Priceline Customer Service Issues

My friend, who I planned to visit, shared some heartbreaking news last night. She has just been diagnosed with two serious blood disorders and is currently undergoing treatment. The condition has severely weakened her immune system, and her doctor has strongly advised against any contact with individuals outside her household to prevent any risk to her life. While I understand there might not be a refund available, I am wondering if it is possible to receive a travel credit for future use. This trip means a lot to me, especially since I am retired and on a fixed income. Having the option of a travel credit would not only help with the financial aspect but also allow me the chance to visit her once she is well enough to receive guests.

Trip # [redacted]-[redacted]-[redacted]-18. I need to dispute the charges for a same-day hotel reservation. Despite trying to cancel, we were charged $[redacted].70. The hotel was unsatisfactory with marijuana smell in the hallways, unclean rooms with moldy smell, and non-staff harassment. This situation triggered my wife's asthma. Please refund the charge.

I am having trouble authorizing a virtual card for Kaitlin Bresson's booking at Homewood Suites in Cape Canaveral, FL. The booking ID is [redacted]18. She is supposed to arrive today, and the virtual credit card provided ends in *[redacted] with an expiration date of 06/28. We are fully booked and would prefer not to cancel her reservation if she is still planning to arrive today. If the reservation has been canceled, kindly confirm or provide an alternate virtual credit card for authorization. Your prompt attention to this matter is greatly appreciated.

I am looking to seek a refund for an extra $[redacted] that was charged to my account for my American Airlines trip. The confirmation number is ZDMDDB. The return trip from Tallahassee to Miami that was originally scheduled for June 25 was canceled, and the departure was moved to the next day without any notification, resulting in a missed day of work. Additionally, I was charged an extra $[redacted].40. I kindly request a refund for this amount.

I need assistance with a charge on my account for an American Airlines trip with confirmation number ZDMDDB. On a scheduled return trip from Tallahassee to Miami on June **, the departure was changed, leading to a day of work being lost. Additionally, an extra fee of $[redacted].40 was charged. I would like a refund for this amount. Thank you.

I spoke with the hotel I booked tonight, the Comfort Inn in Watertown, and they mentioned that There was no reservation for this Friday night as I thought. They informed me that the booking was actually for September, a date I won't be in town for. Therefore, they had to cancel it, providing a cancellation number. They instructed me to reach out to you to ensure I am refunded. The hotel mentioned they are fully booked for the upcoming Friday night, so my booking wouldn't have been possible.

I recently made a hotel reservation and was shocked to discover yesterday that the hotel had canceled my booking without notifying me. This reservation was prepaid, and on the website, it still shows as reserved and confirmed. Upon contacting the hotel, the manager rudely informed me that the reservation was canceled and there was nothing I could do about it. Unfortunately, Priceline's customer service is challenging to reach, and I have not received any response to my emails.

I am the General Manager at Avid Hotel in Tuscaloosa, AL. My name is James Pryor. I need assistance in re-obtaining the prepaid Mastercard details for our mutual guest, Jordan Bretherick (#[redacted]0) ending in [redacted]. We accidentally processed the guest's personal card for incidentals instead of the prepaid card. Please contact me at Avid Hotel on [redacted] for further discussion. I appreciate your prompt attention to this matter. Thank you.

I need assistance regarding Trip Number [redacted]-[redacted]-[redacted]-95. Recently, my family had a distressing experience with Priceline during our travels with Air Canada. On July 7th, [redacted], Air Canada prevented three of my children from boarding the flight. The affected children are R.K., H.K., and U.K., whose passport details and ticket numbers I have shared. Despite entering the correct passport expiration dates during booking, they were not allowed to board the flight, leading to a significant disruption in our travel plans. Subsequently, I had to arrange for my relatives to look after my kids until our return, causing distress to all involved. Additionally, despite international flight regulations offering two bags, we had five bags in total. Air Canada charged me $[redacted] for the extra bags, which was compounded by the fact that our luggage was not loaded onto the flight promptly. This experience was frustrating and disappointing. I have been attempting to seek a refund by contacting customer service, but have encountered challenges with the automated system directing me to Emirates. I understand that the process involves Priceline initiating the refund, which will be issued through Emirates and returned to me. I am seeking a swift and complete refund for the trip costs related to my children and the unjust baggage fees charged by Air Canada. Please communicate with me promptly regarding this matter. I can be reached in Dubai at +[redacted]89.

I had a flight booked for July 22, [redacted], with Southern Airways from Phoenix to Show Low, AZ. I received a text today informing me that my flight for that date has been canceled. They offered to reschedule for a different date or process a refund. During my phone call with them, I indicated that I prefer a refund. The agent mentioned I need to reach out to the third-party, Priceline, for the refund process. He suggested you could contact Priceline to confirm my reservation or I can provide you with a copy.

