Skrill Customer Service Issues

Hello, I recently logged into my account and added funds using my Mastercard. Unfortunately, I faced an issue where I couldn't make purchases as it kept excluding the added funds. After finding a solution on a YouTube video, I created a second account and transferred the funds there, which worked successfully. When I repeated the process the next day, I encountered problems with making payments, realizing having two accounts was against Skrill policies. I deactivated the old account to rectify the situation. I hope for a resolution regarding the usability of my funds. Thank you for your assistance.

On December 18, [redacted], I was a victim of fraud by an individual pretending to be Sara Gentzel. I came across her on Facebook where she claimed to be selling Rammstein concert tickets in Copenhagen. We communicated through messenger, and she provided a picture of her driver's license and the ticket confirmation. She insisted on using Skrill for payment, emphasizing its security features as listed on the website. I trusted her, but the tickets never arrived. I later discovered she deleted her Facebook and email, but I found an Instagram profile matching her details. I live in Denmark and have reported this to the police and my insurance. They confirmed my actions were correct. I urge Skrill to investigate and refund my [redacted] DKK. I anticipate a response within three business days. Thank you. - Patrick

Hello, I submitted my passport picture for account verification but it has been 8 days and my account remains restricted. Additionally, I withdrew $[redacted] ten days ago, but I have not received the funds in my bank account. Although I believe my SWIFT and IBAN are correct, I am concerned that I may have entered a wrong bank account number, and there is no apparent way to rectify this error. I have contacted Skrill's support team multiple times, receiving only automated responses without a resolution to my issue. To work around the issue of Raiffeisen Bank Bosnia and Herzegovina not supporting Skrill transactions, I used my girlfriend's bank account. Furthermore, I have $50 in my Skrill wallet that I am unable to access. As a freelance writer receiving payment from my boss in Pakistan, this is my primary method of payment. I seek guidance on how to proceed. Regards, Miso

Hello, I'm Luan Albrahimi. My card has been canceled without my knowledge while I'm on vacation in Albania, away from France. I need help reactivating my Skrill card that was canceled without my consent but authorized by someone who found my password. I urgently need my card to withdraw funds to my bank account. Here are the details: Skrill card number [redacted], expiry date 12/21, security code [redacted]. I await your response.

Hello, my name is Luan Albrahimi. Someone has cancelled my card, and I don’t know what happened. I'm on vacation in Albania and not in my home country, France. Please assist me in reactivating my Skrill card. Below are the details of my Skrill card that was cancelled without my authorization but authorized by someone who obtained my password. I urgently need my card as I am in another country and need to withdraw funds to my bank account. Skrill card details: Card number - 5[redacted]-4[redacted], Expiry Date - 12/21, Security Code - [redacted].

Request to Reactivate Skrill Card Hi, I'm Luan Albrahimi. My card has been cancelled without my authorization while I'm on vacation in Albania and unable to access my Skrill card in France. I believe someone has found my password and used it to cancel the card. I urgently need help to reactivate it as I need to withdraw funds to my bank account while I'm abroad. Here are the details of my Skrill card: Card Number: 5[redacted]-4[redacted], Expiry Date: 12/21, Security Code: [redacted]. Your prompt assistance would be greatly appreciated.

I signed up with a new broker to trade in the Foreign Exchange Market. I was instructed to send my funds to an individual's name instead of a business entity. After setting up my account and engaging in a trade, my account was unexpectedly depleted. Now, I am attempting to reach out to the specific individual to whom I transferred the money, but I have not received any response. I am seeking a refund of the $[redacted] payment back to my account. I have decided not to conduct any further business with this individual who is supposed to be a merchant.

Dear Muhammad Jamil, Welcome to your new Skrill wallet. Your account is now active, but to unlock all features, please make a deposit. Once you deposit, you will have full access to all features and can start transactions immediately. You can add funds using various methods like cards, bank accounts, or local payment options. Regarding the issue you faced when trying to deposit from your Neteller account and encountered an address verification problem due to a previous account, causing your account to be blocked, we apologize for the inconvenience. Kindly request unblocking by contacting Skrill support at [redacted] We appreciate your patience and understanding. Best Regards, The Skrill Team

Skrill has restricted all transactions on my account, citing the need for further verification due to reaching a certain activity level. Despite claims of my account being fully verified and having an increased limit, the system prompts me to complete identity verification repeatedly. It is puzzling to see my account seemingly in order, yet encountering errors when trying to make transactions. This issue arose right after my latest deposit, making it even more confusing. The lack of communication from Skrill and contradictory messages about the verification process are frustrating. I am left wondering why they haven't reached out to me directly or responded to my emails.

