Sirius/XM Customer Service Issues

We purchased a new Toyota a few months back and made a considerable effort (despite facing ridicule at the dealership) to OPT OUT of all "Connected Services" and other modern digital features in the car. Despite our explicit requests, Sirius XM accessed our details from Toyota, initiated a trial subscription in our name, and after the trial ended, bombarded us with mail and calls daily. It went something like this: Me: **opts out of EVERYTHING** XM: Hey, we know you opted out, but we started a trial anyway and now here's a special subscription offer. Me: Frustrated Does this type of marketing actually work? Did XM forget the previous Class Action Lawsuit over this? Do they not understand customer privacy? I am writing to request that XM respects opt-out preferences and refrain from contacting those who opt out. When someone declines intrusive electronic features and just wants a car to commute, they want to OPT OUT entirely. It is frustrating to have to contact XM to stop the unwarranted outreach, something that should never have happened in the first place. Now I am so irritated that I wish the XM Director of Marketing receives unwelcome gifts. Thank you.

I would like to speak with the Programming Manager at SiriusXM Radio regarding a DJ's unprofessional behavior towards me during a live broadcast yesterday, Thursday, 08/10/22, at 6:24 P.M. I am a loyal listener of the Beatles Channel both at home and in my car. The DJ, whose name I do not recall, was discourteous, dismissive, and even confrontational towards me. When I called in to share my personal story of hearing The Beatles for the first time at age 13, the DJ was judgmental and did not allow me to speak. Despite being 70 years old now, I vividly remember the impact of The Beatles' arrival in the United States when I was a teenager. As the oldest among my siblings, I was introduced to The Beatles through AM radio and witnessed their appearance on the Ed Sullivan show - a pivotal moment for many. The DJ proceeded to yell and abruptly end the call, leaving me feeling disrespected. I believe this incident may have been recorded.

Hello, I am Jimmy H. and have been a loyal Sirius XM radio customer for two years. In [redacted], after losing my [redacted] Nissan Rogue, I requested to cancel my subscription. In March [redacted], after purchasing a [redacted] Chevrolet Equinox, I renewed my subscription. Recently, I noticed Sirius XM was deducting two different amounts from my checking account. After speaking with customer service, I discovered I was still being charged for the Nissan Rogue service for the past two years at $17.04/month, in addition to the $23.59/month for the Equinox. I mistakenly paid $17.04 thinking it was for the Equinox. After expressing my concerns to customer service, I was informed that only $[redacted].00 would be refunded to me due to account limitations, though I had been overcharged a total of $[redacted].96 for two years.

On September 4th, I was billed $27.91 for a service that I have never been able to use despite paying for it. I called to cancel the service, and the money was refunded to my account. However, I recently discovered that I was charged $27.91 for October and November even though the service was canceled, which has left me extremely upset. Being charged more than the advertised $10 monthly rate, especially for a service I cannot access, is unacceptable. I demand a refund for the charges in October and November [redacted], and I insist that the billing cycle ends. I have evidence of the cancellation.

We have attempted to cancel our subscription by calling six times to customer service. However, each time we are asked the same questions and placed on hold to speak to the only person who can assist with the cancellation. Unfortunately, while on hold, we hear a recording stating that the company is too busy to take our call and disconnects us. This occurred when we called at 6:01 am Alberta time, immediately when you open in Eastern time. The repetitive process feels dishonest, and we are considering reporting this experience to Canada's Competition Bureau for potential fraud and scams.

I keep receiving mail at my home address for a person named Jose Rodriguez who has never lived here. The address on the mail is [redacted] Canterbury Ct, Brownsville, Tx 78[redacted]. I have resided in this house for over a decade, and to my knowledge, that individual has never been a resident here. This is the second time I have received such a letter. I would appreciate it if you could remove that address from your records. The mail pertains to a [redacted] Hyundai Sonata with Radio ID 2NUVO247 for a starting membership, but I do not own a Hyundai car of any color.

In October, I contacted customer service to inquire about my renewal date to avoid late charges. I informed the representative about my address change, which was updated, but I am not receiving emails as usual. The representative mentioned I would get an email and that my renewal was near Thanksgiving. Today, when I called, you were closed, and I discovered an extra charge on my account. This issue is unsatisfactory, and I need to address it or cancel my service. I would be grateful for any assistance in resolving this matter.

I am unsure of both my account number and radio ID in my car. Our address is [redacted] Tangelo Street, Lakeland, Florida [redacted]. My email is 21mwins@ gmail.com and my phone is [redacted]. I go by Robert M. and we enjoy Siriusxm in our [redacted] Chevy Equinox with the Platinum package, as per your website. I require two things. Firstly, I am in need of my account and radio ID numbers to set up the Siriusxm iPhone app. Secondly, I am interested in your best deals to extend our Platinum account coverage to include both my and my wife Judy's phones with the platinum package. You have my number and Judy's number is [redacted]. I am eager to hear from you. Bob McMillen

I recently bought a [redacted] Hyundai Elantra which came with a free trial of SiriusXM radio and Travel Link. After the trial ended, I added the vehicle to my account and managed to reactivate the radio stations. However, I have encountered a problem where I've been informed three times that my vehicle is not compatible with Travel Link. Despite this, I still have the Travel Link features on my screen, which were functional during the trial period. It's confusing to see these features prompting me to subscribe when I was previously using them without issue.

Hello, I am reaching out because I have a Sirius radio that a Canadian tourist gifted me years ago. I have been enjoying it until their subscription expired. Since then, there are a few days each year where I can access several channels, but the rest of the time, it's just channel [redacted]. The satellite signal is consistently good. I haven't seen the person who gave it to me since, and as I live in Cuba without payment methods, I wanted to inquire if there is a way to access your programs for free. I am 59 years old, and this radio is my only connection to the music of my youth. If it's not possible, I completely understand. Here is the identification number for my radio. Best regards, Yuri González Cartaya. Sirius ID, ESN [redacted]65.

