Samsung Customer Service Issues

I placed an order on Samsung.com for appliances. The delivery was scheduled for last Saturday, the 3rd. However, the delivery did not arrive, and I did not receive any updates. After reaching out on Tuesday, I was informed that the delivery truck had broken down. Despite the inconvenience, the delivery has been rescheduled for the 10th, a week later. I am disappointed by the lack of communication and the delay, especially considering the impact it has had on my household during the Labor Day weekend. XPO has been unable to assist, and I believe Samsung should take responsibility for the situation. As a loyal Samsung customer, I hope they can address this issue promptly. Thank you.

I recently purchased a cell phone with an expected delivery date of Friday, September 16. I was considering expedited shipping for a day earlier but was informed by the tech that Samsung typically ships earlier rather than later. We're leaving town for three weeks starting on Sunday, September 17. The invoice mentioned they would notify me of any changes, but I received a late confirmation email last night stating the phone will now arrive on Monday, September 19. I wasn't contacted in advance to address the situation, and no one will be available to receive the package when it arrives. Unfortunately, I need the 5G phone for my trip. Despite trying to reach out over the phone and chat, I discovered on their website that changes or cancellations aren't possible once an item is shipped.

I am receiving an unbalanced error code (Error code: ub) on my washing machine. During the spin cycle, it starts spinning uncontrollably, then stops and refills with water, possibly to rebalance, before repeating this process about two times and ultimately displaying an error code (Error code: ur). This issue only started happening recently after eighteen months of trouble-free use. Unfortunately, Samsung does not offer in-home assistance through third parties in my area. Despite trying suggested solutions without success, I reached out to Samsung for help, even though the machine is out of warranty. The lack of third-party support from Samsung in my region remains a challenge, regardless of the warranty status. I simply wish to resolve this problem and be able to do my laundry peacefully. Model Code: WA50R5200AV/A4 Serial Number: 0J595DDR103736F

I had an Amana two-door refrigerator/freezer for nearly 22 years with just one issue that led me to disconnect the ice maker. Recently, it started alternating between blowing cold and warm. After a service visit, the suggestion was for me to get a new refrigerator. I wanted similar functions without constant dings, thick doors obstructing produce removal, fixed shelves, and the issue of some food items getting frost. It's frustrating that I've bought four different fridges but ended up stuck with the first one, which turned out to be the fourth in line.

After conducting thorough presale research, I purchased the bespoke 23 cubic foot refrigerator from Samsung online. Despite being happy with other Samsung products like the Z Flip 4, Galaxy Watch 4, Galaxy Ear Buds Pro, and 2 TVs, I have encountered several issues with my recent refrigerator purchase. Specifically, there is confusion regarding the Care+ extended warranty. While two presale representatives assured me it was in addition to the basic warranty, the warranty contract I received via email stated only one year of coverage. I have spent over 5 hours on the phone with different departments, including appliances, mobile phones, orders, tech support, and Care+, trying to resolve this discrepancy. The Care+ representative was dismissive and claimed the coverage was only for one year, contradicting what the other representatives had said. I also discovered that the 4 months of YouTube Premium perk is only for new subscribers, which was not clearly stated in the description. Had I known about these issues, I might have purchased the refrigerator from Costco, which offers a similar price but with better warranty options. I hope Samsung can address these issues promptly as I prefer to continue using Samsung products. Thank you.

I placed an order for a Galaxy S22 Ultra 5G in late August and attempted to return it to Samsung from my APO military address. Samsung refused to update the FedEx label to reflect my US address's country code as Kuwait. Consequently, I had to use DHL to return the item to Samsung at my own cost. Upon the item's arrival in the US on September 10, it was held in Cincinnati by Customs for additional paperwork. I reached out to DHL to contact Samsung for the necessary paperwork. Despite providing Samsung with a copy of the DHL waybill, they claim they never received the trade-in device associated with the return. This discrepancy has led to confusion over my refund, as the trade-in was not part of the return process. I have already frozen my credit card to prevent any unauthorized charges. Please assist in resolving this matter.

