Playstation Customer Service Issues

My PlayStation 4 account under the name o_Weezy was hacked a few years back, around [redacted] or [redacted], I think. I recently retrieved my account email and password. However, upon logging in, I encountered a 2-factor authentication screen, something I never set up on my o_Weezy account. Is there a way to remove the 2FA from my account?

While I had to stay home for a week due to Covid, my younger sibling played on my Dead by Daylight account without permission. Unfortunately, he violated the terms of service by sending inappropriate messages in the game. I take full responsibility for this and will ensure it doesn't occur again by securing my account with a password. I am interested in appealing this ban. My account username is Legendjackers.

I redeemed a voucher for the BF [redacted] Ultimate Edition but didn't download it immediately. I received confirmation of redemption, and it's shown in my transaction history. However, when I try to purchase the game bundle, it shows an error message stating I already own a conflicting product, the "BF [redacted] ULTIMATE UPGRADE TRACKER." This is for my boyfriend, and I'm concerned I may have wasted $70. Can someone please assist me with this issue?

Hello, my name is Pavol (Paul) and I am from Slovakia. I am currently facing issues with signing into my account. My password is not working, and when I attempt to reset it, I do not receive an email. Previously, I successfully changed my forgotten password, but now, despite checking my Gmail settings and spam folder, I am not receiving the reset email. I have purchased numerous games from the PlayStation store but cannot access them without logging in. My email ID is [redacted] I would greatly appreciate any assistance you can provide. Thank you.

During the Covid pandemic, my account was suspended after my bank blocked my card due to insufficient funds, causing my monthly PS4 Plus charges to be canceled and resulting in a ban on my account. I am struggling financially as I recently had a baby and need to prioritize their well-being over repaying the debt. Unfortunately, being unemployed due to Covid has made it difficult for me to make payments. I would appreciate any assistance in reinstating my account. Thank you.

My email is [redacted] Unfortunately, my ID and credit cards are missing, and my email has been hacked, preventing me from accessing it or changing the password. I request the immediate suspension of the [redacted] account due to multiple police reports involving identity theft. The individuals I suspect are Bailey Chase, Jose Zamora Sr, and Lidia Alejandre. Kindly contact me via PlayStation using that email to facilitate changing the account email. Your prompt assistance in resolving this matter is greatly appreciated.

A few days ago, my PlayStation account was hacked. I discovered fraudulent transactions in my bank account and noticed that my sign-in ID was changed, leaving me unable to access my own account. I have been attempting to address this issue, but it seems that few are aware of whether it can be resolved. Currently, I am unable to play any of the games I bought on the PlayStation store. I am eager to learn how I can regain control of my account.

I noticed an unauthorized charge of £19.99 on my bank account from the PlayStation Network. I did not make any purchases or have active subscriptions aside from my yearly one, which isn't due for renewal yet. Despite checking my PlayStation account multiple times, I could not find any record of the transaction. Concerned that it might be a scam or lead to further unauthorized charges, I promptly contacted my bank. They assured me and canceled my card for security reasons.

I recently purchased a Playstation 5 but encountered issues with signing into the Playstation Network. A message indicated that the services for the PS5 were suspended. Despite following all guidelines, I have been unable to resolve this matter. After speaking with a live agent (case #[redacted]0) and attempting a reset, the issue persists. I have not had success in resolving this through chat support. I hope for a solution to unban either the PS5 or my account, as I realize now that buying a console from a third party may cause complications. I appreciate your assistance in addressing this issue promptly and look forward to enjoying my Playstation experience. Thank you for your customer service.

Hello, my name is Dylan. I have been using my PS4 account for a long time, but recently I have been unable to sign in. I attempted various emails and passwords until I recognized that a specific Gmail account is linked to my account. Unfortunately, I deleted that Gmail without updating it on my PS4 account. I believe I am in a tough spot because I have exhausted all possible solutions. I have invested years of saved progress and money into that PS4 account and I am determined not to lose it. Any assistance you can provide would be greatly appreciated. Thank you.

