Popeyes Customer Service Issues

I felt compelled to share my recent experience at your Popeyes location in Carmel, Indiana East. The drive-through staff at this location is extremely unresponsive, often requiring customers to knock on the window to get their attention. On occasions when I have visited the restaurant, they have claimed to be out of many menu items. Recently, they even told me they had no chicken available. Additionally, there appears to be a lack of professionalism among the employees, with some seen socializing outside instead of attending to customer needs. This level of service is concerning, as the food is usually enjoyed by both me and my children. The staffing levels also seem inadequate, with only three to four employees visible who appear disinterested in providing good service. I hope this feedback can lead to improvements at the restaurant, as I have not encountered such poor management in a fast-food establishment before.

We waited in line for 42 minutes at Popeyes without being able to move as traffic built up around us. Despite ordering first, another car jumped the line and drove through the grass, causing further delay. When we finally reached the window after addressing multiple errors in our order, the supervisor was unhelpful and rude. The food we received was disappointing - cold, greasy fries, soggy sandwiches, and unappetizing chicken strips. The biscuit was so hard it was unusable. The overall experience was so disappointing that I will never return to this location at [redacted] Lake Worth, TX [redacted]. The subpar meal was not worth the high price of $34.06. I am requesting a refund for this unsatisfactory visit to Popeyes.

I reached out today regarding a previous complaint from two days ago, as I had not received any response. I also mentioned a complaint I made in December [redacted] at the same store, which, according to customer service, they have no record of. Below is a copy of the email I sent to [redacted] on December 16, [redacted] regarding an incident at Popeyes-[redacted] Austin Bluffs, Colorado Springs, Co., where they ran out of chicken sandwiches two hours before closing and refused to make more. I encountered issues with completing the complaint/survey form on the website because the "I am not a robot" verification box was malfunctioning. Despite not finding my email in the system, I am disappointed with the lack of response and the overall experiences I've had at Popeyes recently. I hope for a resolution to ensure a satisfying and problem-free meal in the future. Contact me via the email provided for a direct response.

I recently started a new management position at a Popeyes location in Roxbury, Massachusetts. During my training, I faced mistreatment from the general manager's sister and other staff members who were not pleased with my hiring from outside the company. Despite voicing my concerns to the general manager about the verbal abuse and disrespectful behavior towards me, no action was taken. Additionally, there were hygiene issues in the store that were improperly handled by the management. After a confrontation with the GM's sister led to my dismissal, I believe I was unjustly fired. I am requesting an investigation into the circumstances surrounding my termination. Thank you for your attention. - KH

I strongly urge the management of the Popeyes in West Memphis, Arkansas, to address the ongoing issues at the location. The behavior of the employees, many of whom are minors, has led to a significant decline in the quality of service provided to customers. I, along with several others, recently experienced an unacceptable 15-minute wait in the drive-thru without any acknowledgment from the staff. Unfortunately, myself and four other vehicles had to leave due to the lack of service on 2/4/[redacted]. It would be wise for the company to consider improving its operations, especially when there is a competing Popeyes just minutes away in Marion, AR. There is a real risk that if a safety inspector were to visit, the establishment may face closure due to the poor condition of the drive-thru speaker system which appears to be held together by tape.

I felt totally violated during my recent visit to Popeyes. I usually use the drive-thru, but this time I needed to use the bathroom, so I went inside with the intention of ordering afterwards. As I headed towards the bathroom, an employee behind the counter said, "le pego el choro," which translates to "the Diarrhea hit," and then the entire staff started laughing. This was incredibly embarrassing. To make matters worse, I had trouble getting the bathroom door to close/lock properly, and someone walked in on me. The whole situation left me feeling humiliated and ashamed. I doubt I'll be dining at Popeyes again after this experience. I believe the employee who made the inappropriate comment should be fired for their disrespectful behavior.

