Royal Mail Customer Service Issues

Tracking Number: KL[redacted]60GB Service: Royal Mail Signed For™ Hello, I am currently in Germany and unfortunately missed a package that was sent to me from the UK. According to the tracking history, an attempted delivery was made on Wednesday, March 15, [redacted], stating that nobody was available. However, we were at home during that time. I am now trying to arrange a redelivery, but this seems to require the number from the 'Something for you' card that is usually left in the letterbox. Unfortunately, we did not receive such a card. As a result, I am unsure of where to collect my package or who to contact for further assistance. I have attempted to reach out via telephone at [redacted] [redacted] [redacted], but have been unsuccessful in reaching anyone. Please assist me in resolving this issue before the package gets sent back to the UK. Thank you, Stefan

I have not received any deliveries for the past two weeks. My regular magazine deliveries have not arrived, but what is more concerning is that I am eagerly waiting for my new debit card. Being severely disabled, my reliance on this card is immense as it helps me with all my daily activities. Unfortunately, my phone is not working, and I am unable to top it up or contact anyone to address this issue. It is not feasible to suggest calling Royal Mail when I have no means of communication. The lack of mail delivery has left me feeling completely stranded. I need assistance in resolving this matter promptly.

I recently sent a medical sample that was delayed, prompting me to send another urgently. Can you confirm the location of the first morning collection point in Basingstoke? Also, could you please advise if any strikes are scheduled for next week so I can determine if I should use your service or opt for DHL delivery instead. Ideally, I prefer traditional postal service for next-day delivery. However, if this cannot be guaranteed, I may have to reconsider using your services for transporting medical samples.

I returned the Wellingtons I bought on Amazon through Royal Mail as instructed. Amazon said I didn't need a label as the postman would provide one. The postman collected them on April 8, [redacted], at 1:00 PM. I later received an email from Royal Mail saying they couldn't pick up the package. I'm unable to reach Royal Mail or Amazon. The seller hasn't received the boots, and I haven't received a refund. I have a photo of the postman picking up the package with the order paper I left outside my front door in the porch. I tried calling 0[redacted] but couldn't find relevant options. After several attempts, they hung up on me with no one to speak to.

In March, I sent an important letter to Gloucestershire using a 1st class stamp from a book of four. The letter did not arrive until April 12th, and I was informed that an invalid stamp was used, leading me to pay £2.50. Subsequently, I had to resend the letter to the same address via expensive registered post, which was received the next day. Similarly, a birthday card sent to Alrewas in mid-March with an 'invalid' stamp resulted in the recipient having to pay. I am frustrated as I still have one stamp remaining from the 'rogue' book of stamps that I cannot use. I am requesting reimbursement for the £6.85 spent on the registered stamp sent on April 13th, as well as the cost of the original book of 1st class stamps purchased in early March. Sincerely, J Lawson.

Good morning, I sent a tracked and insured letter from France on the 25th of March. It reached the South Midlands M.C. on the 31st of March, scanned at 22:36. Since then, there have been no updates, and the item has not reached the delivery address. The tracking number is: RK 49 [redacted] [redacted] 3FR. The delivery address is: MR E UNDERWOOD, 6 RILEY CLOSE, RECTORY FARM, NORTHAMPTON, NORTHANTS. Could you please provide any information about the status of this item? Regards, Ewan.

In February, we arranged for our mail to be redirected to Pontefract due to a house move, which unfortunately fell through. On the weekend before the redirect was set to start on 27/2/23, we quickly tried to cancel the redirect online and instead provided our old address in Burnley. Despite our efforts, all the mail has been going to Pontefract. We reached out to the redirection services, but they claimed they never received the second address. It seems our confirmation letter may have landed in Pontefract. Although there's still a month left on the redirect, we were unhappy to hear that they wanted us to pay again to make any changes. We have stopped the mail from going to Pontefract, but now we are concerned about where the rest of our mail will end up. It's frustrating that both our local sorting office and the redirection office were unhelpful unless we paid again. It's disappointing how little people seem to care as you get older.

I have been waiting for my package to arrive for more than a month. After investigating, I discovered that the wrong door number was written on the parcel, and the number provided does not seem to exist. The package contains my son's retainer, which is essential because we had to postpone dental appointments due to its absence. The tracking number is RF[redacted]87ES, and it shows the package stopped at Croydon mail centre on March 31st. If it is not possible to correct the address, I would like to know if I can personally collect it from Croydon mail centre. Alternatively, updating the address to 77b Charlton church lane, SE7 7AB, London, United Kingdom would be greatly appreciated.

I arranged for a package to be picked up from my home on April 21, [redacted], using 1st Class Signed For service. It was collected at 11:09 under order number CC-W[redacted]10. The tracking number is KB[redacted]85GB. The package made it to Stafford DO the same day, but there's no further update on the tracking system about its departure from there. I visited the DO last week, and they informed me that it was forwarded to the Greenford MC hub in Ealing on April 22, [redacted]. This location change hasn't shown up on the tracker. The staff mentioned that the tracker may not always be updated promptly. The recipient hasn't reported any issues with receiving the package. I'm trying to verify if the delivery has been completed or an attempt was made. If not, any information on its current whereabouts would be appreciated.

