Shutterfly Customer Service Issues

I recently got my Shutterfly photo books today. The issue is, I ordered small gift boxes for each book, but the ones I received are almost twice the size of the photo books. They look out of place and impractical for mailing to the recipient. I was expecting smaller boxes. I would appreciate a refund, but I'm unsure of what steps to take next. Thank you in advance for your assistance. I would like to have a conversation with a customer service representative regarding this matter.

I carefully arranged and sized the photos for the Christmas cards I ordered, but the final design I received was not what I submitted. There is text covering one person's face in a photo on side 1, and the text size for the greeting on side 2 is too small. I need a refund as I cannot use the cards in their current state.

I purchased a pillow from Shutterfly on Black Friday with an estimated delivery date between December 8-12. On December 10th, I received a text message stating that my package would arrive on the 11th. However, as of the 14th of December, I have yet to receive my order. The tracking information indicates that the package was shipped but has not been updated since December 10th when it was in Kansas City, MO. I am seeking clarification on the whereabouts of my package and the discrepancy in the delivery date provided.

I am extremely frustrated with the phone service provided as I have called 13 times with no success. Each call ends with the system being unable to locate my order before disconnecting. I haven't been able to speak with a live representative at all. I urgently ordered two blankets to arrive before the 20th, but my second order (Order No. [redacted]) now indicates a delivery date of the 23rd. If this delay is confirmed, I expect a refund for the expedited shipping fee paid to ensure delivery before the 20th. I kindly request prompt assistance regarding this matter.

Good morning, I placed an order with Shutterfly yesterday, but upon checking the confirmation this morning, I noticed an item that I did not intend to include - the phone case. I had removed it from my order previously and am unsure how it was added back. The item costs $27, and I believe it might have been something I looked at last year. My order number is [redacted]. I do not want this item and do not wish to pay for it. Can it please be removed from my order that was placed less than 12 hours ago? Thank you for your help. - Tracy H. [redacted]

I tried on multiple occasions to place an order for 2 prints (5x7) and 3 smaller 4x6 prints, encountering zip code issues each time. When I called customer service, the representative struggled to resolve the problem and repeatedly asked if I had entered the correct information. The call abruptly ended, leaving me frustrated. After calling again, a helpful male representative assisted me. Despite not receiving my order yet, I was billed for it. I believe the shipping fee should have been waived due to the inconvenience I faced. It would have been a small gesture but would have improved my experience. Disappointed by the lack of customer service, I may not return as a customer and will share my negative experience with others. I am curious to see when I will receive my order and the quality of the prints. Fortunately, the order was not costly. On another note, a friend who recommended the service to me has also faced issues with an undelivered order.

I just completed a in-depth report regarding my issue with Shutterfly, but I am unsure if it was successfully submitted. I mentioned that offering to waive the shipping fee could help resolve the matter, but it seems I should have placed that suggestion at the end for it to be included. I tried to respond to a question, but there was no option provided for me to type in my reply. It would be beneficial if a company like Shutterfly could comprehend without customer input how a small gesture of goodwill can significantly improve the situation. Have they ever heard of customer service? Refunds, coupons, and discounts are typically the most effective ways to address this type of issue.

I placed an order last night with order # [redacted]28-[redacted] but realized my old address and name were used. I cancelled the order and updated my profile with the correct details. The order was placed under Christy Sitton at [redacted] Bonnie Ave, Kennewick, WA [redacted], but it should be under Christy Brady at [redacted] N 62nd Pl, Pasco, WA [redacted]. I am unsure which card was used for payment as there is no visible payment information section in the app. I thought I would need to enter my credit card information during checkout. Thank you.

I tracked the package until it reached my local UPS on December 5th. However, upon checking with them, they confirmed that our order was not included in that package. Our actual order was missing. I am concerned about the whereabouts of my order as I intended to gift this calendar on Sunday. I placed the order in November, assuming it would arrive in time. This experience has been frustrating, and if this issue persists, I may avoid ordering from you in the future. Kindly ensure the timely delivery of my calendar.

I spent hours working on a photo book, which is a cookbook, but had trouble saving it due to a picture taking too long to upload. After deleting and replacing the photo, the page changed to "building project" and has been stuck for half an hour without saving. Despite pressing save repeatedly, it wouldn't save because of the pictures still uploading. I'm worried about losing all my work as I stayed up until 3 am to create this Christmas gift for my family.