Dear Sir/Madam, My name is Bryce M. and I visited Popeyes in Tempe, AZ during a business trip today. I received my order without a receipt, and when I asked for one, I was informed that their printer was not working. Despite my need for it for expenses, the staff mentioned the printer had been out of order for two days. I managed to take a photo of the register with my cell phone as a record. I believe that businesses are obligated by law to provide receipts, and I wanted to bring to your attention that your establishment has not been issuing them for two consecutive days. Popeyes #11[redacted] W Elliot Rd. Tempe, AZ [redacted]

On February 24, [redacted], I visited Popeye’s Louisiana at [redacted] NE 82nd in Portland, Oregon. Despite trying items from the menu before, this visit left me disappointed. While my daughter enjoys the chicken tenders and I had heard good things about the chicken sandwich, my order was incomplete. After going through the drive-thru and getting home, I discovered the spicy chicken sandwich and the side orders were missing. I contacted the manager at 5:30 pm to explain the situation. They promised a replacement meal for the next day but failed to communicate this to the staff. Upon my return, they offered only the side orders, not the full meal I had paid for twice. Unsatisfied with the resolution, I declined and expressed my intention to discuss the matter further. Communication and customer service at this Popeye’s location need improvement.

I visited the drive-thru and ordered a spicy chicken sandwich. After paying $4.28, the cashier thanked me, and I unwrapped my sandwich to find it cold. I alerted a staff member, who took it to the back. I observed further sandwiches being made and staff huddling. Eventually, I received a lukewarm replacement, which left me unsatisfied. I expressed my disappointment to the staff and threatened to contact headquarters. The incident occurred at [redacted] Wolcott Street, Waterbury, CT [redacted], on March 11, [redacted], at 9:42 p.m. I was displeased with the service and wanted to voice my complaint regarding the lack of hot chicken.

During my recent Uber Eats delivery, I experienced a poor encounter at Popeyes. As a driver, the usual procedure is to inform the restaurant staff of the order I'm picking up. However, despite trying to notify the pickup counter at this location, I was ignored and told to wait in line. This goes against the typical process of letting the staff know of my arrival promptly. Despite addressing the issue with the manager, I was met with resistance and excuses. Given that the restaurant had the order and payment in advance, I expected a smoother process of simply collecting the packed food upon arrival.

I recently picked up two lunches at the Queen's Quay location in Toronto and was appalled by a male server with a large black beard. He was not properly wearing a sanitary hair mask; it was pushed under his chin and not covering his beard. I do not want his hair near my food. It is essential, especially during these pandemic times, that your staff follows health and safety guidelines to prevent any negative press. I urge you to address this situation promptly to ensure the well-being of your customers and the reputation of your establishment. Thank you. - D.

At Popeyes in Great Mills, Maryland, I spoke with Manager Jose and Assistant Manager Rhizza Nokelby. Miss Nokleby shared that due to her immune deficiency, she was denied permission by the manager to wear an N95 mask. This is concerning as the store is not enforcing the 6-foot distancing rule, putting her at risk as a high-risk individual. Miss Nokleby, an immigrant, fears job loss if she speaks up. Being a member of my church, I am worried about her safety. Can you review and rectify this policy promptly to prevent any harm from COVID-19? I prefer to remain anonymous but you can contact me at [redacted]. I understand the N95 mask shortage and have provided one for Miss Nokleby. It is crucial that all employees wear masks and maintain safe distancing in the store to prevent the spread of this airborne virus. Your urgent attention to this matter is greatly appreciated.

I recently visited the Popeyes at [redacted] Highway 90 West Pace, Florida [redacted], managed by Mary McCormick. My family and I had a disappointing experience with our orders on April 4th at 5:55 PM and 5:59 PM. Despite waiting patiently for 30 minutes, when we received our orders, the shrimp was missing. After a thorough check, we found out the shrimp was mistakenly placed where it shouldn't have been, affecting a family member allergic to seafood. When I reached out to Mary McCormick, her response was unsympathetic and unprofessional, suggesting I should have stayed home, referencing the Governor's guidance. This treatment was unexpected, considering our frequent visits to the establishment. Even my call to customer service was met with rudeness and haste. The lack of respect and understanding from both Mary and the customer service representative was disheartening, especially during these challenging times.

On 04/14/[redacted] at 8:57:10 PM, during my visit to Popeyes in Rosemead, I encountered various concerning issues. Upon arrival, I noticed that all the lights on the Popeyes sign and drive-thru were off, making it seem closed. When I called to inquire, an employee mentioned that the lights had been out since yesterday. During my order of the 16 Pc Meal, I observed several hygiene and safety concerns, including an employee not wearing full protective gear and another handling food without gloves. This prompted me to request a refund and vow not to return to Popeyes due to these unsafe practices. I believe these issues should be reported to corporate for better supervision.

