Skrill Customer Service Issues

I recently set up a Skrill account and deposited [redacted] euros as per their website instructions. However, once they received the funds, my account was blocked for security reasons. They requested additional documents via email, not mentioned during the deposit instructions, which raised suspicions. After submitting the documents, Skrill rejected them without providing reasons or further instructions. I have provided my French bank statement as proof of the transaction. I am concerned about Skrill's handling of my account and funds. I would appreciate assistance in unblocking my account or requesting a refund of my deposit.

Hello, I am from Serbia. I have a bank account in euros, though my currency is dinar. It seems unnecessary for you to convert the amount when transferring funds to me. My boss sent me [redacted] euros, but it was automatically converted into my currency, resulting in a loss of 15 euros. I am frustrated because I cannot select the currency balance, which is always set to RSD. I anticipate losing another 15 euros when I withdraw this to my euro account. This back-and-forth exchange will lead to further losses. I prefer Transferwise because it allows me to choose EUR or RSD without any unnecessary conversions. I respectfully request the return of the 15 euros taken from me, as I want to keep the [redacted] euros as sent, rather than having 49,828RSD. Additionally, I wish to transfer the [redacted] euros directly to my euro account without converting it twice. Thank you for understanding my concerns about the system's limitations.

Hello. I am from Serbia. I have a bank account in EURO, even though my currency is RS (dinar). It's frustrating because my currency is always converted. I can't even select euros, so 15 euros were deducted, which my boss sent. The automatic conversion to my currency cost me 15 euros. I wish I had the option to choose the currency balance. It automatically defaults to RSD, and converting back when transferring to my Euro bank account will probably cost another 15 euros. If I receive money in EUR again, I might end up losing 40 euros in total for no reason. I believe Transferwise is far superior. They allow you to select EUR or RSD without any hassle. I kindly ask for the 15 euros you took from me, as it doesn't make sense. I want my balance to show [redacted] euros as sent, not the converted 49,[redacted] RSD. Since I will transfer this amount directly to my Euro bank account, please enable that choice. I'm frustrated with your system's limitations, no offense intended. I want to avoid double conversions.

I have sent several emails without receiving any reply. I deposited the exact amount needed in my Skrill account for a significant cash-in from an online casino. However, I was unaware the money would be temporarily held and could only be refunded to Skrill after making a small purchase. I need the funds in my account to be released so I can complete the transaction at the casino and cash out my winnings to Skrill. Please address this issue promptly. If the funds are not available for processing by midnight South African time today, I risk losing R9000. Kyle Bowman_EMAIL_. USER ID: [redacted]7

Hello there! Last week, I played at an online casino and used Skrill to top up my account. Fortunately, I won $[redacted] on the website I chose. Following the casino rules, I withdrew my winnings back to Skrill as it is the method I used for depositing. The transaction was swift, and I now have a $[redacted] balance in my Skrill account. Subsequently, I opted to withdraw $80 to my Paymaya Visa card, which is linked to my Skrill account. It has been three days since the transaction, which took place on a Friday night during non-working hours. I attempted to reach out to Paymaya, and they recommended contacting Skrill first as they haven't received the funds yet. I appreciate your prompt attention to this matter. Thank you.

I am frustrated with an issue related to my SBI credit card account and Skrill account. I had blocked my card due to suspected fraud and requested a new card with a different number. However, I mistakenly used the blocked card to top up my Skrill account, causing problems. Despite explaining that the statements for the transaction would show the old card number ending in [redacted], Skrill keeps requesting statements for the new card ending in [redacted]. They have also asked for a selfie with my ID multiple times, adding to the frustration. I am considering closing my account due to the ongoing delays and confusing security procedures that seem unnecessary.

Hello! I recently played at an online casino using Skrill to make a deposit. Fortunately, I won $[redacted] on the website. According to the casino's rules, I needed to withdraw my winnings using the same deposit method, so I withdrew the funds to Skrill. The transaction was quick, and I now have a $[redacted] balance in my Skrill account. I decided to withdraw $80 to my Paymaya Visa card linked to my Skrill account. It has been three days since I made the transaction on Friday night, and it's not a working day. I reached out to Paymaya, but they advised me to contact Skrill first as they have not received the funds yet.

I am experiencing a serious issue with Skrill. I have provided all the necessary verification details accurately. I submitted a bank statement that my bank has authorized for the address verification process, but I am continuously being denied access to my account. I find it concerning that verification is requested only after funding the account. All my documents are genuine and in order, yet my account is still being rejected. This situation is very unprofessional, and I urgently need access to my funds to run my business. I feel like my money is being held hostage, and I require a prompt resolution to this matter.

I created a Skrill account and made one transaction successfully. However, when I attempted to deposit the next amount, my account was blocked due to verification issues. I have submitted the necessary documents a week ago, but my account is still not verified. If the current documents are not acceptable, please request any alternative valid documents for me to provide. This issue is urgent as I need to use the account for transactions. The challenge with address verification arises from living and working in different locations due to my work as a dealer. Most of my documents have different addresses. I am seeking guidance on which documents can be used to verify my address, as it varies across different forms. Please consider verifying my account using other valid government or personal documents such as ID, passport, or email correspondence.

Subject: Unauthorized Transactions on Card Ending in [redacted] - R. A. Tiofilo Jr. Dear Customer Relations, I am writing to report unauthorized transactions on Card #[redacted]******[redacted] belonging to Robert A. Tiofilo Jr. through Skrill.com 3912CODE. Our records show two unauthorized transactions made on March 23, [redacted], at 04:49:57 GB1,[redacted].00 with approval code [redacted] and at 05:19:43 GB101.00 with approval code [redacted]. As the card owner, I am not aware of these activities. I kindly request the following actions: - Cancel the unauthorized charges and block further use. - Report this incident to the local authorities. - If the transactions have been processed, please refund the amounts to the card. - Share details of the person who made these transactions. For any necessary clarifications, kindly reach us at [redacted] or email us at [redacted] Your prompt assistance in rectifying this matter is greatly appreciated to combat credit card fraud effectively. Thank you for your immediate attention.