Hello, I made an online order on 12/15 for [redacted] Christmas cards with expedited shipping. My order number is #[redacted]66-[redacted]. Despite the delivery status showing that the cards have been delivered, I cannot locate them near my house. I've been home all day and there is no tracking number available in my order history to contact UPS. The email notification I received from Shutterfly indicates the delivery, but when I try to track the package by clicking the provided link, it only confirms delivery without showing the tracking number. I would appreciate it if you could assist me in obtaining the tracking information. Thank you for your help.

I want to ensure that the text that I forgot to delete from the mug does not get printed, like "[redacted] J...". If customer calls are not encouraged, the website should be easier to use. It was frustrating not being able to contact anyone about this. I won't be using Shutterfly again.

I selected Shutterfly mainly because of their "make my book" service. While there were other companies I preferred, I lacked the time and tech skills to put it together myself for a Christmas photo book. Despite their promise of creative designers, the quality was disappointing, and I feel I could have done a better job on my own. Moreover, they requested photo order preferences that were ultimately ignored, leading to several issues with the final product. This experience has left me without a Christmas gift, and I urgently need to discuss this matter with Shutterfly. Thank you.

For the past month, several representatives have attempted to assist me. Despite their efforts, I received magnet saying [redacted] instead of [redacted]. This led to multiple hours spent on the phone. Due to the frustration and my preference for a different style of magnet each year, I was disappointed with the [redacted] options provided. This situation has been quite chaotic, with the prolonged wait time since 8 pm while a special episode of "I Love Lucy" aired, now it's 9:30 pm. Kindly reach out to me at your earliest convenience. Thank you.

I recently uploaded numerous photos for 4x6 prints during the 50% off sale. Throughout the process, I saw that my total was being discounted by half. However, when I proceeded to check out, the subtotal was $64.98 instead of the expected doubled discount amount. The total displayed at checkout was $[redacted].66, which confused me. Despite the continual indication of a 50% off discount, the final total seemed to be doubled. Can someone clarify this discrepancy for me?

Yesterday, I placed an order using the promo code MERRY for free shipping. However, the system did not accept the code even after numerous attempts. I followed the process of entering my card details first then the promo code. Unfortunately, the order went through with a shipping charge despite my efforts to cancel it. I would appreciate it if you could review my order to ensure that the shipping cost is either reasonable or ideally removed. Please contact me regarding this matter as I have already invested a significant amount of time troubleshooting this issue.

I recently relocated and have not received two books shipped on January 7 and another one on February 4. I was informed by the Hughesville, PA PO that due to the third-class shipping, they may not be forwarded to me. Following an email correspondence, you mentioned that the books would be resent. Today, I updated my temporary address to [redacted] Lewis Dr., Davenport, FL [redacted] in my Groovebook account. Additionally, I am interested in learning how to switch devices from my iPhone to iPad for selecting my Groovebook pictures.

I had a positive experience with a helpful phone representative who assisted me in placing an order since I encountered issues using the mobile app for the first time. Initially, I had selected 5 items for the Mother's Day promotion, but upon checking, only 3 items were included in the order while 2 remained in my cart. I believe all 5 items should have been processed as they were part of the promotional offer where I only needed to pay for shipping. The promotion was for 15 freebies, and I had selected 5 to pay shipping for. I appreciate any assistance in completing the order. Thank you, Sandi D.

I'm Grace Cambron, you can reach me at [redacted] I've been trying all day to download pictures and create magnets using the code "magnets." I managed to add one set of 2x2 magnets to my cart but couldn't proceed further. There's a special deal that ends today, and I wanted to order 22 sets of 2x2 magnets with free shipping, totaling $19.48. I'd like the code "magnets" to be extended so I can place my order later. I faced a similar issue during the previous offer as well. Please consider extending the code for me, as I have faced multiple challenges. Thank you.

I purchased a photo album for my husband's 80th birthday, but unfortunately, most of the pictures in it are blurry. This was meant to be a special gift since my husband has dementia, but now I am extremely disappointed with the quality. If you can improve the album, that would be ideal. However, if not, I would like a refund so I can find another option in time for his birthday. Due to his condition, this celebration means a lot to me, and it's disheartening to face this issue. Please reach out to discuss how we can resolve this matter. Thank you.