Playstation Customer Service Issues

My account was suspended for 2 months, and I would like to request a reduction of the suspension period to 1 week at the most. We were exchanging pictures among friends when one of them reported all of us, including me, even though they were involved. I was the only one suspended. During the summer, I broke my leg when a fan in my room fell on it due to loose wires. The fan was on high speed, causing the wires to break, and it fell on my leg while spinning. Currently, my PlayStation is my only source of entertainment for the summer. I have never been banned or suspended before, and it is frustrating that someone who also participated in the same activity did not receive any suspension. Email: [redacted]

I purchased the Shadowbringers DLC for Final Fantasy: A Realm Reborn but mistakenly installed it before the base game. When trying to buy the base game on the PSN store, I received an error message stating that I already own the game. Frustrated, I created a new account, purchased the FFXIV Complete Edition for $60, but didn't receive the game. Dealing with Square Support hasn't been helpful, and I'm now $[redacted] down without being able to play the games I bought.

While playing NBA 2K19, I faced an older player who displayed toxic behavior after losing to me and my friends. He threatened to hack one of us and unfortunately followed through. Later, I switched to Call of Duty Black Ops 3 and watched YouTube videos before sleeping. When I woke up, I found myself signed out of my PS4 account due to a possible Wi-Fi issue. Despite entering my password correctly, I couldn't regain access as it had been changed. I attempted various passwords and restarted my console without success. Given that my account was previously hacked, I suspect it happened again. It seems someone used my account to play games while appearing offline. I seek assistance in reclaiming my account and enabling two-step verification to prevent future breaches.

I suspect my account was compromised, and I am in desperate need of assistance. Several years ago, I transferred my PS3 account to an old friend's PS4. Now, it seems he has gained unauthorized access to both my email and PlayStation account. My PlayStation email is [redacted], my alternate email is [redacted], and I have a separate email address as well. It appears this individual may have exploited my PS3 account being linked to my PS4. When I tried to access my old account, named Fliipxsavagex3, I realized it was not integrated into my PS4. Strangely, an account resembling mine was added to my personal email. This person seems to have enough information to reset my passwords as they know my email username and birthdate. Despite changing my password recently, they still gain access periodically through a fake email. I am concerned about their ability to exploit my personal information. I have reached out for assistance since 6:00 A.M. and have screenshots of my recent password changes. I am eager to enhance the security of my account, ensure no one can misuse my personal data for password resets, and investigate any unauthorized activity.

Hello, I encountered an issue with an Instagram user named ikonikservice246 who claimed I won an ikonik skin in Fortnite. I provided my PSN email and password as requested to receive the skin. However, my PSN email was suddenly changed, locking me out of my account and preventing me from accessing my saved games. The Instagram user took my login details and altered them. Although he can now access my Fortnite account, I proactively changed the email and password linked to it. As a result, I cannot link my Fortnite account to another PSN account due to previous unlinking restrictions. To safeguard my Fortnite account, I unlinked it from the compromised PSN account. I seek assistance in regaining access to my hacked account to resume playing my saved games and re-link my Fortnite account. Thank you for any help provided. The original PSN email provided was [redacted], which is now inaccessible. My PSN online ID is YoUsSriForTniTe and the Fortnite Epic Games email is [redacted]

I received an email on June 30th regarding a security issue with my son's PlayStation account. Multiple unauthorized charges were made on our credit card and have been resolved. However, we are unable to access my son's account, as the login credentials have been changed without our knowledge. My son, with the username [redacted] and password Currym34, is eager to play online with his friends, but the current credentials are not working. We have been away for the past two weeks and are seeking assistance to regain access to his account without creating a new one, as he has saved games associated with it. Thank you.

I purchased a PS4 DualShock 4 controller about 3 or maybe 4 months ago. Today, when I plugged it in to charge, it took much longer than usual. After unplugging it, the charge status showed a question mark. I attempted to reset the controller, but that did not resolve the issue. Upon plugging it back in, the controller now indicates it's charging even when disconnected from the PS4. I have taken good care of the controller, and it's disappointing that it's malfunctioning after such a short time. I understand these things can happen, but for a $60 controller, I expected better durability.

