Postmates Customer Service Issues

Hello, I'm Juanita Choyce. I recently made an order from Walgreens through Postmates. Although I've used Postmates several times, this time it said a Postmate was busy and couldn't fulfill my order. Surprisingly, the funds were still deducted from my account. Please contact me at [redacted] or [redacted]. The last 4 digits of my card are [redacted]. Looking forward to your prompt response. Thank you.

My delivery driver was just five minutes from me, across the street at Chipotle. However, he stayed there for some time and then drove away until his icon disappeared. I was reassigned to another driver who is now miles away. I'm concerned about being charged for the first driver's failure to deliver and the increased distance. Since I cannot choose my driver, I don't want to pay extra for someone who is farther away. This is my first time using Postmates, and I'm finding it confusing. The new driver is currently picking up my order from a location that's farther from me, and I would appreciate some clarification on this situation.

Hello, I'm new to using Postmates and encountered an issue with applying a promo code during my first order. Though I successfully used a code I found on another site, I later realized it was not the best offer available. Now, I am unable to delete the code to replace it with a new one. I would appreciate any assistance in resolving this matter. Thank you.

I have friends who are successful with Postmates. I went through the onboarding process, got my card and photo taken, but got an email saying there are too many applicants. I'm frustrated because I spent time and money to attend, and now I'm being rejected for a vague reason. Can I reapply with a new email or attend another session? I want a flexible job with Postmates, and I'm seeking advice on how to proceed.

I had a disappointing experience with a Postmates driver who didn't follow my building's security rules for delivery. Despite clear instructions, the driver refused to enter the designated gate and even mentioned being too busy to accommodate. He failed to communicate effectively and didn't cooperate with the security guard trying to assist with the delivery process.

I was expecting my order to be delivered within 40 minutes as the app stated. However, after an hour, my order was still being prepared. The restaurant mentioned that my food had been sitting for 45 minutes and was cold, advising me to contact postdates, which I couldn't do directly. After waiting an additional 10 minutes, my order status remained unchanged, but my wait time had increased by another hour.

On April 25th, [redacted], I, an owner of Mexico Lindo restaurant, encountered a situation where a Postmates representative arrived at 6:20 pm to place an order for a customer. Despite being informed of a 10-minute wait time, the representative left without returning or providing any contact details, leaving the order waiting for over an hour. This lack of communication has resulted in cold food being delivered, impacting the reputation of my business. Unfortunately, Postmates lacks a direct customer support number, making it challenging to address such issues promptly. I am seeking a solution to communicate with customers directly and discussing this matter with Postmates customer support is essential. To resolve this matter, I urge Postmates to establish better communication channels for situations like these. For further assistance, kindly contact me at [redacted] and ask for the manager at Mexico Lindo NYC.

I have contacted my bank and attorney after multiple failed attempts to get in touch with your customer service through live chat. Yesterday, I ordered crab legs from Angry Crab and received a terribly rotten and smelly crab instead. The manager at Angry Crab was incredibly rude and claimed they never used Postmates, which contradicts my previous experience dining there. Despite my request for a replacement order, he refused and I am now disgusted by their lack of customer service and the foul item in my possession. I demand a refund of $[redacted] for the incorrect order I received. If not resolved promptly, I will seek a refund through my bank and consider legal action against both the restaurant and your company.

I have had two orders canceled by Postmates in the last two days. Even though they claim to offer unlimited free delivery for the rest of the month, I haven't been able to benefit from it. My card has been pre-authorized for more than the expected order amount, but I still haven't received anything. This is frustrating as I now don't have enough funds on my card to order dinner. I prefer resolving customer service problems over the phone, but this doesn't seem to be an option. Without a way to speak to someone about my current issue, I'm unsure if I will continue using Postmates to order food.

I would like to report an issue with my recent order. Yesterday evening, I ordered from Cold Stone Creamery in Venice, CA, but unfortunately, the delivery driver named Antonio never arrived. Despite my attempts to communicate with him via text due to the delay, he mentioned it was too complicated and was going to cancel the order. However, the Postmates app now prompts me to leave a tip, claiming the delivery was successful. I have evidence with screenshots of the app showing his location and messages confirming his intention to cancel the order. I lodged a report last night and was assured a follow-up email from Postmates, but instead received a notification this morning falsely stating that the issue was resolved. I feel let down by this experience, especially since I have friends who also use your service. I possess timestamped screenshots of the driver's car and our conversation, clearly depicting the failed delivery attempt. I am disappointed with the lack of response from customer service. I seek guidance on where to forward these screenshots. I strongly disapprove of the driver's behavior and the unjust charge of over $17.00 for undelivered ice cream when he had assured cancellation. I await your prompt response.

I was charged $45 for a $7.99 meal and a $2 dessert. I shared my small meal with my partner, but we went to bed hungry because their meal was forgotten. Additionally, I ordered mac and cheese but received potatoes instead. I tried to contact the driver multiple times about the missing items, but only received a message about a pie substitution. My order was incorrect, and I am requesting a refund. This is an unreasonable price for a service that has repeatedly gotten my order wrong without notifying me. It's frustrating to go to bed hungry after expecting a meal, especially when we are busy with a move. The same thing happened the last time I ordered – missing items, delays, and no communication from the Postmates driver.

