Priceline Customer Service Issues

Subject: Resolution of Issue with Your Flight Booking Dear Priceline Support Team, I previously contacted you regarding a verification issue for our flight from Mumbai to Tallahassee. Colton has been a great help in resolving the matter. However, American Airlines still shows a booking for our flight from Bombay to Delhi on April 3rd, [redacted], under flight number AA7129. We successfully changed the flight to April 18th, [redacted]. The concern now is ensuring American Airlines updates their records to reflect the correct flight details. We appreciate your assistance in changing our flight to the preferred date of April 18th, [redacted], and want to ensure the April 3rd flight is canceled as intended. The route from Bombay to Delhi to JFK to Charlotte to Tallahassee on April 18th is confirmed. Thank you for your support. Best regards, Stephanie [redacted]

Subject: Flight Date Correction Request I recently reached out to American Airlines regarding our flight on April 3, [redacted], and it appears they still have that date on their records. I have attached my correspondence with Colton for your reference. We want to ensure that we will not be charged for the April 3rd flight. Please make the necessary adjustments to our itinerary to reflect the correct details. Thank you for your attention to this matter. Regards, S.B.

On 3/28/23, I visited the Kingsland Hampton Inn website and saw a room listed for $[redacted]. Thinking I was booking through the official Hampton site, I made a reservation, only to discover I owed $[redacted] instead. This significant price difference was unexpected and frustrating. More concerning was the poor condition of the bathroom, as the sink wouldn't drain and the toilet wouldn't flush. The front desk staff's indifferent response compounded the issue as they didn't offer an alternative room. Paying $[redacted] for a room listed at $[redacted] with dysfunctional facilities is unacceptable. I hope this matter can be addressed promptly.

I am dissatisfied with the inaccurate advertising and misleading information I encountered with my travel booking LCLBFV under trip number [redacted]-[redacted]-[redacted]-16. On 12/15/22 and 12/30/22, I contacted Priceline regarding this issue and provided screenshots as evidence. Despite this, Operator Hanna at 1-[redacted] was unable to provide a satisfactory explanation for the discrepancies between the advertised inclusions - carry-on, seat selection, and checked baggage - and the additional charges incurred. The explanation given that the offers are subject to airline regulations is unacceptable as it contradicts the information presented on the website. My complaint to Priceline Headquarters has been unanswered, and contacting Customer Care has been unhelpful. I am seeking reimbursement of $[redacted].61 for seat costs, $60.00, and $62.40 for baggage fees. - Dr. Gerardo Maupome

I made a reservation for a motel room for my son through PriceLine on January 10, [redacted], for April 4, [redacted] in Twin Falls, Idaho at Motel 6. I received a confirmation email with confirmation number #[redacted]. However, when my son David G. arrived at the motel, they informed him that there was no reservation for that day and that the payment was not processed. I contacted my bank where the payment was made, but they have no record of the transaction. I am seeking clarity on this issue and would like compensation for the inconvenience caused to my son. The cost of the motel room was approximately $64, and I also have another reference number #[redacted]-[redacted]-[redacted]-17.

We recently booked a car rental through Priceline, but our 25-year-old daughter, the primary driver, can no longer make it. We just spoke with Priceline and Hertz, but they both declined to change the primary driver's name on the reservation. They also mentioned that nobody else could pick up the car on our behalf. Unfortunately, it looks like we might lose nearly $[redacted] as they won't accommodate the name change request.

I was a victim of theft in Nigeria, resulting in the loss of my phone and computer. Due to this incident, Google placed my email [redacted] on a 30-day freeze and recommended that I create a new account, which I did: [redacted] I recently booked a flight back to the US through a flight company, who arranged the trip with Priceline to Seattle, WA. I provided them with my new Gmail contact, [redacted] However, the issue arose when Priceline sent the travel details to my inaccessible email, [redacted] I have concerns: 1. Is my flight confirmed? 2. How can I receive the itinerary at [redacted]? 3. How do I adjust the itinerary without access to the original email for departure and arrival times? The provided trip information is Priceline trip [redacted] [redacted] [redacted] 97 with confirmation 2ZVBB8 for a flight on April 12 from Lagos, Nigeria to Seattle, WA. The ticket was purchased on April 6 for $[redacted].65 with additional costs totaling $[redacted].05, amounting to $1,[redacted].70 for one traveler.

