Shutterfly Customer Service Issues

I have a Shutterfly account and urgently need to update my login information. Recently, my email tied to multiple accounts, including Shutterfly, social media, bank accounts, and even my iPhone, was hacked. As a nurse working on the frontlines of the COVID-19 pandemic, far from home, the photos on my Shutterfly account, especially those of my late grandmother who passed away from the virus, hold immense sentimental value. In light of the ongoing investigation involving local authorities and the FBI, I kindly request assistance in recovering my Shutterfly account. My previous email was [redacted], and I now need to change it to my current email. Your help in resetting my password and securing my precious photos would be greatly appreciated. Thank you for your cooperation.

Subject: Urgent Assistance Needed with Order Cover Art I am experiencing extreme frustration with the lack of accessible customer service on your website. Despite your listed hours being incorrect, I have tried various channels to communicate my issue but to no avail. The email option is non-existent, and the chat function constantly indicates offline agents. Calls led me through a repetitive automated system, only to be informed that support is closed during what should be operational hours. This lack of effective support contradicts your purported "[redacted]% happiness guarantee." I urgently require help with a significant order matter: the incorrect cover art on a batch of 50 books for my daughter. Attached is the corrected artwork that was meant to be used. Please assist in rectifying this error promptly before the printing process commences. Your prompt resolution is crucial, as this holds great significance for my daughter. Sincerely, Katy Larsen

I spent 45 minutes making three ornaments, only to find out I need to set up a PayPal account for payment. I prefer not to use PayPal and would have liked to know this requirement in advance. It's frustrating to put in the time creating the ornaments just to face payment issues. Kindly contact me at [redacted] to discuss alternative payment options and resolve this situation.

Hello, I have been trying to reach Chat in the evenings, but it seems offline despite the website claiming it's available 24 hours. I am unable to call during the day due to work. My order number [redacted]49-[redacted] was marked as shipped on November 18, and the status hasn't updated since November 21st. I reached out to my local Post Office, and they suggested contacting the seller as they have no record of it in their postal system. I'm worried that the package might be lost or wasn't shipped correctly. Any advice on what I should do next would be greatly appreciated. Thank you.

I ordered personalized graduation cards and envelopes on 11.26.20. I quickly noticed a mistake, the date on the back should have been 5.30.21 not 6.30.21. I tried calling the [redacted] number but was directed to chat or email. Upon trying to email, I was sent to a site called "pissed consumer", which seemed odd. I submitted a form requesting the date change since the order had not been shipped, but received no response. I followed up two days later, still no reply. The product arrived with the incorrect date, leaving me unhappy. Contacting your customer service is difficult, and using "pissed consumer" as a platform seems unprofessional. Please respond to rectify my order. Thank you.

I am experiencing issues checking out. I am trying to order 3 puzzles to be sent to 3 different addresses, but I cannot coordinate each puzzle to the correct address. I attempted to have the puzzles sent to me, but that option is not working either. When I select sending to one address, nothing occurs. This is becoming very frustrating, and if not resolved promptly, I may have to seek another company for my purchase. I successfully ordered a puzzle about a month ago without any problems. Assistance is required!

I ordered Christmas cards from Shutterfly, but the update on the website has not changed in 5 days. It still shows "Dec. 5 4:37PM On its way shipment acceptance at the post office in Springfield MA." I placed my order on Dec. 2, [redacted], and it is now Dec. 10th. Can you provide information on the usual delivery time for Shutterfly? I have out-of-state family I intended to send the cards to, and I want to ensure they receive them before Christmas. Thank you for your assistance.

I’m wondering about the status of my order. The tracking information has shown that it's in transit for over a week now. It would be helpful if there was a notice indicating that regular shipping may cause delays during busy periods. I contacted customer service and was assured that I would receive my order today. I'm eager to receive my cards in time for Christmas. Despite multiple phone calls and promises of a refund, it wasn't until I escalated the issue to a supervisor, who mentioned that Shutterfly considers Christmas cards lost only after Christmas, which is not ideal since they're closed on Christmas Day. No refund, replacement, or expedited shipping options were offered. Sadly, it seems the customer service representatives are not well-informed and the resolution is delaying.

I placed a holiday card order on November 27th, but it was lost in transit. Despite a duplicate being made on December 9th, it was scheduled to arrive yesterday and has yet to ship, leaving me unsure about its status. Additionally, I ordered two canvas prints from Shutterfly on November 29th. The website claims both prints were delivered on December 11th, yet only one has arrived.

I used two codes when ordering our cards, one for 50% off (code: B7MW-CR6F-YPDB-ECUFW3) and the other for free shipping (code: Ship). Both were accepted during the checkout. However, upon receiving the cards today, I noticed that neither discount was applied on the invoice. My order number is [redacted]65-[redacted]. I initially planned on paying 89 cents per card with free shipping, as indicated in my original checkout total. I kindly request the credit to be processed back to my American Express. Thank you for your prompt attention to this matter.

