RushCard Customer Service Issues

I'm Arnold J. and I used to have a RushCard, but one day I discovered that it was closed without any explanation. I received a refund check for over $[redacted] in my name, but I couldn't cash it because my account was closed. Unfortunately, my wife misplaced the check while moving, and I now need RushCard to reissue a new check since she has the legal right to handle my finances in my absence. The original check was never cashed, and we really need access to the funds. Thank you.

I reloaded my Rushcard with $[redacted] at my local Safeway last night at 11:14 pm. The transaction was approved, and I have all my receipts. However, the money hasn't shown up on my card yet. Safeway doesn't have a record of the deposit either. It's now 2:07 pm the next day, and the money is still missing. I managed to speak with a representative on the phone, and she mentioned sending a letter to the corporate office about this issue. She advised me to keep checking to see if the deposit appears on my account.

I recently loaded my RushCard at 7-11, but the funds didn't appear on my card. After discussing with 7-11, they confirmed the deposit and advised me to provide RushCard with the STTN# for tracking. When I contacted Green Dot, they only mentioned a refund in 2 weeks. After speaking with RushCard's disputes department, I was informed that they had no record of the deposit or the STTN#. I was then directed back to Green Dot for refunds. It's frustrating to have $[redacted] in limbo with no one taking responsibility. Can anyone offer any assistance?

I noticed unauthorized charges from PlayStation on my Rushcard account, and my wife and I were both refunded by PlayStation. While my wife successfully disputed the charges by speaking with an agent and filling out forms, my attempts were met with unhelpful and rude agents. PlayStation provided us with transaction numbers for the refunds: [redacted]90 and ending with [redacted]9. They assured us that the refunds were processed on June 22. I receive direct deposits from my job into this account, which further highlights the importance of resolving this issue. If no assistance is provided, I will have to seek legal help in this matter.

I've been attempting to reach a live person to assist me with resetting my forgotten PIN. I originally contacted your customer service over a month ago and followed the instructions provided by the representative. However, I am currently unable to speak to a live agent despite numerous attempts. This situation has prevented me from accessing my funds following a direct deposit. Your staff mentioned that I've held an account since [redacted], but I only recently began using the RushCard, and this is my first account with you. The contact information I am using now does not match the details linked to my account according to your automated system. I urgently require your help to update my information so I can reset my PIN or I would prefer to have my account closed. The inability to access my funds is causing me significant frustration. My name is Claretta J. Merrill, born on 03/12/[redacted]. The last four digits of my SSN are [redacted], and my email is [redacted]

I was referred by a friend to get a Rush card, but I did not see an option to add their name for the referral promo during the sign-up. Also, I noticed $12 missing from my $[redacted] payroll deposit once it was loaded onto the card, leaving me with only $[redacted] available. I chose this card for early paycheck deposits, but if I encounter issues like this without access to customer service support, I may need to reconsider using it and stick to my traditional bank account for depositing my paychecks.

I am Rafael Aviles. My Rush card number ends in [redacted], and my date of birth is 2/17/55. It has been three weeks since I requested a replacement card because mine expired. After contacting customer service, I was asked to provide identification proof. I faxed copies of my state ID, army service form displaying my details, and proof of address. They assured me I would receive the new card within seven business days. However, my direct deposit has been halted, leaving me unable to pay bills or cover daily expenses. I urgently need assistance with this matter. My email is [redacted] Thank you.

In [redacted], I used RushCard with three cards for myself, my wife, and a friend. Recently released from prison after four years, I got my old job back and a new iPhone with a new email that stopped working due to an update. Despite this, I applied for a new RushCard online with updated details. Now, setting up the RushCard app, I face issues as it says the account is already registered with my old email and number. Technical support acknowledged the mistake but can't resolve it, stating I need to mail in information. This situation is stressful as I need access to my money urgently to travel back for a parole hearing.

