How Do I Cancel My Sirius-Xm Service?

If you would like to cancel your Sirius-XM service, you should contact the support team with these helpful tips.

Jeff Whelpley is the editor / author responsible for this content.
Nov 19, 2019

If you would like to cancel your Sirius-XM service, you should contact the support team. If your decision is prompted by any issues on their part, they may help you solve it allowing you to keep using their services. Sirius-XM does not allow you to cancel your application online.

Changing Your New Subscription

If you would like to start using a different subscription package, you can easily do it online. You simply need to register your account. You must have your Account number or Radio ID. If you don't have that information, contact a customer care agent and ask for help.

Once you register your account, log into the option 'My Account' on the website. Navigate to the 'My Subscriptions' tab and find the package you would like to change. Click on the option 'Change my subscription' on the dropdown menu. Sirius-XM allows you to upgrade or downgrade your package.

Once you pick the package you want, follow the prompts to accept your new package. When you request an activation signal, you will receive your new channel lineup. When contacting Sirius-XM for your activation signal, you must have your ID/ESN handy.

Ensure that your radio is powered up and tune it to Channel 184 for Sirius radio. For XM and Sirius XM radios, tune to channel 1. Your antenna should have a clear sky view when sending your activation signal.

You may verify your signal by tuning in to Channel 4. The process is complete if you can hear audio. If you run into any issues, you may contact a customer care representative and ask for help.

Moving Your Subscription to a Different Radio

Sirius-XM allows you to transfer your subscription to a new radio that is not currently active on a trial subscription. It doesn't allow you to transfer your trial subscription. You are required to pay a one-time fee to complete your transfer request. The fee varies depending on the package type.

On the website, log in to the 'My Account' section and find the radio you would like to replace another one for. Click on the option 'Replace this radio with another' on the drop-down box. If you don't have an online account, you may need to register one first.

There are different rules for transferring different subscriptions. If you have any questions or concerns, contact the support team for help.

Restrictions for Radio Replacement

Certain restrictions are important for radio replacement. You cannot move your paid service to a radio that is already active on a different service. This includes a trial subscription. If one radio has a trial subscription, it is impossible to transfer it to another radio. The transfer fees vary from one package to another.

You do not need to cancel your service if all you want to do is to change or transfer your subscription. If, however, you are certain that you would like to cancel your subscription, there are many ways to contact Sirius-XM.

The best way to contact them is on the phone. When you are connected to a customer care agent, they may ask you why you wish to cancel your service. They may try to change your mind. If you have thought about it and your mind is made up, politely explain that you just want to cancel.

Live Chat is another great way to seek support. It is an appropriate choice for those who are opposed to phone support.

If you are not concerned about speaking with a representative, you may seek support on email. Make it brief and be clear about the type of help you want. You may also seek support on Twitter, Facebook, or the help desk.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My Sirius-Xm Service?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Sirius/XM Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sirius/XM in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Sirius-Xm Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Updated 5 years ago
Viewed 1,705,900 times
Cancel My Services
Sirius/XM account
cancel my account
Sirius/XM questions
customer concerns
Cancel My Services

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!