Hello, I am reaching out regarding my experience with using Skrill for the first time. I am very disappointed with the service provided. Despite receiving a withdrawal confirmation on March 14, [redacted], I have yet to receive my funds after 9 working days. I withdrew 20 Euros from my trading account, only to be informed by my bank that I will only receive EUR1.4. This discrepancy, where EUR18.86 seems to have gone towards charges, does not make sense to me and is unacceptable. I have attempted to contact Skrill via email but have not received a response, leading me to question the legitimacy of the company. I kindly request that someone reach out to me promptly. My Confirmation Transaction ID is [redacted]. Thank you, Bainca J.

I have not received any response from Skrill regarding my issue with resetting my password. Despite emailing them multiple times, I have not been able to access my account where I have $[redacted] that I urgently need for my nana's funeral expenses. I reached out to Spin Palace who recommended Skrill as a safe and easy way to access my funds, but it has been nothing but a frustrating experience. I am at a loss as I cannot get a reply and I even tried to close my account through my bank due to this problem. It's incredibly upsetting to be in this situation and I just want my money returned to my Westpac account in New Zealand under Linda Cox's details. I am feeling disappointed and worried about whether I will ever see my funds again.

I am having trouble getting a response from Skrill. I have $[redacted] in my account, but I am new and forgot my password. I have tried to contact them for 3 days, but I am being ignored. I was told this site was great and trusted, but I cannot access my account or reset my password. There is no phone number in New Zealand to call. I am getting frustrated as I need my money back. This situation goes against the company's policies and agreements. Please assist me in accessing my account and retrieving my money promptly.

Dear admin, I recently created my Skrill account two days ago. I transferred money to another account and provided my original documents for verification. However, when I tried to send money again, I received an error stating my account is temporarily restricted, followed by another error stating my account is locked after three hours. I am unsure why this happened as I believe I followed all terms and conditions. Could you please assist in reopening and unlocking my account? I have funds in the account and would appreciate your help in resolving this matter. I am eagerly awaiting your response. Thank you for your assistance. Account email: [redacted] Username: berryxhk

I attempted to transfer funds from my Skrill account to my IQ Option trading platform, but all my transactions are being declined. Additionally, I tried transferring money from my Skrill wallet to my Neteller wallet and encountered the same "transaction declined" error. Despite clearing my cookies and exhausting all possible solutions, I continue to face this issue. My concern is that my funds are now inaccessible within Skrill. I urgently require assistance. I have already submitted tickets, sent emails, and messages via Facebook to the Skrill page, but have yet to receive any response.

A few days ago, I transferred [redacted] rupees to my friend's Skrill account. His email is [redacted], but I later found out it wasn't verified and he lacks the necessary documents. I urgently need that money back. Kindly refund it to my Skrill account with the email [redacted] and the ID [redacted]01. I have to pay my college fees, so please resolve this as soon as possible.

I recently made a cash withdrawal from XM via Skrill three days ago. I attempted to withdraw funds to my M-Pesa mobile wallet, but Skrill required additional verification. Unfortunately, the outdated documents I submitted were rejected yesterday. I obtained updated documents this morning. However, when I tried to log in to my Skrill account on my PC, I found my password had been deactivated. I requested a password reset, but Skrill did not send me an SMS code. This situation has left me stranded, especially since my wife is due to deliver our baby soon, and I need to cover hospital bills. I kindly request the Skrill Team to send me the password reset link to my email and the SMS code to my mobile phone so I can regain access to my account.

I have been trying to verify my account by submitting photos, but I have not received any response. While I understand that some of my submissions may have been unacceptable, I believe I have sent in suitable verification photos that have not been reviewed. I submitted the photos multiple times through the app and website. Currently, my phone is inaccessible to me, making it challenging to find someone with a suitable camera to take a good shot. Unfortunately, Skrill has not reviewed or responded to my submissions. Despite receiving a couple of emails stating the photos were not acceptable, I have sent around ten batches of photos with no reviewing process or response. During this time, I was in custody for seven days, hoping to come out to find my account unlocked, but there has been minimal communication. This experience has been extremely exhausting and disappointing.

Hello, Dear Sir, I have a verified account, but I am facing an issue. I tried to purchase an ad on Neobux using the Skrill method for $5 USD. However, my Skrill balance is $5.10. When I try to log in to Neobux to complete the payment, I receive an error message stating that my transaction was declined. It advises me to retry the transaction and contact Skrill Customer Service if the problem continues. I am unable to understand what the issue is and how to resolve it. Please assist me promptly in solving this problem. Thank you.

Hello, I need assistance with my Skrill account as I have been targeted by a hacker. The hacker claims to have connections within Skrill and Paysafe, making unauthorized access to my account. They have changed the associated email address, preventing me from accessing my account ID [redacted]36. I have opened tickets including #[redacted]2 and #[redacted]9, seeking resolution. I suspect the hacker altered the email without proper verification. Unfortunately, Skrill's support is currently unavailable. I am deeply concerned about this scam and request prompt investigation and recovery of my account and funds. I can be reached via email at [redacted] or [redacted] If necessary, please schedule a call during UK office hours so I can provide the required verification information. I urge the Investigations team to thoroughly review the situation and restore my account.