I have numerous complaints regarding Priceline's reservation system and customer service. For months, I've been attempting to rectify a booking issue after my hotel abruptly canceled, leading us to incur expenses for a replacement. Unfortunately, neither Priceline nor the hotel have taken responsibility for the cancellation. This left my husband and me stranded in London post a lengthy flight from Dallas. Additionally, I had to request the cancellation and trip credit for my parents' tickets due to my father's hospitalization and subsequent passing. Priceline is now insisting I forfeit the money and credit for his ticket, totaling over $[redacted] for the flight and hotel reservation. Despite contacting multiple agents about these matters, no progress has been made. When I requested to speak with a supervisor, one agent abruptly ended our chat, while another hung up on me. Experiencing such disrespect and lack of resolution is completely unacceptable. I am determined to persist until these issues are appropriately addressed, and Priceline takes accountability for their actions. Customers deserve better treatment than being disregarded and disconnected on.

I have multiple complaints about Priceline. I have been trying for months to correct my booking after the hotel cancelled my reservation, leaving my husband and me stranded in London. I also had to cancel my father and mother's tickets due to my father's passing, but Priceline is now saying I will lose the money and the credit for his ticket. The total loss is over $**** for the flight and hotel. I have contacted several agents but nothing has been resolved. When I requested to speak to a supervisor, one agent ended the chat and another hung up on me. The disrespect shown is unacceptable. I am determined to get a full refund and have Priceline take responsibility for their actions. Customers should not be ignored and treated poorly.

I have multiple complaints regarding Priceline. The experience with their reservations and customer service has been extremely poor. For months, I've been trying to correct a booking issue that arose when our hotel canceled our reservation, leaving my husband and I to pay for a new hotel on our own. Both Priceline and the hotel are not taking responsibility for the cancellation, which led to us being stranded in London after a long flight from Dallas. Additionally, I had to handle the cancellation and trip credit requests for my parents due to my father's hospitalization and subsequent passing. Priceline now claims I will lose the money and credit for his ticket, totaling over $[redacted] for the flight and hotel. Despite reaching out to multiple agents, my concerns have not been addressed. When requesting to speak with a supervisor, one agent abruptly ended the chat and another agent disconnected the call. This treatment is disrespectful and unacceptable, especially when seeking help from someone with more authority. I am determined to resolve these issues, obtain a full refund, and hold Priceline accountable for their actions. Customers should not be dismissed or treated poorly.

Hello, I am currently staying at the Hampton Inn located at [redacted] Saw Mill Road in West Haven, CT. This morning, around 4:30, I discovered my bathroom floor was soaked with water leaking from a vent in the ceiling. I promptly reported this issue to the manager, and they arranged for someone to fix the problem. However, I was not entirely satisfied with this situation. The manager mentioned that I needed to inform you to discuss compensation for the night's stay. He provided his name as Michael Haynes for your reference. Please reach out to him regarding this matter and let me know if there will be any compensation. Thank you, Doretha M Knox Confirmation # [redacted] Priceline Trip #[redacted] [redacted]

Dear Priceline customer service team, I wanted to bring to your attention an issue I encountered with my recent booking (confirmation # [redacted]) for a trip to Edmonton on Apr 12-13, [redacted]. This is the second time I have booked through Priceline.ca, and I noticed that the prices displayed seem to default to the US site, but they show a green "C" in front of the price, which gives the impression that it is in Canadian dollars. However, when I receive the receipt, it only shows the total amount without specifying if it is in US or Canadian funds. It's only when I check my credit card statement that I realize I have been charged in US dollars, resulting in a higher amount than expected. This lack of clarity in the pricing can be misleading and has left me feeling disappointed. I hope this feedback can help improve the transparency of your booking process for future customers. Thank you.

I attempted to make a reservation for a PriceBreaker hotel near RDU International Airport and was presented with three options: Cambria Hotel Raleigh-Durham Airport, Sonesta Select Raleigh Durham Airport, and Country Inn & Suites by Radisson. I proceeded through the booking process, only to be assigned Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena, which was not one of the initial choices and is not close to the airport at all. Despite my attempts to address this with customer service, they insisted that the hotels I originally saw were not part of the contract. I specifically wanted a hotel near the airport, as per the options shown on the website. I'm confused and frustrated by this change and simply want to stay at one of the hotels I was initially offered.

