Rockauto Customer Service Issues

I received the incorrect wiper switch for my [redacted] Delta 88 from RockAuto. When I ordered it, there was no picture available, but the part they sent does not match. I have not installed it and would like to return it for a refund. The order number is [redacted]51. Please provide a return label. Thank you.

I am trying to return a part, and I filled out the form. However, I was charged $5.67 for a return label that I have not received yet. I have been waiting for the return label for over a week and a half. I do not have internet or a printer, that is why I asked for the return label to be sent to me. My order number is [redacted]37, and my email address is gm.wray18@ gmail.com. This is my first time trying to return a part, and the difficulties I am facing are pushing me to take my business elsewhere. If this issue is not resolved promptly, I will share my negative experience on various social media platforms, including yours. Please address this matter promptly as it shouldn't be so difficult to receive a return label, especially when I have already been charged for it.

Subject: Lost Order due to Incorrect Delivery Address Hi there, I am facing an issue with my order ([redacted]08) as it was delivered to the wrong address by Fedex. There was a typo in my house number, leading to the package being sent to 59 Reservoir Ave instead of the correct address, 50 Reservoir Ave Apt 1. Despite no such address existing, Fedex claims the item was delivered there. I have initiated a case with Fedex, but there hasn't been any progress. They suggested I contact RockAuto to inquire about filing a claim. I am uncertain whether I should proceed with filing the claim myself or if RockAuto will handle it. The incorrect delivery has left me without the item I ordered, and I am unable to find a solution on the website. I am eager to know what steps I should take moving forward to resolve this matter. Thank you for your help. Best regards, Tom K. Wallington, NJ [redacted]

I recently bought a master door switch for my [redacted] Chevy Impala from RockAuto, but I received the wrong part. This has happened to me before, and I might not order from them again. I prefer Amazon for my auto parts because of the convenience and excellent service. Dealing with the wrong parts, difficulty in contacting RockAuto, challenges with returns, and the overall hassle have been disappointing. Even if I have to pay a bit more, I find Amazon to be more reliable. After two bad experiences, I doubt I will give RockAuto another chance. I tend to warn others about the issues I faced with RockAuto and recommend avoiding them.

I purchased the APEX AHS2065, and according to FedEx tracking, it was delivered but I never received it. I opened a claim with FedEx, but they haven't updated me. I called them, and they told me to contact you. I need information on whether you have received the package or if it will be resent. The part is crucial for fixing my vehicle, and the money I spent is now tied up. I don't understand the return process detailed on your website. Could you confirm if the item has been received back? I would appreciate it if you could expedite sending me a replacement. Also, I may need to change the delivery address to avoid any issues. I hope for a quick resolution, possibly with an overnight delivery option. Additionally, I would appreciate a discount or credit for the inconvenience caused by the prolonged delay and the effort spent in tracking the package. Your prompt attention to this matter would be greatly appreciated. Thank you.

Hello Rockauto Team, I have always been very satisfied with my orders in the past years, everything went smoothly, and all parts were correct. However, this time there seems to be an issue with my order. Order Number: [redacted]68. I spent 45 minutes photographing the items to make a claim about $3.45 and $2.10 discrepancy. I am wondering why the sway bar links are not sold in pairs, and why is this information not specified anywhere? I received 1x DLP TC5102 (rubber) and 1x FVP SK5255 (polyurethane) instead of rubber as described. The color is not the issue, but the material difference is crucial for my friend's 65 Mustang. Shipping is quite expensive just to order the missing part. I have submitted claims for both items under "Returns/Issues". Returning them is also costly for me. What should be the next steps? Best regards, Tobias G.

Looking for the ENGINETECH MKC325P Master Rebuild Kit; Top-quality - Components with different options are listed below. Information: The flag indicates that this part is compatible with vehicles sold in the flag's country: the United States. It does not indicate where the part is manufactured -- manufacturers produce parts in various factories worldwide. w/Metal Clad V/S Seals. .....Out of stock, when will it be available again thank you ..... and the price ENGINETECH RCC325P Recon Kit; Premium - Components with different options are listed below. Information: The flag indicates that this part is compatible with vehicles sold in the flag's country: the United States. It does not indicate where the part is manufactured -- manufacturers produce parts in various factories worldwide. w/Metal Clad V/S Seals.

I purchased a set of brakes for my Isuzu truck using one credit card successfully. Although, a previous attempt with a different credit card was unsuccessful. Both credit cards were charged, but I only received one set of brakes. I would appreciate a refund to my Mastercard BMO. Please contact me for further information to rectify this mistake. Thank you, Guillaume Bourdon. (Address) Québec, Canada.

When attempting to place an order, I encountered an issue with the postal code for a Canadian address. The correct postal code is T5E 5R8, where I formatted it correctly with a letter followed by a number, then another letter and number. Even though I inputted it without a space between the 3rd and 4th characters, the system automatically inserted the space. The address is accurate, including unit number #[redacted], although the system suggests alternative options which I've tried without success, such as "[redacted]" with the # sign. Similarly, the US zip code for my billing address, [redacted] or 78[redacted], is not being accepted. I would appreciate assistance in resolving these issues so that I can successfully place my order.

I received the tail lamp, but unfortunately, the part does not fit properly. The slots on the new part are too small for the original manufacturer's wiring harness of my [redacted] Ford Focus Sedan. Even though the part sent was correct, it does not align correctly with my car's wiring. I will need to return it due to this design flaw. I believe I should not be charged for the return shipping, as I am returning it because it does not fit, not because of a change of mind.