I made a booking on 26/05/23 for travel from Perth, Australia to Iceland for two people. The booking included extra legroom seats for the longer flights. However, upon receiving the itinerary from Emirates, I noticed that no seating had been selected for us as previously purchased. I reached out to Emirates, who advised me that this issue needed to be resolved by the booking agent (Priceline). When I called the Priceline number, it redirected me to Emirates, who then directed me back to the booking agent. I seem to be stuck in a loop and have been unable to speak to customer service at Priceline to address this issue.

I made a reservation at the Porthmadog Travelodge for 29 July (booking no. [redacted]74). Unfortunately, I need to change our stay to the Caernarfon Travelodge on 4 August due to a scheduling error with a festival we plan to attend. Although I understand it was a non-refundable booking, since we are rebooking at another Travelodge location promptly, I was hoping for an exception to be made considering the circumstances. I appreciate your attention to this matter. Thank you, M.R.

I purchased travel tickets from Snap Travel, but I did not receive a confirmation number from them. Due to this issue, Frontier Airlines did not allow my wife and me to board our return flight to Orlando, Florida on July 27th. I have been unable to obtain a confirmation number despite contacting Snap Travel for assistance. My name is Iqbal H. and my wife's name is Mst Rojina A. I kindly request the appropriate authorities to assist in resolving this matter promptly. Thank you for your attention to this issue.

I was looking for a room and using Get a room (an affiliate of Priceline). During the payment process, I was sent to an authorization link. When I tried to go back, the room I wanted was no longer available. I cancelled the transaction and then went to Priceline directly where I found and paid for a room at the same hotel. At check-in, I was informed I had booked two rooms, even though I only received one confirmation from Priceline. The second room was booked through Get a room, which I did not confirm. I am requesting a refund for the Get a room reservation as I believe it was a misleading representation.

I've filled out the Priceline car rental reservation multiple times, but when I click "Complete Booking," nothing happens. Customer Service won't connect me to a live person without a registration number, but I never received one. I need two things: confirmation of my registration and the address of the rental car agency. My phone number is [redacted], and I'm Frank F. Assistance would be greatly appreciated!

I canceled my flight within the airline's 24-hour free refund window. Although I received a cancellation notice from the airline, Priceline has not refunded my money yet. Initially, Priceline requested proof of cancellation, which I promptly provided via email. They first mentioned a refund was in process, then later claimed there was nothing more they could do. Despite attempts to escalate the issue, I was shuffled between departments and have not received my refund of over $[redacted]. Interestingly, Air Canada has stated that they did not charge me at all due to the cancellation falling within the allowable timeframe. Can anyone offer assistance with this matter?

During a visit to Billings, MT with my sister to check on our elderly mother, we reserved a car through Priceline, albeit at a high cost, but ended up with an extra vehicle upon meeting our brothers. Realizing the error, my sister and I promptly returned one car to the Hertz desk, only to learn that we'd need to pay for a full day's rental due to their policy. Despite explaining the situation to Priceline, they refused to provide a refund, citing their policy. They seemed unsympathetic, leaving us feeling frustrated and let down, especially considering our rush to reach our mother after a recent family event. The lack of flexibility in this circumstance has left me dissatisfied with Priceline's service and their uncompromising stance on refunds. The experience has been disappointing, and I am adamant about seeking a refund for the unused car rental.

I am seeking a breakdown of the taxes and fees amounting to $2,[redacted].00 for a trip that is priced at $4,[redacted].90, as indicated on my ticket for Trip # [redacted]8. I purchased seats with Korean Air for the outbound flight thinking that it was covered in the 70% additional fee for the tickets. Additionally, I opted for travel insurance which was charged separately in the total bill of $7,[redacted].00, which I have already paid using my Discover Card. Although the sales representative I interacted with was polite and helpful, I believe there might have been an error in the billing process. I kindly request a detailed explanation for the extra 70% charge.

I am in need of assistance. I am currently traveling towards Nebraska on I-80 East. I am searching for a hotel or motel with double occupancy that allows my 13-year-old declawed cat, who isn't accustomed to car travel. Before my journey, I was in an accident in Portland, Oregon, and stayed at the Red Lion Inn in Pendleton for three days. I have been traveling for a week now and just passed Cheyenne, Wyoming. I have injuries to my head, shoulder, elbow, and wrist. Please contact me at [redacted], as I am unable to text at the moment. Thank you, DMartindale

Hello, I'm Stephanie from the Super 8 by Wyndham San Antonio Downtown/Alamo front desk. I am assisting a guest named Destiny Garcia who recently made a reservation. Unfortunately, she booked it for the wrong dates - it should have been for 08/08/23-08/09/23 instead of 08/21/23-08/22/23. I have corrected the dates on our end, but there was an issue with the Virtual Credit Card (VCC) when I tried to charge it, resulting in a decline. I suspect this happened because the charge date did not match the original setup. I appreciate any assistance you can provide regarding this matter. Thank you in advance.