Royal Mail Customer Service Issues

I received a notification that my package will be returned as I was not at home for delivery. Please resend it to my address. Kindly inform me of the delivery day at +[redacted]6 or call me on the same number on the day of delivery to specify the arrival time. Do not send it back to the sender; send it to my address. In case, email me at [redacted] Thank you.

Subject: Regarding Unclaimed Cheque for Kenneth Hill's Estate To the Payment Processing Team, I regret to inform you of the passing of Kenneth Hill on January 14th, and I have been entrusted as the executor of his estate. During my review, I came across a cheque from Royal Mail, numbered [redacted] and dated September 7, [redacted], amounting to 46.99. This cheque was addressed to , Dundee DD2 2HP. Unfortunately, the property suffered a fire following the cheque's delivery and was unable to be cashed. As the executor, I am seeking guidance on the necessary steps to ensure these funds are directed to Kenneth Hill's estate. I am prepared to share a copy of the death certificate and the will, naming me as the rightful executor. I eagerly anticipate your advice on how to proceed in this matter. Warm regards, Jim A.

I made a mistake when returning a parcel to an eBay seller by using the wrong address. The parcel was delivered to Flat [redacted] Manhattan Building, Bow Quarter, 60 Fairfield Road, London, E3 2UP. The concierge at that address mentioned returning it to the postman for redelivery to me. The tracking ID is WM[redacted]15GB, showing it was signed for by the concierge on 7th Feb. I hope Royal Mail has received the parcel back, but if not, I request a pickup and redelivery to my address as the contents are valued over £90. My correct address is Margaret Jackson, flat 9, St Andrews Court, Burntisland, Fife KY3 9AL.

I attempted to send two parcels, both medium-sized, to the same address. Despite Royal Mail being more cost-effective by approximately £20 each, I was directed to use Parcelforce, resulting in an additional charge of £20, totaling £[redacted].88. I sought compensation for each parcel up to £[redacted] instead of £[redacted]. I pointed out to the attendant that Royal Mail's online prices were lower, but she couldn't select that option. I preferred the special next day delivery by 1 pm at £42.20 each, including compensation. Why was I not given the service I wanted? I even showed her the price leaflet. I'm struggling to file a complaint with Royal Mail and feel frustrated going in circles. Can someone assist me with this issue? Thank you.

I am unable to trace my package. According to the tracking information, it has left the UK and can no longer be tracked on the website. However, it has not arrived in Indonesia yet. The parcel was sent on February 6th and departed the UK on the same day. It contains essential medication that I urgently need. I have contacted your Indonesian partner, and they informed me that the parcel has not reached Indonesia. Can you provide me with the current location of my package and an estimation of when it will arrive? The tracking number is RN[redacted]66GB. Thank you.

I sent a medium parcel via Royal Mail 1st class on 04/01/20 at 09:30 from StMartins Post Office in Shropshire to house number 32 in NG31 8LD. The reference number is 0212BD02019ED936. The parcel was securely packed with a clear return address. It was a £99 item being returned to an eBay seller who claims not to have received it. Please update the tracking information to confirm if the item was delivered or not. If it is lost, I will need to make a claim against Royal Mail. I would appreciate a prompt response. Thank you, Celia Ford

My mother sent me a package from Poland. She provided a tracking number for me to follow its progress. I checked yesterday and the update indicated that the parcel had been delivered by Parcelforce and signed for by Mr. Smith. I didn't receive any notice and my neighbors didn't have it. I contacted Parcelforce this morning, and they informed me that the package was sent to a different address, advising me to reach out to the sender. After informing my mom of the situation, she forwarded me the confirmation from the local post office showing the correct address, so it's clearly an error on Parcelforce's part. We are both anxious as she invested a significant amount in this package and followed all the correct procedures. I am unsure of the next steps to take. Kindly advise as soon as possible. The tracking number used is EH[redacted]60GB. Thank you in advance.

