SmileBox Customer Service Issues

I signed up for your e-card service in December [redacted] and paid for a one-year subscription. Despite not using the service after the initial payment, my card was recently charged $[redacted].40 on 29/12/21 without my consent. I request a refund of this amount and the removal of my credit card information from your system. If this unauthorized charge is not reversed promptly, I will escalate the matter to Consumer Affairs and share my experience on social media. You can reach me via email at [redacted] Please confirm via email that you are addressing this issue and crediting my account promptly. Thank you, Paul Haylock.

As a regular user, I quickly made a congratulations card for my wife and selected "print at home," but instead of the printer dialog, I was redirected to a subscription window. There was no way to return to the printer. Despite attempts, I couldn't get out of this window and had to show the card to my wife on the computer. I was still adjusting to the web app, though I preferred the old one. The repeated subscription pop-up led me to try to access my account, but I couldn't find a way since only auto-pay was offered, and my linked card was no longer valid due to fraud. Now that I like the app, I need guidance on keeping my subscription current without being interrupted by the subscription window when trying to print. I miss the transparency and friendly customer service. I hope for a prompt response as I have more projects to work on.

I had a free account some time ago but couldn't find it when I attempted to log in. I then created a new account but had issues signing in with the password I set. Even after resetting the password, I still couldn't access my account. I'm certain I entered the correct details. My email is correct, and I rely on it solely. I would appreciate assistance in understanding the problem and gaining access to my account. Thank you.

I have finished creating my slideshow and am ready to share it. However, when I try to click on "share" after selecting my creation, nothing happens. Additionally, when I try to edit it, I often encounter an error message saying "Oh snap..." I have attempted troubleshooting steps such as restarting my router, computer, and reinstalling Smilebox. Despite my efforts, I still can't access my slideshow properly. Moreover, the top icons for "choose, personalize, preview, share" are missing, and I only see "save & preview". I have been a long-time user of Smilebox, and this is the first time I am facing difficulties in sharing my slideshows.

Most of the time when I attempt to access Smilebox, I encounter an error message saying it's "unresponsive." This happened again when I was trying to add more photos. I've attempted this using both Chrome and Edge, and keep receiving the same message. It's quite frustrating. I've been a long-time user of Smilebox and this hasn't happened previously. Considering the cost of the service, I believe there shouldn't be ongoing problems like this.

I submitted a help request a few days back but have not yet received a response. Originally, I mentioned that 80% of the time I faced issues editing my creation. Presently, the problem occurs [redacted]% of the time. I can access Smilebox, but whenever I try to edit my creation, I consistently receive an error message stating, "Oh snap! Something went wrong while displaying this webpage." I have attempted to edit it on both Chrome and Edge browsers. My computer is up to date, and I have rebooted my device. Seeking assistance!

I purchased the premium version of this service for the best features available. Unfortunately, I'm experiencing issues as the page becomes unresponsive and I'm unable to edit my work. I have attempted various troubleshooting steps over the last two days, following all the instructions provided to refresh the page, but nothing has resolved the problem. Additionally, I'm facing difficulties uploading more than two pictures at a time as it causes the page to freeze. Despite confirming that my internet connection, computer memory, and speed are all in good condition, I am unable to utilize the service effectively after spending $[redacted]. This is disappointing, especially considering that the site worked perfectly during my free trial.

Dear Smilebox, My husband and I have been loyal customers for around 15 years, and we are concerned because when he logged in recently, all our Smileboxes from past vacations seem to have disappeared. Despite not using the service for 3-5 years, we have continued to pay the $6.99 monthly fee to keep our memories accessible. My husband was trying to work on a memorial for his recently deceased mother and discovered that our account is now labeled as a free account. We are eager to retrieve our old Smileboxes and create a new memorial. Our accounts are under the names Chris and Julie Roberts, with Chris managing the account under [redacted] We have invested between $[redacted].00 and $[redacted].00 over the past 3-5 years to maintain the subscription. It would greatly upset us if our pictures and memories have been lost. We kindly request your assistance in resolving this issue promptly.

I received an email from Smilebox informing me about an upcoming auto-renewal of my membership. When I tried to access my account to update my payment information, I encountered difficulties. Although I can view my slideshows, I am unable to make any changes to my account. Despite reaching out multiple times through email requesting assistance, I have not received any responses. I explicitly instructed them not to renew my membership until I could update my payment details. Unfortunately, they proceeded to charge my credit card without my authorization. I value my slideshows but am frustrated with the lack of responsiveness from Smilebox. I wish to resolve this matter by speaking directly with a customer service representative. I prefer not to fill out forms or pay any fees upfront. A phone call would provide the immediate assistance I seek. I urge them to cancel the unauthorized charge until I can speak with a representative.

I recently renewed my Smilebox subscription but I need to update my email address since my old one is no longer in use. I've attempted to reach out through various phone numbers provided but have been unsuccessful. I didn't get to use my email all last year due to this issue. Please assist me in updating my email address or I will have to cancel my subscription. I am disappointed with the lack of communication channels available. This is my final attempt before I contact my bank to cancel the subscription.

I signed up for an account thinking it was a monthly charge of $11.99 plus an additional $6.99. However, upon checkout, I was charged for the entire year instead of monthly, causing an overdraft in my checking account. Feeling unsure, I canceled my subscription and believe I requested a refund, but I am uncertain as I struggle with emails. Could someone kindly reach out to me? My phone number is 1-[redacted].

I used to have an account a few years ago that I can no longer access. I tried setting up a new account to create a simple slideshow for my granddaughter's 16th birthday, but I couldn't access the old account. When I attempted to create a new one, it said the email address was already in use. I just want to be able to create slideshows occasionally. I've always enjoyed using Smilebox, but this situation is quite frustrating. Any assistance would be appreciated.

I haven't used Smilebox in years and believed I had canceled my subscription. I recently found out I've been billed $6.99 monthly for over four years and possibly more. I'm unsure if my past creations still exist. Any help with reimbursement, finding my old creations, or canceling my subscription would be great. Please reach me at [redacted] or [redacted]