Upon returning from our vacation, my family and I discovered our home had been vandalized and robbed. Assessing the stolen items and their value has been a daunting task, leaving me concerned that we may have missed some important belongings. Given the circumstances, as we shut down our accounts, I fear that certain purchases on my PlayStation account may have been inadvertently affected. My autistic child has an extensive history on his PlayStation profile, which spans back over 15 years. While I am unsure of the exact charges on my account, I am willing to settle any pending fees to avoid being banned from the platform. Despite the financial strain we are under due to the recent events, I am hopeful for some leniency in addressing this matter. Your understanding and assistance in this difficult time would be greatly appreciated.

I am quite frustrated as I have been unable to locate a contact number for your service at the moment. I made a call just over a week ago regarding being charged twice for a single payment for a Skyrim purchase. Initially, my card was declined, so I used my partner's card, which went through. On reviewing my bank statement, I discovered that I had been charged twice, resulting in an overdraft of six dollars due to the second unauthorized payment. Even after providing screenshots of my bank statement showing the dates and duplicate charges, I have not received any response.

Hello, I am Sanjit Singh Sidhu, and I need assistance with my PSN account, which was stolen. On July 24th at 3 PM, my PSN password and associated email ID were changed without my authorization by someone who gained access to my gmail account. I have already updated my gmail password. I am seeking help to regain access to my PSN ID. Username: sanjit14511 Former email (prior to theft): [redacted] Previous password: Universal1! (uncertain) I only had one PSN friend named “kaylee”. I have provided pictures of my original PS4 pro, where my PSN ID was initially used. The serial number for my original PS4 is MC[redacted]91. My PSN account had a balance of $[redacted]-$[redacted], and my recent purchase was the “Death Stranding Deluxe Edition” approximately 60 days ago. I also bought the Watch Dogs game collection around 5-6 months ago, and the Spider-Man game around July [redacted]. Additionally, I purchased the Batman Arkham games collection about 6 months ago during a Christmas sale. My payment methods included a card ending in [redacted] and a PayPal account associated with [redacted] The account was initially created in Massachusetts, USA, but I have been using it in India since September [redacted]. Despite that, all transactions were still in dollars. For further assistance, please contact me to help recover my account. Thank you.

I recently noticed unauthorized charges on my account from PlayStation. Despite never making a purchase, they've been deducting £12.99 monthly since April 15th, [redacted], without my knowledge. I am a registered disabled individual, and this unwarranted deduction has caused financial strain. The issue stems from an ongoing £6.99 monthly payment for online play, which PlayStation manipulated to charge me more without consent. This is unacceptable and unjust, especially considering my disability. I've entrusted someone I can rely on to address this issue and have stopped further deductions. It's troubling how PlayStation can get away with such fraudulent activities when I, as an individual, would face serious repercussions for similar behavior.

Hello, I'm Avraham G. and I'm reaching out for assistance. Recently, on July 7th at 17:17, I changed my PlayStation ID from Ibrahim Gavrilov to Shaltrix23. The reason for this change was because I was preparing to sell my PlayStation 4 along with about 15 games I had purchased from the PlayStation store. However, after the sale, I noticed that the person I sold the console to made three game purchases using my Visa credit card. Thankfully, I still had access to the email address and password associated with the account, so I immediately logged in and changed the password. I need help resolving this unauthorized transaction, as the person made a purchase totaling [redacted] ILS. I received an email notification confirming the wallet recharge with the fraudulent transaction details. I kindly request your assistance in resolving this issue promptly. Thank you for your help.

Hello, My 10-year-old son inadvertently subscribed to something on his PS4, leading to a monthly charge of £12.99 on my bank statement. Despite his good intentions, he doesn't know the nature of this subscription, and it seems to have been ongoing for a while. I haven't encountered this issue before, as he usually seeks my permission before making any purchases. As a single mother working diligently to make ends meet, I cannot afford this additional expense without knowing what it entails. I've made attempts to resolve this with the bank without success. Therefore, I am kindly requesting your assistance in cancelling this subscription and arranging for a refund. While I've attempted to navigate the PS4 settings to address this, my limited familiarity with the platform has been a hindrance. Your help in this matter would be greatly appreciated. Thank you for your understanding. Warm regards, Laura B.