I am very upset about the mistake on my Christmas Cards this year. An extra "s" was added to my last name, which was not how it was saved in my projects. I would like a refund as this year was particularly expensive. I have been trying to contact Shutterfly for three days now, but no one is answering the phones. I keep getting a busy signal or an outrageous wait time of [redacted] minutes. I will continue to try because I really want to have the cards reprinted in time for Christmas. I will need to rush order them, but without any luck reaching anyone, my Christmas cards may not go out this year, and I feel like I've wasted almost $80. This would be the first time in 32 years that I haven't sent out my Christmas cards, and losing money like this during the holidays is especially upsetting given the current circumstances.

I ordered 70 photo cards initially. Then, I decided I needed more and placed an order for 20 additional cards of the same design. However, upon the scheduled arrival of the first 70 cards, I received the wrong batch belonging to someone else. I contacted customer service to request a resend of my 70 cards. The subsequent 20 cards were satisfactory, but when the 70 cards finally arrived, they appeared faded and of poor quality compared to the first batch. In a recent chat with a representative, the call was disconnected before resolution. I'm disappointed with this experience as I intended to send these cards to family and friends. My order number is [redacted]02-[redacted]. I am requesting the reprinting of the 70 cards with overnight shipping or a refund. Thank you for your assistance. - Lynnette K.

Earlier this week, I tried to purchase Christmas cards. After placing the order, I noticed that The Daniel's script was missing from the front. I canceled the order, only to later discover two charges of $30 on my bank account. If the order wasn't canceled, that's okay, but I need the second $30 charge removed. Thank you.

My order, under the name of Jerry Lanson, was mistakenly delivered to an outdated address at [redacted] Concord St., Lexington, MA [redacted]. The correct address, [redacted] Acapesket Road, East Falmouth, MA [redacted], was provided during the order, totaling $[redacted] in three separate shipments. The first package, the largest one containing three calendars and a photo book, was misdelivered yesterday. The second shipment, with 17 pictures, is scheduled for delivery to the wrong address tomorrow, while the third package is a single picture. I have been unsuccessful in contacting a representative at the company using the phone number [redacted].

Dear Shutterfly team, I hope you are doing well. I understand that there are delays due to the current situation, but there seems to be an issue with the shipping partner handling two of my four packages. The USPS is still showing "awaiting order" status for half of my shipment in Stockton, which includes my Christmas cards, a significant part of my order. These packages have been in Stockton since the 8th and 14th of this month, even though I placed my order over two weeks ago. Could you please investigate the status of the partner or warehouse responsible for this delay? I really hope to send out my cards before Christmas. Thank you for your assistance. I am a loyal customer who appreciates your cards and products every year. Warm regards, Stephanie D.

My order number #[redacted]27-[redacted]2 was supposed to be delivered on 12/17/[redacted] in Carlsbad, CA, but was mistakenly delivered to Oceanside instead. The proof of delivery shows an incorrect address. I am requesting a reprint of the cards with "Happy New Year" instead of "Merry Christmas" on the Transcribed Joy Holiday Card. Since I paid for Express Shipping, I need them to be printed and shipped out quickly to arrive in time for the New Year. Please contact me at [redacted]. I am disappointed with the mishap and hope to have this resolved promptly. Thank you.

I placed an order for 20 prints on December 2 under the order number #[redacted]59-[redacted] for B. Unfortunately, the prints have not arrived as of December 20, causing a delay in preparing Christmas cards. Despite reaching out to Customer Service multiple times, I have not received a satisfactory response. The tracking information provided was not helpful in determining when the package would be delivered. It is crucial for a human representative to address these issues promptly. I demand a refund for the undelivered prints since it is now too late to use them for Christmas cards. If I do not receive a response from Shutterfly, I will escalate this matter to the BBB.

I am very disappointed with the product I received from Shutterfly. The cover of the photo book was off-center, and the replacement books were even worse. Some pages were poorly cut, showing strips of other photos. The images, taken by a professional photographer, were dark and disappointing. I would like a full refund and I am willing to return the books. I have ordered several books, but I'm unsure which ones are on the way. This experience has left me feeling let down by Shutterfly after spending hundreds of dollars.

I ordered 20 extra Christmas cards on November 29th, and they were shipped on December 6th. The last tracking update was on December 11th. I contacted customer service on December 19th, and they advised me to call back on Monday if I still hadn’t received the cards. Despite being assured that they would arrive over the weekend, they haven't arrived. I am disappointed because now the cards won't reach my family before Christmas, even though I placed the order back in November.

Three days ago, my Shutterfly order was marked as delivered, but now I received a notification with a tracking number stating it was forwarded due to a possible address error or forwarding issue. Despite providing the correct address and paying for shipping, the post office mentioned that the package is being returned to the sender. I kindly request for it to be sent to my address again, as it was a Christmas gift. The address is [redacted] Washington Ave, Elyria, Ohio [redacted], Apartment [redacted].