Hello Team, I encountered an issue while trying to deposit funds into my "Skrill" account using my debit card. During the verification process, I received a message stating, "This card is registered to another account. Contact us for assistance." My friend Ahmed had used my debit card on his Skrill account, which led to his account being permanently closed after some back and forth with your team in January [redacted]. Now, I wish to verify my new Skrill account and remove my card from his old account. Please assist in closing his previous account and help us with verifying my new account. We are eager to become verified users and continue to use Skrill for our transactions using our individual cards and identification documents. My details for the new account are as follows: Srikanth Punugoti [redacted] USER ID: [redacted]00 In order to resolve this matter and establish our own verified accounts, I kindly urge your prompt assistance in this regard. You can contact me at +[redacted]58. Looking forward to your help. Thank you, Srikanth

I encountered an issue on January 15th. I had transferred $[redacted] from my bet365 account via Skrill, but my account got locked. I received a request for verification from Skrill asking for my identification documents and a selfie with the ID. I promptly responded, but then faced difficulty logging in. I contacted them again but did not get a reply. Despite my attempts, my account balance of $[redacted].10 has not been restored, and I am seeking assistance in recovering it.

Greetings, I recently created a new Skrill account in December [redacted] and encountered numerous issues during the process. Confirming the account and linking it to my bank took an excessive amount of time, with responses to my emails being delayed by weeks. This unacceptable experience has led to further complications. After my employer deposited my salary into the account on February 2nd, I am currently unable to access my funds to transfer them to my registered bank account. Despite attempting to reset my password multiple times, I am redirected to contact your offices instead. Unfortunately, I have been unsuccessful in resolving this matter. The lack of available contact information on the Skrill website has only added to my frustration. I urgently request a password reset and request that these issues be promptly addressed to prevent any further inconvenience. Thank you, Marcos U.

Hello, I added [redacted] INR to my Bet365 account using Skrill, but the amount did not reflect in my account. I have already emailed you but have not received a response. Skrill indicates that the transaction was successful, yet the amount is not in my account. Bet365 customer care mentioned that Skrill agents are holding the amount. It has been approximately 24 hours. Please reply promptly and refund the amount to my account. The Transaction ID is [redacted]. Thank you.

Hello, I need help accessing my Skrill account. This morning, I tried to log in with my usual password, but it said "invalid credentials." I then tried to recover my password. However, when it asked to send a code via SMS, my phone's SIM was locked, so I couldn't receive the code. I may have clicked too many times because now it prompts me to contact support to unlock my account. Please reset it so I can recover my account via email and SMS. I really need access to my Skrill account today. Thank you.

Hello, I am reaching out to request assistance from Skrill to refund the money that was mistakenly sent to my Skrill wallet. Initially, I accidentally registered with the wrong email and name on my first Skrill account. Realizing this would create verification issues, I subsequently created a new account with the correct details. However, the incorrect account received funds that I am unable to withdraw without verification, which I cannot complete. I kindly ask for the [redacted] euros - [redacted] euros sent twice - to be returned to the sender's account. My email is [redacted] and the sender's email is [redacted] Thank you for your help.

I recently deposited [redacted] euros, and now the platform is requesting my ID card, which is expired. I believe they should have asked for it at the time of deposit. My account is under [redacted] I am requesting the [redacted] euro to be refunded to the bank account I used for the deposit. I can provide the necessary bank account details. It seems unfair that identity verification is required only when withdrawing funds, not during deposit. Once the refund is processed, they can close the account.

Hello, My name is Muhammad Adeel Talat. My Skrill email is [redacted], and my Skrill user ID is [redacted]80. My case number is #[redacted]3. I recently signed up on Skrill with the name Muhammad Adeel Talat. After receiving my payment, I got an email saying I had no account associated with that email. I tried to create a new account with the same email and have proofs of it. However, when I try to log in, it says I'm using a different browser, which is not the case. I am unable to access my account, but I have a small balance in it. I can provide all necessary verification documents. Please help me resolve this issue promptly. I am from Pakistan, and my mobile number is +92[redacted]. Your agent can reach me at any time. Regards, Adeel Talat

I opened a Skrill account when I was in Botswana, but I am struggling to verify my location. I attempted to use bank statements and utility bills for verification, but my bank statement was rejected. Each time I try to upload a different document, I receive an error message stating that my document cannot be uploaded. I urgently need to verify my account since I have funds in it that I have been unable to access for over three weeks now. I would like my account to be either closed or allow me to change my country in the address for verification purposes. The geolocation method is not working for me, and every time I open a case, I receive the same "keep trying" response. I have already tried multiple times and have run out of patience. I simply want the account closed so I can retrieve my funds as verifying it has become too difficult. Kindly assist as I need access to my funds within the next 24 hours.

Good afternoon, I am writing because I was informed that if the money had not been returned or withdrawn within 10 days, I should contact you, which is why I am reaching out. It has been more than 15 days since the 10 working days have passed, and I have checked my account to find that the money has not been deposited. I would appreciate assistance in checking the status of the withdrawal and knowing when I can expect to receive it since the allotted time has already elapsed, and I am feeling concerned. Thank you in advance for your response.

I am experiencing issues accessing my Skrill account as the website shows an error message denying me access. I am concerned if others are facing similar problems and need assistance logging in as the page goes blank after entering my login details. It is urgent as I cannot deposit any money at the moment. I have noticed changes on the login page and wonder if Skrill is undergoing upgrades. I am in Canada and have been a loyal user for many months. I hope Canadians are still permitted to deposit funds. Your prompt help would be greatly appreciated. Thank you, Jerome Martin.