StandUp Wireless Customer Service Issues

I have not received my phone at my previous address and did not receive assistance from Qlink. Now, I am permanently banned from applying for Qlink service. It seems unfair that I am being denied this service without cause. I simply want to receive the phone I never got without being asked to pay $25 for a replacement. It's frustrating not being able to reach a live agent for help. Qlink should provide better options for resolving issues and speaking with a real person. The phone number provided for assistance seems to be disconnected, making it impossible to address my concerns with the company.

I received a Q Link phone with a pre-activated SIM card, but I'm having trouble transferring my number from my T-Mobile account. I've tried contacting Q Link via email, automated system, and support line, but no one has responded to help me transfer my number. My husband easily transferred his number in an hour with Simple Mobile using an automated system. Q Link advertises that you can bring your own phone and transfer your number, but after days of trying, I haven't been able to do so. I need this resolved before my T-Mobile billing cycle renews. If Q Link can't honor this, it's false advertising. I need a reliable company to assist me with this crucial emergency phone. Please prioritize transferring my number promptly.

I recently received my Q Link phone with a SIM card that was activated upon powering it up. I've been attempting for days to transfer my T-Mobile phone number to Q Wireless, similar to how I've transferred between Cricket and T-Mobile seamlessly in the past. Despite my efforts, I'm struggling to find assistance or answers to facilitate the number transfer. My husband successfully transferred his number from T-Mobile to Simple Mobile within an hour using automated service. I wonder if the difference in service speed is due to payment status. Regardless, whether it's a paid or government account, the transfer process should be efficient. I urgently need my number transferred before having to renew my T-Mobile service in a few days, as I cannot afford to do so. I applied to Q Link to avoid this situation. I appreciate a prompt response. Thank you.

I was informed to reach out to your company to have my phone service restored. Upon contacting you, I was advised that this matter is not handled by your department. It is concerning that as the service provider, you are unable to assist with such issues. It would be expected that your own carrier could address this type of concern. The apparent lack of support for customers reflects poorly on your company, and it is disheartening. It seems there are numerous complaints about your service. The lack of assistance may lead to serious consequences, such as someone not being able to seek help in an emergency. it is truly disappointing.

My account has been compromised due to a significant breach of private data. The issue started when I set up my email and financial accounts with fingerprint recognition on my Motorola G5 phone. Although I stopped using that phone to prevent further hacks, the fingerprint data seems to have been transferred to an older LG G3 LS990 device I activated during my attempts to stop the unauthorized access. Unlike the Motorola phone, the LG phone does not support fingerprint recognition. Strangely, multiple unauthorized EULA certificates with malicious permissions have been installed on the LG phone, using various fingerprint data SHA-1 and 2, leading to security risks affecting my online reputation. Despite trying a factory reset, the remote users have tampered with the phone, altering default settings which are not visible due to screen overlay. I urgently need assistance in entirely closing this compromised account and reporting these devices for investigation.

I have been experiencing difficulties with my service being turned off due to a supposed hacking incident. When I tried to reactivate it, I was informed that the phone number was not registered in my name. This experience has caused me significant mental and emotional distress. I believe it is crucial for your company to address these issues promptly and effectively to prevent further harm. Your prompt attention to this matter would be greatly appreciated.

I'm having trouble unlocking my phone. I'm not a phone repair person, so I need help figuring out how to unlock it. I keep getting the same message repeatedly, and it's frustrating. I missed my cardiology appointment yesterday due to this issue, and I'm feeling extremely frustrated and overwhelmed.

Hello, I have been attempting to acquire a phone from Q Link since last week, but have encountered difficulties. I had questions during the process but was unable to receive assistance. I tried talking to someone, but the automated system did not connect me, and my message went unanswered. Not having a phone has made everything more challenging. I am inquiring about the status of my application #[redacted]37 and want to confirm if the information I sent was received. Initially, I hesitated to provide personal details over the phone due to security concerns. I would like to understand what else is needed in my application. I also want to explain that I didn't fill out a W-2 form last year as I was advised I didn't earn enough money. Currently enrolled in the SNAP program, I am eager to know when I can expect to receive the phone. Can I submit a picture of my W-2 form from two years ago? I hope the information I provided is sufficient to expedite the process. Kindly inform me via email on the next steps to take. Looking forward to your response at my email address. Thank you, Byron Lemus.

I am currently using someone else's phone to contact QLINK Wireless customer support. Each time I call the provided number, I get disconnected. I have repeatedly pressed "0." My issue is with my ZTE QLINK Wireless phone that is not powering on. This situation is also using up a significant amount of minutes on the owner's phone. I am looking to transfer my account to a different phone to have a working device. Additionally, I would like to have the owner's minutes replenished as a thank you for letting me use their phone. I have been attempting to transfer my service to another phone for three days without success. Unfortunately, I have run out of time as the service center is now closed.

A few days ago, I registered for a free Qlink Wireless phone for my fiance, who lives with me and can speak when needed. He has a disability that causes confusion most of the time. I completed all the necessary paperwork, including submitting pictures of his proof of enrollment like his state ID, social security card, Medicaid Ohio card, and food stamp assistance card. However, I received an email stating I need to complete the process. I was expecting the phone to be on its way after providing the required documents. I urgently need to know what else needs to be done to get the phone for my fiance. I tried calling the [redacted] number, but couldn't reach a person. I am not upset, just eager to get the phone for my fiance, who needs it due to memory loss and other issues. I believe he meets all the criteria. Please contact me soon. Thank you. - Christy

I am reaching out because I am experiencing an issue with my Q Link Wireless phone service. I have been a customer for almost two years now, and recently acquired a new phone from Q Link a couple months back. The problem arose when I decided to switch my old number, which was with Q Link, to the new phone I bought from a different company for my wife. Since the number was ported to the new phone, my Q Link phone has stopped working. I am in need of a new phone number for my Q Link Wireless phone to resolve this issue. I would appreciate it if someone could reach out to me at their earliest convenience. Thank you.

