Sirius/XM Customer Service Issues

I have attempted numerous times to contact listener care but have had no success. I am considering adding the Elvis channel to my existing package and would like to inquire about the associated cost increase. My account number is 1-[redacted]06, and my Radio ID number is MVEEE2H1. Currently, my monthly bill totals $14.80, and I am seeking clarification on the new monthly charges if I opt to include the Elvis channel. Thank you. David R.

I have tried to connect online three times but still haven't received the free 3-month plan for my Chrysler. Additionally, I have not been refunded $22.62 as promised when I signed up for a new deal for my Jeep. I'm still not connected in my Chrysler and the end date needs to be adjusted since I haven't had any service during my supposed free 3 months. Even though agents said it was activated, I'm only receiving commercials. I spent several hours online without any resolution. Please assist me.

I recently renewed my Sirius XM subscription for both of my vehicles. I have been a loyal listener to channel [redacted], "The Message," for over 3 years. However, after renewing my subscription, the channel disappeared from both vehicles. Despite being reassured by a representative that the channel was included in my $[redacted] purchase, I am now facing the frustrating issue of not being able to access it on my vehicles, even though I can listen to it on my phone and iPad. I would greatly appreciate a prompt response to resolve this matter and have the channel restored in both of my vehicles.

I recently signed up as a new customer for an auto sale and I'm currently on the trial period. I have been attempting to use the SiriusXM app on my Android device, but I am encountering issues with the app recognizing and pairing with Bluetooth devices. This is frustrating compared to other services like Spotify. The lack of Bluetooth recognition is a major setback. I believe that improving the functionality of the app, even with simple adjustments, would greatly benefit all users. I hope that SiriusXM can address this problem and enhance the usability of their app for a better overall experience.

One of our cars appears to be missing from our account. The radio is still functioning properly. We have two cars, a Mazda that's on the account, and a Honda that's missing from the account. Although we were told we owe no money, they have called me four times within an hour. We received a communication stating we owe about $40. A few months ago, we paid a nominal amount for a one-year subscription for both cars at once. Our phone number and address only show the Mazda. They require the radio ID from our Honda to assist further, but it seems we can't retrieve it as the radio is integrated into the car and lacks a "Get ID" option. We would like to cease the excessive calls as we believe we do not owe Sirius XM anything. We wish to maintain premium/platinum service for both Honda and Mazda, as we've already paid for a year of service.

XM Radio pays Fox Corp certain fees. As a listener who values equality, I am troubled by Fox's views on certain issues. I have been a subscriber for three years, but I cannot support a platform that aligns with discriminatory narratives. I urge XM Radio to offer customers the choice to remove Fox from the app or adjust subscription fees. It is important to me that my money does not support a network that promotes harmful rhetoric against Black, voting rights, and women, spreading misinformation about critical race theory and the Black Lives Matter movement.

I would like to inquire about the upcoming billing for the new year. Last year, the monthly charge was $18.18, which I was able to afford. However, if the cost increases, I may need to consider canceling the service. I truly enjoy Sirius radio and hope we can find a solution that allows me to continue using it. Thank you, Billy S.

During my trips in Omaha, I constantly experience signal loss issues, especially in my [redacted] Cadillac XT5 with built-in satellite radio. Despite having clear access to the sky, the signal consistently cuts out, making listening to radio unbearable. I have been a loyal subscriber for over a decade, initially with Sirius and currently with SiriusXM. Unfortunately, as the radio is integrated into the car, I am unable to troubleshoot the problem. Considering the persistent signal disruptions, I am contemplating canceling my subscription. I hope to resolve this issue soon to fully enjoy my radio experience. Thank you. R.A. Kurowski

I am having trouble changing the password on the app. I am unable to access the app at all as it keeps telling me that my passwords do not meet the requirements. Even after selecting 3 uppercase letters, 3 lowercase letters, 3 numbers, and 3 special characters randomly, it still does not allow me to change it or create a new password since my email is already linked to the account. I would greatly appreciate it if someone could generate a working password for me, update the app with it, and then email me the new password. Thank you very much.

I have noticed that my account is being charged approximately $22 monthly, despite only using my car about four times a month in North Western PA. The service here is subpar, with frequent offline issues and dead spots, leading me to believe the cost is excessive. In comparison, I find using Bluetooth from my phone to the car works more efficiently. I was not planning on renewing my contract and was unaware of the multiple charges on my credit card until reviewing my paperwork at home. I would like to discontinue this service as it does not meet my expectations. Thank you.

I recently received a phone call from a solicitor trying to sell me Sirius XM. Despite my lack of interest, the agent persistently tried to get me to sign up. When I reiterated that I wasn't interested, the agent abruptly ended the call. It's concerning that the company resorts to such aggressive tactics and then abruptly hangs up on potential customers. This behavior is far from good business practice and is quite disappointing. I feel compelled to share my experience to warn others about this unpleasant encounter.

