Plentyoffish Customer Service Issues

Hello! My name is Edward. I have attempted to register with POF at least 5 times in the last 5 days, but each time after registering, I cannot log in successfully. This situation is starting to frustrate me. I have heard great things about your site and really want to use it, but I am facing these difficulties. I have registered under usernames such as "fasted2004" and "SoulmateSeeker68" but cannot recall the others due to my current frustration. Could you please assist me in understanding why this is happening? Thank you.

I received an email on Monday, the 15th, stating that my password had been changed, which I did not initiate. Despite several attempts to contact POF, my query has not been addressed promptly. When using the "forgot password" link, I am not receiving the option to reset it. It is alarming that someone now has unauthorized access to my account, potentially even altering my linked email address and viewing my personal information and images. As a dating site, POF has a responsibility to safeguard user data and handle such issues swiftly. I request immediate resolution to this matter as I am deeply worried about the security of my account. I urgently need either cancellation of my account or access to modify the account details. Your prompt assistance on this issue would be greatly appreciated. Thank you, Emma

I keep receiving messages from catfish that I have reverse image searched and found out they are all fake. Someone suggested your website as an alternative to Tinder, but Tinder is far superior. It seems like you don't have control over your users as I encountered three fake profiles with the same photo that were eventually deleted. However, they resurfaced with different names. I've only been on the site for six days, but it feels like I've been dealing with deception for months. I have evidence through screenshots and reverse image searches. This experience has been unpleasant and deceptive. Please refund my eight-month subscription as I joined for genuine reasons, not to encounter such fraudulent behavior. Thank you.

I had a disturbing experience with a member from Plenty of Fish who drugged and assaulted me. I have evidence such as text messages and phone calls. I am currently part of a police investigation. However, I am unsure if the information on his profile or pictures are accurate as I was drugged during the incident due to my health condition. This individual preyed on me, and I fear he may harm others on your platform. I am willing to share all the details when contacted. In the event that the police reach out to you, could you assist by providing them with any relevant information to help identify him? I am seeking a restraining order and his arrest.

I engaged in a conversation with a user who convinced me to delete my account to exclusively communicate with him. After complying, I discovered he was a scammer seeking financial gain from women on the site through fraudulent activities. I am now unable to access my account using my previous credentials and need assistance to reinstate it. Additionally, I have noticed several men using military photos claiming to be abroad, but I suspect they are part of a group attempting to deceive women for illegal money laundering. I have details of their profiles and am willing to cooperate with you to remove these individuals from the platform. Please reach out to me as I'm eager to assist in clearing the site of such fraudulent users.

Hello, I wrote a lengthy letter to POF after receiving an email from them at [redacted] I am Michael, and I was hoping for a bit of generosity. I used to be a Cosmetic Surgical Dentist until my Disability due to severe diabetic Neuropathy. It has been a tough journey. I lost my wife in a car accident and had to sell my practice because of my health condition. Despite helping many people in need with free cosmetic work during my prime years, I now struggle financially on Disability. Loneliness has been hard to bear for over seven years. I'm reaching out to POF in America, hoping for a few days or even a week of free membership. Human touch and interaction are essential, especially given my circumstances. I appreciate your consideration. Thank you for reading this. My name is Michael. You can reach me at either [redacted] or [redacted]

I was engaged in a chat with a user on POF, named Kantotero123, and we seemed to be hitting it off. The site indicated she was interested in connecting and meeting up. We were exploring the new video chat feature and discussing how to use it until my last message was met with a notification that she had blocked me. I feel this might be a mistake since we were in the middle of our conversation. It feels abrupt, like being cut off mid-sentence during an in-person chat. I'm hoping the site administrators can reach out to her and clarify that it was unintentional. My username on the site is goviking1998. You can verify this on your end. The conversation was going smoothly, so being blocked doesn't quite add up. I have never encountered this issue on any other dating platform. Please keep me informed of any updates. Thank you.

I had a frustrating experience trying to set up a new account after deleting my old one, Suzanne8282. Today on 4/21/[redacted], I created an account under the name Victoria8282. After receiving an email from Mark confirming my registration was successful, I logged in, downloaded a picture, adjusted my mail settings, and updated my profile. However, I encountered an issue where my account froze. When I tried to log back in, I received an error message indicating problems with my username and email being incorrect. I followed all the guidelines, but the same issue persisted when I tried to create a new account under Suzanne7071. Could it be due to having too many accounts? Please assist me in either recovering my Suzanne7071 account or resolving the issue so I can successfully create a new account. You can reach me at [redacted] Thank you, Suzanne Westbrook.

This morning, I received an email regarding a change to my username at 5:23 Central Standard Time. I did not make this change and couldn't access my account with my usual details. I attempted to reset my password three times with no success. It seems my Plenty of Fish account has been compromised. I am eager to resolve this issue promptly. Thank you, Tommie E.

I was charged $16.90 and $79.92 by Plenty of Fish on April 15, [redacted], even though I signed up for a $9.99 charge for 8 months. Despite my attempts to address this through multiple messages, I have not received a response. I requested to switch to the 2-month plan and receive a refund for the overcharge, but have not heard back. If my account is not credited, I will cancel my subscription. It has been frustrating not being able to speak to anyone directly, and I now realize POF's reputation is not great. I hope this issue gets resolved soon, or I will share my experience on social media platforms like Facebook and Instagram.

