the process of making a slideshow for my son's wedding on Zoom. I selected a template and two songs and carefully added the photos. Initially, it appeared to be straightforward. However, when I attempted to upload a file, only around two-thirds of the pictures were included. Subsequently, I had to upload them in separate parts. Now that the photos are in place, I would like to know if Smilebox saves the photos so that I can try them with different templates if I decide to change the current one.

Good morning. I recently tried to create a flyer for my business but encountered an issue. I engaged your services around 11 AM and agreed to proceed. However, I noticed a charge of $[redacted] on my card, prompting me to immediately cancel my plan. I followed up with an email to request a refund as the cost is beyond what I can manage. Despite canceling promptly, my card was still charged. I'm seeking a full refund as I acted swiftly upon realizing the charge.