Plentyoffish Customer Service Issues

I recently signed up for a POF membership to find a suitable companion. My user name was FromDubai. Due to safety concerns, I have since deleted my account. I was disappointed to discover that another member, Daviddoo, who claimed to be single, is actually married. During our email exchanges, he presented himself as a decent gentleman named David and provided me with his phone number: [redacted]. He suggested meeting for coffee, but when I called him, he admitted he was married and looking for something casual. This behavior goes against POF's guidelines. Peggy Williams

Hello, I am having trouble logging into my Art4ever1 account and resetting my password. Despite following the help center's instructions, I am still unable to access my profile. It appears that my account is still active as people are sending me emails through the app. I am concerned about my photos and profile being on the website without my control. Please address this issue promptly so I can regain access and manage my account. Thank you for your assistance.

Hello, I am experiencing difficulty accessing my Art4ever account. Despite following the recommended steps from the help center, including attempting to reset my password, I have not received the password retrieval link. I am worried about my photos and profile being visible on the website without my control. The app shows that people are still trying to contact me, but I cannot log in to manage my profile. I would appreciate a prompt resolution to this issue. Thank you for your assistance. - Art4ever1

I came across a profile on Plenty of Fish from someone claiming to be a military man named babyfaceditalian62. Their profile seemed genuine, but when we started texting, they signed off as Lucas with a completely different writing style that made me suspicious. I believe this person may have stolen an innocent man's profile. I use the name Dottieswiss on the site and if you could pass along the message to the real owner of the profile, Newton, I would appreciate it. It's important to look into this to prevent others from being scammed. The scammer provided the phone number [redacted]. Please investigate this further. My email is [redacted] Thank you for your attention to this matter.

I have been unable to access my account for over a year, possibly closer to two. I suspect it may have been hacked as I recall a conversation with someone at POF about this. Unfortunately, they did not provide any assistance in recovering or securing my account. Each time I try to log in or reset my password, I do not receive any emails. When attempting to create a new profile, any username I enter is rejected as already taken, even seemingly random combinations. My main concerns are: 1) Why am I facing issues that feel targeted or discriminatory? 2) My email has never had any problems except with POF. 3) Past emails to POF have gone unanswered, leaving me frustrated. 4) I have considered upgrading to a paid membership, but how can I if my concerns are not addressed? I am seeking urgent assistance. Please reach out to me at [redacted] or [redacted]. I reside in Maryland.

I have been using POF for a while now, but today I couldn't log in. It said my email was changed this morning, which wasn't done by me. I received around 70 messages within 30 minutes, and it seems like the person who accessed my account engaged in conversations. I am unable to access the messages as the account seems to be hacked. This situation is very concerning, especially with my children at home. My username is trudiedee. I have tried creating a new account to find the hacker, but without the ability to search by username, it has become a challenging task. I am puzzled as to how my email was changed without my knowledge, and I am worried about our safety. I hope you can help me resolve this issue and shut down the unauthorized access. Thank you for your assistance. Regards, Trudie.

I encountered an issue with my account where I couldn't log in suddenly. Despite multiple attempts to reset my password, I didn't receive any emails. Concerned about a possible hack, I created a new account. Upon informing support about my profile editing troubles and hack concerns, I was unexpectedly logged out again. Despite receiving a successful registration email at 2:45am UK time, I can't access my account at 4am. Repeated email attempts for password resets yield no results. The rapid hacking of my new account within 2 hours seems implausible. I am unable to delete my account without access and find the situation distressing. Contacting support is challenging, especially from the UK. I urgently seek direct assistance regarding this distressing issue. - L.

I decided to switch back to your basic service from the upgraded one, but I couldn't find how to do it on the website. Despite not choosing to extend my upgrade, I was still billed for it, which was confusing. I attempted to find answers on the website to no avail, leading me to delete my account to avoid being charged incorrectly. Unlike your competitors, canceling the upgraded service wasn't clear on your site. I have two requests: 1. Reactivate my account but switch me only to the basic service without any future charges for the upgrade. 2. Please refund the $40 charge from January 13. Sincerely, S.W.

Someone has stolen my identity on Plenty of Fish. I keep receiving messages from women who are interacting with a profile that has my pictures but someone else's information - a man who appears to be around 60. Despite trying to recover my login with my usual password and email, I cannot access my account as it now says my password is incorrect. My name is T. Walker, and my usual password is tw4 [redacted], and my email is tMichaelWalker at gmail (Michael spelled M I C H E A L). This situation is frustrating, and I am requesting assistance in resolving it as soon as possible. Thank you.

I am experiencing issues with my account being repeatedly blocked without clear reasons. Despite following all guidelines, I have been unable to maintain a profile on the platform. This situation is frustrating as I have used the service before without any problems. My previous account was registered under the username blondestuff and linked to [redacted], while my recent account is blondie228 associated with [redacted] I seek assistance in restoring my account access or understanding the cause of these blocks.

I'd like to update my primary contact email to [redacted] instead of [redacted] as I check it more frequently. It seems there's been a mix-up or potential hacking incident with my profile, Cool Interior. I've had this account for over 10 years, but as of a couple of days ago, someone else's information is showing up. Although I managed to change my password, all my previous content is missing. I'm a paid member and would like to restore my profile with my correct name and ensure all my favorites are intact. Can you please assist in resolving this issue and clarify if it was a technical error or a hacking incident? I'm based in West Hills, CA, not Bartlesville, Oklahoma. Thank you.

