Shutterfly Customer Service Issues

Hello, I recently used a new customer promo code that included [redacted] 4x6 prints, a magnet, and an art print. Upon checkout, the items showed as costing $0 due to being freebies. But after receiving the confirmation email, I was charged for them. Additionally, the shipping cost was supposed to be around $41, but the confirmation email indicated $[redacted] for shipping. This is not what I expected at all. I attempted to cancel my order but after waiting on an international call for over 60 minutes, I gave up. I am quite disappointed with the service and hope this can be resolved. If the freebies cannot be honored, please remove them from my cart and do not charge me for trying out your products under false pretenses. If the shipping cost is indeed $[redacted], I would not like the calendars as they cost less. Thank you for your assistance, M.

Hello, my name is Heather. I am having troubles with your app as it freezes or fails to open every time I try to use it. My mom recommended your service, and I am unable to place the order I wanted without starting over. I was trying to order an 8x8 book, for which she provided a discount for new users. Unfortunately, due to the app not working properly, I cannot utilize the discount. Despite updating the app and restarting my phone, the issue persists. Time is running short as this book was meant to be a Christmas gift for my fiancé, featuring our daughter. I am concerned I may not be able to complete the order in time. Any assistance you could provide would be greatly appreciated.

Hello, my order #[redacted]79-[redacted] was mistakenly set to ship to a gift address instead of my desired home address. Today at 3:30 PM CST, Sunday, Dec. 16, I reached out to Customer Service and had the shipping address corrected from 52 River Street, Jackson, MN to [redacted] W. 66th Street, Edina, MN [redacted]. The representative informed me that the change may not reflect in my email immediately but would appear in the tracking details once the order is shipped. Despite receiving the tracking number 1Z300W43YW[redacted]2, it still displays shipment to the Jackson address instead of the authorized change to Edina, MN that was verified by the customer service agent during our call today. I've had to endure being placed on hold three times, including after the initial call this afternoon. Unfortunately, around the 35-minute mark, the call is transferred to voicemail, prompting me to restart the process. This situation is quite frustrating. I'm currently on hold, hoping to connect with a representative later tonight, and sincerely hope this matter can be swiftly addressed. Thank you!

I recently received an email offering free items, and I decided to order two of them, understanding that I would need to cover the shipping and handling costs. However, to my surprise, a charge of $59 appeared on my credit card bill the day before the packages were due to arrive. I attempted to contact Shutterfly by phone, but the wait time exceeded 50 minutes. When I tried the live chat option a few days later, I was unable to connect with a representative. Upon receiving one of the packages, I noticed that it had a slit across the top covered with tape. I intend not to open either package until I can speak to a Shutterfly representative to resolve this issue. My past experiences with Shutterfly have been positive, so encountering this problem has been frustrating, especially without access to customer service for assistance.

Hello, I am writing to address an issue I encountered while trying to place my order with the order number #[redacted]27-[redacted]. I had diligently worked on creating a memory book as a Christmas present for my parents, taking the time to curate it meticulously before the deadline set by the website for free expedited shipping. Despite my efforts, when it came time to checkout, I was unable to apply the promo code for expedited shipping as advertised. Although I proceeded with selecting economy shipping as guided, I am concerned about receiving my order in time for Christmas, given the multiple assurances provided on your website. As a loyal customer of Shutterfly, I trust that you will ensure a timely delivery of my purchase. Your prompt assistance in clarifying this matter would be greatly appreciated.

I am deeply saddened to share that my beloved dog passed away on Nov. 23rd. I placed an order for a 20x20 canvas photo of her and waited anxiously for 2 weeks to receive it. To my dismay, upon reaching last night and opening the package, I discovered that half of my dog's face was cut off in the printed picture. It was thoroughly disheartening. When I contacted customer service, I had to endure a 48-minute hold before speaking with a kind representative, although there was a language barrier. Despite the effort to rectify the mistake and offer complimentary express UPS shipping, I was disheartened to learn that the production may not be handled accurately. I express my disappointment at the outsourcing of services and hope for a prompt and correct resolution. Thank you, Jacqueline M.

Hello, I am inquiring about the status of my order. My order number is [redacted]82-[redacted]. Initially, I placed an order for a blanket to be sent to Anne Hay at [redacted] 5th Ave, New York NY. Later, I requested to change the shipping address to Sarah Duffy at [redacted] East 27th Street, New York NY, which is relatively close to the original address. I did not receive any confirmation regarding this change. I was assured that the delivery would be on Dec 26th. However, when I called your support line just now, I was informed that the new delivery date is Dec 31st. I am concerned about this discrepancy. Could someone please update me on the situation? I hope that the order will still arrive by the promised date of Dec 26th. Please verify the shipping address for Sarah Duffy at [redacted] East 27th Street, New York NY, and the delivery date of Dec 26th. Thank you, Sarah

I placed an order for prints through the app to create Christmas gifts for my family. I included pictures of my baby and our family from this year. Unfortunately, all the prints were zoomed in and cut off important parts of the photos. After contacting customer service, they offered to resend the order for free to fix the issue. Despite the quick response, the quality of the second batch of photos was the same as the first - all zoomed in and missing crucial details. This has left me with ruined memories and no time for another redo before Christmas. I have photos of the [redacted] ruined prints, which included high-quality pictures from a professional photo shoot. I am devastated by the outcome and would prefer a refund over another remake that might have the same problem. While I enjoy other products from the app, I am extremely dissatisfied with the print quality. I can provide the files of the ruined prints if needed. Thank you for your attention to this matter. - K. Truett

I ordered a $25 gift card for my mom, intending to surprise her on Christmas Day. However, it arrived a day early on December 24th, spoiling the surprise. Unfortunately, when she tried to use the gift card, the code didn't work for her purchase. Additionally, the supposed free 8x8 book is also charging her. I am frustrated with these issues, especially since the gift card was meant to be a special Christmas surprise. Moreover, I noticed that the $25 gift card actually cost me $34, likely due to currency conversion as I am in Canada. I've been on hold for over 30 minutes, waiting to speak with a representative. It's crucial that these problems are resolved promptly, especially considering the gift card's impending expiration on December 31st.