I recently contacted your [redacted] number and had difficulty connecting with a Representative. After explaining that I needed written confirmation from Rushcard regarding two unused accounts from 5-6 years ago, the representative abruptly ended the call, which I found unprofessional. Despite trying to remain positive about services provided by overseas employees, I was disappointed by the lack of assistance given the available information. I disposed of the cards due to non-use and ongoing customer service issues. I am seeking a written statement verifying the inactivity of these accounts with dates, signed by Rushcard, to submit to the Department of Social Services to maintain my medical coverage as a senior. My name is Susan M., last four digits of social security #[redacted], residing in California but potentially Las Vegas temporarily. Contact me at [redacted] or [redacted] Any guidance on this matter would be greatly appreciated. Thank you for your time.

Since 10/9/18, I have been attempting to update my address, email, and telephone number for my lost or stolen card # 4[redacted] 2[redacted]. Unfortunately, I couldn't do it online as I lost access to my email ([redacted]) and phone number ([redacted]-------). I lack most forms of ID but submitted a copy of my driver's license from my phone, Medicare card, and recent mail for verification. The driver's license copy was unclear, but the Medicare card and mail were accepted after a discussion with a supervisor. I was advised to get a receipt from Social Security for my new card application since I don't have a valid driver's license. All my submitted documents have been approved, and I urgently need access to my disability funds that I rely on each month.

I have been attempting to update my contact information for card #4[redacted] 2[redacted] since 10/9/18 due to the card being lost or stolen. However, I couldn't update it online as I no longer have access to the associated email ([redacted]) or phone number ([redacted]-------). I lack traditional forms of identification but was able to provide a copy of my driver's license from my phone, a Medicare card, and recent mail. Despite the driver's license copy being illegible, the other documents were accepted after speaking with a supervisor who advised me to obtain a receipt from the Social Security office as I have no driver's license. All my documents have been approved, and I urgently need access to my funds as I rely on this disability income monthly.

I have been trying to update the physical address, email, and telephone number associated with my card # 4[redacted] 2[redacted] since 10/9/18, as my card was lost or stolen. I couldn't update the information online because I couldn't access the email [redacted] or the phone number [redacted]------- anymore. Unfortunately, I don't have many forms of ID available, except for an old copy of a driver's license. I sent in documents like a copy of my driver's license from a phone, Medicare card, and recent mail, but the driver's license copy was not legible. After speaking with a supervisor, I was advised to get a receipt from the social security office showing I applied for a new card, as I don't have a driver's license. Finally, all documents were accepted and approved. I rely on these funds for my disability, so I urgently need my card overnighted to me.

Hello, my name is Michele Lake, and I am a current RushCard customer. I was attempting to withdraw $[redacted] from an ATM at Investors Bank in Hoboken, New Jersey, on October 20, [redacted], between 9 p.m. and 9:20 p.m. While texting my dad during the transaction, the money was taken back by the ATM before I could retrieve it, leaving me with insufficient funds on my card. I visited the bank on October 22, [redacted], but was advised to contact RushCard. Unfortunately, I have been unable to reach a live person at RushCard and have not succeeded in resolving the issue through Investors Bank or MetaBank customer service. I am hopeful that reaching out here may help me recover my $[redacted]. Your assistance in resolving this matter would be greatly appreciated.

I have faced a tremendous ordeal with the dispute team. As a blind individual on SSI, the entire process has been outrageous. On August 28, I was a victim of theft where my identity documents and phone with passwords were taken. I immediately tried to stop my card through Rush on September 7, but realized the card was never stopped as transactions were made on my account. I have since taken steps like issuing fraud alerts, involving the police for investigation, and working with the FCCA regarding identity theft. Despite having reference numbers, I did not receive any provisional credit and my dispute was deemed non-error. When I inquired about my replacement card on September 27, I was told it had been mailed out that day, but my funds had already been posted on the 25th and were missing.

