Playstation Customer Service Issues

I created a Sony Playstation Account on my PS Vita around 6-7 years ago. Recently, when I tried to log back in, I discovered that my account had been banned for allegedly violating the PlayStation Network Terms of Service and User Agreement. I am unsure of the exact reason for this ban as I do not recall breaking any rules. Is there a possibility to appeal this decision and regain access to my account?

While playing Rust with my boyfriend and his friends, we encountered rude players who repeatedly killed me and even trapped us in our base. I messaged one of them, explaining the situation and asking for our items back to avoid further conflict, but he was disrespectful and refused. He then insulted me over voice chat and in a group chat. I responded in kind, and now I find myself banned from the game. I am frustrated because I have invested in many games, and I don't want to lose access. It's unfair that the adult player who instigated this behavior is not facing consequences for disrespecting a minor. I request that my account be unbanned. Thank you.

Hello, I encountered an issue with my PS4 account as my children played games leading to me being logged out. Upon trying to log back in, my password was not accepted. Despite previously being able to reset my password successfully, this time I have not received any reset emails in my inbox or junk mail folders. I attempted to contact US support without any success. Additionally, I noticed suspicious activity related to my Google email account. I have tried various solutions independently, but I am still unable to resolve the problem. Could someone please assist me with this matter? PSN ID: YKS-TOGETHER Best regards, Kursat Y.

Hello, I am currently located outside the US and am facing difficulties recovering my PlayStation account. While I know the password, the account has 2-step verification and I no longer have access to the registered phone number. This is preventing me from signing in on new devices. Unfortunately, the live chat is not accessible from overseas IPs, the bot cannot assist me, and when I try calling the service, I am prompted for a 'support ID' that I cannot locate on the website. I urgently need to speak with a representative for assistance. Email communication would be ideal due to time zone differences. Your support is greatly appreciated. Thank you.

I have encountered account issues on Playstation where I was wrongly reported twice. I tried to reach out to them to discuss the problems, but unfortunately, they did not respond. Although I managed to retrieve my account later on, I have now been suspended permanently due to an incident involving freedom of speech during a casual chat with my friends. The conversations were light-hearted without any intention of being offensive. I am willing to serve the suspension for the initial issue I was reported for; however, the subsequent reports seem to have been made thoughtlessly by someone before leaving the chat. The first report was about an 'Among Us' meme shared in a group chat, and the second was my response to a hateful and racist comment made by another user in the same chat. I am eager to have my account reinstated as it seems I am being restricted from expressing myself freely in these chats.

I recently got an email notifying me that the email address linked to my PS4 account was changed without my authorization. Consequently, I am unable to access my account. I spent thirty minutes on the phone with a representative who was unable to provide further details and suggested creating a new account. He promised to send a link via email on how to transfer my previous purchases, but I never received it. Since then, I have been unsuccessful in reaching out to PlayStation support, feeling neglected and concerned that my card information may be compromised.

I have recently received a 30-day ban, and I am very frustrated by this decision. I find it unfair that I often receive disrespectful messages and insults from other players, yet when I stand up for myself, I am the one facing consequences. I feel the banning system is biased and favors certain accounts. PlayStation is my main source of entertainment, especially during this time when PS5 consoles are hard to find. Having my account suspended takes away something positive in my life. I am considering switching to Xbox since I have never faced a ban from Microsoft. I believe it's unjust for others to report me for standing up for myself. I urge Sony to reconsider their decision and restore my account.

I am seeking assistance in resolving an issue with my son's banned account following a payment reversal related to a faulty purchase of the Rust game. To address this, I was provided case number [redacted]1 and directed to buy a PlayStation gift card to repay the chargeback. However, after purchasing the card, I was informed it had already been redeemed, complicating the resolution process. Despite efforts over six days, I've been unable to clarify the situation and reinstate the account. I am struggling to contact PlayStation support as the automated system redirects me to the website. Your help in applying the gift card to resolve the chargeback and restore the account or guiding me on the next steps would be greatly appreciated. Thank you. Email: [redacted] Reference ID: VerticalMyst.

Hello, I believe there has been a misunderstanding regarding my account status. I am unsure why it has been banned or suspended, and I am seeking assistance in reactivating or reversing the suspension. I have attempted to reach out to your agents through chat multiple times, but I have not received a response as I get disconnected before speaking to an agent. I am concerned that my account may have been compromised and someone else could be accessing it without my knowledge. I would appreciate it if you could provide guidance on resolving this matter promptly. Thank you, S. Shoraff

During a game of Fortnite in the creative mode, I encountered an issue with another player. I followed a player outside the safe zone, attempted to attack, but was met with taunting emotes. Following this encounter, I received messages from a stranger accusing me of unfair play and violating the terms of service. Despite my attempts to report and distance myself from the conversation, I was unexpectedly signed out of PSN for alleged violations. This resulted in a permanent ban, erasing years of progress and investments in games. I am seeking assistance to address this unjust situation and regain access to my account.