I did not receive enough envelopes for my New Year's Day cards, and I need to mail them today. I am disappointed with the design of the cards as well. The back of the card contains a small paragraph of text, leaving a lot of white space where the text could have been larger. This is my first time using Shutterfly, as I typically order from Vistaprint. I chose Shutterfly this time due to the appealing card designs. However, I am unhappy that there was no quality control in place to prevent the text from being so small on the cards. Furthermore, I was charged extra for rounded corners on the cards, which I later found out is the default option.

I encountered an issue while trying to sign in to my account after registering because it didn't remember my password. Unfortunately, due to a similar problem with my Yahoo email account losing its password, I can't rely on receiving a new password through email. I plan to resolve this with Yahoo before attempting sign up on Shutterfly for my free Easter bunny dog photo book. I believe the photo book deadline is May 11th. I'm puzzled why my initially entered email and password were not stored, causing this inconvenience. It seems technology frustrations, like forgotten passwords, are common, despite the efforts to avoid them. I truly value the offer for the photo book, especially considering the charming bunny pictures with my dog. Thank you for the gesture. Goodnight.

I would like to correct my previous feedback to Shutterfly from yesterday. I mistakenly expressed dissatisfaction regarding Snapfish instead of Shutterfly. Please disregard my previous message and accept this clarification. I do not require a live chat, I solely wish for my initial feedback to be ignored. Thank you for understanding. Peggy K.

I apologize as I had a stroke and my writing is affected. I placed an order yesterday using Torri Calver's account to buy a book for my brother's 40th birthday in Charleston, South Carolina. I planned ahead and saw an option for expedited shipping for $29 to have it arrive by Friday or Saturday, the 27th or 28th of October. However, when I revisited the order later, the delivery date had changed to Monday, the 30th of September. We're hosting a big celebration with friends flying in from all over, and this book is a key part of his gift. I paid for expedited shipping, so I kindly request your assistance to ensure it arrives on the 27th or 28th. This book is meant to be read by all his friends at the party. I trust Shutterfly for my cards, as does my sister. Can you please accommodate my request? Thank you, Heather Saal.

I placed an order on November 24, [redacted] with Order #[redacted]88-[redacted]. I received a text message stating that the first book would arrive on December 2nd and the other two on December 3rd. However, the tracking now shows one book as "on its way" and the other two scheduled for delivery on December 4th. This unexpected delay is causing frustration and worry about potential theft. I am also puzzled as to why the books would be shipped separately, as this has not been my experience with Shutterfly in the past. This situation is making me reconsider using the service again due to the stress it is causing.

I received my Christmas cards today, and in some of the pictures, people's teeth look red. I have the same photo on a calendar, and the teeth appear normal in that version. I'm not sure if turning off auto-enhance would solve this problem. The teeth in the picture on the top right look very red. I would appreciate it if the cards could be reprinted. I placed the order on November 24, [redacted]. The order number is #[redacted]71-[redacted]. Thank you, Leanne C.

As a registered nurse, I run a stress management training company. Alongside my books and online course, I am interested in introducing mugs featuring short stress management phrases to complement the existing "Autumn Treasures" and "On The Farm" mug collections, which I currently gift to family members. The photography and messages on these mugs are designed to be appealing. I am seeking guidance on how to launch this new aspect of my business successfully. How can I begin this initiative with your assistance?

On December 4th, I made an order for a small pillow with a dog picture through PayPal. While I have received confirmation from PayPal, I have not yet received confirmation from Shutterfly. Unfortunately, I do not have the order number with me as it was saved on a friend's computer. The order details are under Katherine Marten at [redacted] Kinzie Avenue, Unit 11, Mt Pleasant, WI [redacted], and my email is [redacted] I would appreciate any assistance in confirming the order. Thank you.

I received my photo book, and unfortunately, the photos are very dark, making it hard to recognize faces, even though they were taken with a professional camera. Additionally, the copies of the photos I ordered have really poor quality. I want everything reprinted in better quality. I've attempted to call customer service four times, but the automated system keeps hanging up on me. Can someone from the company please get in touch with me? Thank you.

I recently received my order of envelopes with my Xmas cards from Shutterfly. Unfortunately, the return addresses were poorly printed, not centered, slanted downward, and the spacing was off. After contacting them through chat, they explained they couldn't include return addresses. The replacements I received today were plain white without the gold snowflakes or “kindly send to” message. I am frustrated with this situation and request Shutterfly to resend the original envelopes immediately. OR#[redacted]21-[redacted] envelope [redacted]8 Laura L. [redacted] Wooddale Avenue South Edina, Minnesota [redacted]

Yesterday, towards the end of the day, I placed an order for a photobook that I had been working on all day. This morning, as I was reviewing my projects, I noticed that one of the pictures on page 14 of my photobook had low resolution. I would like to request a simple change to that page before it goes to print. Your assistance would be greatly appreciated. If it's not possible to make the change, I am willing to cancel the order so I can adjust the image and place a new rush order. Thank you.