On Monday, February 10, [redacted], I utilized your recorded delivery service to send mail to [redacted] Main Street, Markfield, Leicestershire, LE67 9UX. Regrettably, I discovered that this was an incorrect address. The recorded delivery service reference number for this item is WM[redacted]00GB. The recipient at the incorrect address declined the delivery, and the item is currently being held at your sorting office in Leicester. At the time of posting, I neglected to include a return address on the back of the item, and it was never retrieved from the post office from which it was dispatched. I kindly request your assistance in locating the item and returning it to me at M Mountford, 27 Downside Park, Trowbridge, BA14 7NN. Should you need to contact me, my number is 01[redacted]93. Thank you and Best Regards, M. Mountford

On February 28th, I received an email notifying me that a delivery with tracking number [redacted]37edf7b2 was made around 14:42. However, I want to clarify that I did not receive any package on that day. Due to being disabled and homebound, I can confirm I was at home during the alleged delivery time. This incident marks the sixth problem I've encountered since my regular mail carrier went on sick leave. Previously, in five years, I only had one issue. I suspect this recent increase in problems might be related to the substitutes not paying enough attention. Perhaps if the mail carriers refrained from wearing earphones while working, such mistakes could be avoided. If needed, the Barrhead sorting office can contact me at [redacted]8 for any further inquiries.

Friends of Patricia Vida Norton, also known as Vida, would like to honor her service as a post lady in Woodford Halse by erecting a memorial plaque. Vida, who changed her name to Kenny by Deed Poll after [redacted], handled sorting and delivering mail from the Woodford Halse Post Office. Her date of birth was February 23, [redacted], and she passed away on October 3, [redacted], residing at 6 Parsons Street, Woodford Halse, Daventry, Northants NN11 3ER. To include her years of service on the plaque, spanning from 19__ to 20__, we kindly request this information to be provided promptly. Your assistance in this matter is greatly appreciated, and we look forward to having the plaque installed soon. For any further questions, feel free to reach out. Thank you for your help. Elizabeth Shepherd.

I need urgent help to intercept a package destined for France containing an Apple iWatch worth GBP410. My son sent it before receiving payment, and the buyer has not paid, ignoring our emails and closing his eBay account. We tried contacting Royal Mail and La Poste in France to stop the delivery, but both said the other must handle it. The package has been attempted for delivery, but we fear it may result in theft. The tracking number is RN[redacted]72GB, sent by Oliver Kinsley to Pierre-Henri Denise at 19 Rue de Carnot, Persan, France, FR95340. We urgently need to prevent delivery and have it returned. Appreciate any assistance.

Trucking reference number: KT[redacted]50GB Complaint under reference: 1-[redacted]. I recently inquired about my missing order with Royal Mail, and received the following response from Ben Smart via email: "Dear Lisa, I’m sorry to hear about the problem you’ve had with a Royal Mail Tracked® item, reference number KT[redacted]50GB. Our records show it was delivered on 21st December [redacted], but I understand your frustration. Your complaint has been recorded under the reference 1-[redacted]. The item was left in the communal area of the building. If it hasn't been received, please contact the sender to submit a claim at www.royalmail.com/claims. Regards, Ben Smart, Royal Mail" I kindly request this information to be provided on your official letterhead for my records or included as an attachment in your email for forwarding to the relevant departments. Despite my previous request to customer service for a letter explaining the parcel situation, it has not been received yet.

Hello Royal Mail Customer Service, I am Adam Balint from Budapest, Hungary. I am awaiting a package sent via your International Tracked and Signed service with Tracking no. RN[redacted]51GB. The last tracking update was 10 days ago, indicating that my item had reached Langley HWDC. There have been no further updates and my package has not been delivered yet. I am getting worried. Could you please give me some information regarding this issue? Thank you, Adam

I placed an order on Amazon last Sunday, March 8th, but missed the delivery on Tuesday. After two unsuccessful attempts to redirect it to the post office, I finally scheduled a redelivery to my house for Saturday. Even though I received a confirmation email this time, the package did not arrive as expected. The RoyalMail website does not show any updates on my redelivery when I enter the tracking details. Despite my efforts to contact RoyalMail by phone, the automated system is unhelpful. I fear my parcel might be lost as my claims on the website have not been successful. Any assistance in locating my order would be greatly appreciated. Tracking number: AV[redacted]25GB. Redelivery reference: 3-[redacted][redacted].