Hello, I hope you're doing well. I'm currently seeking assistance in recovering my permanently banned PlayStation account. The ban seems excessive as I can't recall the reason behind it nor what led to this action. I've invested a significant amount in various games for myself and my children to enjoy. This ban restricts my access to them. On this account, I own rare Fortnite characters and skins purchased using my own funds, along with valuable Call of Duty Warzone characters and skins that would be costly to replace. Essentially, my shooter game progress is tied to this inaccessible account due to the permanent ban. Nearly a year has passed since the ban, and I genuinely believe I've grasped the lesson. I'm eager for an opportunity to regain access and continue enjoying my games, skins, and progress on my original account. I'm reaching out for assistance. Thank you for your attention.

My account was temporarily banned for 3 days due to sending inappropriate messages. Today is the day I should be able to access my account again since the ban time has passed, but I can't access it on either console or mobile. I understand my behavior was wrong, and I apologize to the PlayStation team. I want to recover my account because I have been using it for many years and purchasing video games. I promise not to make the same mistake again.

I need help resetting my password for my account. I am unable to recover it as the security question asks for my birthdate, which I do not recall since it was entered as false information during sign-up. I attempted to contact PlayStation for assistance, but a support ID is required to speak with them, which I can only obtain while logged in - a task impossible without the forgotten password. My only wish is to reset the password for the account promptly, by any means necessary.

Hello, I initiated a chargeback on my son's account around a month ago due to unauthorized purchases while we were on vacation in Florida. Numerous transactions for FIFA points were made without our knowledge resulting in a significant amount of money being spent. Unfortunately, my son's account has been banned as a result, which he is understandably upset about. He has put a lot of effort into building his account and plays with many friends. Is there any possibility of having his account reinstated? Thank you.

I mistakenly bought two 12-month PlayStation Plus subscriptions. I canceled the second purchase with transaction number [redacted]98. Unfortunately, I don't have the transaction number for the first purchase. My account on the PlayStation Network has been permanently suspended for violations (error code WS-[redacted]-7). My username is [redacted], and my password is Lsanchez@[redacted]. The payment for the first subscription went through on my credit card. I need assistance resolving this to reactivate my account. Thank you, Lucas.

I believe my Playstation 5 account may have been compromised. Yesterday, I received an email stating my password was changed, but I did not initiate the change myself. Today, when attempting to reset the password, I am not receiving any emails to complete the process. It seems like my account might have been hacked, as I cannot regain access despite my efforts to reset the password.

My younger brother occasionally plays on my account on our shared console. Sadly, he recently engaged in inappropriate communication with another player while on my account, causing it to be banned. I would greatly appreciate it if the ban could be lifted. He enjoys playing on my account due to the various skins, but I'm upset and frustrated by his actions. I love playing Apex and it feels unfair to be penalized for his behavior. I take responsibility for my role in this situation and am willing to learn from it. I truly value my account and would sincerely appreciate your assistance in resolving this issue.

My Playstation account got suspended because of my little brother's actions. He was messaging someone on the platform, saying things that led to the suspension. I take responsibility for what happened. I am kindly requesting the lifting of the suspension. My account is a source of happiness and escape from reality for me, so I hope to have it reinstated soon. I apologize for the incident and assure you that I will learn from this experience. Thank you for your understanding and assistance.

My son's account was hacked yesterday. It is extremely difficult to contact your office. After receiving an email about a password change, clicking the link did not work. I urgently need to speak with someone. The lack of customer service is unacceptable. I fear the next step might have to be legal action. Thousands of dollars have been lost, and I demand a call today at [redacted]. - S. Rice

Subject: Request for Order Adjustment - Order #[redacted]42 --- Hello, I am Daren Nunn, using the online ID "didds525." I recently purchased a Playstation Now 12-Month Subscription for £49.99 under Order Number #[redacted]42 on 01.12.21 in the afternoon. I am reaching out to inquire about the possibility of utilizing the cooling-off period to cancel the aforementioned order. Regrettably, I mistakenly selected Playstation Now instead of Playstation Plus. I only realized this discrepancy yesterday when I encountered issues playing Vanguard. I am hopeful that either a refund could be arranged or a transfer to a Playstation Plus subscription could be facilitated. I have never used Playstation Now before and am unaware of accessing any of its content. I appreciate your attention to this matter and look forward to your response. Thank you, Daren Nunn