Plentyoffish Customer Service Issues

I registered on your site back in [redacted] or [redacted]. After being away for four years, upon my return, it felt like time had not passed. I had a disastrous experience with someone I met on your site, which made me lose interest in online dating. I believe I may have logged out without actively trying your site again as nothing transpired. Consequently, I ended up forgetting about my profile. Unfortunately, my fiancée stumbled upon this old account on the Internet and mistakenly thinks I have been using your site actively when I have not. I require an activity log or record of my inactivity to prove to her the situation and reassure her that she is the love of my life. I am eager to marry her on August 19, [redacted]. To my beloved, Rhonda Cole, I adore you! 💞

I am having trouble with my POF password despite knowing it. I have not received any password reset email after numerous attempts. I checked my spam folder, but no luck. I am worried because I can't see my original profile or photos since creating it as "RareSafeFitBottom." A friend mentioned adding a third x-rated photo without my knowledge. Could my account be frozen? I am in Ontario at any time. I'm a freelance writer invited to write a book and I want to connect with good people as a single dad. I have a unique medical history and need assistance with my POF account. Thank you.

I tried to close my POF account by following their instructions to deactivate it and prevent future charges. Despite this, I was still billed. I contacted POF's help desk asking for a refund and permanent account closure, but they stated charges are nonrefundable. I believe the charges were a mistake on their end, as I followed their deactivation process precisely. I am seeking a reversal of the charges and immediate closure of my account to avoid future billing. My email for the account is [redacted], and my username is carladerrico.

I tried to close my POF account following the instructions on the help pages. After deactivating it, I was still billed. I contacted their help desk to reverse the charges and close my account permanently to avoid future billing. They stated charges are nonrefundable. I believe the charges were an error since I followed the deactivation process. I want a refund and assurance that I won't be billed again. My email is [redacted], and my username is carladerrico.

I recently upgraded my membership, and last night I started receiving multiple messages on my phone indicating that I had messages from various individuals. This persisted throughout the night and into the morning. When I tried to access your website via my phone, I was prompted to register. Upon attempting to log in on my computer using my automatically populated username and password that I have had since I joined, I was informed that it was invalid. When I tried to reset my password, the system indicated that my email address was incorrect, which is not the case. When I tried to register again out of curiosity, I was informed that my username and email address were already in use. I also visited your HELP site and clicked on the email verification section, which instructed me to "click here." However, upon doing so, instead of being directed to a place to address my issue, I was simply brought to the bottom of the page with no further guidance. I am a paid member and would like this matter resolved promptly. Best regards, B. Herrmann

I have had a terrible experience with Plenty Of Fish (POF). Every person who has contacted me on there is an escort or prostitute. Most are upfront about it, but I got scammed by one pretending to be genuine. As soon as we moved off the site, she asked me for money. The entire platform feels like a scam, rigged and unacceptable. It's infuriating that the site permits escort services, and I regret wasting money upgrading my account for this disappointing experience filled with escorts. The site should monitor and remove these accounts exploiting individuals like me continuously. I truly believe the whole site is fraudulent, from the founder to the employees and other users.

Hello, my name is Jewels Allen. My email is [redacted] My Plenty of Fish (POF) account was hacked on Saturday between 11:30 and 12:30 p.m. My username is MsJewels39. The person who hacked my account is a Caucasian woman named Crystal who claims to be a hair stylist living in Lawrenceville. She has taken over my entire profile. I request that the entire profile be deleted. Despite her changing the password, I am still receiving multiple messages through my email. The profile displays MsJewels39 at the top, but she goes by the name Crystal. Could you please delete the entire profile and see if it can be secured to prevent further hacking? My profile indicates I am from New Jersey, but I have recently moved to Atlanta, Georgia. The details in the profile are all accurate to me. I hope for your assistance in resolving this issue and removing the compromised profile. Thank you, Miss Allen.

I believe my account was reported because I was in the middle of a conversation when all my messages disappeared. Even though I have had numerous conversations with others, when I tried to log back in, it says my account no longer exists. I attempted to create a new one, but it's not allowing me to do so. This situation is frustrating, as some individuals might act irrationally and report accounts without cause if they feel rejected.

Hello, I'm Lyndon Douglas, known as Blackulla on here. I am reaching out because although I upgraded for a one-month trial last month, you have already deducted money from my account without my authorization for the current month. I did not approve any further deductions. Currently, there are funds on hold due to your attempted withdrawal. Please stop any additional withdrawal attempts, or I may need to pursue legal action.

I had a subscription on the website, but after being hacked, I was asked to purchase gift cards. When I refused and called them out, they disconnected the call. Now, I'm unable to access my account no matter what I do. I'm missing out on my subscription time and can't log in. Although I keep getting notifications, I can't enter my credentials as they want. My access to the dating app is completely blocked. It's frustrating as this app is my favorite. I need assistance with this issue urgently.