Last night, I tried to order sushi on Postmates, but the website froze at checkout. I logged back in and re-ordered, but the system froze again. Frustrated, I decided to get food myself. However, after leaving, my wife called to say the original order was delivered. Later, I received two emails confirming both orders. I ended up with double the sushi, now uneaten and not fresh the next day. This mistake resulted in a total charge of $[redacted].89. I would like to request a refund for both charges, $66.86 and $85.03, from May 1st, [redacted]. It's disappointing to have so much food go to waste and not be able to return it.

I received an email on April 27th about free delivery using the promo code "freefive" for orders placed before midnight on April 30th. Despite using the code for my Native Foods order, I was charged a $5.99 delivery fee. After contacting customer service via email and providing a screenshot of the promotion without any stated exclusions, they have refused to refund the charge. I am requesting a refund of the $5.99 delivery fee back to my card. This misleading tactic by Native Foods feels like a bait-and-switch, especially since there were no disclaimers or exclusions in the promo. If this matter is not resolved, I may have to consider legal action. I'm disappointed with Postmates' business ethics in handling this situation.

I ordered a Blue Moon Burger and two custom burgers. The menu stated the burgers included lettuce, tomatoes, onions, etc., and had an option to remove items. I deselected two items I didn't want. However, when I got my food, the burger was plain. I contacted Blue Moon for a refund, and the manager mentioned they've asked Postmates multiple times to update their page accurately (change from "remove from burger" to "add to burger"). I cannot eat the incorrect $30 order I received. I'm unhappy with Postmates and would like a refund. Blue Moon informed me I can get one if Postmates agrees. Thank you, Megan D.

I had a disappointing experience tonight with Postmates. The delivery person left without delivering my order, and the customer service response was unsatisfactory. Usually, I receive notifications when my delivery arrives, so I stay in expecting them to come to my door. However, this time they left without any attempt to reach me. Even if they can't find my apartment, they usually call or text for directions. Why is it okay for them to leave without attempting to deliver? I went downstairs after a few minutes but found they had already left. I am frustrated with the customer service response and feel undervalued. If the issue persists, I will request to speak with a manager.

I was charged $26 and some change yesterday plus a $6 temporary authorization fee. This morning, I woke up to a sudden $40 charge for food. The food was not correct, and I never want to use this service again. This has been the worst food service experience. The drivers should check the food before delivering it. I was missing two food items and got charged for items not even purchased. I should have only been charged $11.39 plus tax, delivery fee, and service fee, totaling $26.24. I refuse to pay for this service, especially when the driver was not the one I saw on the screen who dropped off the food.

I have been exchanging emails for months with the customer service team, but it seems they do not understand my situation. They keep sending generic responses without fully reading or addressing my concerns. I participated in two promotions for the Seattle market, but I only received payment for one. The emails I received clearly stated that I qualified for both promotions and should receive payment for both. However, it has been over 40 business days, and I still have not been paid correctly. Each week goes by, and the issue persists, with no resolution in sight.

I want to address a recent experience with one of your drivers. We did not sign up for Postmates and although you do not take a percentage from us, we prefer not to work with your service due to the issues we encountered. The driver arrived and mistakenly indicated he was from Caviar when showing his phone to my cashier. He left without paying for the order, which caused confusion as he had trouble communicating in English. Only after checking his phone did I realize he was from your company. Double-checking the order items revealed discrepancies that could have affected the customer's order if not caught. I request that you remind your drivers to follow standard procedures for ordering food. If similar incidents occur, we will be unable to fulfill orders placed through your service. As a busy establishment, we cannot accommodate drivers who do not follow standard protocols. Thank you, A.R. Partner Redcrest Fried Chicken Philadelphia, PA

I am a new Postmates delivery person and consistently face issues with orders from Target. The prepaid card provided never has enough funds for the entire purchase, leading to out-of-pocket expenses on my part. I followed the refund process as per Postmates guidelines, providing the necessary details promptly. However, it's been a week with no response despite several follow-ups. During my latest Target delivery, the prepaid card fell short by $45 for a custom order. Despite contacting live support, they couldn't help, and the customer didn't respond. Feeling frustrated with the lack of assistance, I had to cancel the order at the cashier. I'm unsure if there's a specific procedure for Target purchases that I'm missing, as the support communication channels are challenging to navigate. The reliance on chat-based support has left me feeling ignored and helpless in resolving these recurring issues.

I encountered difficulties ordering on Postmates last night. Despite receiving error messages, my order went through after multiple attempts, resulting in two orders placed unintentionally. I tried to cancel the duplicate order 8 minutes later, only to be charged $35 out of the $45 total, along with a $4 cancellation fee. I found this situation unreasonable considering the website error. When I contacted Postmates customer service, they defended their policy during the "preparing stage" without acknowledging the website issue. I feel frustrated paying $40 for unneeded food. I hope Postmates can refund me as this situation doesn't sit well with me. It's disappointing, and I doubt I'll use their service again if this isn't resolved.