Plentyoffish Customer Service Issues

I have been charged twice for a $50 upgraded account that I never requested. Despite cancelling it, I continue to be billed. I require a refund for the latest $50 payment made in May. How did you obtain my charge # without my authorization? I have informed my bank to decline any further payments. I have reached out previously without a response. - Michele Clemente

I was charged twice for a subscription I did not sign up for and I never authorized these charges. I am requesting a refund for the May charge of $50. Additionally, I want assurance that my account has been cancelled. I have informed my bank not to authorize any more charges from your company. Please verify the cancellation and refund process. Thank you.

I deleted my account, naturajjlove, because someone using the username JB538 hacked into it. They claimed to be in the military in Afghanistan and asked for my email address. After receiving an email requesting to change my password, they tried to get me to send them the temporary password. I did not comply. Today, I received a message from myself with my profile, name, and picture attached. It simply said, "Hey there." As a result, I decided to delete my account.

I would like to cancel my account on POF. In the past year, I have encountered 5 scammers, which is unacceptable. I no longer want to continue paying for this service as it has been a waste of money. The scammers I encountered are claiming to be serving in the military overseas in countries like Timor, Afghanistan, and Quebec, which is not what I requested. I specifically wanted to be matched with local men, but this has not been the case. During my last interaction, I received an inappropriate photo of a man in a restroom with others in the background, which is highly inappropriate and shows a lack of moderation by POF. I request an immediate cancellation of my contract with POF. If this is not resolved, I will escalate the issue to the appropriate authorities as these scams could jeopardize the safety of individuals, especially regarding sensitive information like bank accounts. I have documented proof of these encounters and will take further action if necessary. Thank you. Raylene P.

I was informed that this individual had accepted my request on the site. Upon reviewing his profile, he had mentioned scammers, an issue I have faced myself. He claimed to be a doctor but listed only high school education, which I found amusing. As POF confirmed his acceptance, I initiated a conversation. However, he made a peculiar comment about the site having many bugs. When I inquired about his location, he did not reply. I messaged him indicating my perception of his lack of interest but wished him well. Shockingly, he responded rudely, calling me offensive names and blocked me when I tried to reply. As a nurse, I found his behavior disrespectful and hurtful. I attempted to report him but, as he had already blocked me, I could not. He returned to the site today under a different name, from Bobby [redacted] to Robert M [redacted]. I believe his conduct warrants removal from the site to prevent him from mistreating others as he did to me.

I am providing a description of a man named Mike Natsios from Dracut, MA, born around 4/17/90. He works as a motorcycle mechanic and plays bass guitar for the bands Energy and Darker Days. Despite initially appearing charming, he exhibits manipulative and predatory behavior, especially towards vulnerable women. He requests photos and videos to exploit and control his victims emotionally. He manipulates with false financial struggles, requesting money, and displays concerning behavior like carrying a gun. He quickly moves communication off dating apps, blocks women on social media claiming he deleted his accounts, and engages in psychological manipulation to keep them hooked. This individual has a pattern of emotionally abusive tactics and should be banned from dating sites to protect others. His calculated and deceptive actions aim to gain power and control over his victims, causing emotional distress and manipulation. Be cautious and avoid engaging with him to prevent falling into his manipulative traps.

I recently discovered that my account was hacked, leading to the theft of my information and photos. I have managed to reset my password and inform the females contacted by the hacker. The individual seems to be in Las Vegas, Nevada. Kindly address this issue promptly. I have been on the site for two weeks seeking an open-minded woman with a good sense of humor. Unfortunately, many profiles are dishonest. After several unsuccessful attempts to find someone truthful, I'm giving it one last shot. Please share your email if you are genuine. I prefer discussing personal matters via email. If you are not authentic, please refrain from reaching out. Looking forward to your email. Enjoy the beauty around you. Best regards, Jurgen Bertram

I opened an account on either June 13, [redacted] or June 12, [redacted] under the username CountrySlickor. I provided all the required information accurately. On June 14, [redacted], I tried to log in with the correct password, but it said it was incorrect. I attempted to recover the password through email, but no verification or password recovery email was received. I have spent a significant amount of money on the site in the past year, but the funds were not refunded when I canceled my membership after finding a match. I restarted a new membership, which I believe should be permissible. However, I am hesitant to pay until I can ensure that there are no undesirable individuals on the site. I always scrutinize profiles before uploading a picture. It is frustrating to re-enter all the information and recreate a profile, especially after completing the verified human page. I hope the issue can be resolved promptly.

Hello, I am reaching out about my disappointing experience with your website. Shortly after signing up for a three-month subscription, I realized the site is overrun by scammers. I have received numerous messages from bots with suspicious content, directing me to external links. Despite reporting these incidents through the in-app complaints, there has been no action taken by your team. The fake accounts on your site are easily identifiable, often marked by a series of numbers and underscores in their username. It is disheartening that your platform, instead of being a safe space to connect with others, has become a playground for scammers looking to exploit users. I urge you to take better measures to ensure the safety and integrity of your site. I am deeply dissatisfied with my experience and am seeking a refund for my subscription fee, considering the lack of security and response to reported issues. I hold little hope of a meaningful response from you, but felt compelled to express my frustration with the current state of affairs on your platform. Thank you for your attention.

I believe my profile was reported because I chose not to prove my identity, even though I am genuine and the pictures I use are real. I am frustrated that I have to defend myself to someone who doubts me simply because I declined to chat with them. Before removing profiles, I suggest reaching out to the individual to hear their side of the story. I spent time filling out and personalizing my profile, and I would like it reinstated. I have not engaged in any behavior that warrants its removal. Instead, the other person, who was harassing me, should have their profile removed. I refrained from retaliating because it's just online interaction. Please enhance your system for handling these situations. I kindly request that my profile be restored.

