Samsung Customer Service Issues

Subject: Seeking a Second Opinion I recently purchased an Astro C-3 vacuuming and mopping robot but received a bowA1 model instead from another seller. However, the bowA1 is not suitable for cleaning my [redacted] square feet of ceramic tile due to its small dirt catcher and minimal mopping capabilities. I've been unsuccessful in returning the product to the seller. I've initiated a dispute with my bank and they require a second opinion. Could your company provide a statement on your letterhead regarding the product substitution? I have attached copies of received items for your reference. Time is of the essence, so I would appreciate a prompt response. If I should seek assistance elsewhere, please provide me with the correct contact details. Thank you for your attention to this matter. Best regards, Denise C. Phone: [redacted] Email: [redacted]

I recently upgraded to a Samsung S20 FE 5G on December 24, [redacted]. Unfortunately, scammers hacked my old phone, prompting me to change the password. However, after the reset, I couldn't log back in as my Google account wasn't linked. My new phone is now factory reset, leaving me locked out without any working passwords. I am in a 30-month payment plan for a phone I can't access, using my old Samsung 10e in the meantime. Your assistance in resolving this issue would be greatly appreciated.

I recently returned to work after a two-year break, now working on an oil rig in the North Sea. Unfortunately, my phone has been disconnected due to an unknown call issue, and this has left me unable to receive calls. My details are as follows: Name - Paul Garrison, Login - [redacted], Password - driller1, DOB - 04/01/[redacted]. I use a Nokia 10 S and have been requesting the verification code via email as I can't receive messages. Despite numerous emails, I have been unsuccessful in resolving this. I am currently [redacted] miles off the coast of Scotland and urgently need my phone for work. Your prompt assistance would be greatly appreciated.

I am disappointed because my order was not delivered as planned. I waited all morning as I confirmed I would be home between 9:15 and 10:00 AM, but the delivery did not arrive. Despite being at home the whole time, the delivery people claimed I was not there. I will need to leave to pick up my daughter from school between 2:30 and 4:00 PM. I simply need the items to be left outside by the back door, no interaction necessary. They mentioned they will contact me within 24 to 48 hours for a rescheduled delivery next week, but this delay is not satisfactory.

I am continually experiencing hacking on my phone, which makes it the worst phone I have ever owned due to the numerous issues. Please contact me urgently to discuss this matter. I insist on removing all devices from my phone, leaving only earbuds connected. Can you address this problem definitively? I have decided never to buy a Samsung product again. I am eager for you to identify the culprit and take legal action against them for breaching my privacy and stalking me.

My phone account has been hacked, causing it to stop working properly on my phone. It seems to be running in the background and affecting my social media accounts, email, photos, documents, and Play Store. I visited ATT, and they suggested checking it via the SIM card number. I have evidence in a video of a remote computer accessing my accounts, tracking me on maps, and disrupting my internet, texts, and calls. I have taken steps like changing phones, numbers, and emails, but I suspect they are still using my data. I am reaching out for assistance or a referral. Google is aware, but I struggle to access it as they may have created new accounts and intercepted my emails. My original email was [redacted], and the backup was [redacted] I have a new phone and SIM card on the way. Temporary contact numbers for friends are [redacted] or [redacted]. Thank you, Angela V. McAdams (AVM)

Hello, I hope you're well. I'm curious about Samsung promotions that supposedly give away $[redacted],[redacted] to winners. Recently, I was informed I won this amount because my phone number was chosen, but now they're requesting $[redacted] for fees to clear and deliver the prize and merchandise. The person claiming to be Rodney Bryan, a chairman in Los Angeles, California, says a delivery agent has the check, shirt, phone, and cap for me in the Bahamas. I suspect this is a scam. Could you please verify if Samsung runs any giveaways like this? Thank you.

To Whom It May Concern, I am reaching out regarding a recent issue with my 50" Samsung UHD TV that stopped working after a year and three months of use. Despite having a valid two-year warranty, the experience I had with Samsung customer service was extremely disappointing. I reported the problem at Game Newcastle on Saturday, March 19, [redacted]. The representative there logged a complaint with Samsung, but when I followed up on March 22, [redacted], Samsung had no record of my call. After multiple calls and delays, it was determined on March 24, [redacted], that no previous call had been registered, leading to further delays in getting a technician to address the issue. Unfortunately, as of today, no progress has been made in resolving the problem. I can be reached at [redacted] for further assistance. Thank you.

