ROBLOX Customer Service Issues

My daughter was playing Roblox, and encountered an individual using inappropriate language and behavior towards her, which is extremely concerning. There should be safer platforms available for children to enjoy without encountering such inappropriate content. Players who engage in swearing or violent behavior should be promptly removed from the game. Due to this experience, my child's behavior has altered, and I would rather they play games like GTA or COD which feel more secure compared to the current situation with Roblox. It is crucial for the game developers to address these issues promptly and ensure that Roblox remains a safe gaming environment, especially for young players. Parents should consider alternatives to Roblox that offer more protection against such behavior.

After not playing Roblox for a day, I decided to log in again but found myself logged out. When I attempted to log back in, the system indicated that my password was incorrect. Despite it being saved on both my phone and laptop, I could not access my account. Even after trying to reset the password, it did not work, leading me to believe that the email associated with the account may have been changed. Given the significant investment into the account, I am eager to regain access.

I am facing an issue with my account. The email associated with it has two-step verification and a strong password. Unfortunately, I have forgotten my password. The verification code is sent to an email that was on my phone which got stolen and the email was deleted. My account email is now [redacted] This situation is frustrating as all my data is on my phone. I urgently need assistance. Please contact me via my mother's email at [redacted] or my new email at [redacted]

I purchased a gamepass for the Keyon Air game, but it did not clearly state that I needed to buy admin access separately to fly a plane. Roblox confirmed via email that this was not in line with their policies. I have spent $[redacted] on various gamepasses, yet I cannot access the features like flying a plane or using admin tools.

My daughter purchased a $10 Roblox gift card today and attempted to redeem it, but encountered difficulties. Each time she tried to redeem the card, an error message appeared saying, "An unexpected error has occurred, please try again later." We confirmed that our Wi-Fi was functioning properly and attempted again, but the issue persisted. Previously, she has successfully redeemed multiple $20 Roblox gift cards without any problems. I would appreciate any guidance on how to proceed. Thank you.

Hello, I am a Roblox player with the username "jaden_roblox." I recently received a 3-day ban for making an inappropriate comment during an argument in the game "Saber Simulator." One player, who I will refer to as "NGP," was using hate speech towards my friend "GirlLoveBrianna." In response, I said, "Nah, I don't speak gay," to end the argument. Unfortunately, I received a notification from Roblox stating that my behavior violated their Terms of Service regarding discriminatory speech. My account is now disabled until 10/8/[redacted]. I understand my mistake and am willing to wait out the ban. If possible, please review the situation and consider unbanning me. Thank you for your attention to this matter.

I had two-step verification and an account PIN set up for my account. Surprisingly, I didn't receive any email notifications when someone accessed my account. When I tried to log in, my password didn't work, and I attempted to reset it using my email but realized that the email had also been changed. I'm quite confused by this situation. Any assistance you could provide would be greatly appreciated. Thank you.

I attempted to log into Roblox on my laptop but did not receive the Verification Code for an hour. To try to fix this, I accessed Roblox on my already logged-in phone and changed the email address, but did not receive an email confirming the change. Even after Roblox says it is verified, I am still not receiving any emails. They reset my password, but I am not receiving their emails to change it back, leaving me unable to play. I am hoping to play tomorrow because it is my birthday!

Hello, My son and I recently logged out of his account to play Roblox from a different account. However, when we attempted to log back in using his username, Logan07playz, we encountered an issue with the password. Despite our attempts to reset the password and receive reset details via email, we have not been successful. We even tried using my phone without success. Could you please assist us in regaining access to his account? His email associated with the account should be [redacted] My email address is [redacted] Thank you.

Yesterday, I mistakenly shared my account password in a free game, which led to my account being hacked today. The password was changed, and now I am unable to access my account. I have not linked any other information like email, phone number, or Facebook. My account username is colin_1020 and the password I initially used was "q1q12345" in all lowercase. I am hoping for assistance and would appreciate a response via email.

Hello, I go by the username Be4n0sk1DD0. When creating my account, I forgot to add a recovery email or phone number. Now, I'm unable to access my account due to a forgotten password. Using my phone number prompts me to change the password for a previous account, not the one I need access to. I haven't made any purchases on the inaccessible account. I hope you can assist me in recovering my account, as I had valuable experiences stored there that I would like to regain. Thank you.

I am experiencing difficulty joining games on the Roblox App. I keep receiving the "Kicked for Unexpected client behavior" message with Error code: [redacted]. This problem started a few days ago, and usual fixes like restarting the PC have not resolved it. Interestingly, the Roblox App from the Microsoft Store works without issue. I wonder if this could be related to my home internet settings or another source. I do not have any cheating devices on my computer that could trigger this error. The issue seems specific to my PC as the two other computers in my house do not encounter it.