I recently purchased the newly launched Samsung Galaxy Z Flip 4 on September 17th. After only using it for two days, on the third day, I noticed the top part of the display was not working while the bottom part was functional, causing me concern. The following day, I took the phone to a service center in Vijayawada where they informed me that the screen needed to be replaced. I was dissatisfied with this response and unsure of what to do next. As I didn't have a spare phone, I couldn't seek other sources of assistance. After researching online, I found the customer care center number and learned about an alternate service center and the Care Plus option for this premium device. Despite being told that the damage might not be covered under warranty due to the folding nature of the phone, I am puzzled as to why a four-day-old phone would not be covered. With no resolution in sight after multiple calls, I am seeking genuine help to resolve this issue promptly, otherwise, I would like a refund of the amount spent on this expensive phone.

I purchased a Galaxy S22+ & S8+ tablet in May [redacted]. The tablet should receive calls and texts through the phone, but I encountered issues with using non-Samsung messaging and phone apps on the tablet. Everything worked well until September 2, [redacted], when I learned about the Samsung breach. Trying to change my password on the Samsung website post-breach required accepting a new Privacy Policy/Legal Terms, which I initially refused due to concerns and previous breaches. However, to restore functionality to my devices, I eventually accepted the policy updates. Subsequently, I noticed that calls and texts were not functioning on the S8+ Tablet. Tech support was unhelpful despite several troubleshooting attempts, attributing the issue to various factors including T-Mobile. Even after following their instructions, the problem persisted. Being reliant on these devices for internet connectivity due to infrastructure damage caused by Hurricane Ian, the ongoing technical difficulties have been frustrating.

This is my first Samsung device. Despite having an OtterBox protective case, the screen cracked after two drops from 3 to 4 feet. The Gorilla Glass didn't shatter but there's internal damage now. The second drop caused more significant issues: the Bluetooth signal is intermittent, call audio is muffled, and the device powers off unexpectedly. The volume has also decreased drastically over a few days, affecting both the headset and speaker. Device Protection wasn't purchased with the phone, it was a gift without packaging. I'll try to find out where it was bought. I'm looking for a resolution, whether it's repair, replacement, or a repair kit if available. Thank you for your assistance. - Jason D. Stockdale, MA.

I purchased a Samsung washer from Conns Appliances in South Oklahoma City on November 2, [redacted]. Over the past two months, we have experienced issues with the washer. Initially, it started taking a long time to fill up, then an error code 4C appeared with beeping sounds after the wash cycle, and it wouldn't proceed to the rinse cycle. Despite contacting Samsung support multiple times while it was still under warranty, following the troubleshooting tips did not solve the problem. The first person I spoke to created a repair ticket, but the designated repair company did not show up as they were located in a neighboring state. After notifying Samsung of the situation and the ongoing need for service, I am reaching out again in the hope of finding a suitable repair person, even though the warranty has just expired. Given my repeated attempts to address this issue before the warranty ended, I hope that an extension can be considered. I kindly request assistance in fixing my washer. Thank you for your attention to this matter.

I am having issues conducting business with Samsung due to frequent call drops. I find myself having to redial up to 15 times a day, spending hours on the phone only to get disconnected or transferred abruptly. Even when I provide my contact number, the return calls are inconsistent and often end in dropped connections. This ongoing problem has persisted since the summer despite my repeated complaints. Samsung acknowledges the issue but is reluctant to address it promptly. It is frustrating that a phone company is neglecting its own faulty phone system, resulting in wasted time for both customers and employees answering repeated calls.

