Skrill Customer Service Issues

I recently encountered an issue with Skill. I mistakenly sent $[redacted] to the wrong person but managed to get $85 back after contacting them. However, when I tried to withdraw the money, they requested verification. I provided my voter ID as I hadn't received my national ID physically yet, but it was rejected multiple times. They also rejected a document from my local government confirming my residency. I obtained my national ID number digitally but they refused to accept the soft copy. Skill then closed my account citing a violation of their terms, without specifying the exact offense. Despite my attempts to resolve the issue, they permanently closed my account and charged an administration fee. I believe I did not breach any terms and was merely trying to verify my account. It has been a frustrating experience, and I am eager to retrieve my funds as I no longer wish to engage with Skill.

Hello, I am seeking assistance regarding my Skrill account. I mistakenly registered my account twice with the same password and email address. Although I deposited [redacted] AED (equivalent to EUR [redacted].28), my balance does not appear when I attempt to log in. I tried to cancel one of the accounts but failed to withdraw the deposit before making the cancellation request, which was an oversight on my part. I would appreciate it if you could help me resolve this issue. I wish to access my account, but I am unable to remember the customer ID for my initial account where I deposited [redacted] AED. I prefer to have just one account and do not wish to connect through Facebook. Here is the message from my bank regarding the deposit: Credit Card Purchase Card No XXXX9857 EUR [redacted].28 SKR*Skrill.com 3790COD Skrill GBR 04/01/20 15:38 Available Balance AED [redacted].68 Could you grant me access to log in to a single Skrill account (the one with the deposit) and resolve this matter promptly? Alternatively, I kindly request a refund of the [redacted] AED to the same account. Afterwards, I will create a new Skrill account. I am looking forward to continuing my business with Skrill. The email address used for the deposit was andrewhazra[at]yahoo.com and the address provided was PO Box [redacted] Abu Dhabi UAE. Thank you, A.H. +[redacted]43 Abu Dhabi UAE.

I received a payment notification from Skrill for an item I am selling. Soon after, I received an email stating there was a hold on the transaction. I was instructed to go to a Shoprite store to transfer money, send the reference number and pin to Skrill. After doing so, I was told the money would be credited to my account. Subsequently, I was asked to transfer a courier fee and provide proof of payment. Following this, I was requested to transfer an insurance fee and provide evidence of payment. Despite these transfers, I have not seen any money reflecting in my Skrill account. I am confused as to why the buyer is not covering the insurance, courier, and commission fees directly. This situation has left me concerned about the legitimacy of the transaction.

I have been using my Skrill account since [redacted]. Today, I couldn't log in because I forgot my 6-digit pin code. Could you please help me reset it? My Skrill email is [redacted], password is Usmangujjar51, and my userID is [redacted]85. I am unable to access my account without the pin, so I would appreciate it if you could send me a reset link to the email provided. Thank you.

I purchased a truck through your service, and now they are asking for an additional $[redacted] at the border for delivery. The seller was Wendy Vance, and her email is still active. After depositing $[redacted] through a bitcoin machine for the truck, I was informed they needed $[redacted] for delivery insurance. Even after paying the $[redacted], now they want another $[redacted]. I threatened to involve the police, but they have stopped responding. I feel scammed for $[redacted] as they initially claimed to be at the Montana border, then changed their story. They are now at a different border, insisting on the $[redacted] payment before proceeding through customs. I refuse to comply with this request. If this issue isn't resolved promptly, I will report it to the authorities. Thank you for any assistance you can provide.

Dear Skrill, I am facing challenges with my account. When I attempt to withdraw money, issues arise. I created a new account with a slight variation in the email address but encountered login problems despite changing the password. Please assist me in accessing my account to withdraw funds. Thank you.

I'm experiencing an issue when trying to deposit funds. Despite successfully depositing yesterday, I continually receive an error message stating, "Something went wrong, try again," after confirming the amount. I've attempted numerous times with no luck. I also tried calling from Spain but had to hang up after waiting nearly 20 minutes in the queue. Additionally, I've sent several emails without any response from your team.

Hello, I am experiencing an issue with my account. The message says there is a similar account detected in the system and instructs me to contact customer support to activate it. I would like this issue resolved so that I can use my account securely. Previously, my account was suspended, and I lost $10USD. Therefore, I kindly request access to my account. Thank you.

I have approximately $[redacted] in my Skrill account. Unfortunately, I am facing several issues such as the inability to transfer funds between Skrill accounts, transfer funds to non-Skrill accounts, update my credit card information, and designate my credit card for fund withdrawals. When attempting to contact Skrill at 1-[redacted] and 1-[redacted], I receive a message stating the number is unassigned. I have managed to change my password and authentication code, but I have not been successful in updating my PIN. My Skrill account has been inactive for over a year. My ID number is #[redacted]19.

