Royal Mail Customer Service Issues

I used a tracked and signed service costing £20.80 to send small Christmas presents for my grandchildren to open on Christmas Eve. The Royal Mail website still shows the status as 'awaiting dispatch from UK' since 6/11/20. The Post Office mentioned that the package might not have been scanned in Dubai by the couriers. I am hoping the presents arrive in time for Christmas Eve. I contacted customer service and waited over an hour, but they couldn't provide details as the partner website in UAE is down. I understand I can file a claim tomorrow, but it would mean a lot for the children, aged 6 and 7, to receive the gifts on time.

Hello, I am reaching out regarding an international shipment from Italy to England handled by the Royal Mail postal service. I have noticed through tracking that a delivery attempt was made on Tuesday, December 8, but the recipient was not present. The recipient is now unable to schedule a new delivery or obtain the package, which is concerning. I am the sender and would like to confirm if the package has been successfully delivered or if there are any delays in the tracking information. The recipient has mentioned ongoing issues with Royal Mail deliveries. The shipping tracking code is RC[redacted]62IT. Thank you for your attention to this matter. Sincerely, Kimberley.

I'm eagerly anticipating an important letter, but it hasn't arrived yet. The sender mentioned it was sent 1st class last Thursday, just 4 miles away. I'm really worried as this letter is crucial for my Christmas plans. I have been unable to contact anyone about its whereabouts. Dealing with anxiety, I understand the challenges facing the postal service, but I'm extremely anxious.

Dear Customer Service, I am contacting you regarding a failed delivery of my package with tracking reference PZ[redacted]97GB. Today, your tracking system suddenly stated that changing the address was not possible, which is inaccurate as my address was correct, and a delivery was made earlier today at my location. Please let me know if the goods are available at the Barry Depot for me to collect or arrange for immediate delivery to my address at 46 Westward Rise, Barry, Vale of Glamorgan, CF62 6PN. You can reach me at 01[redacted]91. Thank you for your assistance. Sincerely, Sally Wynn

An envelope measuring 11cm x 21cm with a blue 2nd class stamp and a Birmingham postmark was received on 02/12/20 for Miss A Laws at Dean Bradley House, 52 Horseferry Road, London, SW1P 2AF. The company at this address has since moved, as indicated by the RTS CO MOVED marking on the envelope. The envelope, without a return address, was posted in the postbox near Ravello on Horseferry Road. I am seeking guidance on how to recover this letter. Your assistance in this matter would be greatly appreciated. Thank you, Mandy Laws.

I sent a tracked and signed international parcel to Kazakhstan from the Williton Post Office in West Somerset on Wednesday, November 11th. The tracking information was last updated at 12:45 AM on Friday, November 13th, showing it was leaving Langley HWDC. Unfortunately, there have been no updates on the Royal Mail or KazPost websites since then, and the recipient has not received the parcel yet. The tracking number for the parcel is RY[redacted]00GB. It is a valuable package.

I am inquiring about a missing parcel. I received an email on December 4th stating that my order was on its way, but the tracking number provided was 0. The estimated delivery time was 5-6 days after I ordered from Pandora on November 28th. I contacted Pandora, and they advised me to reach out to Royal Mail. The order number on the parcel is PNDUK[redacted]0, as per Pandora's request. I am hopeful that you can look into the whereabouts of my delivery. Thank you in advance for your assistance. Sincerely, J. Griffiths.

I purchased a parcel from Game that was shipped with 48-hour tracking on December 5, [redacted]. I received a text stating it would be delivered on Monday, December 7, but it did not arrive. The tracking status has not been updated since Saturday, December 5, showing it is at Home Counties North MC. I have attempted to contact Royal Mail by phone, but the line is automated. Emails are being answered but without any resolution. It seems impossible to speak to a person regarding this issue with the delivery.

I made a purchase from Velvet Caviar in the US. I paid the customs fee last Wednesday and received an email confirmation from Royal Mail. The expected delivery date was supposed to be Friday the 11th, but it did not arrive. When I checked the Royal Mail tracking, it indicated that the customs charge still needed to be paid, even though I had already paid it. I'm just curious about when I can expect the delivery now. My order number is LM[redacted]56US.

I recently placed an order with Velvet Caviar, a U.S.-based company. I paid the customs fee last Wednesday and received a confirmation email from Royal Mail. The scheduled delivery date was Friday the 11th, but the package did not arrive. When I checked the Royal Mail tracking, it indicated that the customs charge was still unpaid, even though I have proof of payment. Despite contacting Royal Mail customer service and my local branch, the issue persists. I am unable to pay the fee again as it shows as already paid. Can someone assist me in resolving this matter promptly? My order number is LM[redacted]56US.