I have been dealing with continuous back and forth from the company. They apologized and said my provisional credit would be applied on September 15th. They mentioned the investigation was complete with no errors. Despite sending over 20 pages of documents with confirmed transmissions, they claimed not to have received them until yesterday. They also mentioned I only sent 2 out of 3 dispute papers dated yesterday. I still have my direct deposit set up with them, but I am concerned for my safety. After speaking with multiple representatives, I found out the charges from September 28th were for a different account holder. Even though I only received the correct documents on Tuesday the 16th, my dispute remains closed. Rush Investigations has not contacted any fraud investigators, and I am left without a resolution. I am worried about my government benefits for October since my card was only mailed on the 28th and my funds were already taken by the 25th.

Since November [redacted], my card, originally with $30 on it, appears to have been stolen. Despite my attempts to report it and request a new card, I faced difficulties contacting a representative or following the automated options. Recently, my available balance decreased from $25 to $15 without any clear transactions. Today, on 10-30-[redacted], the balance now shows only $3, with no transaction history. I am at a loss as to where my card is and who could be using it. Prior to losing it, I had $30 on the card, including funds from a canceled transaction that were meant to be returned. I am in need of a new card and clarity on the missing funds. My connected number allows me to check the balance, even without the physical card. Any assistance to resolve this issue would be greatly appreciated.

I sent letters via fax to the Dispute Department on Monday, November 5, [redacted]. I notified them that I reported my card lost or stolen on October 18, [redacted], and was told it was canceled. I was assured a check for the remaining balance would be mailed. When I checked on October 30, [redacted], I discovered the card was still active and being used. I submitted a report to the Dispute Department along with a photocopy of my last card usage receipt on October 18, [redacted], my state ID, change of address letter, and updated contact details. I am requesting documentation regarding the processing of a new card, confirmation of address change, and confirmation of the dispute filing. My details are as follows: Leanna Wynn, [redacted] W. Mesquite, Las Vegas, NV [redacted].

I applied for a rush card and was supposed to receive it in the mail two times before I received the active card on my account. I never knew there were two inactive cards associated with my account since I never received them. When I finally got my active card, I signed up for direct deposit to save money. On November 6th, I received a $50 direct deposit from my employer, Entrata, but couldn't find it. I checked online and saw the deposit was on the first inactive card that I never activated. I was charged two fees, and the funds cannot be moved because the card is inactive. Can you please refund the fees and transfer the funds to the active card I have received?

I reached out to Rush Card to dispute 20 unauthorized transactions made through Google. Google Play was also informed about the Unauthorized Charges. Out of the 20 disputed charges, Google has only refunded 4. Despite rarely checking my statement, a denied transaction prompted me to review my statement online, where I found all 20 charges on 11/8 and 11/9. Rush's dispute team informed me of multiple charges in previous months that I hadn't noticed until now, making them unable to be disputed. Suspecting my Google account was hacked, I, at 80 years old, have failed to notice some smaller transactions. By refunding 4 charges, Google seems to admit fault. I require Rush Card's assistance in getting my money back and have taken preventive measures by removing my debit card from the Google site to prevent further theft. I am sending in my dispute paperwork today or early tomorrow morning and seek help in recovering my money.

I am reaching out regarding the unauthorized charges by Google Play on my account. Unfortunately, being eighty years old with poor eyesight and hearing, I hadn't noticed these monthly debits until now. Typically occurring when my pension and Social Security funds are deposited, the small but frequent charges went undetected. It was only when I attempted to withdraw funds through an ATM and was denied due to insufficient funds that I became aware of the issue. After reaching out to Google and Rush Card, Google refunded a portion of the amount taken and advised me to contact my bank. I have since contacted the Dispute Resolution department and was instructed to fax a dispute letter for review within ten days while Rush investigates further. I am in urgent need of these funds for medication and my water bill. Rush Card is reissuing me a new card and I have removed my previous card from Google's online access. I trust Rush Card and hope they will assist me promptly in resolving this matter by crediting my account during their investigation.