I recently re-activated my POF account and encountered some issues. After blocking a scammer and confronting another user, I suddenly found myself unable to contact anyone on the platform. When I tried to log back in, I discovered that my account had been blocked with a message stating "user no longer available." Despite multiple attempts to re-register, I have been unsuccessful. I feel unfairly targeted by a scammer and wrongly accused. My username is Cherelee1957, and my email is as follows. I am unsure of the specific user who may have reported me, but suspect it was the individual I blocked or due to using a harsh word. I am puzzled as to why I was banned, as I was simply engaging in conversation. I hope to receive assistance soon to resolve this matter. Thank you for your help.

To Whom It May Concern, I used to be an active POF user until my phone was stolen, and my account got hacked. It seems the account was deleted by the person who took my phone sometime last week. I had gone on three dates with another member, "CabSav1969," who has since been stalking and harassing me. This situation has left me quite shaken. Although I can't confirm if he was the one who stole my phone and deleted my account, I had just upgraded my membership on 7/04/[redacted] (two weeks ago) and I hope you can restore it for me. Considering his behavior, I might need to involve the police, but I'm hesitant as I feel he's been following and stalking me. I would greatly appreciate it if you could reinstate my profile and paid membership. My user Name is: Synergy2Unite Email Address: [redacted] Thank you in advance for your assistance, Karen

My name is Mohamad Jaafar. I recently logged into my account and noticed an unauthorized charge of £38.70 on 23/04/[redacted] with reference number [redacted]. I have not used the site in over three months and did not authorize this payment. I did not see a small box to tick during my initial payment. I am shocked and disappointed by this situation, and I will not be returning to this site. I request the immediate deletion of my account. The customer service has been unhelpful, and I demand a refund of £38.70 through PayPal. This experience has been very unpleasant for me.

I believe my account was deleted this morning since I couldn't log in. I didn't receive any email or notification about it. I researched online and found potential reasons for the deletion. One reason might be a picture I posted at the beach that could have been misunderstood as inappropriate. Another reason could be that some of my initial messages seemed automated. Besides these reasons, I couldn't find any other potential causes for the account deletion. I understand if my actions led to this outcome, but I wish there was at least a notification informing me about the deletion. I created the account yesterday and didn't face any issues until this morning. I acknowledge that the deletion could have been a result of my actions or a misunderstanding by the system. Thank you for your assistance. My username was BenOrtega.

After installing Plenty of Fish from Google Play and encountering multiple bad experiences, I tried to delete my profile and any associated data. Despite unsubscribing from emails on the site and deleting the app, I am still receiving notifications about new responses and likes. This persistent contact is concerning as I have had unsettling encounters with individuals from the app. It is distressing that my attempts to remove myself from the platform have been ineffective. The continued emails make me feel unsafe and I demand immediate resolution to end this unwanted communication.

When I set up my POF profile, I used a different email address that I no longer have access to. I forgot my password and can't access the old email anymore. I need assistance in either updating my profile with my new email or deleting the account. The previous email was [redacted], and my POF username is chocolateanddark. Thank you for your help.

I want to express my frustration about encountering numerous fake women scammers on the site recently. It has been a recurring issue, and I am fed up with being scammed constantly. I urge the website to enhance its security protocols by thoroughly verifying the identity of every user to thwart the prevalence of catfishing. It is disheartening to see individuals misusing the platform for pornographic purposes rather than seeking genuine relationships. I emphasize the urgency of upgrading the security measures promptly to address these concerns effectively.

I have a profile on POF and was messaging a guy. I shared my email with him for online communication, but then he sent me a suspicious link claiming my profile was stolen. After clicking on it, I couldn't log back into POF using my usual password. Despite trying to reset it, I didn't receive any email from them. Now, I can't access my account to delete it. I'm frustrated and looking for help to resolve this issue. Elaine, Username: UTLady50

I had an account under the name HUGHJEREKSHUN from December [redacted] to February [redacted]. I faced challenges during that time and requested its deletion. However, I recently found it while using the search feature but was unable to log in. Subsequently, I created a new account, 0119swm1b, and received a confirmation email from Mark indicating successful registration. When entering my profile information, the site repeatedly flagged my mobile number as invalid. Could this be due to my previous account (HUGHJEREKSHUN) sharing the same mobile number? How can I regain access? I possess a confirmation email from Mark verifying my successful registration. Apart from my email address: [redacted], what additional details are required to access my profile? I have attempted my password in various ways without success. This led me to request a password reset yesterday. Thank you for your assistance. Sincerely, Russ C.

I go by the username marcusinottawa2019. I engage with over 50 individuals daily. It's noticeable that most women prefer to block messages rather than ignore or politely decline. When I decline a woman courteously, I immediately get blocked because they cannot handle rejection. Upon reviewing your FAQ, I discovered that users are AUTO DELETED if they are blocked by women? This policy is unreasonable! I have not violated any rules and have had numerous pleasant interactions on the site. I have even reported over 40 spam bots that your platform failed to identify. It's extremely unjust that my account be deleted, requiring me to re-register and lose ALL my conversations simply because a few impolite women decided to block me. Kindly reconsider this unfair policy and reinstate my account.