There seems to be an overwhelming number of fake accounts and individuals attempting to sell, deceive, or engage in fraudulent activities on the platform. Almost eight out of ten accounts are falling into these categories, which is unacceptable. It appears that the current security measures or monitoring systems are not effectively addressing this issue. It is blatant when scammers even provide links to external websites in their profiles. It is concerning that they are not even attempting to conceal their intentions. What measures are being taken to combat this situation? It is disheartening that paying for services does not seem to improve the quality of genuine users on the platform. With around 90% of accounts being fake or solely interested in monetary gain or boosting social media metrics, many users are at risk of being defrauded. Action needs to be taken promptly to prevent further financial losses and scams. The prevalence of these fraudulent accounts raises doubts about the platform's integrity and credibility.

There are numerous fake accounts and bots on POF. To enhance security and verify new users, a potential solution could be implementing a verification process requiring users to upload a photo followed by a brief video of themselves performing random actions for 5 seconds to confirm it's not a pre-recorded video. Using facial recognition technology for account verification could be helpful. While there may be a cost associated with this verification process, transparency about the fee is essential. Users willing to verify their legitimacy would likely be open to paying a reasonable fee upfront rather than encountering hidden costs later on. This approach could help alleviate frustrations some female users face with a lack of matches and male users encountering solicitations on the platform.

Hello, my name is Timothy Bates. I am submitting this support ticket regarding discrepancies with my accounts linked to my email address. I am confused as every time I create an account, after a few hours of interacting with others, I am unable to sign in. Despite trying to reset my password, I never receive the email and my account gets deleted. I have to start over each time. I want to know why my account keeps getting deleted without any wrongdoing. I am respectful and my content is appropriate. Can you please assist me in understanding why this keeps happening? Thank you.

I want to report a scammer with the username heartwitlove. He is involved in romantic scams and has been targeting people. I have blocked him, but he continues to target others. His email address is [redacted], and he has used stolen photos from a Facebook user named Brett Simmons or SIMM. He speaks with an accent that sounds Jamaican or African. During our conversations, I noticed red flags when he started asking about financial matters, confirming my suspicions of his intentions. He has scammed other women, including one who lost $28,[redacted]. He claimed to be on an oil rig until February 28th. I found information online linking him to scams involving oil rigs. I urge the site to remove heartwitlove to protect other users from falling victim to his schemes.

I am experiencing difficulties accessing my profile on your website, despite being a long-time member. It seems to have been hacked or blocked without reason multiple times. I am also unable to create a new profile, and the lack of a customer service phone number or email for assistance is frustrating. The provided help questions do not address my issues, and I am concerned about the privacy of my information and pictures. I request that my profile be reinstated promptly or an explanation provided for the block. It is crucial to address these security concerns and make support contact information readily available for users. I have tried various login methods to no avail. My subscriber name is leora915, and my outdated email [redacted] needs to be updated as I no longer have access to it. I urge you to rectify this situation promptly to avoid further escalation.

Hello, my name is Christopher Shaw. I'm reaching out regarding my account on POF. Some time ago, I was unexpectedly removed from the platform without an explanation. Since then, I've attempted to rejoin POF without success. I understand that POF is not obligated to disclose the reasons for my removal; however, I remain unaware of the cause. I've formed connections with several individuals on POF, some of whom I am still in contact with. I kindly request that you reconsider my account status. Due to a disability that limits my ability to socialize outside frequently, POF has been a valuable platform for me. While I am registered on other sites, they do not have as diverse a membership base, and the opportunities to connect with new people are limited. I hope for your understanding of my circumstances and for the opportunity to reengage with POF. Thank you, C.Shaw.

I have recently deleted my POF account and am concerned that my personal details are still visible online via Google search results. Searching for my old username "JZP41 POF" on Google shows six images of me and my details are still accessible. The images include me in a grey top, a black jacket, a red t-shirt, lying on a bed, sitting on a sofa with a pout, and also include other peoples' photos with my information. It appears that there may be fake profiles pretending to be me as well. I request assistance in having Google remove these images and information as it is a result of POF's oversight following the deletion of my account.

I deactivated my account on POF to delete it, but now I'm concerned. When I search my old username "JZP41" with "POF" on Google, eight photos with my personal information show up in the results. I've already reached out to the police, who advised me to contact both Google and POF. There are also other individuals in the images posing as me with my details displayed next to them, likely using my information to create fake POF accounts. All eight photos I mentioned appear in the search results, including ones where I'm wearing a gray top, a red t-shirt, a black jacket, and sitting on a sofa, along with a playful one sticking out my tongue. I'm urgently requesting the removal of all eight photos featuring me and my personal information from Google search results. This situation is unsettling.

Around February 23, [redacted], I noticed multiple activities on my account that seemed unusual. Someone had accessed my account and was interacting with others. Upon checking closely, I found out that my account had been compromised. My photos were replaced with images that were not of me. I immediately changed my password and logged out of my POF account. Today, on February 25, [redacted], I tried to log in with the new password but failed. I then attempted to reset the password, but the reset email did not arrive in my Yahoo account despite trying three times. It seems the hacker may have altered the email address associated with my account. I would appreciate your assistance in resolving this issue.