ROBLOX Customer Service Issues

I inadvertently entered my birth year as [redacted] instead of [redacted] on my account, and it has been causing trouble with various features like chat filters and tags. Even though I've ignored it for a while, it's becoming increasingly frustrating. My account wrongly indicates I'm under 13 when I'm actually 16. I'm unable to correct this mistake, and after two years, it's becoming a more pressing issue. I urgently need assistance to rectify and update my birth date on the account.

My brother woke up eager to play Roblox, but he found himself unexpectedly logged out. Despite entering what he was certain was his correct password, he couldn't regain access. Unfortunately, he hadn't linked an email or phone number to his account. He's adamant that he didn't share his password with anyone. I'm reaching out for urgent assistance as he's quite upset. Thank you for your prompt attention to this matter.

This morning when I logged into my Roblox account, I was shocked to see a message saying my account was deleted due to disputed unauthorized charges. I only made purchases for a premium package and an [redacted] Robux package two days ago, so this news is very confusing to me. My username is IsMeFreddieMercury, and I am desperate to find a solution and possibly have my account reinstated. It's crucial for me to resolve this issue as soon as possible. Thank you for your help.

Hello, I'm Dina Nichols, and I'm reaching out regarding my son, Michael Nichols, username mikey990gamer. We recently switched iPads, transferring all his games, which prompted Roblox to request his forgotten password. Since he set up the account personally, there's no linked email or phone number. Michael is only 10 years old. We've invested significantly in games and are concerned about losing progress. You can contact me at [redacted] or [redacted] Your prompt assistance in resolving this matter is greatly appreciated. Thank you.

While playing Roblox, a friend offered me Robux, telling me to change my password to "ice cream" because they had gotten their credit card back. Despite my initial hesitance, I complied, only to have them take control of my account. I suspect my Mom's credit card info may also be linked to the account. I am feeling anxious and seeking assistance to regain access to my account. I lacked an email or phone number associated with the account. My username is Realbobosarered. I have provided my email for contact. Please help me recover my account on Roblox. Thank you.

I bought $28.99 worth of Robux which should have given my daughter [redacted] Robux. She used [redacted] Robux, leaving her with about [redacted] Robux. However, when I checked her account, she only has [redacted] Robux. I believe she should have [redacted] Robux returned to her account to correct this discrepancy. Username: Cat1a1corn Password: 8ruiser80 I initially purchased a gift card from EB Games for Robux, but even after redeeming the card, I did not receive the Robux. After waiting for support for two days, I decided to buy the Robux with my own money, only to encounter this issue with missing Robux. I am frustrated by the situation as I cannot even contact customer support for help.

I recently changed my password because a friend was trying to access my account. After a few days, I forgot it. I know how to retrieve it, but I encountered a problem - my computer broke, and I had to change the Windows, so now I am unable to access my account. My account name is Z_petman. Unfortunately, I'm not receiving any emails from you. Previously, when I entered my email, I did not receive any. Can you please ensure that the email is sent correctly this time so that I can retrieve my password? Thank you!

Hello, I recently got banned from my account "scooszz" for unknowingly creating audio that was too loud. I didn't realize this was against the rules and I've been playing on this account for about 2 years. I apologize for the oversight and I would really appreciate it if you could consider unbanning me. I have also recently sold some items and earned some Robux that I would like to spend. Thank you for your attention, ROBLOX!

I seem to have lost access to my Roblox account, iiiCookiexMxnster, since it lacks email verification. I am London Brown and I want to secure my account by changing the password and verifying my email to continue enjoying Roblox. Kindly provide a link to reset the password even without email access. I have invested in Robux for this account and would hate to lose it. Rest assured, I have not engaged in any malicious activity related to this account.

Someone accessed my account after pretending to be friendly while playing Tower of Hell. They invited me to join their game, and after 10 minutes, they asked me to exit, which led to me being logged out. I've been unable to log back in since then. I urge the platform to take measures to prevent such scams because many others have fallen victim to similar situations. Saving life savings on these accounts is common, and it's unjust for people to be scammed this way. Please take action, Roblox.

I was playing a game on Roblox called Project: Pokemon and I spent between [redacted]-[redacted] Robux on it. Unfortunately, the game has been taken down, so now I can't use what I purchased anymore. I was hoping to get a refund since the game is no longer available, and the whole point of buying something in a game is to enhance your gaming experience. I know the terms and agreements mention no refunds, but with the game being taken down, I am hoping for an exception in this case.