Last Monday, on December 7th, I sent a parcel for my friend from Stevenston Ayrshire Townhead St. branch via 2nd class signed for. However, when I track the parcel online, it still shows as being at the post office branch where I sent it from. I am frustrated as I chose 2nd class signed for to ensure my friend receives it on time, but she hasn't gotten it yet. I am worried and really need to know if it will be delivered to her or not. I cannot afford to send another parcel, so please reach out to me as soon as possible. Thank you.

I tracked my order and it shows as delivered to my address, but I haven't received it. The company I ordered from, "ifshe," is requesting proof from Royal Mail that the item is missing to proceed with reimbursement. I need documentation from Royal Mail to confirm the item's delivery status for "ifshe." Thank you.

Hello, I accidentally sent my package from the UK to Dublin instead of Poland. The tracking information shows that my parcel has been at the Dublin Mail Center since December 8th. RoyalMail says the parcel has left the overseas international logistics center, but there's no update on its whereabouts in Poland. I've contacted An Post twice via email with no response and also tried calling the customer center, but haven't had any luck reaching them. The parcel number is RN[redacted]29GB. Thank you.

Hello, I need assistance with my package delivery. The tracking number is RV[redacted]35GB. The shipment has been in transit from the UK to the UAE since November 13, [redacted]. I am awaiting the delivery of my degree certificate which is crucial for obtaining a job visa. Despite my attempts to contact Royal Mail, I have been unsuccessful in reaching them. I have been residing in the UAE for over a year, searching for employment. Finally, I have a job opportunity, but my certificate is still in the UK. I hope for your understanding and help in this matter.

Hello, I received a large letter parcel sent to Italy on December 3rd via standard mail. The seller mentioned that on that day, tracking wasn't available and provided me with a receipt containing details like their name, transaction number, and the postal office. It's been 13 days, and the package hasn't arrived yet. Is there a method to track this package with the provided receipt, even though it's untraceable standard mail? I'm unable to attach the receipt here. The seller, a private individual, informed me that they won't offer compensation as they've already shipped the item and reassuringly claim it will reach me. However, with no arrival after 13 days, uncertainty about its status lingers. Could you assist me in any way? Thank you, Forciniti A.

On December 3rd, a large letter parcel was sent to Italy via standard mail. The seller mentioned that the tracked mail system was not operational that day and provided a receipt with details like the seller's name, transaction number, and postal office name which you have saved. It has been 13 days, and the package has not reached you. Is there a way to track the package using the receipt for non-tracked standard mail? How can I share the receipt with you for assistance? The seller, a private individual, states that they do not provide compensation for the shipment and reassures that the package will arrive. After 13 days, uncertainty prevails regarding its delivery. Your help would be greatly appreciated. Thank you.

Reference LB[redacted]25DE My package arrived in the UK on December 3rd and is still in Langley. I'm concerned about the delay in sending it to Northern Ireland as it's only A5 size. Can you confirm when it will depart Langley? I'm hoping to receive it before Christmas. Please verify that the package has not been misplaced and missed any transportation to Northern Ireland. Thank you. Judith Allen, BT635YD

I was informed via text that my parcel would be delivered on December 7th, but it has not arrived. Despite multiple attempts to contact Royal Mail, I keep getting disconnected. My emails have been unsuccessful as well, receiving a response indicating the email service is down. My parcel seems to be stuck at the Home Counties North MC without any movement through the system. This package includes an item I paid for as a 48-hour tracked delivery, and it contains a valuable item that I cannot replace easily. I simply want to locate my parcel or have it delivered promptly. My frustration is not directed towards the postmen but at the sorting office for the lack of communication and poor customer service.

I was anticipating a parcel delivery on Saturday, December 12th. Despite waiting all day, nothing arrived. In the late afternoon, I received an email from Royal Mail stating that my parcel had been delivered, which it had not been. Upon visiting my local post office, they were unable to locate it and advised me to contact Royal Mail. My address is 43 Castle Brooks, Framlingham, Woodbridge, Suffolk, IP13 9SG. Tracking number: PZ[redacted]76GB. Regards, Mrs. L Vowels-Sheridan.

We are experiencing issues with our delivery address due to the postcode generator not providing the full address details. Our postcode is PE28 2NQ, and the address generated is listed as THE BARNS, LITTLE RAVELEY, HUNTINGDON, CAMBS. However, our correct address should include WENNINGTON ROAD, making it THE BARNS, WENNINGTON ROAD, LITTLE RAVELEY, HUNTINGDON, CAMBS. Including WENNINGTON ROAD is crucial for us as it is a defining feature of our location in this rural area, identified by highway signposts as the route to Wennington.