I purchased my PS4 early in [redacted]. When I needed customer support due to a controller issue in November, I encountered difficulties reaching assistance, being bounced between the phone line and online support. Unfortunately, no one was able to resolve the problem, and now that my warranty has expired, I'm left with a malfunctioning controller. I am frustrated with the lack of support, especially during the challenges brought on by the pandemic. Despite being a loyal customer since the PS1 days, I am reconsidering future purchases from Sony and PlayStation unless this issue is addressed promptly and effectively.

My PlayStation account was hacked, but I have recovered and secured it. Upon checking my account, I noticed that $[redacted] was missing from my debit card, which was not done by me. I immediately contacted my bank to cancel the unauthorized transactions, as $[redacted] is my rent money. I have reached out multiple times to PlayStation, and they insist that I need to pay the balance to regain access to my account. However, I did not make those game purchases totaling $[redacted]. Resolving this discrepancy is crucial for me.

I am having an issue with linking my card. It won't let me link it to my account or make purchases even though there is money on the card. I discovered that my card is registered in Serbia, as I am from there, but my account is set to the United Kingdom where there is no option to select Serbia as the region. This is causing issues with using or linking my card. Can this be resolved? Thanks.

Dear PlayStation, I was banned without any clear reason. I had logged off my account due to upcoming school commitments, but when I returned after a few months, I couldn't access my account. The password I had been using was not working, even though I didn't change it. I hope for your assistance in unbanning me or helping me regain access to my account. Thank you for taking the time to read this and I apologize for any inconvenience caused.

I have a PlayStation account under the username JJ-Doom90. I got banned due to a purchase reversal caused by a hack on my card. An unauthorized purchase was made on a different PS4, and my aunt, noticing this, requested a reversal for that specific purchase. However, instead of reversing that one transaction, they reversed all of them, which led to my account being banned. I'm kindly asking for assistance in unbanning my account or any guidance on how I can regain access. I would be grateful for any help provided. Thank you.

While playing Fortnite battle royale solos, I encountered a frustrating situation. A player shot at me with a sniper, but it didn't seem to make contact yet the game registered it as a hit. When I retaliated with a rifle headshot that should have been fatal, the game didn't register it. Subsequently, the opponent's AR shot, which missed me, was counted as a hit and resulted in my demise. I have recorded footage of this incident. I kindly request that Epic Games rectify these issues in the game and consider compensating me with either v-bucks or an in-game item.

I am hoping to regain access to my PS4 account before Christmas this year. While playing, I received text messages of someone being bullied for their gameplay skills. I decided to confront the bullies, which unfortunately led to me also being banned. It was a misunderstanding, and I have learned from the experience. Being banned on Christmas would be disappointing. I am eager to rectify the situation and continue enjoying my gaming experience.

Hello, 9 months ago, I purchased a PSN account. I recall connecting the account to one of my emails and phone numbers. 2 days ago, a power issue caused my Playstation to reset. I attempted to log in with all my accounts but none were successful. I have been struggling to regain access to the account. I have evidence to prove my ownership, such as screenshots of the 2FA SMS, the account ID, online ID, and various account pictures. The account is already tied to my phone number, but I am having trouble identifying the correct email. Please assist me in resolving this matter.

On 24/12/[redacted], while playing on my account, I joined a group with different people and asked if anyone wanted to play with me. Sadly, no one responded. I thought it was okay, but then a person started insulting me, my mother, my race, and where I live. I found this behavior unacceptable. I warned them that I would report them, but they continued and threatened to have my account banned the next day. Now, I have been banned unfairly. Please consider shortening or removing the ban since I did nothing wrong and was the victim in this situation.

Hello, approximately two years ago, I lost access to an account that I would like to recover. Unfortunately, when I reset my PS4, the account associated with it was deleted. I had forgotten both the email address and password linked to the account, leaving me unable to retrieve it until I found your contact information. The account in question is named (mursalthesnake98). I have invested money into games on this account and would greatly appreciate it if you could assist me in recovering it. The two most recent games played on the account were Fortnite and FIFA 19. I look forward to your help in recovering this account and eagerly await your response.