At the Canal Winchester location, I experienced a delay of about half an hour. The person taking my order seemed annoyed when she didn't hear my order promptly. This led to a tense exchange between us, and she eventually stopped acknowledging me. I had to drive up to the window to get the necessary information. When I requested the name of the cashier, she claimed she wasn't wearing a name tag but then shared that her name was Sheila. She shifted blame to the manager, Sheila, who confirmed that she had taken my order. The manager, Lynn, reiterated that she did not speak to me rudely, attributing her silence to my behavior. Despite my initial rudeness in response to poor treatment, the situation remained unresolved.

On Saturday, April 25, my wife, son, and I decided to order chicken from Popeyes. My son placed an online order for $27.20, which I then went to pick up (Order #77). However, upon arrival, I was informed that the order had already been collected. After realizing my son had paid for the order online, I paid again in cash for the same items. Despite explaining the situation and nobody in my family picking up the initial order, they refused to refund me. Consequently, we ended up paying twice for one order - once online for $27.20 on my son's debit card, and then with cash for the same amount. Please refund me the $27.20. My name is Leon Bradshaw, and my son's name is Joseph Bradshaw (who paid with a debit card). You can reach me at [redacted] I look forward to a prompt resolution. Thank you. Leon Bradshaw

I am an employee at the Van Buren, Arkansas store and I am experiencing challenges with my work schedule. Despite indicating on my application that I cannot work on Sundays, I have been scheduled for those days. I usually work on Wednesdays, Fridays, and Saturdays, but there have been inconsistencies with my schedule during the virus situation. I have been informed of incorrect workdays, leading to confusion and being labeled as a no call, no show. After continuous efforts to clarify my schedule, I was told to come in on Saturday and Sunday, only to be sent home on Saturday and then informed not to come in on Sunday. Despite my attempts to confirm my workdays, I have been repeatedly left off the schedule, resulting in more missed shifts and a manager who has been unprofessional in handling these situations. This treatment is unfair and disrespectful, especially during these challenging times.

My sons and grandsons visited Popeyes on Telephone Rd by Beltway 8. We ordered the large family meal with a gallon of lemonade and noticed the red beans and rice were missing. After reaching out to the store, the staff insisted it was included. I offered to return to show them, and upon visiting the location, the manager eventually provided the missing side dish without an apology or proper customer service. The lack of care for hygiene, with employees touching food without gloves or masks, was concerning. As a property general manager, I appreciate rough days but not disrespect. I am disappointed by this experience and would appreciate a coupon for a family meal. Thank you.

Hello, Today, I visited Popeyes eagerly waiting for the store to open. I ordered a 3-piece chicken tender meal with mild spice, rice, beans, a sprite, and a blueberry lemon pie in the drive-thru. After a bit of a wait behind eight cars, I reached the window to pay. I handed the young lady my payment and requested to use my Visa, planning to cover any remaining balance with my Amex. But another lady interjected, stating they couldn't use my Visa unless I knew the balance, which surprised me. I ended up using my American Express for the entire purchase as I didn't have the Visa balance handy. Upon checking my order, I found the tenders overly crispy with little meat, the rice unappetizing, and received an apple pie instead of the blueberry lemon one I ordered. Unfortunately, I didn't receive a receipt, which I would have used for a refund request. I'm disappointed with the experience and hope to somehow get my $10 refunded. My contact details are as follows: Order placed today around 2:20-2:38 PM Amount charged nearly $10 on my American Express Martha Green PO Box [redacted] Wetumpka, AL [redacted] I appreciate your attention to this matter. Thank you, Mrs. Green

I need to address an incident that occurred today, 6/3/[redacted], at a Popeye’s Restaurant. While waiting in the drive-thru line around 1:15-1:30 pm with other customers, I was shocked by the behavior of an employee. After being told my total for 6 chicken classic sandwiches was $25.50, I witnessed an employee exit the restroom with their pants unzipped and belt unbuttoned, which was unsettling given the current state of the world. The employee then proceeded to return to the kitchen without gloves, adjusting their attire. Despite my discomfort, the employee denied any wrongdoing when confronted. I am requesting a refund and was unable to obtain contact information for the restaurant owners to report this incident. Additionally, two cars left due to prolonged wait times, illustrating the loss of business this behavior may cause.