On May 24th, [redacted], I contacted customer service to cancel my subscription due to ongoing issues with inaccurate charges. I was informed I would have to pay $5.00 monthly until my renewal on May 24th, [redacted]. I was advised to mark this renewal date and call back for any new promotions. However, I recently discovered you have been charging my credit card $9.12 monthly instead of the agreed upon amount. This unauthorized charge is unacceptable. I solely use the service for a short daily drive. The increased fee without my consent is displeasing.

I recently renewed my Sirius subscription and specified that I only listen to Howard Stern. Despite being assured by a representative that Howard Stern would be included, I later discovered that it was not. When I contacted Sirius, I was informed I could pay extra to add Howard Stern. I insisted that this was not what I agreed to. After speaking with a manager who initially wanted me to pay more, he eventually agreed to include the channels I was promised. However, my Sirius radio was still not activated while I was driving, leading to the cancellation of my subscription. I am extremely frustrated and disappointed with the poor customer service from Sirius. I did not receive the service I paid for and felt deceived. The representatives were disrespectful and dishonest, which is completely unacceptable.

Last September, I purchased a [redacted] Buick Envision and received a complimentary 3-month subscription. An additional 3 months were offered to me for the price of $2. I agreed to this extension, paid with my Capital One credit card, and specifically requested not to have my credit card stored in your records. Today, I noticed a charge of $22.98 for the continuation of my subscription without my authorization. I request a refund for this charge. Should the refund not be processed, I will contact the issuer of my card to block this unauthorized payment. I drive about [redacted] km per year, and the subscription price is too high for me to justify listening to music for only a few hours annually. I hope that the refund will be issued promptly. Thank you, R. Doyon

Since August [redacted], I noticed double charges on my account from XM Radio. I had two accounts, one for my phone and one for my car, both under a free promotion. The phone account was supposed to cancel automatically after the promotion ended without needing a call, but I no longer have that phone. I took the initiative to call and cancel the car account, yet I am still being charged despite having no service.

I enjoy listening to radio classics on my laptop, but I'm experiencing signal interruptions every 5-10 minutes. When I contact customer service, I receive a message about technical difficulties or to switch stations. After finally getting through, I'm told they're too busy to assist me and ask me to call back later without being placed on a waitlist. I pay approximately $[redacted] annually for three subscriptions and have been a listener since [redacted]. I hope Sirius can address this problem with better customer service support. If not, I may need to cancel all three radios due to the frustration.

I was greatly disappointed by Jim Ladd’s recent political commentary on Deep Tracks Channel 27 on 4/11/22 at 3:20 PDT. While I appreciate the variety and personalities on your station, Ladd’s sweeping generalizations and derogatory comments about individuals who wear MAGA hats were offensive and unjust. As a Republican who disagrees with the current administration, I found his remarks insulting and inappropriate. I believe that such divisive rhetoric has no place on the airwaves. Unless Ladd issues a public apology and refrains from making such disrespectful statements in the future, I will have to cancel my subscription and urge others to do the same. If I were in charge of Sirius, I would take immediate action.

I have reached out to your customer service team several times over the years regarding our Sirius XM subscription costs, and you have always been very helpful. My wife and I, aged 84 and 81, have limited funds that mainly go towards groceries and medical expenses. Unfortunately, we were charged $[redacted].42 on our Mastercard in May without receiving prior notification. This expense is unaffordable for us at our age. We are considering cancelling all services unless a suitable solution can be found. We primarily listen to the Sinatra channel and would greatly appreciate your assistance once again. Thank you, Ronald P. Stagno. Phone: [redacted].

I canceled my service on May 23, [redacted]. I used the chat option and have a transcript of the conversation. A refund of $35.49 was credited back to my Discover card on May 25, [redacted]. However, on June 03, [redacted], I was billed $29.86 by Discover. On the same day, I called Sirius, spoke to a representative, and was assured my service would be canceled again. To my surprise, I was informed that a new service for my car was requested on the same account, which I did not authorize. I'm frustrated with the difficulties I've encountered trying to end my subscription. I want to completely cancel my Sirius XM account and cease all billing. I demand confirmation of the cancellation without any further communication from Sirius XM. This experience has turned me from a once potential returning customer to an irate individual wanting no association with the company. Kindly remove all my information from your system.

I am not a Sirius subscriber; however, I have purchased new cars that came with a limited time of Sirius service. In the past, I tried to get a discounted subscription. Recently, I received 3 mailed envelopes from Sirius, of which 2 had the same content. I question why I should do business with a company that spends money on unwanted mailings. I am unable to secure a reduced monthly rate subscription, supposedly because Sirius needs revenue to continue the service. As a retired individual with business experience, I believe this allocation of funds towards unnecessary mailings is not wise. Peter B.