Hello, I have been using the email address [redacted] for my account but I am encountering an issue. When I attempt to log in, a message appears stating that there is a similar account profile in the system. It advises me to contact customer support to activate this account. I have already deposited funds that I urgently need to access. Your assistance in activating this account would be greatly appreciated. Thank you.

Please update my account balance for the account linked to [redacted] I made a deposit recently, but it hasn't shown up. The message I got upon depositing reads: Dear , Memba([redacted]) sent you money via Skrill.com. Message: Transaction details: USD 33.3 Sender: Amount: HOW TO CLAIM YOUR MONEY Best Regards, Skrill

Hello, I am reaching out regarding my user id, [redacted]. On February 5, [redacted], I made a deposit to my account at [redacted] Unfortunately, the funds have not shown up in my account yet. I received a message confirming the deposit was made by Memba ([redacted]) through Skrill.com for USD 33.3. Could you please assist with tracking down this deposit and ensuring it is credited to my account? Thank you.

I made a deposit into my account on February 5, [redacted], but unfortunately, the funds have not shown up yet. My account is under the email [redacted], and my user ID is [redacted]50. On the same day, I received a message from Skrill confirming the deposit from Memba([redacted]) for USD 33.30. The message includes instructions on how to claim the money sent through Skrill.

Hello, I am Ghulam Rasool from Pakistan. Some time ago, I applied to open my account and submitted all the required documents. After a few days, I received an email stating that my account had been verified. However, when I tried to access my account, I was informed that it had been restricted and to contact support to resolve it. After reaching out, I received a follow-up email regarding being a Politically Exposed Person (PEP). I printed the attached form, filled it out, scanned it, and replied via email. Today, when I tried to log in to check if the issue was resolved, it said that my name and password were invalid. I kindly request assistance in resolving this issue and regaining access to my Skrill account on both my laptop and mobile phone. Your help would be greatly appreciated. Thank you.

Hello, Greetings, I am Ghulam Rasool from Pakistan. Recently, I applied to open an account and submitted all required original documents. After a few days, I received an email stating that my account had been verified. However, upon attempting to access my account, I encountered a notification indicating that it had been restricted and to contact support for assistance. Upon reaching out, I was informed about being a politically exposed person (PEP) and was provided with a form to complete and return via email. Today, when trying to log in to my account to check if the issue had been resolved, I received an SMS stating that my name and password were invalid. I kindly request your assistance in resolving this matter and restoring access to both my laptop and mobile phone for the Skrill website and application. Your help in resolving this issue would be greatly appreciated. Thank you.

I am experiencing issues with verifying my account even after uploading multiple documents. As a student with limited documentation, I do not have additional documents to provide beyond what I have already submitted. I lack an international passport since I am not a car owner nor have I travelled abroad. I would appreciate being able to use my account and withdraw funds temporarily until I can obtain the necessary documents. I have updated my primary email on my Skrill account from "[redacted]" to "[redacted]" for security reasons as I have misplaced my phone.

I have a Skrill account that I haven't used much, but now I can't access it. I've tried entering my email and password correctly, but it's asking for 2-factor authentication that I no longer have access to since I changed my phone. I can't reset it without logging into my account first. I've tried contacting them via email and they responded once but since then, there has been no progress. It's frustrating not being able to access my account without the 2-factor authentication. Any help would be appreciated.

After successfully creating my Skrill account, I transferred $[redacted] into it. Unfortunately, when I tried to log back in later, I received an error message stating my account or password was incorrect. I attempted to reset my password and requested a verification email to be sent to my Gmail account. Skrill assured me they would resolve the issue within 24 hours, but I have not received any updates yet. As a user from Egypt, I am unable to call the provided support number. I seek guidance on how to regain access to my account to retrieve my funds.

I'm having trouble accessing my account after transferring $[redacted]. I logged out and now can't log back in. I contacted technical support via email because I forgot my password, but I haven't received a response within 24 hours. I'm unable to contact them by phone due to the expensive international call rates. I need help understanding why I can't access my account and how to provide the required data to recover it.

Hello, I tried to purchase a Transcash card, but it was rejected because my Skrill card is not 3D secure. The site did not accept the purchase, but Skrill debited my money. Since February 13th, I have been contacting you about this issue, but no one has responded. I am starting to think the site has taken my 50 euros for the Transcash purchase, which was meant for our Valentine's Day celebration. I have an urgent need for the 50 euros today. Please do your best to correct this customer error. I am Mr. Poulain Tony, and I will send you screenshots of the Transcash payment transaction with my customer number included. Everything is in the screenshots. Looking forward to your response. Thank you.