I purchased a 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with [redacted] CFM Hood Ventilation, Wi-Fi & Voice Control in Stainless Steel. My Order Number is US[redacted]07. XPO claims to have delivered it, but I have not received it. I raised an inquiry ticket two weeks ago and have heard nothing since. Despite multiple calls to XPO and your helpline at 1-[redacted], no resolution has been provided. The individual I spoke to mentioned a ticket had been sent but offered no further assistance. When I requested to speak to a supervisor, I was disconnected after a 10-minute wait. At this point, I simply want a refund as I have been waiting for close to two months with no resolution in sight. I believe it is your responsibility to address the issues with XPO's delivery reliability. Kindly process my refund promptly so I can purchase a new Microwave locally.

The automatic Samsung software update was downloaded to my S21 5G last week, causing issues with the phone's functionality. The bottom buttons on the home page are not working properly, and the phone freezes when using programs like Gmail or the internet. Despite trying to fix the problem with a Samsung representative over the phone, the issue persisted. Upon visiting a Samsung authorized repair center on State Road [redacted] in Ocala, Florida, I was informed that my phone could not be repaired due to similar issues occurring post-update. The technician recommended switching to an iPhone, stating they had encountered multiple cases like mine recently. I am frustrated with this situation and would like Samsung to replace my phone as the software update has essentially rendered it unusable.

After eight weeks, I sent my Chromebook in for repair as instructed while it was under warranty. When I received a Chromebook back, it was scratched, gouged, with an old and sticky power source that didn't belong to me. Naturally, I sent in a well-maintained, nearly new Chromebook - only to potentially receive someone else's device in a terrible condition. I'm concerned about the mix-up and want to avoid receiving that person's refurbished Chromebook. I anticipate receiving a brand new Chromebook due to the warranty. I've always been a loyal Samsung customer and never encountered issues like this before. This situation is completely unacceptable, and I expect a resolution as soon as possible.

I bought a Chromebook for a family member, but after 8 weeks, it wouldn't turn on. I contacted support and sent it in for warranty repair. However, when I received a replacement, it was not my Chromebook. The one I got back was heavily scratched and dirty, with an old and sticky power source. I called customer service again, and they provided a new return label. Unfortunately, they seem unsure of the whereabouts of my original Chromebook, which may have been sent to the previous owner with questionable habits. I am adamant about receiving a new, not refurbished, Chromebook as I had sent in a brand new device. Despite receiving an email stating my computer is being repaired, I fear I will just get back the subpar one in return. How can we address and resolve this issue promptly?

I have a Samsung 48" H55100 TV installed on 12th May [redacted]. The TV goes off about 3 or 4 times in an hour and comes back on after I disconnect the power and switch it back on. The local cable service provider checked the set-top box, and it seems to be working fine. This issue doesn't occur when I use the Amazon Fire Stick to watch Prime Video or SonyLIV. I live at 51 Vedaanta Brindavanam, Kodangipalayam Road, via A.P.A. Cinema, Kinathukadavu [redacted]. Kinathukadavu is located between Coimbatore and Pollachi. For GPS directions to my address, please use "Vedaanta Retirement Community, Kinathukadavu." I can be reached at [redacted] or [redacted] (please use WhatsApp as the mobile signals inside my villa are weak). My email is [redacted] Please arrange for a service engineer to fix the issue. I am willing to pay for any services and spare parts needed.

I am experiencing issues with my phone's messaging and calling functions. It frequently fails to send messages and requires multiple attempts to make calls, often needing to redial. I have tried all troubleshooting steps provided by both your company and T-Mobile, as I have been a loyal customer since the s900 series. I am requesting that you assist me in returning this faulty phone to the T-Mobile store. I have experienced similar problems with five of my friends who are also T-Mobile customers. I currently owe T-Mobile around $[redacted] and would appreciate a credit towards a new phone. Your prompt attention to this matter is greatly appreciated. Thank you for your help.