I recently reserved and paid for a roundtrip flight from Philadelphia Airport to Charolette, SC, with Frontier through Priceline. However, when I checked in, Frontier stated that I had not paid for a bag, despite my payment. I had to buy a second bag and was charged an extra $25 at check-in. I am requesting a reimbursement for the initial $72 bag fee and the additional $25, totaling $97. My booking code is L8CYYI. Feel free to reach out if you need further information. You can contact me at [redacted]. If I am unavailable, please leave a message with your contact details. Thank you, J. Palmer

On March 23rd, I contacted customer service to inquire about changing my flight for my upcoming vacation. The representative was helpful, and we scheduled an earlier flight for March 24th. However, upon calling on April 2nd to change my return flight again, I was informed it had been accidentally canceled. I was asked to purchase new return tickets, which I did, and was assured that my claim for reimbursement would be escalated. I contacted customer service multiple times, each time speaking to understanding representatives who promised to address the issue. Despite sending screenshots and explanations, the matter was not resolved. I was given reassurances by the travel specialists but have yet to receive any feedback. Even after reaching out on April 24th and expressing my frustration, I was unsuccessful in getting in touch with a supervisor. I am still waiting for a resolution to this ongoing problem.

I recently received emails from EconoLodge/Choice regarding a stay in my name at the Fairgrounds location in Des Moines. The stay was on 4/20/23 in Room # [redacted], under Reservation # [redacted]7, booked through Booking.com. The reservation was made using the name Sharon M. Slaughter from Aurora, IL. I want to clarify that I am Sharon A. Slaughter from Aurora, COLORADO. The EconoLodge manager in Des Moines was understanding but unable to assist as Booking.com handled the reservation. I would appreciate it if you could investigate this matter further and share your findings with me via email. Thank you for your attention to this issue. Sharon S.

I need to cancel my reservation with confirmation number [redacted]10. Unfortunately, I must attend a funeral service at Adams and Green Funeral Home on May 20, [redacted]. I understand cancellations are not typically allowed, but due to the circumstances surrounding the funeral for Cameron Chaboudy on May 20, [redacted], from 12 to 2 pm, I kindly request the cancellation. If necessary, I am willing to contact the hotel to gain approval for this cancellation. Please confirm the cancellation at your earliest convenience. Thank you. - R. Brick

I need assistance with finalizing my reservation. After applying for a Priceline credit card to save $[redacted] on my ticket, I was approved but mistakenly exited the process. I'm reaching out for help to complete my booking, secure the discount, and manage the situation. I am dealing with the passing of my step-father, and the added stress of navigating through multiple automated lines and ineffective communication is overwhelming. I lack a travel ID number or a confirmed trip due to the incomplete reservation. Please, I seek guidance to resolve this issue promptly. You can reach me at [redacted].

I made a reservation at the Wyndham hotel in Sellersburg, Indiana for May 6, which was booked on April 17. My wife and I booked this hotel in preparation for attending the Kentucky Derby. Unfortunately, upon calling the hotel the day before our stay to inquire about an early check-in, I was informed that my reservation had been canceled. Despite not canceling it myself and receiving no prior communication regarding the cancellation, the front desk could not provide any details on when or by whom it was canceled. Left with limited options, I contacted Priceline for assistance. Despite their efforts and a promise to find an alternative hotel, the situation remained unresolved. Consequently, my wife and I had to secure a last-minute hotel room at a higher cost due to the race day demand. The lack of assistance from both Priceline and Wyndham has left me extremely dissatisfied. I believe some form of compensation is warranted given the unacceptable handling of the situation.

I reserved a trip on December 30, [redacted], with Delta and United from Bozeman, Montana, to Miami, Florida. I utilized the 24-hour cancellation policy to cancel the booking made that same day since it intended to route us through O’Hare, which was undesired for the 31st. Upon rebooking, a single trip somehow converted into two identical trips, leading to double charges. Resolving this issue has been my focus since February 6, and each connection during our actual trip reflected a duplicated booking. It has been a very frustrating experience.