Hello, I expected deliveries for these tracking numbers, LV[redacted]52VN and FT[redacted]02GB, yesterday but missed them. Today’s attempt was unsuccessful as I was at work. I'm disappointed that the parcels weren't left with a neighbor or in a safe place at my doorstep. I will be unavailable tomorrow due to work, and I'm flying tomorrow night, making it crucial to receive these parcels. I'm eager to know what solution you propose for this situation.

I dispatched a package to Pakistan on the 25th of April [redacted] using Royal Mail's International Tracked and Signed service. The delivery was supposed to reach the recipient within 5-7 working days. It's currently the 6th working day, and when I track the parcel on the Royal Mail website, it indicates that it has left the UK and is en route to the destination country. The tracking information shows it departed the UK from Langley HWDC IPS on the 27th of April [redacted]. I've tried to locate the international partner for Pakistan but haven't been successful. I'm concerned because this parcel is a gift for my fiance, and I wanted it to arrive promptly. I would appreciate any assistance you can offer to determine the exact location of the parcel. Thank you.

I am experiencing a frustrating situation with a delivery issue in Tunbridge Wells. Despite having parcels successfully delivered to my doorstep for 40 years, I received a notification two weeks ago that a parcel wasn't delivered and was redirected to the Tonbridge Sorting Office. I requested redelivery for a parcel containing incontinence knickers for my mother from a third-party Amazon seller. After not receiving the package, I received another text today with a picture of a parcel supposedly delivered to my address, but it's not my house shown in the image. It's been difficult to contact the Tonbridge Sorting Office, and I am at my wits' end. If I must go over there, I'll be extremely frustrated. My contact number is 07[redacted]48, and my address is 27 Quarry Road, Tunbridge Wells, Kent, TN1 2EY.

Hello, I need to correct the address on a parcel I sent on 28/04/[redacted]. The parcel is for Tony Batley at 19 Woodville Terrace, Selby, North Yorkshire, YO88AJ. Unfortunately, I forgot to include the house number on the label. The parcel's post code is SA708RT. My address is: Kelvin Griffiths Cartref East Williamston Tenby Pembrokeshire SA70 8RT Thank you, Kelvin

Hello, I requested a mail redirection starting January 29th after submitting the online form in December for a year. I am facing an issue where my husband's mail is being redirected, but mine is not, despite receiving confirmation. Our tenant informed us that some mail is still arriving at our old address. This situation is concerning as I am currently living in Dubai, and it's crucial for my mail to be redirected correctly. I reside at 10, Cressida Chase, Warfield, Berkshire, RG423UD, and my husband is John Stephen or Stephen Cotterill, also at the same address. Could you please investigate this matter and advise on a swift solution? Thank you for your assistance. Kind regards, Kaye

Hello, I need some assistance. I mistakenly sent a package from Portugal to the United Kingdom using regular mail, and the tracking number is solely for customs purposes. The recipient claims they have not received the package, but on your website, it shows payment and the shipping tracking number indicating delivery. I would appreciate it if the delivery status could be confirmed to resolve this issue. Thank you. Tracking number: UB[redacted]56PT.

I received an email from you indicating that I was not present for a delivery. I left a note on the side door to have the package delivered at the back entrance, stating clearly that this is where Amazon deliveries are usually made. As I am disabled and 85 years old, I had scheduled the pickup for today in preparation for my medical appointment tomorrow at 9 am. Due to this, could you kindly rearrange the pickup for Wednesday instead? I will notify Amazon accordingly. I will be home all afternoon for the pickup. My address is [redacted] Loughborough Road, Ruddington, Notts, NG11 6LJ. You can reach me at [redacted]. Thank you, Wendy S.

Hello, I have a small parcel on its way to the UK. I received a message from DHL requesting additional payment, which seems suspicious. The message I received states: "Your package is waiting for delivery. We inform you that your shipment No. [redacted] is still awaiting instructions from you. You have to pay the additional shipping fees to ship your parcel as soon as possible." Could someone please provide me with the full international phone number for the Poole branch in the UK? The correct tracking number is LW[redacted]89DE. Thank you, Graeme Z.

Good day, This morning, I printed a postage label for a parcel. Unfortunately, I overlooked the weight change field and assumed the up to 20kg option would be sufficient. This mistake resulted in a cost of £5.15. Once I noticed the error, I corrected the weight on a new label priced at £6.25 and bought it. The parcel has already been sent. Is there a way for me to receive a refund of the £5.15 paid for the initial label? The address on it is not one I will need to use again. I appreciate any assistance. Regards, Stuart (M.)

Could someone provide me with the correct contact number for Australia Post? I've received multiple suspicious emails claiming I have packages awaiting delivery but with different addresses in the email body. I'm concerned about the legitimacy of these messages, specifically one that requests payment for shipping fees. I'm based in Australia and feel frustrated by the lack of clarity in these communications. The company I used for shipping was SENDLE in Melbourne, Australia. Additionally, there seems to be conflicting information as one email indicates successful delivery while another is requesting a fee for a pending shipment. If anyone has insight into these confusing messages, I would appreciate the help.

Dear Forum Members, I wanted to share my experience with applying for a provisional license. I initially applied in December [redacted] but encountered issues with Royal Mail due to my business address. When I reapplied after moving to a new address, I mistakenly selected the option to change my address, causing another rejection. Despite not having an old license to send, I faced further rejections for not returning a non-existent license. This confusion arose from my error in the second application. As an international student, I am seeking advice on how to proceed before submitting my fourth application. Thank you, Narinderyad Kaur