I received a defective phone with several issues that Samsung agreed to repair under warranty. However, the local shop couldn't get the necessary parts, so I resorted to a mail-in repair. Unfortunately, the phone was damaged in transit, and I'm now being asked to cover the costs. To make matters worse, Samsung refuses to fix the original problems, such as the broken cell receiver, microphone, and charging port. The screen protector was also removed, resulting in scratches on the screen. During multiple scheduled call-backs from customer service, I was never contacted as promised, leaving me without a working phone for four weeks. This experience has been incredibly frustrating, especially as I may have missed important calls, including notifications from graduate school admissions. I expect a new phone and a refund given the unreasonable treatment and lack of service. I have kept records of all my interactions with your team.

After finally completing the newest software update yesterday, I encountered an issue with Samsung Pass. The update erased all the information I had saved, including my debit/credit card details. Despite multiple attempts to re-enter the information, the submission fails every time, whether I scan or manually input the card information. This problem surfaced immediately after the update. I've revisited Samsung Pass several times to input my details, but the error message persists, instructing me to try again later. Since I use Samsung Pass daily and find it extremely useful, it's disappointing that it's been inaccessible for the past few days. I hope for a prompt resolution to this matter so I can resume enjoying the benefits of Samsung Pass. Thank you.

As a disabled veteran, I appreciate the military discounts offered, but I am facing a frustrating situation with Samsung. I spent 11 full days trying to resolve a simple issue with my Galaxy Tab S8+5G T-Mobile purchase. Despite chats, calls to customer service, and various other support channels, the problem remains unresolved. The checkout process failed due to an address discrepancy, as I live in a PO Box-only zip code area. I provided USPS verification documents, but the response from escalation teams was unhelpful - they suggested changing the address or using a credit card. The support teams seem limited in their ability to address database errors. Despite my efforts, my credit score has been affected, and I am unable to use the approved financing to purchase the items. I have encountered difficulties in explaining the issue, and have even had to seek support from India. I hope Samsung can rectify this situation promptly so I can finally receive my order.

On April 18, [redacted], I purchased a Samsung Galaxy A03s cellphone along with AT&T prepaid/autopay service. Unfortunately, on April 20, [redacted], my new Samsung Galaxy phone was stolen. I went to the AT&T retail store to report the theft, and they connected me with AT&T customer service over the phone. The representative informed me that they have "black-listed" my stolen phone and deactivated the device, service, and autopay. I would appreciate confirmation that my stolen phone has been deactivated and the autopay service has been stopped. I am also interested in attempting to track my stolen phone. A consumer advocate recommended contacting the Utilities Commission for assistance in locating the phone. Please advise me on whether to reach out to the Federal or State level of the Commission. I appreciate the support from AT&T and Samsung in resolving this issue related to my stolen cellphone. I am currently experiencing difficulty accessing my emails at [redacted], but this should be resolved soon. Kindly provide any further guidance. Thank you.

I need to verify if my stolen cellphone has been deactivated. I had a terrible experience with Samsung/GALAXY customer service. After spending four frustrating hours on their website, I received zero help. The customer service representatives were unhelpful, trying to charge me money, push new products and services, and even manipulate me into giving positive feedback. The individuals I spoke with were extremely unprofessional.

I purchased a Samsung Galaxy Watch Active 2 last year, and it suddenly stopped working today. The back sensor, which was glued on, has come off and now the watch is non-functional. I am disappointed with the quality of the glue used. Today, I bought the new Galaxy Watch 4 Classic, which is nice; however, I am frustrated because Samsung has partnered with Google, causing all the watch faces I bought on the Galaxy Store to become unavailable. I am upset that I can no longer access them and have to use the Play Store instead. The inconsistency in services provided is exasperating. Dealing with customer service is a challenge - it's hard to reach a live person, and when I do, they can't seem to solve issues correctly or lack the necessary knowledge. It seems their only solution is to charge for replacements or repairs. This experience makes me consider switching to Apple products despite being a loyal customer with various Samsung devices. Customer service needs significant improvement for better customer satisfaction.