Dear Roblox Team, I am reaching out for assistance regarding my account situation. Recently, my account was terminated by Roblox, and I am unsure of the exact reason. I suspect the issue arose when I allowed my cousin to use my account for a month. Upon my return, I discovered my account had been terminated. Although I rarely used it myself, my friend and I had invested money in the account, and we would like to see it restored. Regrettably, my cousin engaged in inappropriate activities on the account, attempting to gain robux through scams. Despite my warnings, the behavior continued, including involvement in robux-related YouTube scams and inappropriate messaging. I have addressed this with my cousin, emphasizing the necessity to cease these actions, but unfortunately, it persisted. I sincerely apologize for the infractions committed by my cousin and recognize the gravity of the situation. My friend, who also contributed financially, is understandably disappointed. Therefore, I kindly request the reconsideration of the account suspension by Roblox. Thank you for your attention to this matter. Warm Regards, Sisowath

Hello Roblox team, I am Tarek Modeste. I wanted to express how addictive your game is. I once played for 16 hours straight, a feat I've never accomplished with any other game. I wanted to notify you about my recent experience. After a 3-year hiatus due to schooling, I returned to find some issues while playing. Games like "Epic Minigames" freeze after a few seconds, while others like "Murder Mystery" don't load at all. I've tried various solutions to fix this to no avail. I upgraded to faster internet, but it hasn't resolved the problem. I'm unsure if recent updates may be causing these issues. I would appreciate your prompt assistance in resolving this matter so I can enjoy playing Roblox once more. Keep up the great work!

It appears that @iloveunicornfrogz was not sanctioned despite initiating the harassment by repeatedly calling me names. I defended myself by reiterating her initial statement, as she continuously targeted me with abusive language. Even when I ceased communication and ignored her, she persisted. Initially, I refrained from reporting the situation due to heightened emotions. My actions align with the principles taught at my school about standing up to bullies. I find it puzzling that I received a ban for self-defense when I was the one initially victimized. She started by using offensive language towards me and continued despite my efforts to disengage. The repercussions of standing up for myself seem unjust. Thank you for addressing this. - AsianCrystal_V

I am requesting to appeal the deletion of my account under the username FaiseAnswer. My account was removed due to activities I was not aware of and do not feel responsible for. A friend, username omneyeverthing, persuaded me to place some boxes in my game with knowledge of their contents, which I did not share. Discovering the contents later made me uncomfortable, prompting my exit from the game. I was unaware that I would be implicated for actions not my own. Should my account be reinstated, I will remove and block this friend from further contact, as I am deeply distressed by their actions. Thank you. - Kade

My son, Yash, has a Roblox account under the name photoboothly1. Unauthorized purchases were made using my credit card on his Roblox account. Despite reaching out to Roblox with order details, they deleted his account instead of assisting us. This has distressed my 11-year-old son, who is now upset and unsure what to do. As his mother, I have contacted Roblox support for help. I kindly request assistance in recovering his account. You can reach me at [redacted] or on +[redacted]. Thank you.

Hello, I'm Crystal, and I suspect that my account, vKrxystall, has been hacked. I remember one of the first emails associated with the account. I would appreciate it if someone could help me reset my account using that email via a phone call. You can reach me at [redacted]. I'm not sure how this happened; it caught me off guard. It occurred while I was in a game. Please contact me via call or email when you get a chance. Thank you.

Hello, I recently purchased credit for my daughter, but she hasn't received the Robux after redeeming it. We attempted to re-enter the card number without success. Despite multiple attempts to contact Roblox for assistance, it's been a week, and we haven't received any help. Phone lines are constantly busy, and the retailer who sold us the card couldn't assist either. I would appreciate it if someone could reach out to us to resolve this matter or provide guidance on accessing the credit. Thank you. Best regards, Charmaine

My 8-year-old daughter was unexpectedly removed from her private server on Royal High due to "unexpected client behavior." Despite being innocent and unable to read or write, I am unsure why this happened as she was simply playing with another young girl. She suffers from anxiety which makes it hard for her to leave the house, and Roblox, particularly Royal High, is her escape. I usually get her private servers to ensure she's safe from inappropriate interactions. I purchased a new server after she was locked out, but she still can't access her Halloween accessories bought the day before. Her username is Elsabel13 (Annabel Kerr). Any help would be greatly appreciated. Thank you, Kaitlin H.

I tried a game that offered free rewards, but encountered an issue. I was prompted to stay for 24 hours but couldn't comply. There was a circle to enter, which presented two limited options. After choosing one, I was asked for my username and password. Despite inputting my saved information, it was rejected. Upon returning later, I found myself logged out and unable to regain access even after creating a new account. Could you assist in recovering my original account tied to the username KireinaSakura16? This is crucial as I have valuable robux on that account. Thank you for your help.