Today, my best friend and I were playing a game called Bear on a call when a random girl gave away my location to the killer (Bear) in the game. I politely asked her to stop as it was considered cheating. However, she responded with rude comments. I refrained from being rude in return, considering it's a children's game and she might be a child like us. I informed my friend (Pineapplemarle) about this incident during the call, and she also asked the girl to stop through private chat. Despite this, no action was taken against the girl. Surprisingly, my friend got reported by this girl (Dolphin_lover062308), which led to her needing to create a new account or reactivate her current one. I believe the situation should be reviewed before penalizing others by locking them out of their accounts. My friend's username is "Pineapplemarle," and I would appreciate it if you could address this issue somehow. Thank you.

Due to technical difficulties, I had to wipe my phone yesterday, making it impossible for me to access my Roblox account linked to [redacted] Unfortunately, I no longer have access to that email due to ongoing technical issues. I am seeking assistance to regain access to my account since I am unable to receive an authorization code on the email account I can no longer access. My Roblox username is cmorrison13, and I still remember my password. However, I am unable to verify previous purchases and other account details as they are linked to the email I cannot access. I would greatly appreciate it if a representative from Roblox could assist me in resolving this issue. I have invested a significant amount of money in that account and am truly dismayed by my current inability to access it due to the complications with the email verification process. Kindly advise if there is any possible solution to this problem.

I recently encountered technical issues with my phone, leading me to reset it, subsequently losing access to my primary email associated with my Roblox account. Unfortunately, the email address linked to my account is no longer accessible to me or anyone else. I am seeking assistance from Roblox to resolve this matter as I am unable to receive the authorization code required to access my account. I am open to discussing this matter further over the phone. My Roblox username is cmorrison13, and the email associated with it ([redacted]) is no longer in use. I am looking to update it with a different email and have both the account password and the phone number linked to it: [redacted].

While playing a fashion game on Discord with friends, I made a remark that I now realize was inappropriate. During a fashion show part of the game, I made an off-color joke that I deeply regret. I want to apologize if my comment offended anyone. It was not meant to be taken seriously and was only said amongst friends who were also joking around. I understand that my words were out of line and I am sorry if it caused any harm or discomfort. I have learned from this experience and will be more mindful of what I say in the future.

During my computer class in 3rd period, I encountered an issue with my Roblox account. Despite carefully entering my password multiple times during our free time, the system kept rejecting it. Later, when I logged in via Xbox, I was surprised to find my character had played a game I didn't recognize, lost diamonds on Royal High, and had changed details like my name and avatar. It became evident that my account was hacked. The password for my account, sky_wolf280, was "twins2008." I am concerned that the hacker now has control of my account. I would greatly appreciate prompt assistance to resolve this matter.

To whom it may concern, I'm reaching out regarding my daughter's account under the username "avapinky1782" with the password "Norwood128". On Saturday, October 5th, I purchased €10 worth of credit for her account, but unfortunately, it did not reflect in her balance. Today, I attempted another €10 credit purchase, but faced the same issue. Could you kindly rectify this discrepancy to ensure my daughter receives the €20 credit, which amounts to 1,[redacted] RB's? The difficulty we encounter each time we try to top up the account is frustrating. My daughter, who is only 12 years old, was quite distressed about her credit disappearing. Losing €10 is significant for a young girl, and it is disheartening to see her investment in the game go to waste. I would appreciate it if you could address this matter promptly.

I wanted to bring to your attention that the user "shutter2440" is a friend of mine. Unfortunately, his account was hacked by a new acquaintance of his. To try and regain access, he created a new account under the name "shutter2440gothaced" with my assistance. He wanted to join the hacker's server to recover his original account. This is the information that "shutter2440" shared with me on Discord as he was desperate to regain control of his account. Your assistance in helping him resolve this issue would be greatly appreciated. Thank you. Sincerely, Yash.

I need assistance addressing a concerning situation involving an individual who goes by the name IAmTheRedDressGirl. This person is presenting themselves as a queen, but their actions involve cyberbullying, harassment, and engaging in inappropriate behavior in the presence of children. They use offensive language and have shown evidence of inappropriate content like targeting someone by associating them with a skeleton. Moreover, they made a disrespectful comment by telling someone to "SHUT UP MUSLIM," which is completely unacceptable, especially considering children might come across such behavior. Additionally, they resort to cyberbullying tactics, even calling others derogatory names like "poopie troll," without any valid reason. This behavior needs to be addressed promptly.