Hello, I sent a package from my local post office at 10:30 a.m. on 15/03/20. The package contained 2 limited edition coins - one £2 and one £5 coin. The lady at the Senghenydd Caerphilly branch said I had to pay 83 pence for postage on the envelope. The buyer emailed me saying that the package arrived in a clear Royal Mail package with the envelope damaged and one £5 coin missing. I packaged the coins between two pieces of card sealed with parcel tape, making it impossible for just one coin to go missing unless the package was tampered with. I would appreciate it if this could be investigated further. I am willing to provide any additional information needed. Thank you, K.H.

I reside at Flat 2, 2 Crawford Close, Tunbridge Wells, Kent, TN4 8EW. On Wednesday, March 25, [redacted], a parcel was supposed to be delivered to me at 01:46 pm but was sent to a wrong address. After thorough investigation, it was revealed that the parcel was delivered to the wrong recipient at Flat 2, Spring Walk, instead of my address. Despite contacting various neighbors and delivery personnel, the parcel has not been located. The package contains crucial PPE equipment that I require for my frontline work with elderly COVID-19 patients. Kindly prioritize this matter and assist me in locating the missing parcel promptly. Your urgent attention to this issue is greatly appreciated. Thank you, Mrs. B E Condy. [redacted]

I placed an order with Royal Mail for a parcel that was supposed to arrive this morning. Upon checking the tracking information, I discovered that my package is being returned to the sender because it was delivered to the wrong address. I verified the delivery address on my order, and it was correct, indicating an error in the delivery process. I am unsure of who to contact regarding my parcel, as I am eager to have it resent promptly. The contact details provided on the Royal Mail website were not helpful, and I am considering filing a complaint about this issue.

Regarding tracking number LX[redacted]01ES, this is regarding an order for shoes from Spain. Initially, I arranged for delivery to my office; however, due to the current office closure amidst the Coronavirus situation, I missed the parcel delivery on Friday, March 27th. I have been diligently trying to locate the parcel, but with no success. I have reached out to the supplier in Spain, yet they were unable to provide assistance. If the post office could provide details on the recipient, even without a signature, it would greatly aid in tracking down the package. Any assistance in this matter would be greatly appreciated. Thank you. Senga N.

Hello, I am currently in South Korea and have been experiencing difficulty making international calls to Royal Mail in the UK. Therefore, I am reaching out via email in hopes of a prompt response. I go by the name of Vlad, and I made a purchase of a few items from the Legend London jeans online store on March 16th. The tracking number was provided to me on the same day, with an estimated delivery time of 5-10 days as per their website. It has now been over two weeks since placing the order, and my parcel has not yet arrived. The last update on the Royal Mail website states that the parcel was being prepared for dispatch on March 18th and is currently in transit. Today is already April 1st, and the package appears to still be in transit without leaving the country. I am concerned about the delay and would appreciate it if you could assist in checking on the status of my parcel and provide me with an update as soon as possible. Thank you.

Hello, I couldn't reach out to Royal Mail directly due to being located in South Korea, and international calls being challenging. Therefore, I am reaching out via email in hopes of a prompt response. My name is Vlad. I placed an order for several items from Legend London Jeans on March 16th. The tracking number was provided on the same day, with an estimated delivery of 5-10 days as per their website. It has been over two weeks since my order, and I have not yet received my parcel. The last update on the Royal Mail website from March 18th indicates that the parcel is being prepared for dispatch and is currently in transit. Today is April 1st, and my package still seems to be in transit without leaving the country. Could you please assist in checking the status of my parcel and provide an update on whether it's on its way, delayed, or possibly lost? Your prompt response would be greatly appreciated. Tracking number: RV[redacted]51GB Thank you.