About 8 months ago, I came across a YouTube video from a famous person detailing a glitch involving duplicating PSN voucher codes. Intrigued, a friend and I tested it out by purchasing a $5 voucher. Surprisingly, the glitch worked, but we only tried it once out of curiosity. Unfortunately, I later found my account banned with error code WS-[redacted]-7 due to violating PlayStation's terms. Despite others being unbanned, I remain locked out. I've been checking monthly without success. If anyone knows how I can recover my account, please advise. I promise not to attempt any glitches again. Thank you for your assistance.

Yesterday, I made a mistake by insulting a stranger on PS4, whose username is Goa_Deadshot. He seemed to have reported me, resulting in a warning from the PS Network. I now realize that such behavior impacts others' gaming experience negatively. However, I find it unfair that although I faced consequences for my actions, the user Goa_Deadshot continues to spam me with 38 Fortnite prop hunt invites within a minute, even after blocking him. I believe some action should be taken against his account as well, as this behavior disrupts my gameplay.

During my 7 months of incarceration from January 14th, [redacted], to July 5th, [redacted], there have been unauthorized PlayStation charges totaling almost $[redacted] on my bank statement. I am allocated $60 a month for my 12-year-old son, utilizing my social security funds. This expenditure is highly suspicious as it exceeds the agreed-upon amount. Recently, my card was deactivated due to a $5 online transaction, highlighting the inconsistency in monitoring account activities. I have provided my name, Abigail Booth, and my son's name, Joshuah Gilstrap, to the bank. Despite contacting PlayStation, the representative was unhelpful, leaving me frustrated. It would be appreciated if someone from the bank could reach out to me regarding this matter.

I am experiencing difficulty accessing the games I purchased on my PS4 after deleting my Canadian user account. I decided to delete the account due to no longer residing in Canada. Upon attempting to log in, the system requires a security code sent to my Canadian phone number, which I no longer possess. Unfortunately, I did not set up a Backup code, leaving me unable to proceed. I seek assistance in resolving this issue as I cannot access games purchased in Canada. Affected account: [redacted] Name: Sathyajith H V Current Phone Number: +91-[redacted] Date of Birth: 24/07/[redacted] Games inaccessible: - Uncharted: The Nathan Drake Collection - Uncharted 4: A Thief's End Thank you.

I accidentally deleted my Canadian user account in my PSN linked to - *****@***.com, and now I can't access the games I bought on that account. When I try to log in, it asks for a security code due to two-step verification, but it sends the code to my old Canadian phone number. I also don't have a Backup code set up. I'm stuck and unable to access my purchased games like Uncharted - The Nathan Drake Collection and Uncharted * - A Thief's End. Please assist me in resolving this issue. Here are my details: Affected account: *****@***.com Name: Sathyajith H V Current Phone Number: ***-*********** Date of Birth: ***********

My brother and I have been playing Minecraft and building a world for the past couple of weeks. Today, we experienced a power outage while playing on our PS4, causing the world to become corrupted and prompting us to delete it. Despite attempts to retrieve the saved data from account management, we were unable to recover our world. We understand it may seem trivial, but we have put a lot of effort into this world and even created videos about it. My brother's account name is SweatMG. We would greatly appreciate any assistance from the PlayStation team in restoring our lost world. Thank you for your attention to this matter, and we hope for a prompt resolution.

Yesterday, I was playing games with my cousin around 1 or 2 AM when a friend of mine, with the PlayStation ID DonTortelli, joined us for a battle royale game. During the game, I ended up eliminating him, which made him upset and led to him insulting me and disrupting my gameplay. Despite my attempts to communicate with him via text, the situation escalated when he involved another friend, M-Windebank, who threatened and harassed me along with DonTortelli. Feeling overwhelmed, I eventually had to log off around 3:15 in the morning. The next day, upon trying to log in to PlayStation Network, I found out that my account had been temporarily banned for allegedly violating the terms of service due to being wrongfully reported by the individuals mentioned above. I believe the fair resolution would be to lift the ban on my account, considering the circumstances. My PlayStation ID is Elijah__Yt. Thank you for your attention and have a great day.