Hello, I have been a proud Lexus owner since [redacted]. This is my first time encountering issues with the Sirius connection that came with my recent purchase of a Lexus NX [redacted] AWD on November 17, [redacted]. Despite being promised 3 months of free Sirius coverage until February 17, [redacted], I started receiving disconnection notifications from Sirius soon after. I even received a final notice in January [redacted]. To rectify the situation, I subscribed to a year of Sirius service starting January 27, but my coverage was unexpectedly canceled on February 17, despite having paid for the entire year. Despite reaching out to Sirius customer service and technical support, no resolution has been provided yet. I was told another technical team would contact me on a Friday morning but haven't received any communication at the time of writing this. I have also reached out to Lexus headquarters for assistance.

I recently traded cars, but had to install a new XM radio because my new car did not have Sirius. It took about 2 weeks to get the new radio installed, during which time Sirius credited me for the remaining balance on my account. The new service has a different payment plan, which is fine, but now I seem to have different channels than what I am used to. I mostly listen to "Oldies" channels like 60s on six, 50s on 5, and 70s on 7. Can you please help me get my preferred programs back? Thank you.

I required assistance setting up Sirius XM in my new truck and sought technical support. Despite numerous phone calls and hours spent, I still couldn't get XM to work. A major issue was the absence of an owner's manual in the package, and the representative claimed there was none to provide. Frustrated with Sirius, I turned to the internet. Within thirty minutes, I successfully downloaded the supposedly unavailable owner's manual, enabling me to get my radio working smoothly.

I contacted to activate my car account and the representative mistakenly canceled my subscription instead. The simple process turned into a 46-minute call due to this error. Throughout the call, the representative put me on hold several times and reassured me it would only take 2 to 3 minutes, which was repeated six times. It was frustrating as I never requested the cancellation, and even when I clarified, she still proceeded with it. This level of service is unacceptable. It's important for you to review the call to understand that I did not ask for the account to be canceled.

I am experiencing difficulty accessing my account to change my subscription. Upon attempting to log in, I am prompted to complete registration by answering three security questions. However, I am unable to proceed beyond this screen to access my account. Despite calling customer service during their stated hours, I was informed that the center is closed. The automated system could not connect me using my phone number as it is not registered and requested an account number which I do not have access to. My current trial ends on 4/15/23, but the service associated with my purchased car is not the one I desire. I hope to resolve this issue before the trial expiration date.

Hello, my name is Lee Adams and I reside at [redacted] Kings Ranch Road in Bandera, Texas, [redacted]. I have two accounts with XM Radio. Despite having paid my last two bills of $[redacted].01 on 4/14/22 and $[redacted].17 on 10/7/[redacted], I did not receive any recent bills nor any notice of XM Radio relocating their operations outside the USA. To my surprise, XM Radio debited my checking account without authorization for $[redacted].32. When I contacted XM Radio, I was informed about the relocation and the potential delay in refunding my money. I demand an immediate refund or 20% interest per day until my money is returned. I emphasize that debiting my account without consent is unlawful and unsatisfactory treatment of a long-term customer like myself. I expect the refund within the next 48 hours to avoid legal action. Please refrain from emailing; I prefer direct communication over the phone with a representative who converses clearly in English. Thank you, Lee Adams. ([redacted])

Subject: Unauthorized Sirius XM Subscription I recently discovered that my car radio had a Sirius XM subscription dating back to 2/23 or possibly earlier, which I did not personally set up. I own a [redacted] Lincoln MKS with the VIN 1LNHL9DK2DG613840 and have had possession of it since [redacted]. I am reaching out to identify the person responsible for subscribing me to this service without my consent. Although I noticed that the subscription has now been cancelled, I am concerned as this service may have been utilized for unauthorized tracking purposes. Any assistance in identifying the individual who paid for this subscription would be greatly appreciated. Thank you, Walter A. Permaul

Quiero cancelar el servicio de Sirius/XM. No actualicé los datos de mi tarjeta nueva pensando que esto sería suficiente para cancelar el servicio como me explicaron. Ahora se renovó por otro año y no sé de dónde sacaron mis nuevos datos de tarjeta de crédito. Por favor, cancelen esta renovación. Necesito comunicarme en español. Gracias.

Country music artist Billy Dean is not receiving royalties from SoundExchange (SX) for a song he featured on that is played on Sirius XM. While he is being compensated for the song on other platforms, the Sirius plays are not generating any royalties for him. Upon auditing the SX royalties for Billy's recordings, I discovered the missing payments. I collaborated with Sean Brazel from SX, who confirmed that they distribute all payments received from Sirius and recommended reaching out to Sirius directly for further clarification. I will be meeting with Billy soon and would appreciate receiving a point of contact at Sirius and their contact details to help resolve this matter. Thank you for your anticipated support. Glenda Batte

I have had to contact you monthly due to my account being incorrect. After purchasing an XM tuner for my truck, the representative mentioned getting 3 months free, which I never received. Also, was informed I could add it to my wife's [redacted] Chevrolet Captiva for $11.96. Despite this, I keep receiving calls and emails stating I owe for 3 months of service. When checking my account, it only shows streaming and not the vehicles. I am frustrated and want to disconnect from XM as I have not received promised calls for assistance. I am experiencing issues with the device and have refreshed it without success. I am looking for clear communication and assistance, not language barriers. This situation is causing unnecessary stress and needs to be resolved promptly.