My phone has been broken for over two weeks now and is beyond repair. Today, I finally have enough money to order a replacement, but the cheapest decent option costs nearly $[redacted]! When I searched for other Qlink phones for sale, it directed me to our local Boost store. I prefer this route due to the lower cost, but I read that any Boost/Sprint phones transferred to a Qlink account must have been previously connected for at least 6 months. I need to confirm this because I cannot afford to waste money on a phone that may not work. With school starting soon and no other internet access available, I urgently need to resolve this issue. A clear yes or no answer or a practical solution would be greatly appreciated. Thank you.

I recently received my Qlink phone and encountered issues with roaming, updating profile, and receiving error messages like MIP: 67. Despite following troubleshooting steps like updating PRL and toggling airplane mode, I am still unable to establish a wireless network connection and access basic functions like sending picture texts or making calls. I input my zipcode for service coverage but have had no success. This has been very inconvenient as I have been attempting to resolve these problems for two days since receiving the phone on 8/15/19. I am seeking assistance to fix these issues, and if that is not possible, I would like to know the procedure for returning this phone to receive a replacement, as this one seems to be faulty.

Hello, my name is Carlee, and I have some concerns that I hope can be addressed. My Q Link phone was stolen, and I'm unsure how to proceed. I've been told I need to purchase a new phone or bring my own compatible device, but I lack the funds for either option. Currently, I'm borrowing a phone for Wi-Fi only as a temporary solution. I am reaching out for help as my Q Link phone is vital for contacting my son and doctors, arranging rides, potential job opportunities, and for emergencies. Any guidance on how to resolve this would be greatly appreciated. I can provide details like my email, phone number, name, birthdate, etc., associated with the stolen phone. Thank you for your assistance and have a great day.

I have provided the necessary documents to establish my eligibility, including my annual Social Security Administration (SSA) disability payment notice reflecting an increase in payment, a verification letter of my enrollment in Medicaid from Texas HHS with the case number, state ID, and SS card. These documents were submitted through Wlink along with the application. Despite this, I received an email requesting further proof of enrollment in a government program. I have already sent pictures of my SSA [redacted] benefit notice (my sole income) and my annual Medicaid enrollment notice from Texas Health and Human Services. I am concerned about possible identity theft and unsure of the progress of my application. Can you please provide an update? I hope this company is legitimate. Sincerely, Erick F.

Qlink is addressing the issue now. We placed an order and payment for a new phone upgrade in July, which has not been delivered. The post offices confirm it was lost. Typically, in cases like this, the seller must initiate a case or provide a replacement or refund. We need assistance to pursue a case for a new phone or refund since no item has been received after months of waiting. The tracking number is [redacted][redacted][redacted], and the phone number associated with the missing delivery is [redacted]. The phone has had no usage since the number transfer and shipping. It has been stalled at White River since August 1st. We have contacted the post offices involved, and they acknowledge the issue. Qlink needs to act as the seller in this situation. Any help in resolving this matter would be greatly appreciated. Thank you for your attention. An update indicates that a new phone is being sent, and Qlink Customer Service is working on fixing the problem.

I would like to request a new phone to be sent. I paid for an upgrade phone and had the service swapped, but never received the phone that was ordered in July. It is now going into September and despite making calls to several post offices, the package was never delivered. My wife has been without phone service this entire time, evident by zero usage in the last month. In other instances where items were not received, companies typically open a case with the shipper and send another item or reimburse the customer. I did not choose the shipping method and it is frustrating to have paid for something that was never received over a month later. I appreciate any assistance in this matter. Thank you for your time.

I am reaching out regarding my enrollment ID [redacted]76, currently in the final verification stage. I kindly ask for this issue to be escalated to upper management or a supervisor for immediate assistance. I have specific medical conditions that necessitate frequent communication with my physicians. However, due to the loss of my original QLink phone ([redacted]) and subsequent purchase of a new phone on August 25, [redacted] (Order Number [redacted]31), I am currently unable to access necessary services. Despite expecting the phone I purchased, I received an email on August 28, [redacted], stating my QLink service had been terminated. Upon contacting QLink, I was incorrectly informed that I requested a transfer to another provider, which was not the case. Additionally, I was informed that I would not receive the free Lifeline phone, but the one I had paid for, leading to unnecessary complications. I kindly request prompt resolution to this matter and ask for the immediate shipment of my new phone, which already has an assigned UPS Tracking number.

I submitted all the required details to the national verifier, and I received approval for a new phone and service on qlinkwireless.com. However, when I try to request a new phone, the option is not available in my account. I can only see the option to reactivate my old phone, but the page won't load further when I try to do so. I need to reactivate my phone within a few days before my application expires, so please send the new phone to the address listed on my account. Thank you.

Hello, my name is Chris and I wanted to share how thankful I am for the service you have provided. A while back, I had my belongings stolen, which made it hard to manage daily tasks like doctor appointments, bus schedules, and staying in touch with loved ones. These seemingly small things became crucial when taken away. After trying various options, my mother helped with half the cost of a new LG K30 phone, which I appreciated. Unfortunately, someone attempted to scam me, leaving me struggling to replace my phone. I hope that sharing my heartfelt story might touch someone at Q Link, and they could consider helping me get a replacement phone. I'm grateful for any support during this difficult time. Thank you for your time and understanding. Chris