I recently bought a harmonic balancer for my car from Rock Auto, but unfortunately, the part doesn't fit. I've been trying to return it for over a week now with no luck. The whole process through their online system is very frustrating. I didn't receive any invoice or paperwork with the part, just some numbers on the box. When I tried to initiate a return using their website, it asked for an order number which I didn't have. I requested the number through email and phone, but when I finally got one and tried to use it, the system couldn't find it. I couldn't find a customer service number either, only a general headquarters number that doesn't handle customer concerns. I've been struggling for five days now and any advice on how to successfully return the part and get a refund would be greatly appreciated. Thank you, Paul Parrish.

I am looking for Rock Auto to provide me with a return label to send back a Harmonic Balancer for my [redacted] Oldsmobile Cutlass Ciera. I don't have a copier to print out an electronic label they might send. I am willing to cover the return shipping costs if they share the item return address with me. The situation was frustrating as I tried to use order # [redacted]6 on the return form without success. Consequently, I had to purchase the part from another source and have it replaced by my mechanic. Communication with Rock Auto has been challenging, leaving me unable to arrange an exchange. My contact details are [redacted] Applegate Rd, Monroe, TN [redacted], phone number redacted. I appreciate any assistance. - Paul Parrish

Order [redacted]87 from August 26, [redacted], to be delivered to Lorgues, Route de Sauveclare [redacted], France. We had a car issue and needed this part urgently to return home to Belgium. The part was never delivered to the requested address in France, so we returned to Belgium. According to the order tracking ([redacted]52), the part is still at Fedex Lieusaint France. Additionally, I had paid extra for express delivery scheduled for August 29, [redacted]. To date, nothing has been delivered, and I have not received any updates from either Rockauto or Fedex. I request Rockauto to resend the ordered and paid part to my home in Belgium, Vieux Chemin de Céroux 10 in [redacted] Genappe. Thank you for your attention to my request.

I received the incorrect part. The return process is not user-friendly. I emailed for a return label and have not received any response. My refund deadline is nearing. Not everyone is tech-savvy like myself. A customer service line with actual people would be beneficial. It seems challenging to process returns. I bought a replacement part at a junkyard in urgency. Assistance is needed. Thank you.

After downloading the return sticker, I successfully returned the part that didn't fit. Upon checking with my credit card company, I discovered that Rock Auto only credited $90 of the $[redacted].54 I originally paid. Following their partial refund, I agreed to drop the dispute to ensure I received at least $90 back. Despite the hassle of dealing with Rock Auto for three weeks due to their mistake of sending the wrong part, I am still pursuing the remaining $20 owed to me. According to their policy, I should receive a full refund for errors on their part. I will continue my efforts to recover the rest of the money owed to me and will provide updates on my progress. Thank you, Paul P.

The customer service experience with RockAuto has been extremely frustrating. After numerous attempts, I have confirmed that the issue with my tax ID not working is not due to a browser or user error, but actually a system error on RockAuto's end. It seems that the tax ID must match the shipping address exactly, and any deviation will prevent the order from going through. Despite providing videos, pictures, and detailed explanations of the problem, the support team continues to provide generic responses and unhelpful links, offering no real solutions. It's disappointing that RockAuto seems unwilling to address the issue properly and lacks the customer care expected from a reputable company.

Regarding order # [redacted]42 and part number Sunsong [redacted], After investing hours attempting to install the part, it became evident that it is a subpar Chinese imitation of the GM part and is incompatible. The hose ends designed to connect to the car's radiator are misshapen and refused to fit regardless of our efforts. Subsequently, I ordered a genuine GM part from your company, which installed effortlessly. For several weeks, I have been unsuccessful in my attempts to return the faulty part through both your phone line and online return procedure. Regrettably, my only course of action appears to be a replacement rather than a refund, despite my insistence on returning it. I have wasted numerous hours on installation and return efforts for a product that is unsatisfactory. I adamantly do not want a replacement part. It is imperative that your supplier is notified of the poor quality of these parts and they are to be removed from inventory. Thank you, Chuck

I encountered system errors when ordering parts, resulting in the shipment being split across three carriers. One of the packages is on its way back due to an address formatting issue I attempted to correct but was unsuccessful. I have reported this and tried to rectify it with all carriers. The USPS package is returning, while the DHL and FedEx shipments are still in transit. Despite trying to amend it online, I was unable to do so. The correct address is John Huikko, [redacted] Pintail Trail, Buffalo, MN [redacted]. Two packages still show the recipient's name as part of the street address. Kindly make the necessary corrections or consider redirecting them to a local pick-up point like Walgreens in Buffalo, MN, serviced by both FedEx and DHL. Please reach out to me as soon as possible, as the system isn't allowing changes. I ask to halt the return process and ship to the corrected address provided. I appreciate your quick resolution to ensure the packages reach the correct destination in Minnesota. Thank you, Nancy Guddal.

I am seeking an update on an order shipped via DHL. A ticket was generated on Oct. 4th, and despite showing as "En Route," DHL has not updated the package status within the 48-hour window. Today is the 7th of October, and upon contacting DHL, I was informed that the package never arrived at their facility. They directed me to contact Rock Auto for further assistance. Rock Auto, unfortunately, does not offer customer service over the phone and instead encourages customers to resolve issues online under "problems and returns," which is not applicable in my case as I have not even received the item yet. This situation is very frustrating. It is surprising that a company the size of Rock Auto is allowed to operate without any form of customer service, and this lack of support is disappointing.

I placed my order #[redacted]70 on Sept 28, [redacted], for auto parts totaling $[redacted].25 Canadian. During checkout, I attempted to apply a discount code but was unable to verify if it worked until after payment. Unfortunately, I did not receive the discount. I received a discount code via email on Oct 18, [redacted], which was too late for me to use. I have spent a considerable amount with Rock Auto and feel disappointed about missing out on potential savings. My friends receive free items with their orders, but I have not received any. As a customer in the Maritimes, Canada, I am frustrated by this experience. Thank you.