Our TV suddenly turned black during a show. We've been troubleshooting this issue for three months. The TV is just 10 months old. Despite contacting customer service and having a technician visit, the problem persists. The technician left without fixing it, leaving us uncertain of when they would return. We own numerous Samsung appliances across two houses. Reimbursement has been promised but not delivered, leading to frustrations over countless hours spent on the phone with unhelpful representatives. My spouse is currently on the phone still facing hurdles. They mentioned reimbursement can't happen until the TV is picked up, but the timeline for that is unclear. This back and forth is unacceptable, wasting time and money. We seek resolution and request to speak with a supervisor, only to be told one isn't available. My husband is considering legal action due to this ongoing issue.

I accidentally dropped my Samsung A11, and the screen is shattered with a black screen. I have my SIM card and SD card intact. Since I can't afford to replace the Samsung now, I ordered a government phone that can hold two SIM cards. I turned off the service for my SIM card but need to access my account on an old Samsung J2 phone linked to my mother's account. Unfortunately, I'm unable to complete the second step for account verification. I urgently need to access important bookmarks and work-related files. I've been struggling with this for a month now and would appreciate any assistance in resolving this issue. Thank you in advance for your help. Sincerely, Kellie Jo Smith

I own a Galaxy Watch 4 and am interested in exchanging it for the latest Galaxy Watch 5. My main query is regarding the amount of money I could potentially save by making this upgrade. Additionally, I would like to know if I can perform this exchange at Best Buy or any store that sells Galaxy watches, or if I must go through Samsung's online platform specifically. If my Galaxy Watch 4 is no longer under warranty, can I still return it for the new Galaxy Watch 5? Is the condition of the watch important for the exchange to be valid? Can I visit a local T-Mobile store to conduct this exchange, and will the savings be consistent regardless of where I make the swap?

I have a Samsung Galaxy S21, and after the recent update last night, my phone has been stuck on the "phone is starting" screen. I'm worried about losing important data on the device as it's crucial for me and another person who relies on it. I need assistance with resolving this issue to ensure everything is safe and accessible.

I received a cancellation notice indicating a payment verification issue with my order. The error message suggests updating payment information and trying again. Despite attempting multiple credit cards, the problem persists. I am seeking help to complete the purchase over the phone and to understand the reason for the recurring order cancellations.

I purchased a washer four months ago, and now it is broken. I reported the issue to Samsung and requested a repair on 12/07/[redacted]. Yesterday, a technician came and advised that something inside is broken. Samsung emailed me stating they will repair it by 12/29/[redacted]. I need my warranty honored as I can't go without a washer for so long since I work six days a week and don't have time for the laundromat. I'd like a refund to buy a new machine. The individuals I have spoken with have been rude, and my experience with Samsung has been terrible.

A friend from Samsung America used her credit card to purchase a laptop and phone at the Samsung branch in Kumasi, Ghana for me. I recently spoke with the manager, who confirmed the purchase. Due to my location in the central region, far from Kumasi, I couldn't collect the items in person. The manager requested 381gh for delivery, which I paid. However, despite the payment, the products have not arrived yet. Unfortunately, the manager is not responding to my calls or messages.

Model Number: RF28HMEDBWW/AA Serial Number: 066443BF300350J I am facing issues with my ice maker as it frequently freezes up and stops producing ice. I have had to resort to leaving one of the doors open to melt the ice buildup. This is the third occurrence, with the previous repairs covered by Home Depot's extended warranty. I even had to use a hair dryer during the latest incident. I've heard this is a common problem with French door refrigerators. Can you provide any insights on how to resolve this persistent issue?

I have been without a TV for three weeks waiting for the repair people. I need a telephone number for the main office here in the United States. I was contacted today; they said they were unable to get the parts. I am a 91-year-old senior without a TV for three weeks. These repairmen are useless. The first one came without the parts, the second one failed to show up for the appointment, the third one came with a part which he blew up and scratched the TV screen by dragging it on the floor. I need to speak with an official, not these inept people I have been dealing with for three weeks. I want a new TV immediately. I do not want to wait another week for the repair. I have been a customer of Samsung for over 22 years. Is this the way to treat a customer? Do something, please.