I received a phone call from a foreign man claiming my POF account was hacked, demanding payment in gift cards to resolve the issue. Despite my refusal, he hung up, and I am now locked out of my account. I lost subscription time in attempting to fix this over the past year with no success. I need assistance to regain access as I am not tech-savvy and feel stuck.

I created three accounts within the past three days. Once I exit the app, I am unable to log back in. Unfortunately, I haven't received any password reset emails in my inbox or spam folder. I attempted to contact customer service, but their inbox is full, and I cannot find any available customer support. Despite my friends' recommendation of this site, I am experiencing constant technical issues and feeling disappointed with the lack of consumer care from the company.

I believe my account has been hacked as when I logged into the app, I saw another girl's profile on mine. Upon trying to log back in using my email and password, it says my email is invalid or changed. I received an email stating that I am now someone else and that my account has been hacked. I am uncertain how to contact you for assistance, but I really need help in retrieving my account.

Recently, I have been bombarded with messages from male users seeking to connect with me, despite my profile clearly stating my interest in connecting with women. I am frustrated by the lack of results and concerned about the security of the platform. Could this situation indicate a breach in my credit card information? I cannot comprehend why someone would target my account. Despite having a strong password, I am unable to log in to the app. To halt the influx of unwanted messages, I had to uninstall the app. This experience has been distressing, and I am unsure of what actions are being taken on my behalf. I urge the platform to address these issues promptly.

I made my profile yesterday around 2:30 PM on July 9, [redacted]. My username is daydreamin_diva. I got logged out of my phone about 20 minutes ago and received a message saying my username and password do not match when I tried to log in on both my phone and computer. I used the "forgot password" link to reset it but I have not received an email in my inbox or spam folder. I am seeking assistance to access my account. I am willing to verify any information necessary, please advise.

I wanted to share my wonderful experience with POF. A couple of years ago, I met a caring and beautiful lady on the site who I now consider my best friend and soon-to-be wife. Thanks to POF, we are approaching our two-year anniversary and planning our wedding. I had a thought - why not have a POF marriage ceremony where couples who met on the site and singles looking for love can come together to celebrate? It would be a great way to showcase the success stories and true connections that POF facilitates. I'm in Ohio, and I believe this would be a special event to demonstrate the power of finding love on POF. I would love to extend an invitation to the owners and creators of POF to join us on our journey. Though I'm no longer active on POF, you can reach me at [redacted] What do you think about the idea of a "POF wedding"?

I set up a POF account with the username Shahnaz750 a few months ago. Today, when I tried to log in after a couple of weeks of not using it, my password wasn't working. I attempted to retrieve my password using the email linked to my account, which I have since deleted. My current email address is [redacted] When I requested a new password, I received it at my old email address [redacted], which I also deleted. Although I remembered my POF password, I couldn't log in since the link was sent to my old email. I tried creating a new POF account with the same username, but I couldn't complete the profile. POF didn't allow me to move forward, possibly because the username was already in use. I want to access my Shahnaz750 profile, so please update my email to [redacted] to receive instructions on updating my password. You can reach me at [redacted]

I have encountered the same issue three times now, with the latest occurrence happening recently. Despite being on POF for a month and logging in multiple times, I am not receiving the password reset emails after using the "Forgot Password" feature. This concerns me as it seems the emails are being sent to someone else who may have access to my account. My email is [redacted], which is the only email I have ever used. I had the usernames Tampagirl10 and Tampagirl11 (had to change) with the password Swindoll. This issue is preventing me from continuing conversations with people on the platform, and it's frustrating as I am genuinely interested in getting to know them. Could someone please investigate this matter urgently? I feel like my efforts to connect with others are being wasted due to these technical difficulties.

I believe my account has been hacked this morning while I was online. The hacker altered my name, password, and email address, locking me out. Interestingly, despite being new to the platform since this past Sunday, I receive odd notifications on my phone about messages from men, which is not in line with my interests. When clicking on the notification, it prompts me to log in even though I was already logged in earlier. This issue occurred on my iPhone. Your assistance in resolving this matter would be greatly appreciated. Modify username: Dear Ohyea9823, Your username on your POF account was changed at 5:28:27 AM on Tuesday, July 16, [redacted] (Pacific Standard Time). Modify email: Dear Ohyea9823, Your email on your POF account was changed at 5:28:41 AM on Tuesday, July 16, [redacted] (Pacific Standard Time).

I encountered a security breach on this platform after upgrading my account. Despite trying to reach out to various POF customer service emails, all I receive is an automated response citing a high volume of emails. The provided customer service number only allows leaving messages, without a direct interaction. The lack of responsiveness or concern regarding account security, whether being a paying customer or not, is greatly disappointing. It has been 48 hours since the incident, with no resolution in sight. As a precaution, I am pursuing a credit card refund to mitigate any potential misuse resulting from the hack.