I've been unable to access my POF account for about a week now. I usually log in twice a day without any issues. Last week, after successfully logging in once, I encountered difficulty accessing my account later in the day. Despite attempting to reset my password, the page kept refreshing to the login or sign-up screen. Additionally, I didn't receive any password reset emails after clicking on 'forgot password' multiple times. I've reviewed the reasons profiles may be deleted from the site in the help center, and I believe I haven't violated any of the guidelines. If my account was deleted, I would like to know the reasons behind it. However, if my account is still active, I'm concerned about why I can't log in.

Hello, I am Nicholas D Thelen, a member of this online community. Recently, an unfortunate incident transpired while I was composing a message for a lady's profile. As inspiration struck, I delved into writing about some pressing matters related to a court case I must address soon. Regrettably, my phone unexpectedly died before I could complete and send the message. I am reaching out to see if it's possible to recover the content. The incident occurred around 9:00 PM. While I don't recall many specifics about the woman, I remember she sought an educated Muslim partner. The message delved into important issues and discussions that align with my values and beliefs. Please retrieve the lost writing and send it to [redacted] Regards, Nicholas D Thelen PS: The writing revolves around standing up for beliefs, the human condition, and human rights, integral aspects that have shaped my life's purpose.

I have been a member of POF since last August. Recently, I have received messages from a user named Marcus (41) accusing me of violating the POF codes of conduct with my profile pictures. He has wrongfully deleted my positive and workout-related posts, claiming they violate the guidelines. I am frustrated as my posts are not inappropriate in any way; they are not violent, racist, or containing nudity. Meanwhile, I have noticed other profiles with offensive content that are not being targeted. I am feeling unfairly targeted by this user and request to speak with a manager to address this harassment. I have tried calling but the number seems non-functional. Please stop these wrongful actions on my account and contact me directly to resolve this issue promptly. Thank you.

Hello. I am currently experiencing difficulty accessing my POF account. Whenever I attempt to log in using the correct password, I am alerted that the password is incorrect. Subsequently, I opt to reset the password, providing my email address [redacted] Though it claims a reset email has been sent, I have not received one. This situation is disheartening because I value my privacy and creating a profile on this platform was a significant step for me. Not being able to access it is frustrating, especially since I may need to use it in the future. My account name is kyte007 with the password hawke007. I am based in Australia and would greatly appreciate assistance. Thank you. - Nadia

Subject: Urgent Account Security Issue I am writing to report a case of hacking on my POF account that occurred on 6/28/19. After being alerted by someone, I discovered that my account had been compromised. The username was altered to "FuckGirl2313" (despite me being male), and my photos were replaced as well. I managed to regain access and delete some content; however, some information remains undeletable. I urgently request the removal of the fraudulent "FuckGirl2313" account, along with any links to my actual profile. My email is [redacted], and my original username is NC_Coastal_Dad with a password I believe was "natemo10". Please acknowledge receipt of this message and prioritize the deletion of the fraudulent account. I also ask for assistance in restoring my original profile. Thank you for your prompt attention to this matter. Best regards, Troy M.

I recently connected with an individual who said they were in the military. I believed I had deleted my account, but instead, I began receiving more messages from it without being able to log back in. This situation is confusing to me. Could this person have hacked into my account? I have used POF without any problems in the past. Today I removed the email associated with the account due to unauthorized charges on my Google Play account. I want to access POF again as I am hoping to meet someone. I live alone, and this platform is my only way to connect. I am struggling to create a new account. I have not engaged in any inappropriate behavior. I value my integrity. I am reaching out for assistance to resolve this issue. The person's name was Austin Miller, claiming to be in Afghanistan. Ever since we talked, I have been experiencing these issues. I did not send money for the box he mentioned wanting to send home.

I requested to have "Plenty of Fish" delete "Maggie B from Henderson" from my account. It took "Plenty of Fish" at least 1 hour to delete "Maggie B (from Henderson)" from my account. In the meantime, I continued to chat with her and found out "Maggie B" was not fishing me. I thought her pics were not all truly her, but I believe I was wrong and believe she is whom she says she is. To resolve this issue, I would appreciate it if "Plenty of Fish" would unblock and undelete any further communication between "Maggie B" and me, and I would like to continue to communicate with "Maggie B from Henderson." Please put her back on my views (that I viewed her section of Plenty of Fish) on my account. Please let me know when you have received my message and what you are able to do. Thank you, Sharon

I had a POF date last night and received a call or text from someone at 4:00 am who accessed our texts, meetings, and my profile. They have changed my photos and password, and I'm concerned about my credit card information. I need urgent communication to address this issue and stop billing on my account. Please inform me about the credit card being billed so I can take action. Contact me at [redacted]. Thank you.

I'm receiving emails addressed to a woman (Maria4U) when I'm actually a man with the username (BilderJ). My profile used to show interests in men, but now it's displaying that I'm looking for a woman, and my gender is incorrectly set as female. I've been attempting to log in to correct this issue, but the website is not accepting my ID or password. I've tried resetting my password, but I still can't log in. It's frustrating to receive numerous messages meant for Maria4U. I would appreciate your assistance in fixing this problem or if not possible, please delete my account and provide a refund. This has been an extremely distressing experience since I only signed up yesterday.

I've noticed a decline in the quality of your services lately. The constant ads and fake profiles are frustrating. When I try to send messages, only short ones go through. It's disappointing that a popular dating website like yours is experiencing so many issues. I hope improvements can be made to enhance the user experience.